Complaints

This profile includes complaints for Venmo's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Venmo has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Venmo

  2211 N 1st St San Jose, CA 95131-2021

• 

  Venmo Inc.

  117 Barrow St New York, NY 10014-2826

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased litecoin, a crypto currency using the Venmo app on my phone, through a connected checking account. The purchase processed immediately out of my bank account. I then tried to transfer the litecoin out of my account to an external wallet and a Venmo message came up saying there was not any currency to transfer. So I contacted customer service. Then they said that I could not transfer for 24 hrs. So I waited and then tried again after 25 hrs had passed. Then, I got the same message, saying no litecoin (ltc) was available. So, I contact customer service and then they changed their story and said, that I could not transfer until it clears their bank in 5 business days. I know this is a lie, because the ltc funds were available to sell. So I tried to contact customer service again and I reported the issue and randomly the chat box closed during yhr middle of a live conversation. So now when I try to contact them, their AI assistant says it's connecting me to a live agent then either the chat box closes or I get sent to a a page to sumbit an email.After this happened with multiple attempts, I sold the litecoin and they took another $1.99 fee just like when I bought it and instantly the transaction took place. This further confirms that the purchase was already cleared.I have used venmo for peer to peer transactions and it has worked for the past two or three years, but this was a small scam to steal my fees when I purchased litecoin. I did not lose my livelihood over this scam, I lost $3.98. However, I'm submitting this complaint to warn others not use venmo for crypto currency purchases. They are not being honest and they are only trying to steal transaction fees with cyptocurrency purchases. $3.98 is not much but when you have a massive amount of people doing the same thing, the scammed profit adds up.I'm reporting a complaint to Venmo (parent company PayPal) to give me a refund of my fees l, which is $3.98. to make up for their lies and deception.

  Business Response

  Date: 03/18/2025

  Dear *** ****, 

  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help,so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo

• Initial Complaint

  Date:02/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Venmo I had for 1 year or more never had an issue and they decided to spend my account for no reason, the Venmo agents dont care they kept saying I had another Venmo account with username ********** and that is not my Venmo account this ********************** account with this email that I am reporting this to is my only Venmo account and I never had issues with Venmo I did have to dispute via my bank due to not receiving an item and Venmo had no way of disputing so they make that hard as well, but other then that I been in good standing made tons of money for Venmo and never ever had any issues. The agents doesnt care at all

  Business Response

  Date: 03/12/2025

  Dear ****** *******, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo
  
  

  Customer Answer

  Date: 03/13/2025

   
  Complaint: 22952569
  
  I am rejecting this response because: Dear Venmo and BBB Representative,
  I am writing in response to Venmos claim that my account was restricted due to alleged connections with multiple accounts. I want to make it explicitly clear that I have only ever had one Venmo account, which has been registered under *************) for the past year. I have never created, accessed, or had any involvement with the other accounts ********************** is claiming are associated with me, including the ************ account.
  Furthermore, I have never had any issues with my accountno disputes, no fraudulent activity, and no policy violations. The decision to block my account and hold my funds is unjustified and without merit. Venmos actions violate Utah state law and federal law, as you are penalizing me for violating policies I have never breached.
  According to Utah Code 13-11-4 under the Utah Consumer Sales Practices Act, it is unlawful for a company to engage in deceptive or unfair business practices, which includes wrongfully restricting access to a service without just cause. Additionally, under 15 U.S. Code 1693f of the Electronic *********************************** institutions must conduct a fair and reasonable investigation before restricting or withholding consumer funds. Venmo has failed to provide sufficient evidence that I engaged in any misconduct, nor have they given me a reasonable path to dispute these claims.
  I am requesting that my account be immediately reinstated, and my access to Venmo services restored. If this matter is not resolved promptly, I will be left with no choice but to escalate this issue further, including seeking legal action and filing a formal complaint with the ************************************ (****). Additionally, I am asking the Better Business Bureau (BBB) to intervene and assist in resolving this unfair and unjust restriction on my account.
  Please rectify this issue immediately and provide me with confirmation that my account has been reinstated. I expect a response within a reasonable timeframe.
  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 03/14/2025

  Dear ****** *******, 
  
  Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.
  
  We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the Venmo website, and we will be happy to speak with you about your issues.
  
  Sincerely,
  
  Venmo

  Customer Answer

  Date: 03/14/2025

   
  Complaint: 22952569
  
  I am rejecting this response because:

  Subject: Formal Dispute of Venmo Account Suspension Due to Identity Theft
  Dear [Venmo Representative],
  I acknowledge receipt of your response regarding the suspension of my Venmo account. However, I must dispute your claims regarding multiple accounts associated with my information. I have only ever maintained one Venmo account under ********************************* If there are other accounts sharing my details, they are fraudulent and likely the result of identity theft, which I have been a victim of.
  Under federal law, specifically the Fair Credit Billing Act (FCBA) and Identity Theft and Assumption Deterrence Act, I am not liable for fraudulent accounts or actions taken by individuals impersonating me. Given that I have never violated Venmos policies, engaged in disputes, or conducted any suspicious activity, I request an immediate reconsideration of my case.
  Furthermore, per the Fair Credit Reporting Act (FCRA) and applicable state identity theft laws, I have the right to dispute any fraudulent accounts opened in my name. I demand a full investigation into the accounts allegedly associated with my information and for Venmo to provide evidence of how these accounts were linked to me. If Venmo is unable to prove that I personally opened or operated these accounts, my account should be reinstated immediately.
  If this matter is not resolved in a fair and reasonable manner, I am prepared to escalate my complaint by:
  Filing a report with the ************************************ (CFPB) and the Federal **************** (FTC) for improper handling of identity theft claims.
  Seeking legal counsel to enforce my rights under federal and state identity theft protection laws.
  Pursuing further action with the Better Business Bureau and other relevant consumer protection agencies.
  I expect a formal response within 7-10 days] and a thorough review of my case. I look forward to your prompt resolution of this matter.

  
  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 03/17/2025

  Dear ****** *******, 
  
  Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.
  
  We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the Venmo website, and we will be happy to speak with you about your issues.
  
  Sincerely,
  
  Venmo

• Initial Complaint

  Date:02/18/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In addition to purposefully disconnecting me twice (****) and refusing to fulfill my simple request, they are making it difficult to obtain all of my transactions for 2024. The reps are difficult to understand, won't help, and they keep pushing off to their AI chatbots.

  Business Response

  Date: 03/11/2025

  Dear **** ****,  

  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help,so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo

• Initial Complaint

  Date:02/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my dissatisfaction and concern with Venmo's handling of unauthorized transactions that occurred on my account, username @Starlove-Annulysse. Specifically, on February 17th, I noticed two unauthorized transactions. The last legitimate use of my Venmo account was on August 19th of the previous year, clearly indicating that these transactions were fraudulent.Upon discovering these transactions, I immediately filed a dispute with Venmo, expecting a standard investigative process, including requests for any relevant evidence such as screenshots or additional account information. However, Venmo's response was not only inadequate but also lacked the basic due diligence expected from a financial service provider. They failed to request any supporting documentation, such as screenshots of the transactions or account activity, which is a standard practice in dispute resolution processes. Instead, they dismissed the issue, advising me to resolve the matter directly with the recipienta suggestion that is nonsensical given the transactions were unauthorized.Furthermore, the interaction with the merchant involved added to the distress, as they resorted to inappropriate and offensive language on Venmos platform. Venmos failure to intervene or provide support in mediating or addressing this behavior is indicative of their poor customer service and lack of effective oversight.The lack of proper investigation and customer support from ********************** has not only left me financially disadvantaged but also deeply concerned about the security and reliability of their service. I am seeking immediate intervention to obtain a full reimbursement for the unauthorized transactions and for Venmo to review and improve their dispute resolution process.

  Business Response

  Date: 03/13/2025

  Dear Star Annulysse, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo
  
  

• Initial Complaint

  Date:02/11/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had almost $400 sitting in my Venmo account that I cant access due to them suspending my account for unknown reasons. They have said its because of not following their terms and agreement which wasnt true because I rarely used my Venmo account. I can take the account suspension but Id like access to the money in my account before they try to close my account making me lose the almost $400 thats in my account

  Business Response

  Date: 03/06/2025

  Dear ********* ******, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo
  
  

• Initial Complaint

  Date:02/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a long time customer of **********************. So long that my username is just my actual name. I sent a contractor a payment and without warning or explanation of any policy violation Venmo chose to suspend my account. Upon asking for clarification of a policy violation, they decided to cancel my account altogether without explanation.

  Business Response

  Date: 03/05/2025

  Dear **** *******, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo
  
  

• Initial Complaint

  Date:02/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern,I recently made a purchase from a seller for multiple items, using Venmo as the payment method due to its Goods and Services feature. Unfortunately, I was scammed by the seller, who failed to ship my package for eight days despite having received the payment. In response, I opened a dispute and contacted the seller. The seller assured me the next day that the package had been shipped and asked me to close the dispute, which I did, hoping the matter would be resolved. However, the package I received contained only an empty sunglasses ******* address the situation, I reached out to Venmo to reopen the dispute or initiate a new one after the seller blocked me. I was informed on multiple occasions that a manager or supervisor would contact me within ***** hours. However, this has not occurred. I called again today to resolve the issue, and each time I was transferred to a manager, the call was disconnected.The dispute involves $650, a significant amount of money. This is the first time I have ever had to initiate a dispute, and I am extremely frustrated by the lack of assistance. I utilized the Goods and Services feature for the security it provides, yet I have been unable to reach anyone for support.I kindly request immediate assistance in resolving this matter.Sincerely,****** ******** ************************** ************

  Business Response

  Date: 02/28/2025

  Dear ****** ********, 

  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help,so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo

• Initial Complaint

  Date:02/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Closed my account that I just opened , with no reason , theyre holding my money , Im homeless and hungry I need that money I was tryna get it out long before they closed my account. Customer support is horrible

  Business Response

  Date: 03/06/2025

  Dear Savaughna *******, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo
  
  

• Initial Complaint

  Date:02/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the morning of 12/27/2024 I woke up to an email from Venmo stating i authorized a transaction in the amount of ******* to one of my friends which in fact i did not authorize. When I called my friend he told me there wasn't anything in his Venmo account. So at that point I filed a dispute with Venmo and my bank ********** as well as my friend also filed a dispute with Venmo.(Dispute Number VM-R-IJX-*********) I HAVE BEEN GOING AROUND IN CIRCLES WITH THESE PEOPLE AND COUNTINUE TO KEEP GETTING THE RUN AROUND. Venmo has the money and is refusing to resolve this issue. They informed me they have 5-7 days to resolve and its been well over 30 days. I have tried to get a hold of Venmo's fraud department only to be told that they don't accept calls. This is unacceptable and illegal in my opinion. I am reaching out to you guys for desperate help. Please reach out for any additional information that is needed to help. Thank You

  Business Response

  Date: 02/26/2025

  Dear ***** *****,  

  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help,so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo

  Customer Answer

  Date: 02/27/2025

   
  Complaint: 22888879
  
  I am rejecting this response because:
  Venmo has not corrected the problem. They blame my bank for the issue And refuse to resolve the matter   I have given them every last proof of that I did not authorize the transaction yet they refuse to help me  they continue to treat me as the criminal. I cannot even get them to close my account  Horrible business they are thieves and allowing theft through their platform as well as wire fraud  

  Sincerely,
  
  ***** *****

  Business Response

  Date: 03/02/2025

  Dear ***** *****, 
  
  Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.
  
  We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the Venmo website, and we will be happy to speak with you about your issues.
  
  Sincerely,
  
  Venmo

  Customer Answer

  Date: 03/03/2025

   
  Complaint: 22888879
  
  I am rejecting this response because:

  Nothing was resolved other than continued excuses made by PayPal/Venmo. They continue to blame instead of taking responsibility for their actions. ******** company to deal with. The only reason they are even reaching out to me is because I have filed this formal complaint with you guys. 
  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 03/07/2025

  Dear ***** *****, 
  
  Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.
  
  We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the Venmo website, and we will be happy to speak with you about your issues.
  
  Sincerely,
  
  Venmo

  Customer Answer

  Date: 03/07/2025

   
  Complaint: 22888879
  
  I am rejecting this response because:

  Its excuse after excuse after excuse.  Look you guys stole or allowed someone to steal from me. And now you want to act like its my problem. Well guess what. This is YOUR problem.  Answer up to your issues with your company allowing wire fraud and theft. 
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:02/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was sent money as a good/service rather than a friend/family payment. Had the money "refunded," rather than reversed, as recommended and executed by ************************** tax season, I was issued a 1099k. Venmo is incompetent. Their app chat service hangs up with every single reconnection they need to do to "fix" problems, which never get fixed due to the malfunction of the app.Their customer service phone number must be tricked into connecting you to a human by pressing "0" over and over.Thus far, Venmo has erroneously refunded instead of reversed a payment, and they have now made tax season an even bigger headache than normal. Totally unacceptable business policies and procedures.

  Business Response

  Date: 02/26/2025

  Dear ****** ******,  

  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help,so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo