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Business Profile

Payment Processing Services

Venmo

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payment Processing Services.

Complaints

Customer Complaints Summary

  • 4,657 total complaints in the last 3 years.
  • 1,492 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/26/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    venmo has suspended my account for no reason and i cant accesa my funds

    Business Response

    Date: 01/21/2025

    Dear ***** ******, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

    Sincerely,

    PayPal

  • Initial Complaint

    Date:12/26/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I just recently started using Venmo and my account got frozen for no reason. My family member sent me money on Venmo and my account is frozen and my money is stuck. I did not do anything wrong for my account to get frozen. This is not okay. I want my account unfrozen.

    Business Response

    Date: 01/21/2025

    Dear ***** ********, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:12/26/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Having a major issue getting my money out of Venmo its now been two weeks with no resolve

    Business Response

    Date: 01/21/2025

    Dear ****** ********, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:12/26/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***** is holding my money for no reason and will not let me transfer my remaining account balance to o my **************** account.

    Business Response

    Date: 01/21/2025

    Dear ******* ******, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:12/26/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I notice that there was 6 - charges from simple mobile starting on 10-31-2024 to 12-12-2024 for 8.90 everyweek for six weeks . I called simple mobile and ask them why they was charging me for mobile services when I don't have simple mobile they looked me up on there system with my name then mobile phone number and then my ss number and they couldn't find anything they told me to contact venmo so I did I explained what was going on and filled all six disputes when in a few hours venmo denied my claims so I then contacted simple mobile ask them again to find me in there system of course they had nothing I then asked why they was taking money from my card everywhere they didn't know because I wasn't in there system. He also told mee that they don't have a weekly plan so there shouldn't be weekly with draws from them. I then called venmo and I also emailed venmo a day later they overturned one out of the six they first denied I call again and spoke to supervisor asking him why overturn one claim and not all the claims he told me they need more proof I sent them the conversation online with simple mobile once again I am not in the system I sent venmo the information for my conversation with simple mobile and still 5 claims was denied. If they denied all six the first time they overturned one two days later if I was in fault none of the six should have stayed no refund however after the py denied all the turn around and refund one this doesn't make any sense to me venmo isn't doing there job if I was at fault all of the disputes should have be zero refund . Not 2 days later the decide to refund 1 of my claims. This has been a nightmare dealing with venmo claims department they don't know what they are doing what can I do to get my money back.

    Business Response

    Date: 01/21/2025

    Dear ***** *********, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

    Customer Answer

    Date: 01/23/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** *********

  • Initial Complaint

    Date:12/26/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/17/2024 I initiated an instant transfer in the amount of $241.78 from my Venmo account to my bank account via my debit card. $4.23 was taken initially for the instant transfer fee and $237.55 would be the final amount transferred to my bank. After several hours the funds were not available in my bank account. I checked ********************** and they had refunded me the instant transfer fee.I contacted Venmo via chat and was advised that the funds were successfully transferred and was told to contact my bank. ******* has no record of a transfer in any status.I have contacted Venmo several times via chat and phone and was told their accounts specialist team would be researching the transfer to see what happened. No one could tell me if there was anything flagged in my account or would otherwise cause a delay. No one could tell me if my instant transfer was changed to a standard transfer. A standard transfer takes 1-3 days and since that timeframe has passed there must be something else happening within the Venmo system.With the upcoming weekend and bank holidays I find it unacceptable that Venmo has held my funds and is unable to return my funds in a timely manner. This has caused financial and emotional strain on me and my family.

    Business Response

    Date: 01/21/2025

    Dear ***** *****,  

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help,so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:12/26/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing a complaint against PayPal/Venmo regarding the wrongful suspension of my Venmo account and my inability to resolve the disputes associated with it. On April 19, 2024, I received a $300 payment (Payment 1) from a person who owed me money. The funds were withdrawn to my bank account, and on the same day, the sender filed a billing error dispute. The dispute was closed with no refund on April 23, 2024.On April 28, 2024, I received two more payments: $100 (Payment 2) and $200 (Payment 3), both from individuals who also owed me money. These funds were withdrawn to my bank account as well. However, on April 29, 2024, I was informed that the senders of Payments 2 and 3 filed disputes, claiming I did not complete the transactions.Venmo flagged my account due to these disputes, citing high-risk activity. Additionally, they claimed I used an anonymizing proxy to access my account. I want to clarify that I did not use any anonymizing service or VPN. I accessed my account in the standard manner without any intent to conceal my ************* a result of these actions, my account was suspended, and I lost access to the funds I received. If this is a matter of money, I am willing to pay any outstanding amounts to resolve this issue and restore my account. I am willing to repay the $300 dispute (Payment 1) and any other amounts necessary, but I cannot do so because my account is restricted. I am seeking assistance in resolving the debt and restoring my account access so that I can make the repayment.Additionally, I would appreciate clarification on the time restrictions for cashing out legitimate funds. The payments I received were from individuals who owed me money, and I believe there should be no limitation on withdrawing funds that are not related to any valid dispute.I have repeatedly tried to contact Venmo support, but Ive only received generic responses with no meaningful resolution or opportunity to explain my situation.

    Business Response

    Date: 01/22/2025

    Dear ***** Farshadmand, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:12/24/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Someone sent me money I just signed up for the **** after I received the money I tried to cash it out and they permanently locked my account and now they're trying to hold my funds for 180 days

    Business Response

    Date: 01/22/2025

    Dear ****** ******, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

    Customer Answer

    Date: 01/24/2025

     
    Complaint: 22719105

    I am rejecting this response because:I did nothing wrong but create a account and your holding my money that I want back

    Sincerely,

    ****** ******

    Business Response

    Date: 01/28/2025

    Dear ****** ******, 

    Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.

    We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the Venmo website, and we will be happy to speak with you about your issues.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:12/24/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My Venmo debit card was stolen and used to make unauthorized charges to my account, I filed a dispute and Venmo denied all my claims so I gave them more information did my own investigation then they suspended my account refusing to refund my money stolen now I can't use my account and they didn't do anything about my stolen money, l even showed them gym records showing someone used my card when they knew I was going to the gym

    Business Response

    Date: 01/21/2025

    Dear ******* *****, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

    Sincerely,

    PayPal

  • Initial Complaint

    Date:12/20/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Used venmo to purchase item off marketplace. Paid for their "insurance" which is fake. I Basically got scammed on an item on marketplace, the seller had great ratings and was in several of my groups. He never sent the item, stopped responding so I reached out to venmo 3 days later and they decided to ban ME?!? This is a joke right?!? RIGHT?! Despicable business practices. They are basically a scam. Used for 2 years no issues but I'd suggest others don't, and will let everyone know this company is the worst type of people to deal with. Have an issue? "Representative" will answer with an attitude an accusations. Then take their bad day out on you. Stick with paypal, zelle or literally anything else.

    Business Response

    Date: 01/20/2025

    Dear ****** ***,
     
    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
     
    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
     
    Sincerely,
     
    Venmo

Venmo is NOT a BBB Accredited Business.

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