Complaints

This profile includes complaints for Venmo's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Venmo

  2211 N 1st St San Jose, CA 95131-2021

• 

  Venmo Inc.

  117 Barrow St New York, NY 10014-2826

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In short I used venmo for the first time because my bank account had canceled my debit card and I was unable to go into the bank to get a new one because I live far away and I was desperately looking for ways to transfer money out of my account to pay bills. I made 2 transactions using venmo and I canceled both and was refunded. But for some reason venmo kept charging me and then refunding the money and then again put the charges through which caused my bank account to overdraft and I made venmo reimburse me for the overdraft fees and was sent $60 and I was told issue was resolved and then again like 2 days I get another email of them trying to charge me for the same transactions that were canceled and refunded. They even took the money I was refunded from **** the other day ans they had no right. I don't know what their issue is with me and I don't know what they kept charging and refunding my bank account over and over. I have the screenshots of my bank account proving that. I want them to return the money they took from me and leave me alone. This is borderline harassment

  Business Response

  Date: 02/12/2025

  Dear ***** *****, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo
  
  

  Customer Answer

  Date: 02/13/2025

   
  Complaint: 22838878
  
  I am rejecting this response because:
  I already have explained in detail my position in this issue. For the last time when I got the $60 reimbursement from venmo the agent **** told me everything was resolved that the funds were transferred to my bank and it cleared out the overdraft and there was nothing further left to do and that was that.  It was until after the case was resolved was that I was getting harassed by venmo I needed to pay back for the purchase because bank account didn't have the funds when. Venmo tried to withdraw them. I was never told this before . If that was the case why did **** *** to me about the case being resolved and why did venmo reimburse me the overdraft fees if my account didn't have the funds in the first place for anything. I will not be held accountable for this. Go to your agent **** and have him pay you since he lied to me. I'm not getting penalized for this. **** should be the one to be held accountable. I'm not. Paying venmo back ever this was not my fault and not my problem. I'm done with this issue. Leave me alone 
  Sincerely,
  
  ***** *****

  Business Response

  Date: 02/17/2025

  Dear ***** *****, 
  
  Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.
  
  We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the Venmo website, and we will be happy to speak with you about your issues.
  
  Sincerely,
  
  Venmo

  Customer Answer

  Date: 02/19/2025

   
  Complaint: 22838878
  
  I am rejecting this response because:
  I already responded via email that I'm not just gonna accept a simple apology for this. You guys harassed me day by day about paying this money, didn't care what I had to say and wouldn't let me explain anything. I want the money you were harassing me for sent back to me or have **** send that money back to me. I don't want to hear that you can't do that because I will take you to court and sue for triple that amount. You crossed the line and you will pay for this 
  Sincerely,
  
  ***** *****

  Business Response

  Date: 02/21/2025

  Dear ***** *****, 
  
  Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.
  
  We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the Venmo website, and we will be happy to speak with you about your issues.
  
  Sincerely,
  
  Venmo

  Customer Answer

  Date: 02/22/2025

   
  Complaint: 22838878
  
  I am rejecting this response because:they think that by saying sorry it's gonna erase all the harassment I've received from them demanding payment and didn't care that I was trying to tell them that I was lied to by their agent **** when he told me everything was resolved after I got sent the $60 from venmo to pay for the overdraft fees on my bank account I incurred due to them taking money then putting it back and then taking it out again. I sent them proof of the conversation with **** and my bank statements and they still didn't care. All they cared about was me sending them money which I'm not gonna do. This isn't gonna be resolved with just saying sorry and stopping all collection attempts from them. No they put me through h*** and messed around with my bank account and my only income 
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:01/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My primary account is @******** with Venmo. I'm having repeated issues with account suspension and an inability to register a bank account. I send in the required documentation and still have no account unfrozen. I've done everything from "abusive language" to politeness and can't get this account to add a bank account. I was forced into applying for a Venmo card. The digital card works fine. At this point, I was contacted by a **** ****** and have not received any further email communication. I need this count unlocked for several reasons. I was able to add a debit card and will have to accept the 3% service fee on top of the fees for a business account.

  Business Response

  Date: 02/13/2025

  Dear ****** ******,  

  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help,so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo

• Initial Complaint

  Date:01/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am unable to create an account, I have shown proof that my number belongs to me and they will not respond.This has been an ongoing issue and they refuse to work with me on it

  Business Response

  Date: 02/14/2025

  Dear ******* **********, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo
  
  

• Initial Complaint

  Date:01/17/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a 2 part issue with Venmo **** of ********, Ca. 1) ****** ********* assuming I had a Venmo account, attempted to pay me $55 on 01/11/2025. Unbeknownst to *********, I believed that Venmo had deleted my account back in 3/2023. But, Venmo had simply frozen my account due to ********************** claiming that I have a "negative" balance. Therefore, Venmo took this person's payment & credited to my falsely Venmo claimed negative balance. They will not refund the $55 back to *********. 2) Back in 03/2023 I noticed a payment from my bank to this unknown person, "**** *****" of $329. I called my bank and asked them to stop payment on this fraudulent payment transaction to this stranger "**** *****". (which my bank did). I then asked Venmo to delete my account since they allowed this hack or invalid transaction. I would never initiate a payment to a stranger nor accept a request for this payment from a stranger. My assumption is that Venmo paid ***** the $329 transaction but did not get the $329 from my bank account - and thus ********************** created this negative -$328 balance against my account; and ********************** did not delete my account as I had requested. I consider this as Venmo's fault, poor business processes, poor I/T security on their end, and maybe even illegal fraudulent handling of consumer's $ by taking ****** *********** $55, holding him 'hostage', and applying his money to my wrongly stated negative balance of -$329. My account now shows -$274. Venmo needs to be held accountable and refund ****** *********** $55, zero my negative balance, and close out my account. I will never use Venmo again and recommend to all family and friends to not use Venmo.

  Business Response

  Date: 02/07/2025

  Dear ******* *****, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo
  

  Customer Answer

  Date: 02/11/2025

   
  Complaint: 22824024
  
  I am rejecting this response because:
  To any Executive at Venmo who really cares about Customer Satisfaction and improper business practices of Venmo
  
  These are the last 2 emails sent to Venmo:

  
  Please see my latest response to your Customer Complaint Advocacy Representative.

  Dear ******. With some new comments of yours in your email. It is made even more clear that I am NOT at fault. There obviously was a hack somewhere in the Venmo system. Not only did I not receive  nor click a confirmation send to an Aide-***** whom Ive never heard of; but I dont and have never had a bank account ending in 8933. So Venmo has crossed-wires with a recipient of funds, with me somehow being identified as the Venmo user, and against an account that isnt nor was ever mine! So please refund the $55 to *********, who has absolutely NOTHING to do with Venmos error and please please please cancel and shutdown my Venmo account! Thank you in advance for finally doing the right and honorable business action!
  Sent from my iPhone
  

  To any Executive at Venmo who really cares about Customer Satisfaction and improper business practices of Venmo

  Please see my latest response to your Customer Complaint Advocacy Representative. Venmo has taken $55 from an innocent 3rd ****** unassociated with this issue; and Venmo still refuses to accept financial responsibility for it's mistake. Please refund *********** $55 and close out and delete my Venmo account by zeroing the improper balance. I can't believe that a company like Venmo can't properly do the right and honest thing. I guess all that ********* and have the option of doing is advising friends, family, co-workers and everyone else to NOT and NEVER use Venmo. In the days of ************* that may have a greater impact to actually make a difference. Unless this is corrected by Venmo - that might be our only option.I thought that the BBB might have had some influence. Thank you in advance for reading this and doing the right thing.
  Bernard *****

  Sent from my iPhone

  Business Response

  Date: 02/13/2025

  Dear ******* *****, 
  
  Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.
  
  We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the Venmo website, and we will be happy to speak with you about your issues.
  
  Sincerely,
  
  Venmo

  Customer Answer

  Date: 02/14/2025

   
  Complaint: 22824024
  
  I am rejecting this response because: same reasons that I have previously communicated to BBB and Venmo.
  
  Sincerely,
  
  ******* *****

  Business Response

  Date: 02/20/2025

  Dear ******* *****, 
  
  Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.
  
  We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the Venmo website, and we will be happy to speak with you about your issues.
  
  Sincerely,
  
  Venmo

• Initial Complaint

  Date:01/17/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/6/2025 I was hacked by someone acting like they were from ******** Meta I kept seeing transactions in my business account ending in 8868 and my PayPal under ********************** I called ************** then was transferred to ************** and had no idea that had taken place. I trusted such person thinking they were from ******** **** helping me resolve my issue, he had me download a support app and then directed that he needed to do a two-step verification to ensure my account was safe. He had me look in my Venmo account for someone I trusted to help me resolve my issue I chose a close friend ****** ******* then all of a sudden, she was getting notifications of me sending her large amounts of money. My bank stopped the transactions, so the money was never sent out of my bank accounts. the amounts were $4,567.89 $4,563.00 and $860 with the memo stating FB Meta , Meta and IDK I called my bank immediately and they froze my accounts so they could't take anymore out. I contacted VENMO as soon as I got off the phone with the bank and he assured me that it would all be fixed. I am still getting emails stating that I owe them money when the transaction never took place. I did not send the money and Marleee ******* never got any money. This has been so frustrating and disheartening to have to deal with. I had to change all my accounts, open up new bank accounts, re due several autopay's and Venmo has been so awful to work with. Can you please help me resolve this issue I don't know what more Venmo needs from me? I have sent my bank statements I have called 10 times to never get it resolved my last email stated that after a credit was applied to my account, they received a notice I also disputed it with my bank and received credit? How do I receive a credit when the funds where never debited out? I did not authorize any transactions can you please help me! I do not know what more I can do?

  Business Response

  Date: 02/07/2025

  Dear **** *****, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo
  
  

  Customer Answer

  Date: 02/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:01/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Venmo banned me from using there platform. They refused to tell me what it was that I supposedly did. There was no course of action that I could even take to attempt to resolve the problem or appeal the decision. Not only did they ban my account but they also banned my wife's account because we share the same checking account. The reason for the delay in filing this complaint is that I didn't even think of this as an option. A friend of mine recently had the same thing happen and just had his account reinstated. When he told me about it I decided that I would do the same in an attempt to get my account as well as my wife's restored.

  Business Response

  Date: 02/10/2025

  Dear ***** Card, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo
  
  

  Customer Answer

  Date: 02/13/2025

   
  Complaint: 22819197
  
  I have responded to the email sent directly to me. Please provide additional information as described in the email.
  
  Sincerely,
  
  ***** Card

  Business Response

  Date: 02/17/2025

  Dear ***** Card, 
  
  Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.
  
  We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the Venmo website, and we will be happy to speak with you about your issues.
  
  Sincerely,
  
  Venmo
  

  Customer Answer

  Date: 02/23/2025

   
  Complaint: 22819197
  
  I am rejecting this response because there was never an opportunity to review the transactions that you claim violate your terms of use. You merely state that they were violated and refuse to indicate what transactions these were. They were likely accidental. You claim that the transactions were listed in previous emails and communications but after reviewing all communications there is no such evidence. 
  
  Sincerely,
  
  ***** Card

  Business Response

  Date: 02/25/2025

  Dear ***** Card, 
  
  Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.
  
  We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the Venmo website, and we will be happy to speak with you about your issues.
  
  Sincerely,
  
  Venmo

• Initial Complaint

  Date:01/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date was Monday 01/13/2025, my daughter asked for some money to get some gas for a job interview so i was going to send her $20 from my Venmo acct, i tried to send it and it said there was a problem. So i checked my email to see if a message had been left and it was saying that my account was frozen due to too many banks involved with my account. Now i just recently gotten this account and i haven't gotten my debit card yet. So i finally got in contact thru chat but that didn't help so i placed a dispute ticket for this issue. So ****** responded and said i would have to show my ID and bank account info, so i did and they still haven't unfrozen my acct yet and i need my $58.04 to use for grocery and gas for our car. And i feel like they're taken their sweet a** time unfreezing my account so i can get my money out and be done with them PERIOD! My acct is with ********************** and they just keep stalling with unfreezing my acct. I'm so done with them.

  Business Response

  Date: 02/05/2025

  Dear ****** *******, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo
  
  

• Initial Complaint

  Date:01/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have had my money frozen after verification of my identity has passed and I have emailed over 1000 times and they still have my money and will not release it my water is shut off and we are starving because of this and having no access to only funds

  Business Response

  Date: 02/06/2025

  Dear Atlanta Horn,  

  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help,so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo

• Initial Complaint

  Date:01/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a customer pay me with Tap to Pay Via **********************. She tapped her card, Venmo guaranteed that the balance would be available within 30 minutes for processing..11 days later with multiple calls & chats with customer support they cant tell me why I dont have my 2,500$ payment in my account it is my rent money and they say they dont have an estimated time to fix. This is going to cause me to be homeless I keep getting the runaround of them saying its on the engineering team its just a glitch, but they wont give me a provisional credit until its fixed they say its up to the engineer team. But when I ask they wont give me a number or let me contact that ******* just reaching out for help, I worked for 9 days after receiving that payment 8 hours a day and I dont have any money to see from all of that hard ******** Im going to loose my house and Venmo doesnt care.

  Business Response

  Date: 02/11/2025

  Dear ******* *******, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo
  
  

• Initial Complaint

  Date:01/15/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have $20 in my Venmo account that is stuck. The computer system has decided that its too risky and wont allow the money to be touched. They said I can try to get approved for a Venmo debit card or attempt to have it put straight in a bank account. I dont have a bank account and I just want my $20 out of there. Venmo claims that the computer system is completely in charge, there is no way to override or change the systems decision. I would just like my $20 to be released to me in a timely and fair manor that doesnt favor Venmo.

  Business Response

  Date: 02/05/2025

  Dear ******* ********, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo
  
  

  Customer Answer

  Date: 02/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********