Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
My BBB
Better Business Bureau®
For Businesses
Share
Business Profile

Payment Processing Services

Venmo

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payment Processing Services.

Complaints

Customer Complaints Summary

  • 4,657 total complaints in the last 3 years.
  • 1,486 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/07/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    There are multiple failures on the part of Venmo that I have experienced:1. Funding Venmo from an external account. I have transferred over $10k to Venmo to pay bills for a business and to purchase crypto. Multiple times my funding has been blocked, with no resolution from any of the Venmo customer service agents. There is an automated security feature that no one can override. This has caused me late fees in bills I was to pay and thousands of lost dollars in crypto purchases.2. Transferring funds out of Venmo as I attempt to close my accounts. I have transferred my cash out of Venmo, however still have over $100k in crypto in their account. I have taken pictures of my driver's license and myself and sent them in to verify who is transferring the funds. I was told it would take 24 hours to verify my identity. It's now been 4 days, and I've called/chatted with Venmo multiple times to have the block released so I can fully exit their system. I am given the run around each time with no one knowing what is happening, no one able to lift any restrictions, and no proactive actions on Venmo's side. For example, I called in 3 days after the supposed 24 hour request and THEN and only then was my issue escalated to someone to reivew.

    Business Response

    Date: 01/30/2025

    Dear **** *****, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

    Customer Answer

    Date: 02/04/2025

     
    Complaint: 22762624

    I am rejecting this response because: Venmo emailed me and effectively told me that their policy was their policy. No apologies, no remediation from their side...just, tough luck sir.

    I have lost money due to their inaccurate and inefficient security algorithms, and I have wasted hours on the phone with them almost a dozen separate times. I have since moved all of my money out of Venmo (in 7 weekly transactions since I cannot do it all at once per their rules). I encourage everyone to read this and consider not doing business with them.

    Sincerely,

    SM

    Business Response

    Date: 02/07/2025

    Dear **** *****, 

    Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.

    We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the Venmo website, and we will be happy to speak with you about your issues.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:01/06/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought bitcoin on my Venmo account than I realized I needed that money for gas for work I sold the bitcoin which is instant. Venmo knows I had that money on my account prior to buying bitcoin but has held onto my money all week stating the sale of bitcoin is pending and I know it's instant to sell bitcoin and I believe this was a tactic to hang onto my little bit of money and many more customers a week so they could draw interest for a week on everyone's money. It caused me not to be able to get gas for work . Therefore, I had to miss work and was fired .

    Business Response

    Date: 01/29/2025

    Dear ****** ***, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help,so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

    Customer Answer

    Date: 01/30/2025

     
    Complaint: 22769592

    I am rejecting this response because:

    Sincerely,

    ****** ***

  • Initial Complaint

    Date:01/06/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Someone fraudulently opened a Venmo account in my name. My email address was used, but the perpetrator used their own number as the point of contact for secondary verification number so I cannot cancel because the Verification Code will be sent to the perpetrators phone number. This is insanity.

    Business Response

    Date: 01/29/2025

    Dear ****** *******, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

    Customer Answer

    Date: 01/30/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** *******

  • Initial Complaint

    Date:01/06/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent a $400 transfer from Venmo to my bank account on 12/13/2024. I never received the transfer, my bank has no record of the transfer, Venmo says it went through when I opened a dispute.

    Business Response

    Date: 01/29/2025

    Dear **** *******, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:01/06/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My brother sent me money through Venmo, however I cannot get into my account because they are requesting bank info that I no longer have in order to verify my account. My brother and I both tried to contact customer service there is no actual human to speak with first off. Second I completed everything they asked my brother for when he tried to get the money refunded to him. His claim was denied. I havent heard anything back about my claim yet and its been a few weeks now, I just want my brothers $500 refunded back to him since I DO NOT have any access to get into my account to send it myself

    Business Response

    Date: 01/29/2025

    Dear ******* *****, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:01/06/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have both a primary Venmo account and child accounts for my kids. On 12/20, my son used his Venmo debit card at a restaurant. Im guessing he manually entered a tip, because at some point he was overdrawn by $0.57.Venmo didnt ask me for it, no alerts. I only discovered this when going to my Venmo account to discover my account had been frozen, pending payment of ****** it happens, there is more than $1100 in that account, but they wont let me pay with that, it has to be via bank transfer, and my account and $1100+ is frozen for 7 additional days!?

    Business Response

    Date: 01/29/2025

    Dear **** Im, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:01/06/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I opened a teen venmo account for my daughter. I then transferred $1200 to her for use on vehicle repair. Venmo froze her account for "suspicious " activity 3 times and won't unfreeze it now. I just want the money sent back to my venmo so I can withdraw it and pay for the repair.

    Business Response

    Date: 01/30/2025

    Dear ****** ******, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:01/06/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Venmo closed my account after they asked me to verify my identity, which I sent them a copy of my id.. got a letter saying they will hold my funds for 180 days

    Business Response

    Date: 01/29/2025

    Dear ******* *********, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

    Customer Answer

    Date: 01/30/2025

     
    Complaint: 22750513

    I am rejecting this response because: they said I used some kind of anonymizing proxy service which I have no clue as to what that is and locked my account.. *** had my account since 2017 .. I want access to my funds and you can close my account..  

    Sincerely,

    ******* *********

    Business Response

    Date: 02/05/2025

    Dear ******* *********, 

    Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.

    We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the Venmo website, and we will be happy to speak with you about your issues.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:01/03/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/27 I submitted a transfer from my *************** account to my ******************** account. Normally this transfer takes one business day. I called on 12/30 to find out why it wasn't going through because normally it was never a problem. Supervisor on the phone was completely rude, kept insisting they had given me information they hadn't and then hung up on me in the middle of the call. I called back, they put me into a automated call back system. Never called me back I'm guessing because they didn't want to talk to me. Online chat person was just as rude and basically told me they don't care about my experience and just wanted me to go away. No attempt to even be polite.

    Business Response

    Date: 01/27/2025

    Dear **** ******, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:01/03/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Venmo now offers the service Teen Venmo which allows parents/guardians to request accounts for their children ***** years old. I have two teenage boys who have been begging for debit cards to be able to do electronic payments and purchases. Prior to Christmas I opened two teen accounts (one for each son) under my own Venmo as the guardian. Their debit cards arrived and I gave them to them on Christmas Eve. I followed the instructions and had them download the app, activate the cards, etc. When I attempted to fund each account with $50 the transactions were declined. I attempted again and received the same response. I reached out to Venmo support and confirmed that my personal account was in good standing with adequate funds. They were unable to tell me why the transactions were declined. The transactions were flagged for fraud. Neither child had done any transactions prior to my funding attempt, and as the parent their accounts show under my profile to maintain and monitor. Venmos response was wait 2-4 hours. I waiting 4 hours and received another decline. I reached back out to Venmo and they said wait 24 hours. I waited 24 hours and attempted again with decline. As a last ditch effort I reached out to Venmo support again. They once again said We dont know why the transaction keeps getting declined. Your account is fine. You just have to wait. When I asked how long they couldnt tell me. They said that they dont have the ability to confirm transactions are not fraud with their consumers because their system is maintained by another financial institution. They are able to use the cards, and they are able to send and request money, just not with me the parent/guardian. At this time I still cannot send by boys money.

    Business Response

    Date: 01/24/2025

    Dear ********* ****, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

Venmo is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.