Complaints

This profile includes complaints for Venmo's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Venmo

  2211 N 1st St San Jose, CA 95131-2021

• 

  Venmo Inc.

  117 Barrow St New York, NY 10014-2826

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have account and they wanted proof of idenity i sent that email with identity card they closed account and holding my money for 180 days my rent due have small child will be homeless if cant get money asap
  

  Business Response

  Date: 01/30/2023

  Business Response /* (1000, 5, 2023/01/14) */
  Dear **********,
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo

• Initial Complaint

  Date:12/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son sent me $168 to cover a plane ticket for Christmas. I have not been able to transfer the funds and my Venmo account has been locked. I have made very few, small transaction in the past and my account was not locked previous to this. All of my accounts I have attempted to transfer the funds to are mine, and in my name. I keep contacting Venmo and they said they will look at it, with no resolution. I even tried to send the funds back to him. They should not be allowed to just lock the account and hold the funds.
  

  Business Response

  Date: 01/24/2023

  Business Response /* (1000, 5, 2023/01/12) */
  Dear ************,
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo

• Initial Complaint

  Date:12/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I receive a charge from Amazon Prime to my bank account. I googled the number to see what the charge consisted of and google gave me a phone number in which I reached out to the phone number thinking that it was the real amazon phone number but later found out that it was a scam. The scam was to receive information in my accounts and the account of some friends which they told me they needed my friends to verify my identity. all along they were reaching out to them asking for money behind the scenes. my friends responded thinking it was me asking via Venmo, but my friends got suspicious and reached out to me right away. the amount they asked them for was five thousand dollars and within minutes of the phone call, the money was gone. my friends came to my home because by this time we discovered that this was a scam. my friends and i began reaching out to Venmo via phone to report a scam had taking place using my friends funds being moved to another account without our knowledge my friend spoke with ******** at Venmo which told him that i would have to call them as well so i did i got ****** on the phone from Venmo and started explaining to him what the issue was the call dropped so I called Venmo back and ****** answered the call again he hung up on me so i called Venmo again and talked with a lady named ****** and I told her what was happening that there was a scam that had taken place using me to move monies around from my account that had been fraudulently sent from my friends account and she took the complaint and filed it to their claims department. they emailed me within ten minutes saying my claim was denied that it was a legal transaction as I was on the phone with Venmo. I kept saying to them that it was a scam that I'm trying to put a stop to, but they ignored our request and allowed those fraudulent transactions to go through. When my friends realized it was a scam, they reached out to their financial intuition to not release the funds and they did not know Venmo is saying they made good on the five thousand and trying to sue my friends for restitution when we tried to tell them that all of the transactions were fraudulent and we reached out to Venmo within minutes of this discovery this transpired on December 15th 2022 in Forest Park Il. I filed a police report and have records to the bank of this happening.
  

  Business Response

  Date: 01/31/2023

  Business Response /* (1000, 5, 2023/01/18) */
  Dear ************,
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo

• Initial Complaint

  Date:12/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have not received any transfers from Venmo to my bank account from 7/22 to 12/20/22 There were 12 transactions that total $995.00 and I want my money refunded. I have spoken to 3 supervisors and they have not offered resolution.
  

  Business Response

  Date: 02/02/2023

  Business Response /* (1000, 5, 2023/01/17) */
  Dear*******************,
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo

• Initial Complaint

  Date:12/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A case was opened by venmo on 11/10/2022 for a $200 charge that was paid to me by a friend. The case # was*********************
  
  The disputed amount by the friend was $206 but the amount she had paid me was $200 (agreed on this amount and have text proving this was correct). Venmo decided to put a hold and remove the $200 from my account. The amount being disputed (from 8/4/22) did not even match the amount that was taken from me or what the customer had disputed.
  
  I attached screenshots to show this was an approved charge and sent venmo multiple conversation between the customer (my friend) and myself showing this was not the charge she was trying to dispute.
  
  The customer also said that money was remove from her bank to be returned back to me and venmo refused to remove the hold on my $200.
  
  This is fraud and theft. The original amount disputed did not even match the amount I was paid. This should not happened in the first place.
  
  
  

  Business Response

  Date: 01/30/2023

  Business Response /* (1000, 5, 2023/01/15) */
  Dear************,
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo

• Initial Complaint

  Date:12/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for an account with Venmo, Inc., because a friend woukd send me money through Venmo, a service which advertises itself as facilitating money transfers between people and businesses.
  
  A friend sent me $50, just before Christmas. We were both under the impression I would be able to access the funds immediately.
  
  2 - 3 days later, Venmo has "reviewed" my transfer of funds from the Venmo account to my bank, and decided to hold on to the money, instead of completing the transfer.
  
  To boot, attempts to reach out to Venmo have resukted in insultingly irrelevant advice from their end.
  
  I think Venmo should be punished for freezing customers' funds like that.
  

  Business Response

  Date: 01/31/2023

  Business Response /* (1000, 5, 2023/01/17) */
  Dear*************,
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo

• Initial Complaint

  Date:12/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/20/2022 I received a check in the mail from an old bank closure, and my current bank was closed. I chose to use Venmo's instant check cashing service. When I did this, I paid $5 for a fee. I chose to do that, that way the funds are available instantly and I can just transfer the funds to my debit card after my deposit. When I went to do this, Venmo's system would not allow me to transfer the funds to my debit card and said I could only do a standard transfer in 3-5 days. I have asked Venmo to give me a $5 credit to my account from depositing the check whos funds I still cannot transfer to my bank three days later and there was no need to pay a 5$ fee for funds I cannot use.
  
  Name: ***********
  Email:**************************
  

  Business Response

  Date: 01/30/2023

  Business Response /* (1000, 5, 2023/01/17) */
  Dear ***********,
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo

• Initial Complaint

  Date:12/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened up a venmo acct and one of my friends sent me money for an early Christmas present and i tried to attach my bank acct to it and it wouldn't work got online chat and found out someone iss using my bank acct and they told me i need to figure out who it is and i told them they need to take it off they refused and refused to have a supervisor get on the chat or call me right then. This was momey i needed for Christmas now i cant use it bc they froze my acct and say i have to provide documentation to show i own it and everything which is bs that they made this very inconvenient for me and ruined Christmas bc i cant use my money. I need to be compensated for my time and stress of this. Its sent me into several anxiety attacks and everything
  

  Business Response

  Date: 01/30/2023

  Business Response /* (1000, 5, 2023/01/15) */
  Dear***************,
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo

• Initial Complaint

  Date:12/22/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  VENMO HAS SUSPENDED MY ACCOUNT THAT HAS MY $300 IN IT, FOR NO REASON! WITH NO EXPLANATION!! OTHER THAN SOME VAGUE VIOLATION OF TERMS POLICY!! BUT DOES NOT!! STATE WHAT TERMS?? I HAVE ALLEGEDLY VIOLATED?? BESIDES RECEVING MY FUNDS INTO MY ACCOUNT. NOTHING ELSE!! MY ATTORNEY IS ALREADY IN THE PROCESS OF FILING A RACIAL DISCRIMINATION LAWSUIT AGAINST VENMO********** HE ADVISED ME TO CONTACT THE ******** ATTORNEY GENERAL ALSO, FOR THIS TO ALSO BE DOCUMENTED!!!
  

  Business Response

  Date: 01/23/2023

  Business Response /* (1000, 5, 2023/01/04) */
  Dear ****************,
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  *****

• Initial Complaint

  Date:12/22/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sunday afternoon I noticed that I had seven separate transactions from my Venmo account to TikTok. The amounts were for $424.00, $174.90, $185.50, $160.06, $106.00, $153.70, and another $424.00.
  
  I immediately called Venmo to dispute the charges. The specialist I spoke to a few days ago mentioned numerous attempts from November until this past week. These were obviously fraudulent charges in which someone was repeatedly trying to access my account through Venmo and connect it to their TikTok's. The Vemno account specialist put in the dispute claim and my account was frozen until resolved.
  
  My claim was declined. The reasoning behind the denial is that the transactions were deemed "consistent with your payment history". I have never made a payment to TikTok, let alone 7 separate transactions in a single day.
  

  Business Response

  Date: 01/18/2023

  Business Response /* (1000, 5, 2023/01/11) */
  Dear************,
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo
  
  
  Consumer Response /* (2000, 7, 2023/01/13) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  While I do not appreciate having to go through so many hoops to get this issue resolved, I am appreciated that it has been and my funds have been transferred back to me.
  Thank you,
  *****