Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Never received product. Filed a dispute. Was told 10 days I would have my $99 back. It's been lo ger the. 10 days and they continue to not do anything. They just say wait wait wai t

  Business Response

  Date: 02/06/2025

  Dear **** Chance,
   
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
   
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
   
  Sincerely,
   
  Venmo

  Customer Answer

  Date: 02/07/2025

   
  Complaint: 22804269
  
  I am rejecting this response because:
  
  Sincerely,
  
  **** Chance

• Initial Complaint

  Date:01/13/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Got a message from venmo stating I needed to show proof of identity. Sent in a copy of my ID card and was told that my account was suspended, but wasn't giving a reason. At the time I had eighty-seven dollars still on my account. So now my account is frozen. I have tried for two weeks to find out how to transfer my money out of that account. The system keeps saying I can't and there is nobody I can talk to to help.. I guess I have sent to many emails because they will not respond to my emails either. So they pretty much blocked me out my account and stole my money.

  Business Response

  Date: 02/04/2025

  Dear Gerikia *****, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo
  
  

  Customer Answer

  Date: 02/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Gerikia *****

• Initial Complaint

  Date:01/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 8 of 2025 I transferred 50$ to my Venmo account in order to buy Litecoin, a crypto currency. I was able to proceed and complete the, I received 44$ worth of litecoin after the fees associated and 1.99 charged by Venmo. After the purchase, I tried to transfer in my crypto currency to an outside wallet address to complete my purchase on another vendor site. I tried seven times and wasnt able to complete this transaction. So I proceeded to sell the crypto currency I just bought on Venmo for 42.20$ plus a 1.99 Venmo fee. Out of the 50.00$ I deposited for this transaction I would end up with 40.21$. But After selling the crypto currency on Venmo I seen that the funds were not added to my Venmo account. I looked into this and seeing that my funds were being held by Venmo with an expected release date of January 13. I contacted Venmo support first was hung up on with no explanation and received the email explaining that my funds are being held because Venmo is waiting to receive the funds from the bank from the sale of my crypto. So I called again, and spoke to another agent and explained that I made the purchase on Venmo was not able to do nothing with it so my only option was to sell it or just let them hold my money for I guess inevitable because I couldnt do nothing with the cryptocurrency I bought on their platform and ask why does it happen? I make cryptocurrency transactions on multiple platforms daily and this is the first time Ive ever heard it is and Im 100% positive that no other platforms do this and was informed that they do this to make sure that they received the funds from the sales of the crypto which is BS its been four days I reached back out to support and I was told that they have an update for me that my funds will be released on the 13th at exactly 11:59 AM. Just so happens to be exactly 5 days to the minute that they half my funds.

  Business Response

  Date: 02/04/2025

  Dear **** ********, 

  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help,so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo

  Customer Answer

  Date: 02/06/2025

   
  Complaint: 22801469
  
  I am rejecting this response because:
  
  Sincerely,
  
  **** ********

  Business Response

  Date: 02/21/2025

  Dear **** ********, 

  Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.
  
  We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the Venmo website, and we will be happy to speak with you about your issues.
  
  Sincerely,
  
  Venmo
  

  Customer Answer

  Date: 02/21/2025

   
  Complaint: 22801469
  
  I am rejecting this response because, once again they are saying they sent a response to my email. They are not telling the truth. They are just saying this and not responding to me through the better business bureau like I am , because they are trying not to hold accountability for the bull c*** they did with my litecoin  purchase. Im taking it they are reading the response from me. I want a refund for the litecoin transaction, the money I bought the litecoin from Venmo with should be refunded. I bought ******** from your platform with funds I had in Venmo, then you hold it for a week giving me no access, charged me a fee for buying it, selling it, then transferring $$ from my Venmo account. Im aware ******** charges fees I buy it all the time on other platforms. They charge pennies, Venmo charges dollars, so dont tell me they its the crypto currency market standard charge, ********. Send me a response on the bbb complaint link I filed. Because I know you havent send me anything through email you lie you POS!!
  Sincerely,
  
  **** ********

  Business Response

  Date: 02/25/2025

  Dear **** ********, 

  Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.
  
  We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the Venmo website, and we will be happy to speak with you about your issues.
  
  Sincerely,
  
  Venmo

• Initial Complaint

  Date:01/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So the other night there were about 5 charges on my Venmo account in a matter of one or two minutes totaling over $500. Some sort of fraudulent activity. As purchases were made in MD and other states yet I live in **. I have contacted Venmo numerous times through email. I have called and only gotten automated responses. I told them I did not authorize these payments and not sure if my information was breached or what happened but I am getting NO HELP WHATSOEVER. I would think a customer who has used ********************** for years would get the attention to resolve this issue. But now I have lost over $500 and Venmo is doing nothing about it. I just want my money restored to my account and I cant believe it is taking this much effort to just get some sort of help at all. Again I did not buy or purchase anything, I look on my account and all of a sudden see 5 different purchases to random businesses totaling over $500. Please I need that money back and again Venmo has not helped in this matter at all.

  Business Response

  Date: 02/05/2025

  Dear ***** *********,  

  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help,so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo
  

• Initial Complaint

  Date:01/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date of the transaction was 1/10/2025. My account was frozen because I was sending my own money using crypto. I chatted several agents when I didnt have access to the virtual card and asked how I could get my funds out and was provided no assistance. So then my account froze and now all of my money is stuck in the account and I have complied with uploading my ID and also resetting the password after telling them multiple times it was me on my account.

  Business Response

  Date: 02/03/2025

  Dear ******* Vital, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo
  

• Initial Complaint

  Date:01/13/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Venmo Customer Service,I am writing to express my extreme dissatisfaction with the ongoing issues plaguing my Venmo account. As a business owner, I rely on your platform for seamless financial transactions, and the current state of my account is unacceptable.Despite numerous attempts to resolve these issues through your customer service, my account continues to decline half of the payments I send out. Additionally, I am unable to add any of my debit cards to my account, severely hindering my ability to conduct business.Your customer service has been unresponsive and ineffective in addressing these critical problems. The continued failure of your platform is causing significant financial losses and operational disruptions for my business.If these issues are not resolved immediately, I will have no choice but to pursue legal action against Venmo **** for the damages incurred. I expect a prompt and satisfactory resolution to restore my account's functionality and reliability.

  Business Response

  Date: 02/04/2025

  Dear **** *******,  

  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo

• Initial Complaint

  Date:01/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1-9-25 transferred money from my bank account that is linked to venmo.1-9-25 bought crypto and can't to spend it online. Venmo takes fees and flags my account and locks it ****** tried multiple times to resolve. noone will tell me why or when I can get my money.Screw this company. I am taking legal action with local authorities and letting my bank know the situation and let them handle it.

  Business Response

  Date: 02/01/2025

  Dear ****** ********, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo
  
  

• Initial Complaint

  Date:01/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My bank transfer was started almost a month ago. The money left the other persons account immediately. I have not received my money and no one from Venmo has answered any calls chats or emails

  Business Response

  Date: 01/31/2025

  Dear ******* ********, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo
  

• Initial Complaint

  Date:01/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did a transaction on the Venmo site on 1/10/25. Transaction number: ***************** for $100. The account listed appears with all the correct information, including last 4 positions of phone number. As soon I initiated the payment, I reached out to the person to let them know payment was made. I was then informed they do not have a Venmo ************ is fraud. I immediately reached out to ************************** was told there is nothing they can do and they wont reverse the transaction. The transaction has not hit my bank account and I requested the transfer to be blocked. The person who has a fraudulent account setup is told as well they cant really help her. But they will contact her in 3-5 business days but wont be able to get my funds back. Again, this is an absolute theft and I have made sure Venmo cant get access to remove funds from my account. This is complete fraud, theft of deception. Venmo has done nothing to offer a solution to this fraud except it ***** for you.

  Business Response

  Date: 02/13/2025

  Dear ******* **********, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo
  
  

• Initial Complaint

  Date:01/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 01/07/25, I opened a Venmo account and received a transfer of $40 from my son. Unfortunately right as I received this money, I was attempting to withdraw said funds from my transfer. And I was told I wasn't able to take the money off.The whole reason why I even opened this account was because I was trying to pick up money my son had for me. I am disabled and it's not easy for me to get around. I was already in my way to the store when my son said he had the money on Venmo. So I figured it would be an easy switch and I tried to open up my account.I tried to link different cards. Only for each one to get rejected and then now my account is closed and the funds are being held for loss prevention purposes. I hadn't even used the platform but I am told I violated the terms of the contract.All I want is my $40 back.

  Business Response

  Date: 02/02/2025

  Dear ****** ********, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal