Complaints

This profile includes complaints for Venmo's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Venmo has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Venmo

  2211 N 1st St San Jose, CA 95131-2021

• 

  Venmo Inc.

  117 Barrow St New York, NY 10014-2826

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/15/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have $20 in my Venmo account that is stuck. The computer system has decided that its too risky and wont allow the money to be touched. They said I can try to get approved for a Venmo debit card or attempt to have it put straight in a bank account. I dont have a bank account and I just want my $20 out of there. Venmo claims that the computer system is completely in charge, there is no way to override or change the systems decision. I would just like my $20 to be released to me in a timely and fair manor that doesnt favor Venmo.

  Business Response

  Date: 02/05/2025

  Dear ******* ********, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo
  
  

  Customer Answer

  Date: 02/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:01/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Venmo is holding my money hostage. I can't move , withdraw it, or send it to anyone. They keep saying they can't help, and the supervisors don't take phone calls.

  Business Response

  Date: 02/05/2025

  Dear ***** ******, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo
  
  

• Initial Complaint

  Date:01/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/18/24 my account experienced a fraudulent charge for $213.58. I reported this to Venmo immediately and cancelled my card. They resolved the dispute within hours which is oddly fast. They denied the dispute stating that I had received a payment in the days before so it was implied that it was a transaction I was planning on making. It was NOT. The money paid to me on 12/16 was labeled as a car payment. ******** IS NOT A CAR COMPANY. my car payment was unable to be made due to the theft of over half of the money. Had Venmo customer service read this memos they would have seen this. They did not allow me to reopen the dispute without a police report, which Boston police declined to provide due to the small amount of money and the fact that I do not know who did it. The reasoning behind their denial was inappropriate and unjust and they are essentially allowing people to steal from me.

  Business Response

  Date: 02/05/2025

  Dear ***** *******-*****, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo
  
  

• Initial Complaint

  Date:01/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am dealing with the most incompetent people at Venmo. They informed my mother several times that they could send the funds to the correct account. I lost my home in a Los Angeles fire and do not have the time to spend hours on the phone let alone more than a half hour or so on the phone with support but here I am having to complain to BBB for them stealing funds. Somehow I have more than one account. I have changed phone numbers and emails and bank accounts over the years as most people have. My mom sent me 250 to an account I can't gain access to. I have moved a million times so I couldn't "provide the address" because my account was hacked. So they not only owe me those funds, but whatever they have taken from me fraudulently from accounts is also owed to me via check. Or at least into my new Venmo account. I verified my I.D and it still shows suspended on a new account. I only have a photo of the ** I gave them every single address I have had with the exception of a few that I was only at temporarily. But they can verify me with my photo I.D they are making someone who just lost everything and her home go through additional h*** when a photo I.D is enough for a loan, so *** are they doing over there? Usually I would say idgaf what country you are from, but get people who speak English as their primary language because they don't understand me and I don't understand them 99.9 percent of the time.

  Business Response

  Date: 02/11/2025

  Dear ****** *********,  

  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help,so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo

• Initial Complaint

  Date:01/15/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 7, I contracted a company to transport a horse from *********** to *************. The company sent me insurance cards as proof and pics of vehicle and testimonials. As per the agreement I was to send them $600 and then the other 600 would be paid upon completion of the job. Once Ipaid the deposit and then I didnt get my invoice and the company refused to give me cell numbers of the drivers who would be transporting I started to get questionable. So I went onto the insurance card that they had sent and realized that it was all made up and all fraudulent. They sent me illegal insurance cards and DOT information. I immediately called Venmo the nextmorning less than 24 hours after the transaction had had taken place and told him about the scam and that I wanted to cancel the payment andget my money back. they are now saying that I cannot get my money back. There has to be some sort of ramifications for creating fraudulent insurance cards as away to scam people. So I dont know if ****** **** or ****** ******* are actually real. People are real names, but I do know the person that waspaid on transaction ******************* is real and got $600.

  Business Response

  Date: 02/05/2025

  Dear **** ******, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo
  
  

  Customer Answer

  Date: 02/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:01/15/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So i was issued a refund that never came on my card so i had to dispute the transaction with my financial institution which is venmo i sent in my receipt which should be the only thing needed and still havent got a response where is my money ive sent all required documents such as receipt and still havent receivedy money

  Business Response

  Date: 02/06/2025

  Dear ****** *****, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo

• Initial Complaint

  Date:01/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I upgraded my iphone last week and my Venmo app did not work on my new phone. I follow the steps to reset my password and was completely locked out from my account on all devices. I tried calling the number listed on line for customer service and was referred to ************************** for assistance (no option to speak to a live person on the phone). The website forced me to use a chatbot that has only a limited number of specific questions it will answer, none of which was helpful. After following a convoluted series of steps, I was eventually able to get to a form to fill out to request assistance. After submitting the form, I was adviced someone would email me in 24 hours. A team member responded by email *********************************************************************************** order to confirm my identity. After submitting my id, the person sent me a code to reactivate my account, which only works through the app. This obviously did not work, since I am locked out form accessing my account. I requested cancellation of my Venmo account and instead was given a second code to enter on the app. I emailed this person back explaining I am unable to get into the app to get to the step where I can enter this code. I again requested cancellation of my account. Since then, I have been ghosted and have not gotten a response from anyone. I would like Venmo to confirm my account is closed and I will npt be responsible for any money transactions made in my name going forward, since I am locked out of the account and they dont seem to be able to help me or listen to my concern. I believe it is my right to cancel an account whenever I wish not to conduct business with a company any longer. I am extremely dissatisfied with their customer support and do not whish to remain in Business with this company.

  Business Response

  Date: 02/04/2025

  Dear ******* ******-*******, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo
  
  

• Initial Complaint

  Date:01/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Never received product. Filed a dispute. Was told 10 days I would have my $99 back. It's been lo ger the. 10 days and they continue to not do anything. They just say wait wait wai t

  Business Response

  Date: 02/06/2025

  Dear **** Chance,
   
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
   
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
   
  Sincerely,
   
  Venmo

  Customer Answer

  Date: 02/07/2025

   
  Complaint: 22804269
  
  I am rejecting this response because:
  
  Sincerely,
  
  **** Chance

• Initial Complaint

  Date:01/13/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Got a message from venmo stating I needed to show proof of identity. Sent in a copy of my ID card and was told that my account was suspended, but wasn't giving a reason. At the time I had eighty-seven dollars still on my account. So now my account is frozen. I have tried for two weeks to find out how to transfer my money out of that account. The system keeps saying I can't and there is nobody I can talk to to help.. I guess I have sent to many emails because they will not respond to my emails either. So they pretty much blocked me out my account and stole my money.

  Business Response

  Date: 02/04/2025

  Dear Gerikia *****, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo
  
  

  Customer Answer

  Date: 02/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Gerikia *****

• Initial Complaint

  Date:01/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 8 of 2025 I transferred 50$ to my Venmo account in order to buy Litecoin, a crypto currency. I was able to proceed and complete the, I received 44$ worth of litecoin after the fees associated and 1.99 charged by Venmo. After the purchase, I tried to transfer in my crypto currency to an outside wallet address to complete my purchase on another vendor site. I tried seven times and wasnt able to complete this transaction. So I proceeded to sell the crypto currency I just bought on Venmo for 42.20$ plus a 1.99 Venmo fee. Out of the 50.00$ I deposited for this transaction I would end up with 40.21$. But After selling the crypto currency on Venmo I seen that the funds were not added to my Venmo account. I looked into this and seeing that my funds were being held by Venmo with an expected release date of January 13. I contacted Venmo support first was hung up on with no explanation and received the email explaining that my funds are being held because Venmo is waiting to receive the funds from the bank from the sale of my crypto. So I called again, and spoke to another agent and explained that I made the purchase on Venmo was not able to do nothing with it so my only option was to sell it or just let them hold my money for I guess inevitable because I couldnt do nothing with the cryptocurrency I bought on their platform and ask why does it happen? I make cryptocurrency transactions on multiple platforms daily and this is the first time Ive ever heard it is and Im 100% positive that no other platforms do this and was informed that they do this to make sure that they received the funds from the sales of the crypto which is BS its been four days I reached back out to support and I was told that they have an update for me that my funds will be released on the 13th at exactly 11:59 AM. Just so happens to be exactly 5 days to the minute that they half my funds.

  Business Response

  Date: 02/04/2025

  Dear **** ********, 

  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help,so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo

  Customer Answer

  Date: 02/06/2025

   
  Complaint: 22801469
  
  I am rejecting this response because:
  
  Sincerely,
  
  **** ********

  Business Response

  Date: 02/21/2025

  Dear **** ********, 

  Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.
  
  We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the Venmo website, and we will be happy to speak with you about your issues.
  
  Sincerely,
  
  Venmo
  

  Customer Answer

  Date: 02/21/2025

   
  Complaint: 22801469
  
  I am rejecting this response because, once again they are saying they sent a response to my email. They are not telling the truth. They are just saying this and not responding to me through the better business bureau like I am , because they are trying not to hold accountability for the bull c*** they did with my litecoin  purchase. Im taking it they are reading the response from me. I want a refund for the litecoin transaction, the money I bought the litecoin from Venmo with should be refunded. I bought ******** from your platform with funds I had in Venmo, then you hold it for a week giving me no access, charged me a fee for buying it, selling it, then transferring $$ from my Venmo account. Im aware ******** charges fees I buy it all the time on other platforms. They charge pennies, Venmo charges dollars, so dont tell me they its the crypto currency market standard charge, ********. Send me a response on the bbb complaint link I filed. Because I know you havent send me anything through email you lie you POS!!
  Sincerely,
  
  **** ********

  Business Response

  Date: 02/25/2025

  Dear **** ********, 

  Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.
  
  We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the Venmo website, and we will be happy to speak with you about your issues.
  
  Sincerely,
  
  Venmo