Business Profile

Payment Processing Services

Venmo

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Venmo's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

4,650 total complaints in the last 3 years.
1,467 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/03/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Closed my account that I just opened , with no reason , theyre holding my money , Im homeless and hungry I need that money I was tryna get it out long before they closed my account. Customer support is horrible
Business Response
Date: 03/06/2025
Dear Savaughna *******,

We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

Sincerely,

Venmo
Initial Complaint
Date:02/03/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On the morning of 12/27/2024 I woke up to an email from Venmo stating i authorized a transaction in the amount of ******* to one of my friends which in fact i did not authorize. When I called my friend he told me there wasn't anything in his Venmo account. So at that point I filed a dispute with Venmo and my bank ********** as well as my friend also filed a dispute with Venmo.(Dispute Number VM-R-IJX-*********) I HAVE BEEN GOING AROUND IN CIRCLES WITH THESE PEOPLE AND COUNTINUE TO KEEP GETTING THE RUN AROUND. Venmo has the money and is refusing to resolve this issue. They informed me they have 5-7 days to resolve and its been well over 30 days. I have tried to get a hold of Venmo's fraud department only to be told that they don't accept calls. This is unacceptable and illegal in my opinion. I am reaching out to you guys for desperate help. Please reach out for any additional information that is needed to help. Thank You
Business Response
Date: 02/26/2025
Dear ***** *****,
We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

We're here to help,so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

Sincerely,

Venmo
Customer Answer
Date: 02/27/2025

Complaint: 22888879

I am rejecting this response because:
Venmo has not corrected the problem. They blame my bank for the issue And refuse to resolve the matter I have given them every last proof of that I did not authorize the transaction yet they refuse to help me they continue to treat me as the criminal. I cannot even get them to close my account Horrible business they are thieves and allowing theft through their platform as well as wire fraud
Sincerely,

***** *****
Business Response
Date: 03/02/2025
Dear ***** *****,

Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.

We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the Venmo website, and we will be happy to speak with you about your issues.

Sincerely,

Venmo
Customer Answer
Date: 03/03/2025

Complaint: 22888879

I am rejecting this response because:
Nothing was resolved other than continued excuses made by PayPal/Venmo. They continue to blame instead of taking responsibility for their actions. ******** company to deal with. The only reason they are even reaching out to me is because I have filed this formal complaint with you guys.

Sincerely,

***** *****
Business Response
Date: 03/07/2025
Dear ***** *****,

Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.

We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the Venmo website, and we will be happy to speak with you about your issues.

Sincerely,

Venmo
Customer Answer
Date: 03/07/2025

Complaint: 22888879

I am rejecting this response because:
Its excuse after excuse after excuse. Look you guys stole or allowed someone to steal from me. And now you want to act like its my problem. Well guess what. This is YOUR problem. Answer up to your issues with your company allowing wire fraud and theft.

Sincerely,

***** *****
Initial Complaint
Date:02/03/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Was sent money as a good/service rather than a friend/family payment. Had the money "refunded," rather than reversed, as recommended and executed by ************************** tax season, I was issued a 1099k. Venmo is incompetent. Their app chat service hangs up with every single reconnection they need to do to "fix" problems, which never get fixed due to the malfunction of the app.Their customer service phone number must be tricked into connecting you to a human by pressing "0" over and over.Thus far, Venmo has erroneously refunded instead of reversed a payment, and they have now made tax season an even bigger headache than normal. Totally unacceptable business policies and procedures.
Business Response
Date: 02/26/2025
Dear ****** ******,
We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

We're here to help,so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

Sincerely,

Venmo
Initial Complaint
Date:01/30/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This business accepted money into my account but through various errors of their system would not allow me to withdraw the money from my account. The only method that would work was to buy paypalUSD which I did so that I could send the money to my PayPal, but when I did it told me there was an error and that they were unable to complete the transaction. Since they were unable to do it I attempted to transfer it back into my account but after I did I received no money. After checking I see that my money is pending for 6 days, something I was not made aware of beforehand. I tried to contact customer service but their chatbot was unable to understand my request. I waited tried several other numbers and finally got in contact with someone. They then took more than 45 minutes of my time to tell me that there was nothing that could be done but they wished they could. We both wished they could because that money was going to be how I buy food and pick my kids up from school. The wishing didn't work and they told me there was nothing they could do to give me my money back... Besides wishing.
Business Response
Date: 02/24/2025
Dear ********* ********,

We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

Sincerely,

Venmo
Initial Complaint
Date:01/30/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was having problems with my debit card so I contacted customer service and requested a new debit card they refuse to send me one. They suggested I transfer my friends doing outside source so I transferred my funds from my account with them to another account in my name and had no problems. Then when my SSI check hit the account this month for the month of February I tried to transfer the funds to the same account and ******************** froze my account. They asked for verification of who I was so I said the verification. Now they are refusing to issue me a refund check of my funds in my account. I have bills that need to be paid and they will not send me a refund check even after I requested it.
Business Response
Date: 02/27/2025
Dear **** ******,

We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

We're here to help, so we reviewed your concerns and responded to you directly via email.If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

Sincerely,
**** *.
PayPal
Initial Complaint
Date:01/27/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I called the debit card number that I'm supposed to call if I have issues with my debit card and for the past 6 months when I call it's a land line then goes to a hang busy tone and my venmo card 2345 they cancelled it without my nollage ..then send me a card that isn't validated...but my old card is..
Business Response
Date: 02/18/2025
Dear ***** ********,

We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

Sincerely,

Venmo
Initial Complaint
Date:01/22/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In short I used venmo for the first time because my bank account had canceled my debit card and I was unable to go into the bank to get a new one because I live far away and I was desperately looking for ways to transfer money out of my account to pay bills. I made 2 transactions using venmo and I canceled both and was refunded. But for some reason venmo kept charging me and then refunding the money and then again put the charges through which caused my bank account to overdraft and I made venmo reimburse me for the overdraft fees and was sent $60 and I was told issue was resolved and then again like 2 days I get another email of them trying to charge me for the same transactions that were canceled and refunded. They even took the money I was refunded from **** the other day ans they had no right. I don't know what their issue is with me and I don't know what they kept charging and refunding my bank account over and over. I have the screenshots of my bank account proving that. I want them to return the money they took from me and leave me alone. This is borderline harassment
Business Response
Date: 02/12/2025
Dear ***** *****,

We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

Sincerely,

Venmo

Customer Answer
Date: 02/13/2025

Complaint: 22838878

I am rejecting this response because:
I already have explained in detail my position in this issue. For the last time when I got the $60 reimbursement from venmo the agent **** told me everything was resolved that the funds were transferred to my bank and it cleared out the overdraft and there was nothing further left to do and that was that. It was until after the case was resolved was that I was getting harassed by venmo I needed to pay back for the purchase because bank account didn't have the funds when. Venmo tried to withdraw them. I was never told this before . If that was the case why did **** *** to me about the case being resolved and why did venmo reimburse me the overdraft fees if my account didn't have the funds in the first place for anything. I will not be held accountable for this. Go to your agent **** and have him pay you since he lied to me. I'm not getting penalized for this. **** should be the one to be held accountable. I'm not. Paying venmo back ever this was not my fault and not my problem. I'm done with this issue. Leave me alone
Sincerely,

***** *****
Business Response
Date: 02/17/2025
Dear ***** *****,

Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.

We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the Venmo website, and we will be happy to speak with you about your issues.

Sincerely,

Venmo
Customer Answer
Date: 02/19/2025

Complaint: 22838878

I am rejecting this response because:
I already responded via email that I'm not just gonna accept a simple apology for this. You guys harassed me day by day about paying this money, didn't care what I had to say and wouldn't let me explain anything. I want the money you were harassing me for sent back to me or have **** send that money back to me. I don't want to hear that you can't do that because I will take you to court and sue for triple that amount. You crossed the line and you will pay for this
Sincerely,

***** *****
Business Response
Date: 02/21/2025
Dear ***** *****,

Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.

We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the Venmo website, and we will be happy to speak with you about your issues.

Sincerely,

Venmo
Customer Answer
Date: 02/22/2025

Complaint: 22838878

I am rejecting this response because:they think that by saying sorry it's gonna erase all the harassment I've received from them demanding payment and didn't care that I was trying to tell them that I was lied to by their agent **** when he told me everything was resolved after I got sent the $60 from venmo to pay for the overdraft fees on my bank account I incurred due to them taking money then putting it back and then taking it out again. I sent them proof of the conversation with **** and my bank statements and they still didn't care. All they cared about was me sending them money which I'm not gonna do. This isn't gonna be resolved with just saying sorry and stopping all collection attempts from them. No they put me through h*** and messed around with my bank account and my only income

Sincerely,

***** *****
Initial Complaint
Date:01/21/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My primary account is @******** with Venmo. I'm having repeated issues with account suspension and an inability to register a bank account. I send in the required documentation and still have no account unfrozen. I've done everything from "abusive language" to politeness and can't get this account to add a bank account. I was forced into applying for a Venmo card. The digital card works fine. At this point, I was contacted by a **** ****** and have not received any further email communication. I need this count unlocked for several reasons. I was able to add a debit card and will have to accept the 3% service fee on top of the fees for a business account.
Business Response
Date: 02/13/2025
Dear ****** ******,
We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

We're here to help,so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

Sincerely,

Venmo
Initial Complaint
Date:01/21/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am unable to create an account, I have shown proof that my number belongs to me and they will not respond.This has been an ongoing issue and they refuse to work with me on it
Business Response
Date: 02/14/2025
Dear ******* **********,

We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

Sincerely,

Venmo
Initial Complaint
Date:01/17/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a 2 part issue with Venmo **** of ********, Ca. 1) ****** ********* assuming I had a Venmo account, attempted to pay me $55 on 01/11/2025. Unbeknownst to *********, I believed that Venmo had deleted my account back in 3/2023. But, Venmo had simply frozen my account due to ********************** claiming that I have a "negative" balance. Therefore, Venmo took this person's payment & credited to my falsely Venmo claimed negative balance. They will not refund the $55 back to *********. 2) Back in 03/2023 I noticed a payment from my bank to this unknown person, "**** *****" of $329. I called my bank and asked them to stop payment on this fraudulent payment transaction to this stranger "**** *****". (which my bank did). I then asked Venmo to delete my account since they allowed this hack or invalid transaction. I would never initiate a payment to a stranger nor accept a request for this payment from a stranger. My assumption is that Venmo paid ***** the $329 transaction but did not get the $329 from my bank account - and thus ********************** created this negative -$328 balance against my account; and ********************** did not delete my account as I had requested. I consider this as Venmo's fault, poor business processes, poor I/T security on their end, and maybe even illegal fraudulent handling of consumer's $ by taking ****** *********** $55, holding him 'hostage', and applying his money to my wrongly stated negative balance of -$329. My account now shows -$274. Venmo needs to be held accountable and refund ****** *********** $55, zero my negative balance, and close out my account. I will never use Venmo again and recommend to all family and friends to not use Venmo.
Business Response
Date: 02/07/2025
Dear ******* *****,

We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

Sincerely,

Venmo
Customer Answer
Date: 02/11/2025

Complaint: 22824024

I am rejecting this response because:
To any Executive at Venmo who really cares about Customer Satisfaction and improper business practices of Venmo

These are the last 2 emails sent to Venmo:

Please see my latest response to your Customer Complaint Advocacy Representative.
Dear ******. With some new comments of yours in your email. It is made even more clear that I am NOT at fault. There obviously was a hack somewhere in the Venmo system. Not only did I not receive nor click a confirmation send to an Aide-***** whom Ive never heard of; but I dont and have never had a bank account ending in 8933. So Venmo has crossed-wires with a recipient of funds, with me somehow being identified as the Venmo user, and against an account that isnt nor was ever mine! So please refund the $55 to *********, who has absolutely NOTHING to do with Venmos error and please please please cancel and shutdown my Venmo account! Thank you in advance for finally doing the right and honorable business action!
Sent from my iPhone
To any Executive at Venmo who really cares about Customer Satisfaction and improper business practices of Venmo
Please see my latest response to your Customer Complaint Advocacy Representative. Venmo has taken $55 from an innocent 3rd ****** unassociated with this issue; and Venmo still refuses to accept financial responsibility for it's mistake. Please refund *********** $55 and close out and delete my Venmo account by zeroing the improper balance. I can't believe that a company like Venmo can't properly do the right and honest thing. I guess all that ********* and have the option of doing is advising friends, family, co-workers and everyone else to NOT and NEVER use Venmo. In the days of ************* that may have a greater impact to actually make a difference. Unless this is corrected by Venmo - that might be our only option.I thought that the BBB might have had some influence. Thank you in advance for reading this and doing the right thing.
Bernard *****
Sent from my iPhone
Business Response
Date: 02/13/2025
Dear ******* *****,

Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.

We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the Venmo website, and we will be happy to speak with you about your issues.

Sincerely,

Venmo
Customer Answer
Date: 02/14/2025

Complaint: 22824024

I am rejecting this response because: same reasons that I have previously communicated to BBB and Venmo.

Sincerely,

******* *****
Business Response
Date: 02/20/2025
Dear ******* *****,

Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.

We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the Venmo website, and we will be happy to speak with you about your issues.

Sincerely,

Venmo

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Venmo is NOT a BBB Accredited Business.