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Business Profile

Payment Processing Services

Venmo

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payment Processing Services.

Complaints

Customer Complaints Summary

  • 4,657 total complaints in the last 3 years.
  • 1,486 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/03/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent money through Venmo to the wrong person, twice. The second time was intended to be a request to have them send the money back to me. Venmo does not allow the cancelation of payments which is ridiculous. ***** does allow this. I attempted to contact the person I sent the money to ask for them to send the funds back and have not received a response. Venmo's contact method is impossible. They have an automated phone tree and you cannot speak with someone and their chatbot provides links that don't work. I've emailed their support for assistance with cancelling the two transactions and have not received a response. I sent two transactions of $90 each to @****-*******-1 on 12/******* are the transaction IDs:Transaction ID: ******************* - Sent $90 on 12/31 at 11:04 AM EST.Transaction ID: ******************* - Sent $90 on 12/31 at 10:24 AM EST.Can you PLEASE help me get this money back? Thank you so much!

    Business Response

    Date: 01/28/2025

    Dear ******** **********,  

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help,so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:01/03/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dec. 31st 9:42pm Sold ********** LTC @ $103.29/LTC Valued at $49.42 to receive $47.43 after $1.99 fee Transaction ID: ******************* Have sold thousands in single transactions before without any issues but now a single transaction under $50 has been put on hold severely inconveniencing me when I need it the most. Account history is extensive and has direct deposits totaling more than $6,000 a month. In support of chat I was refused escalation and not given an answer regarding why MY money is on hold. Chat request #********. Was refused release of the funds or reversal and return of my *** to my crypto wallet. Furthermore, ******** has increased in value since the transaction took place. I guess it only convenient for Venmo to make money off my Litecoin before releasing the funds.

    Business Response

    Date: 01/25/2025

    Dear ***** *****, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:01/03/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Christmas 2024 I got a new phone, when I tried to log in on Venmo from that phone, it gave me a login error that I assumed was a security measure from being logged in on multiple devices. I contacted support on Friday, December 27th asking for help to get my account logged in, and I heard back on Monday December 30th: We have found that your actions and activity have been in violation of this agreement. As a result, your account has been permanently deactivated and we regret to inform you that we can no longer offer you the Venmo service. We do not make these decisions lightly, and when we do, it is to help improve the safety of the Venmo community. Note that creation of a new account will not change this decision. The funds in your account will be held for up to 180 days for loss prevention purposes. We will contact you at the email address on file with your Venmo account should these funds be available for transfer in the future. If you have questions regarding this decision, please note that we do not divulge our decision-making criteria in order to protect the systems that monitor activity on Venmo.I reached out for further clarification on how to get the $200 dollars in my account out and they responded reiterating the above message, saying they would not explain why my account was being deactivated, that I was to wait 180 days should the funds become available. Finally, at the end of the second email I was told: Please be aware that any future contact or inquiries will not be answered and that this matter will be considered closed upon your receipt of this email. When I reached out to their live chat on December 31st, they copy and pasted the emails I had received into the chat, and told me once again my only action was to wait 180 days to maybe get my funds.I would like the $200 in my account transferred to my bank or at the very least sent back to my family members that sent it to me.

    Business Response

    Date: 01/28/2025

    Dear ***** *******, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:01/03/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Venmo froze my account and has taken all my money. $568.00. I have tried numerous times to find a number to speak with someone, but there is none. Only transactions on my account has been between me and my children, Venmo Im my opinion is nothing but crooks.

    Business Response

    Date: 01/28/2025

    Dear ******** ********,  

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help,so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:01/03/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Venmo will not release $280 in my account that they owe me from closing down my account.

    Business Response

    Date: 01/27/2025

    Dear Marissa ******,

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help,so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:01/03/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Venmo has authorized a charge on my account for $1021. I stayed at a hotel for a few days and was charged daily for the stay. I mistakenly used my venmo debit card. Each daily charge was around $185. After being charged daily and checking out successfully at the hotel. A $1000 charge (from the hotel) was then authorized on my venmo account with only $2 in the available balance. On top of that, the hotels corporate office issued a refund for 2 nights. However the refund went back to my venmo account which was frozen by Venmo. Venmo is refusing to help me in this dispute process. Or allow me to have access to almost $400 in my venmo account balance. I am being told, ****** the $1021 dispute is processed, I will not have access to any of my venmo funds. This is the most difficult company I have ever had to work with you. Venmo has a policy where 20% additional charges may be applied for hotels and meals. Yet they are refusing to acknowledge this policy.Don't ever use venmo. I promise you, you will regret it. 2$ in my account and ********************** approves a 1021$ charge.

    Business Response

    Date: 01/27/2025

    Dear ******* *******, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:01/03/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I disputed a fraudulent charge on my Venmo account. ********************** fraud case #VM-R-AGI-550478214 They denied my claim. I called and spoke to a supervisor who had no authority to help me. The only recourse I had was to reply to the denial email with proof I did not make the purchase. I sent screenshots of my bank account with no transaction and my DoorDash account (it was a door dash charge) showing no door dash activity and have not heard back. My account is still suspended and I have heard nothing back from them in a month.

    Business Response

    Date: 01/28/2025

    Dear ******** ******, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:01/03/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 19 my aunt asked me to set up a Venmo account My first one. She sent me $100. I then transferred it to a debit master card gift card, that had $150.00 on it, there was a transaction fee of $1.25 (not knowing I couldn't, it allowed me to) and the ********** took it as a purchase and deducted ***** from my gift card. So now my venmo is at $0 and my gift card is at $51.75, when it should be $248.75. Venmo is not helping me and the master card company keeps hanging up on me I am beyond frustrated and want this situation resolved, and hoping the Better Business Burean can help me. Whatever else I can provide to get this resolved I will do. And I thank you whole heartedly in advance for any assistance you can provide

    Business Response

    Date: 01/29/2025

    Dear ****** *******, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:01/03/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******** **** sent me $300 on Venmo and had me pull it out at the *** claiming he didn't have a card. I pulled the 300 out at the *** at ******************** and handed the money to him standing outside of the car next to the gas pump. Later he reported this as fraudulent which was a lie. As a result I was kicked off Venmo and now owe $300. Since this incident ******** has been kicked off Venmo for his fraudulent activity and I think it's only fair that this be looked into further and I be allowed back into my account. I did nothing wrong. Have not had other fraudulent activity and I should not have to give $300 out of my pocket for his lies.

    Business Response

    Date: 01/28/2025

    Dear ****** ****, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:01/03/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received an account freeze suspension notification via email one day after opening a Venmo account on Christmas Day. Said email stated there was unusual account activity which is a lie because I hadn't even used said account yet. Therefore, I surmised Venmo is an extremely dangerous company employing dangerous people that I do NOT want to waste my time dealing with. I attempted to close and delete said account because the email Venmo sent requested a ****** image of me which I NEVER allow due to religious, spiritual, and rape/sexual survivor reasons. I was unable to close and delete said account and received an error message to call ************ to make said request. When I called a supervisor named ***** stated the account will NOT be closed without me sending Venmo all the information they requested---and it was alot. I stated to **** that Federal Privacy law mandates a customer's account must be closed and/or deleted at the behest of the customer for any reason. This is my first lawful, legal attempt to involve a government entity to force the close and delete of said account before involving the police and the *** ********************** Venmo is a dangerous company employing complicit and dangerous people who govern themselves above Federal mandated law---NO ONE is above Federal mandated law.

    Business Response

    Date: 01/28/2025

    Dear ************* Justice, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

    Customer Answer

    Date: 01/30/2025

    Dear ******* G,

    I received a compassionate, empathetic, and genuinely sincere written email correspondence from  **** with PayPal's Office of Global Customer Complaints & Advocacy.

    I viewed the response made by the business and report Venmo has fully complied with my request in a expeditious manner in reference to complaint ID ********, and the resolution is satisfactory to me.

    Thank-you kindly.  Your immediate attention, careful consideration, and full cooperation in resolving this most urgent matter expeditiously is greatly appreciated.

    Sincerely,
    Charity-Faith Justice

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