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Business Profile

Payment Processing Services

Venmo

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payment Processing Services.

Complaints

Customer Complaints Summary

  • 4,643 total complaints in the last 3 years.
  • 1,472 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/13/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Subject: Urgent: Fraudulent Activity on My Venmo Account Dear ********************** Support Team,I am writing to report an issue regarding fraudulent activity on my Venmo account. A total of $894.04 was charged under reference number VM-R-IRR-*********. Additionally, my account has been suspended.I have several emails and chat records from your customer care team acknowledging that this was indeed fraud on my account. I was informed that I would be able to create a new account and that the stolen funds would be credited back to my original form of payment. However, this has not yet occurred, and I am growing increasingly frustrated with the entire process.I have already contacted my bank and filed a dispute regarding the fraudulent transactions.Could you please provide an update on the status of my case and when I can expect the resolution promised?Thank you for your attention to this matter.Sincerely,** **********

    Business Response

    Date: 04/09/2025

    Dear ** **********, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:03/13/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted Venmo / Paypal customer support department on 02/18/*******/12/2025 and was told I could not recover lost funds stolen from my account via platform. However, the problem remains unresolved. I attempted to resolve this issue by 02/19/2025, but my efforts were unsuccessful. My debit card account was compromised, and funds were stolen in the amount of $1,119.24 which the platform wrongfully denied my dispute / appeal claims along with PERMANETLY terminating my account after situation was brought to their attention. I have documents, police reports, and etc provided to company during this situation. Account specialist stated since I still had money in my account it was ok the funds covered funds of unauthorized transactions used. Please Help

    Business Response

    Date: 04/03/2025

    Dear Tovier ******, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

    Customer Answer

    Date: 04/03/2025

     
    Complaint: 23060828

    I am rejecting this response because:
    The business response was VERY unprofessional unsatisfactory and unacceptable towards consumers who use their platform for financial reasons. I intend to SUE PayPal and Venmo for such inconvenience and poor communication within this matter. 
    Sincerely,

    Tovier ******

    Business Response

    Date: 04/06/2025

    Dear Tovier ******, 

    Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.

    We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the Venmo website, and we will be happy to speak with you about your issues.

    Sincerely,

    Venmo

    Customer Answer

    Date: 04/08/2025

     
    Complaint: 23060828

    I am rejecting this response because: Nothing has changed it is not fair your blaming for my account being hacked alog with funds being stolen.

    Sincerely,

    Tovier ******

    Business Response

    Date: 04/09/2025

    Dear Tovier ******, 

    Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.

    We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the Venmo website, and we will be happy to speak with you about your issues.

    Sincerely,

    Venmo

    Customer Answer

    Date: 04/11/2025

     
    Complaint: 23060828

    I am rejecting this response because: Yall have no sympathy or protection in place for your customers the customer service is terrible. Customers are blamed for various issues if they rely on two main factors to log in and report issues with app. 

    Sincerely,

    Tovier ******

  • Initial Complaint

    Date:03/13/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sold some test strips to Two Mom's Buy Test Strips and they pay me with Venmo but it was a mistake made with my payment. I put @mskim but it was wrong mine is @mskim_ so my money went to the wrong person and I'm having a hard time getting my money in the right account with **********************. It was March 10

    Business Response

    Date: 04/09/2025

    Dear *** ****, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:03/11/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I just found out my card was taken and has been being used since middle of February it was used on Dominos orders and at a discount store five transactions in total I contacted them at first I thought that a worker stole it from the store but that turned out to not be the case I am being told I have to wait for a refund I really needed that money I had it in there for savings I just noticed because like I said I only used it to put savings in if I dont hear back in the next day I will probably have to file with the *** this is so upsetting. They kept using the money on the card and had tried to use it several other times but I was only depositing money here in their hands why they were able to use it for so long. Im still unsure now who actually took the card or where I lost it when I lost it obviously its nobody I know but If I dont hear back I will be doing all that regardless I have to file a police report today I was just hoping to work this out before so I didnt have to mention this in the report Im literally begging for someone to fix us **********************

    Business Response

    Date: 04/03/2025

    Dear ****** *******, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:03/10/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2/3/25 at 1:00pm FEMA deposited $3,564.00 for emergency housing needs into my Venmo account. 2/4/25 my pay of $883.36 was deposited, again on 2/11/25 of $855.56. On 2/12/25 5:42 pm my federal tax return was deposited in the amount of $1,265.75 dollars. On 2/13/25 at 8:15am Venmo suspended my account. They said due to suspicious activity, but refuse to tell me what activity was suspicious. On 2/14/25 at 1:42pm I received an email from Karsyn G. saying my account was permanently deactivated. They would hold my funds for 180 days and IF the funds are available for transfer they would email me. The email ended with "any future contact or inquiries will NOT be answered and the matter will be considered closed upon receipt of the email.

    Business Response

    Date: 04/03/2025

    Dear ****** *******, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

    Customer Answer

    Date: 04/03/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** *******

  • Initial Complaint

    Date:03/07/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have two charges that were taken from my Venmo account without my knowledge. this incident happened on March 3, 2025. two amounts were; $499 and $500. On same day I called my financial institution to cancel my card i have been using with Venmo and to stop payment of this two transactions. this was done on March 3 when I made call. I have tried numerous times to get in touch with a rep **** Venmo but it's all automated. I don't get any response from them. My financial institution gave me Venmo's phone number to call and its same number i have been calling:************. I have never had a problem with funds being taken from my account thru them. My account was compromised. I need answers as I am an elderly woman living on social security. Thank you, **** *********

    Business Response

    Date: 03/28/2025

    Dear **** *********, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:02/27/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    So I received me and my spouse income taxes which were direct deposited into my account that I have had for over 5 years and had the irs deposit money in my Venmo account. ********************** decided to permanently freeze my account and I cannot get my money for 180 days. This affects our lively good living paycheck to paycheck. I need help getting rid of this account from this business and switching it to my linked account I have with them through navy federal

    Business Response

    Date: 03/24/2025

    Dear ***** *****, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

    Sincerely,

    PayPal

  • Initial Complaint

    Date:02/25/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have had a Venmo acct for a couple yrs never had any problems until yesterday. I had transferred $60 from my Chime to my Venmo and a freeze was put on my acct. This money was for food, my grocery money for the week. I replied to Venmos email saying my acct was frozen sending my ID, called customer service only to be told it will take 5-7 business days. I AM A 61 YR OLD WOMAN ON DISABILITY AND THIS WAS MY MONEY FOR FOOD AND NOW AM SITTING HERE CRYING AFTER SEVERAL FAILED ATTEMPTS TO RESOLVE THIS ISSUE THRU THEIR CUSTOMER SERVICE CTR I WAS LAUGHED AT AND TOLD I Shouldn't HAVE USED FOUL LANGUAGE AND HUNG UP ON. THIS WAS MY MONEY FOR FOOD FOR THE WK AND IM TOLD IT WILL TAKE 5-7 DAYS?????? THEY ARE HOLDING MY MONEY WHY? THEY WONT EVEN TELL ME, I DIDN'T HAVE INSUFFICIENT FUNDS. SO J HAVE $63.00 AND CANNOT TOUCH IT.

    Business Response

    Date: 03/18/2025

    Dear ***** *******,

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:02/24/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been emailing Venmo to unfreeze my account. They said theyre going to hold my money for 180 days I just want to close that account and get my money back. Im really frustrated.

    Business Response

    Date: 03/17/2025

    Dear ****** *********, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:02/24/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Since October of 2024, I have made numerous requests to Venmo in regard to obtaining my monthly transaction statement. I explained I was receiving an "error message" when attempting to download my statements. When I contact support, They say they've escalated my claim to their IT support team and will be getting back to me withing 24hr. Nobody has ever contacted me with a resolution to my problem. I continue to request my statements with no luck whatsoever. Its been 6 months now with no monthly statement which is ridiculous. this is unprofessional.

    Business Response

    Date: 03/20/2025

    Dear **** *******,

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help,so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

Venmo is NOT a BBB Accredited Business.

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