Complaints

This profile includes complaints for Venmo's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Venmo

  2211 N 1st St San Jose, CA 95131-2021

• 

  Venmo Inc.

  117 Barrow St New York, NY 10014-2826

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been using PayPal and venmo for over 10 years it's the first issue I've had. I made a transaction for a business. I clicked the toggle and it went through.This time I'm doing another business transaction I click the toggle and it did not go through as a business transaction. I need this fixed and I do not want the other party inconvenienced for this. I called customer support and escalated and she hung up on me. Please reverse the transaction so I can re-do it or ADD the business transaction note to it

  Business Response

  Date: 09/29/2025

  Dear ******* *****,
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo

• Initial Complaint

  Date:08/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Venmo denied the following transactions that occurred fraudulently on August 23, 2025, in the amounts of $122, $199, $199, $199, $199, and $99, and were sent to SQ FYSNEOG, SQ *BDUBD, SQ *BDUBD SQ *BDUBD, SQ *BDUBD, and SQ *CLOTHING. Furthermore, a Venmo Debit Card was activated without my consent (*******************) with a routing number of ********* and account number of ************. My Phone number was also changed in the system by whomever hacked my account to **************. In addition to all of this, two accounts were also added by the hackers that are in no way affiliated with me *********************** ending in 1091 with an expiration of 02/28) and LEAD Bank Personal Checking (account ending in 7074-unverified). After speaking to a customer service representative (****) on August 25, 2025, he stated that the Venmo dispute was denied because all transactions were put on the Venmo Debit Card. Again, this card was never opened or activated by me at any point. ****, then filed an appeals case for me due to the fact that I never activated or initiated opening a Venmo Debit Card (Reference number *********). All transactions were then deposited back to my account. However, on August 29, 2025, I spoke to **************** **** **** and he was going to unsuspend my account so that I could transfer my money within 2-3 hours. He then transferred me to his supervisor, May, who got very argumentative with me and told me I would not have access to my money for at least 3-5 business days and hung up on me. They are denying access to my money and refusing to help me get an account fixed so that my money can be safely transferred. This is very suspicious and far from how a business should treat its customers.

  Business Response

  Date: 09/23/2025

  Dear **** ****, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo
  
  

• Initial Complaint

  Date:08/29/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been using Venmo for my business for 3 years. The number of customers who choose to pay through ********************** has been steadily increasing. I pay 3% for this service. Today for the first time, my request to transfer money to my checking account was declined because there is now a weekly limit. This is outrageous! I pay for the service and now they are holding my funds hostage! That's my money!

  Business Response

  Date: 09/23/2025

  Dear ****** *******,
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo  

  Customer Answer

  Date: 09/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:08/29/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Venmo was to credit my bank account in the amount of $400 on August 7th, 2025. In speaking with a customer service representative on August 14th, I was told to upload my bank account statement showing that the credit never arrive in my account, and that an inquiry would be conducted. Over a week later, when the situation was not resolved, I called again to speak with a representative, who has hung up on me more than once.

  Business Response

  Date: 09/23/2025

  Dear ******** **********, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo
  
  

  Customer Answer

  Date: 09/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** **********

• Initial Complaint

  Date:08/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  yesterday (8/27) I received funds to my Venmo account. I was able to instant transfer it to my bank without an issue. I try to do this today or attempt to move the money in my Venmo balance in any way I only get an error message. This is what I've tried so far:Instant transfer to debit card-this only worked once and hasn't worked since.with any of my cards and they are all fine to use anywhere else.ACH transfer ,and this was what Agent number 4 out of 6 suggested I do Tried to send money to my wife and multiple other people ,Venmo wouldn't let me even though the money is already in my Venmo balance so its legitimate and really ******** ********** using the ***** option,no luck.Venmo support states that the security system assesses risk and will decline or refuse accordingly-they have no control over it .Cannot even elaborate as to why I am not allowed access to my own funds or for how long. At this point I no longer want to have anything to do with Venmo I just want my money back.

  Business Response

  Date: 09/23/2025

  Dear ******** *******,
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo

• Initial Complaint

  Date:08/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Venmo is absolutely the worst for what they are doing to me as a new customer. I am struggling to pay for medicine that I need to survive since losing my health insurance, so I have family member sending me money to ensure that I receive this money that I NEED TO SURVIVE.Attached you will see that I had this money sent to me today on 8/28/2025 and I cannot apply it to my account, even though it was sent to my Venmo Account. Now I am at the emergency room because my blood pressure has dropped and my have to be admitted BECAUSE VENMO WILL NOT DEPOSIT MY MONEY. Attached you will CLEARLY see that this money was sent to my Venmo account using my associated email address *************************** If I incur further medical expenses for Venmo's incompetence, a lawsuit WILL BE FILED.

  Business Response

  Date: 09/22/2025

  Dear ******* ****, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo
  

• Initial Complaint

  Date:08/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So back in March of 2021 my girlfriend and I were on unemployment and I received a large transaction from unemployment which was 6k venmo froze my account and said they would hold the funds for 180 days for loss prevention but now it's been 4 and half years since they froze my account and all they do is give me the runaround . I have submitted everything they asked of me and still no resolution. Please help

  Business Response

  Date: 09/22/2025

  Dear ***** ****, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo
  
  

• Initial Complaint

  Date:08/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date: August 27, 2025 Complaint:I sold $809 through Venmo and was charged $28 in fees. What Venmo does not make clear is that they hold your money pending for five days before you can access it. This was not disclosed upfront and caused an unnecessary delay in receiving my money.I contacted Venmo customer service to ask about the delay. When I spoke with a supervisor, I explained my frustration and said I would never use Venmo again. Instead of addressing my concern, the supervisor hung up on me. This was unprofessional and dismissive.Desired Resolution:I want Venmo to release my funds without unnecessary delays and to address the unprofessional behavior I experienced when their supervisor hung up on me.

  Business Response

  Date: 09/18/2025

  Dear ***** *****, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo

• Initial Complaint

  Date:08/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Summary of Events (Venmo Transfer Dispute):-07/02/24: Received $350 from father via Venmo.-07/03/25: Used Venmo instant transfer for $417 (included $67 already in account). Funds never reached checking ***********/08/25: Bank notified account was overdrawn. Partner sent $40 via Venmo, also instant transferred, but this also never reached bank. **** confirmed no record of attempted deposits. Venmo dispute opened; fees ($7.99) refunded.-07/15/25: Dispute denied (transaction processed correctly). No appeal option provided.-07/24/25: Contacted PayPal, submitted bank records showing no deposits. Case escalated to account **************/2607/27/25: Venmo sent conflicting emails (escalating vs. claiming action needed from you). I clarified and re-sent records. Third time I was being told my case was being escalated to an account specialist. -08/0208/03/25: Venmo again requested bank statements, even though they had already been submitted. I reuploaded.-08/06/25: Venmo claimed transfers were completed, provided Trace IDs. **** confirmed no such transactions exist, even under real-time payment network.-08/06/25 onward: Venmo supervisor promised escalation within 2448 hours. As of 08/27/25, no resolution or funds received.Key Issues:-Venmo repeatedly claimed the transfers were successful despite bank confirmation they were not.-Multiple escalations promised but not followed through.-I provided documentation several times but were asked to resubmit unnecessarily.-No funds have been received, and no clear resolution from Venmo as of 08/27/25.

  Business Response

  Date: 09/19/2025

  Dear ***** *******,

  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

  Sincerely,

  Venmo

• Initial Complaint

  Date:08/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Venmo account was frozen because my phone number was used on another account without my permission. This caused my account, which currently holds about $2,000, to be locked. I am the rightful owner of the phone number and account.I have tried multiple times to resolve this directly with Venmo through their app chat, phone number, and email, but I have only been routed to automated systems. Their support email is no longer monitored, so I have not been able to reach a live representative.I am prepared to provide government-issued ID, my phone bill showing ownership of the number, and proof of my linked bank account. Despite my repeated efforts, Venmo has not released my funds or restored my account access. I am requesting BBBs help to get Venmo to assign a case manager and resolve this matter.Amount of Money Youre Disputing:$2,304.00 Desired Resolution:I am requesting that Venmo/PayPal verify my identity and either restore access to my Venmo account or release the $2,304.00 balance directly to my linked bank account.

  Business Response

  Date: 09/18/2025

  Dear ***** *******, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo