Complaints

This profile includes complaints for Venmo's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Venmo

  2211 N 1st St San Jose, CA 95131-2021

• 

  Venmo Inc.

  117 Barrow St New York, NY 10014-2826

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried several times over several weeks to cancel my Venmo account for my business and Venmo will not allow me to do so. When I go to settings to do so it sends me to a link that goes through steps which inevitably leads to me being given the instructions to cancel the account that I started with in the beginning. There is literally no way to get out of this. I've looked online and tried to call - there is no place other than a "follow the instructions" bread crumb trail which brings you to a "We can't close your account at the moment" message followed by the message "your account requires further assistance. Contact our support team". An attempt to contact a support member leads to the instructions to cancel an account that leads to the above aforementioned message. Get it? It's a loop in one of the nine rings of ****....help please. :)I'm not disputing an amount of money, I want to get rid of my account. My user name for **********************: ************************ and my email is ******************** They should be able to find and cancel me. Again, please help.

  Business Response

  Date: 09/18/2025

  Dear **** ******, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo

• Initial Complaint

  Date:08/28/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is absolutely AWFUL. Im short money in my bank account due to the way Venmo handled my transactions. There is no way to get to a real, live customer service person. The chat option kicked me out TWICE while trying to explain the situation. I will NEVER use them again.

  Business Response

  Date: 09/19/2025

  Dear  ******* *****, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo
  
  

• Initial Complaint

  Date:08/28/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 20, 2025 I closed my old Venmo account. On August 26, 2025 I created a new one. Now I cant link my bank or card to the new one, and support channels are nonfunctional.I am requesting a person from Venmo to reach out to me to resolve this issue.

  Business Response

  Date: 09/19/2025

  Dear ***** ********,
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo 

• Initial Complaint

  Date:08/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Approximately 3 to 4 months ago I was sent $100 via the Venmo app. After contacting Venmo, they replied and requested I send them certain documentations and information to Venmo Support so they could verify and unfreeze my account. I currently still have $100 that my family could desperately use, and I just keep getting the run around. I even resorted to contacting Venmo's sister company PayPal because Venmo literally just keeps putting me through the exact same process I've already completed, more than once.

  Business Response

  Date: 09/18/2025

  Dear ****** ******, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo

• Initial Complaint

  Date:08/28/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a settlement payment email via Venmo on 6/17/25, however, when I attempt to accept the payment, it makes me log in, verify my identity, etc. then says an error has occurred and there is no where on the Venmo app to accept the payment. I attempted to chat, email and call Venmo. Every prompt I selected would not allow me to speak to a human, just numerous recordings before getting disconnected. I reached out to the settlement company (********) via email and they weren't helpful. They asked for the claim ID (assuming to check it was valid) then came back and said I needed to contact Venmo. I said I have been trying but chat, emails, and phone calls aren't getting me anywhere. Their communication stopped. I would just like the settlement payment I'm entitled to. I don't understand why this is so difficult to obtain.

  Business Response

  Date: 09/18/2025

  Dear ***** ******, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo

• Initial Complaint

  Date:08/26/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Venmo/PayPal regarding two unauthorized debit card transactions that were wrongly denied in my dispute.On August 15, 2025 ($219.62) and August 17, 2025 ($145.60), someone used my Venmo Debit Card and PIN in person at a store. I was not at those locations. At the exact same time, I was in ***********, ** using ***** Pay for legitimate purchases. I have proof of my Apple Pay receipts and location, which makes it impossible that I made the disputed transactions.Despite promptly reporting the fraud, Venmo denied my disputes, claiming the activity was consistent with account login history and that because the PIN was used, I must have authorized it. This is false and misleading. Under Regulation E (12 CFR 1005), I am legally protected from unauthorized electronic fund transfers when I report them quickly, which I did. Venmo has failed to comply with its federal obligations by refusing to refund me.Venmos denial puts me out over $365 and ignores clear evidence that I was elsewhere making verified transactions at the same time the fraud occurred. The way my card was stolen or used is irrelevant what matters is that I did not authorize those charges, and the law protects me in this situation.Desired Resolution:Full reimbursement of both unauthorized charges ($219.62 and $145.60)Written confirmation that my disputes are corrected and that my account is secure *********************** refusal to honor federal consumer protections leaves me no choice but to escalate through the BBB, CFPB, and OCC if necessary.

  Business Response

  Date: 09/16/2025

  Dear **** ****, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo

  Customer Answer

  Date: 09/16/2025

   
  Complaint: 23789633
  
  I am rejecting this response because:
  
  Dear ******,
  
  Thank you for your response. I must again state that the transactions on August 15 and August 16, 2025, totaling $219.62 and $145.60, were unauthorized electronic fund transfers.
  
  Under Regulation E (12 CFR Part 1005), which implements the *************** Transfer Act (15 U.S.C. 1693 et seq.), consumers are protected from liability for unauthorized electronic fund transfers. Specifically:
  
  15 U.S.C. 1693g(a) limits a consumers liability for unauthorized transfers to $50 if reported within two business days.
  12 CFR ******* requires financial institutions to promptly investigate and, if an error is found (including unauthorized transfers), correct the error within one business day.

  A financial institution may not simply deny a claim based solely on circumstantial factors (such as consistent login activity) when the consumer asserts the transfers were unauthorized.
  
  Your denial disregards these protections and fails to meet the standard required under federal law. I did not authorize or benefit from these charges, and I reported them promptly upon discovery.
  
  As noted, I have already filed a formal complaint with the Office of the Comptroller of the Currency (OCC). This response is to maintain my dispute on record and reiterate that PayPal remains obligated under Reg E and the **** to provide reimbursement for these unauthorized transactions.
  
  Sincerely,
  
  **** ****

  Business Response

  Date: 09/22/2025

  Dear **** ****, 
  
  Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.
  
  We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the Venmo website, and we will be happy to speak with you about your issues.
  
  Sincerely,
  
  Venmo

• Initial Complaint

  Date:08/26/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account appears to be frozen. After speaking worh customer service about direct transfers and the mobile app not allowing me to add debit cards, agents #1 advises its their electronic security system and there's nothing they can do. I escalated to a supervisor who stated he fixed the issue, give it an hour and try using the venmo debit card again. They also stated, that withdrawing from an atm is an option. Both options didnt works debit card and atm attempts failed. This is horrible. For a business to have no insight or control over its operations is unfair to customers. To hold customers money hostage for no rhyme or reason and the company's inability to resolve the issue efficiently is a new level of incompetency. Please let me know how to get access to my money. Thanks.

  Business Response

  Date: 09/17/2025

  Dear ******* *******, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo

• Initial Complaint

  Date:08/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  08/23/2025 I was selling a helmet on marketplace for $60.00. Lady was sending me money through Venmo. She used her business account and I gave her my personal Venmo. When it requested an additional $500.00 for a total of $560.00 the lady agreed. I was on the phone with **** from support phone number **************. We got disconnected on the phone. After 10 minutes I was able to finally reconnect to ****. He was requesting me to add $500 from my personal account which I do not have to refund this buyer. I have received nothing money from this transaction. I told him that the buyer needed to be refunded as the amount had been taken from her account. I also informed him I would be reporting him to the BBB. I sat there on the phone with silence for over 4 minutes while I was waiting for him to respond. All Im trying to do is sell a motorcycle helmet to a lady and now she has been taken of $560.00 from her account.

  Business Response

  Date: 09/17/2025

  Dear Maverick *****,
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo 

  Customer Answer

  Date: 09/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Maverick *****

• Initial Complaint

  Date:08/26/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ear Venmo Executive Escalations, I am urgently escalating a serious issue that has not been resolved through customer support. On August 20, 2025, I received a payment of $110 through Venmo. Instead of allowing me to access these funds, Venmo intercepted the payment and applied it toward what your representatives have described as a negative balance from a prior transaction dated August 13, 2025 ($299). At no point did I authorize Venmo to withhold or seize incoming payments sent to me. I have made multiple requests for reversal, but your representatives continue to state that this cannot be reversed. This is unacceptable.Immediate Hardship The withholding of these funds has caused severe and immediate financial hardship, which is directly impacting my health and well-being. I rely on these payments for critical daily needs, and Venmos unilateral seizure of funds has placed me in a vulnerable and detrimental *********** Requests Immediate release of the $110 payment back into my account.A written explanation of why Venmo is seizing incoming funds without my explicit authorization.Escalation to a senior manager or executive team member who can resolve this without further delay.

  Business Response

  Date: 09/19/2025

  Dear **** ********,
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo  

• Initial Complaint

  Date:08/26/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im reaching out to do a complaint as I had submitted a dispute. I had lost my card and I had called Venmo right away. Inoticed my card is being used over five hours away from me. I asked to cancel the card right away and help dispute the funds. I woke up this morning and noticed that the disputes were denied!! I am absolutely so upset and need help reopening dispute and getting this matter resolved! **************** has been no help and they keep giving me the go around

  Business Response

  Date: 09/17/2025

  Dear ********* ******, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo