Complaints

This profile includes complaints for Venmo's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Venmo

  2211 N 1st St San Jose, CA 95131-2021

• 

  Venmo Inc.

  117 Barrow St New York, NY 10014-2826

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hey so i have been having problems with Venmo taking money from me but the final straw is me being able to make purchases all day i still have $30 in my account one time they deleted my Account randomly i had to go thru y'all to get it reopened now my card isnt working it keeps declining purchases for no reason. I want my money from this app

  Business Response

  Date: 04/24/2025

  Dear ****** *****, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo
  
  

  Customer Answer

  Date: 04/25/2025

   
  Complaint: 23122335
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** *****

  Customer Answer

  Date: 04/28/2025

  Hey so they disabled my card march 27 over some dispute they gave me one day i was able to transfer everything to my husband next day i had $56 stuck on there and couldnt withdraw she said its her security system but yet my moneys still stuck in the account .. its aggravating they closed my account behind my back the same thing they did July 4 2024 in which yall opened it right back up when they did it , their security system is blocking any transactions  thats not right 

  Business Response

  Date: 05/01/2025

  Dear ****** *****, 
  
  Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.
  
  We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the Venmo website, and we will be happy to speak with you about your issues.
  
  Sincerely,
  
  Venmo

• Initial Complaint

  Date:03/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Venmo regarding a fraudulent chargeback, mishandling of my dispute, and failure to notify me of important account actions, resulting in a loss of $5,200.Key Issues:1.Fraudulent Chargeback: On October 8, 2023, Venmo withdrew $5,200 due to a chargeback on a **************** transaction. The payment was incorrectly processed as a business transaction, which led to the chargeback being mishandled.2.Failure to Notify: I was not notified of my account being flagged or the funds being withdrawn. Only an email requesting a callback was sent, which I saw after the funds were taken.3.Misleading Information from Venmo: Multiple representatives assured me that my documentation was sufficient and that I would be refunded. Despite this, my case was later denied without explanation, and the documentation was never reviewed.Requested Resolution:1.Refund of $5,200: I request a refund for the fraudulent chargeback, as my documentation proved the transaction was ******************* of Chargeback Process: I request that Venmos chargeback policies be reviewed for fairness and consistency.3.Accountability for Misinformation: I request accountability for the misleading information provided by Venmo representatives.I trust that the BBB will help resolve this matter fairly.

  Business Response

  Date: 04/18/2025

  Dear ****** *********, 

  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help,so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo

  Customer Answer

  Date: 04/18/2025

   
  Complaint: 23121842
  
  

  To Whom It May Concern,
  
  
  Thank you for forwarding Venmos response. Unfortunately, the message I received appears to be automated and does not address any of the specific and well-documented concerns raised in my original complaint.
  
  I am now requesting a formal human review of this case by Venmos **************** or PayPal Corporate Escalation Team.
  
  Summary of Issues:
  
  On October 17, 2024, a Venmo supervisor (******) provided a secure upload link and requested documentation proving the legitimacy of a $5,200 rent payment I received on August 29, 2024.
  I submitted seven pieces of documentation through the official Venmo portal.
  On October 24, another supervisor (Alin) confirmed via phone that the documents had been received, reviewed, and validly supported the transaction. He stated the case had been mishandled and would be escalated for refund.
  Despite this, I later received a written response claiming no documentation was ever requested or revieweda clear contradiction and failure of internal process.
  The $5,200 was siphoned from my account immediatelybefore I was even made aware there was a dispute or claim.

  
  Clarifying Payment 2 (October 8, $3,000):
  
  The $3,000 payment sent on October 8, 2024, was made in good faith but never reached me, as Venmo removed it from my account the same day it was sent. The sender then contacted her bank and the payment was reversed.
  
  I am not challenging this senders actions in any way.
  
  However, the reversal was processed the same day, without any contact from me or request for supporting documentationclear evidence that no proper investigation was conducted, similar to the mishandling of the first payment ($5,200 on August 29).
  
  My Position:
  This situation reflects a broader failure of duty, transparency, and procedural integrity. I have:
  
  Recorded phone calls with Venmo employees confirming I followed the correct dispute process
  Screenshots and help ticket logs showing timely documentation submissions
  Evidence of contradictory communication and failure to escalate as promised

  Additionally, this may constitute a violation under the *************** Transfer Act (EFTA), particularly as it relates to misrepresentation, denial of recourse, and lack of proper review of unauthorized transaction claims. 
  
  My Request:
  That the BBB request a human-led review by Venmos or PayPals ****************.
  That I be contacted directly by a representative with decision-making authority to review the documentation and call recordings I am prepared to provide.
  That this matter be resolved fairly and professionally before it requires further escalation through regulatory channels.
  
  I have already attempted resolution through Venmo and have been met only with automated responses, despite following every step in good faith. Im still willing to resolve this cooperatively, but I need a human to engage with the evidence and correct this clear mishandling.
  
  
  Sincerely,
  ****** *********
  Venmo Username: @******-Sip
  Phone: ************
  Email: **********************************
  
  

  Business Response

  Date: 04/22/2025

  Dear ****** *********, 

  Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.
  
  We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the Venmo website, and we will be happy to speak with you about your issues.
  
  Sincerely,
  
  Venmo

  Customer Answer

  Date: 04/22/2025

   
  Complaint: 23121842
  To Whom It May Concern,
  
  
  I am submitting this response to formally request intervention by a human representative at both BBB and PayPal/Venmo, as it is now clear that my case has been processed using a series of automated or scripted responses that do not address the core concerns of my complaint.
  
  
  Despite providing detailed evidence, including:
  
  
  A recorded call with a Venmo supervisor confirming the validity of my documentation
  Confirmation that I followed Venmos dispute instructions precisely
  Proof that I was explicitly told I would be refunded after documentation review
  
  
  
  
  Venmo has continued to respond with template replies focused solely on Purchase Protection eligibilitywhich is not the basis of this dispute.
  
  
  This is a case of internal misrepresentation, mishandled process, and breach of verbal commitments made by Venmo agents. The refusal to acknowledge thisdespite specific names, dates, and recordingsdemonstrates a complete lack of accountability.
  
  
  I am now requesting:
  
  
  That this case be reviewed by a supervisor or senior dispute specialist at PayPal/Venmonot routed back through their generic resolution queue.
  That BBB confirm whether human review is occurring on submitted rebuttals, or if there is a path to escalate this to a case manager for further oversight.
  
  
  
  
  If no such path exists, I would appreciate formal acknowledgment that this dispute will not receive human resolution and is being closed as-is, so I can move forward with additional legal and regulatory remedies.
  
  
  Thank you,
  ****** *********
  Venmo Username: @******-Sip
  Phone: ************
  Email: **********************************
  
  
  

• Initial Complaint

  Date:03/24/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Adjustment amount for transaction taken from my account. A hotel took a transaction multiple times and the payment processor had an issue. I discussed with the hotel the issues. They said the issue should be resolved yet Venmo still took the money out and charged me a fee. It ended up overdrawing my account and I submitted multiple claims with Venmo. They close the claim saying the processing/payment is correct. It is not correct. The hotel and another *** from Venmo both show the account had an issue from Venmo's side after the payment issue was resolved with the processing company.

  Business Response

  Date: 04/16/2025

  Dear ******** *****, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo
  
  
  

• Initial Complaint

  Date:03/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was stuck in ******* because I lost my bank card and my family was trying to send me some money. They said they would send it through venmo because they use it for their business. So I set up a venmo account because I didn't have one and never used it. So my aunt sent the money to my venmo I just set up and venmo first held the money then froze my account then deactivated my account and didn't tell me why. They just said conduct of this nature or something but never said what it was. But I didn't do anything wrong and I really needed that money and was hungry and stranded and they still have my money. They can't just take people money and keep it because they feel like it especially when people really need it. Like I'm about to do something nefarious trying to get 100$ because I'm stranded. I want to put venmo their owner paypay *** ******* and their indenture trustee that's on their 10k and 8k sec filings.

  Business Response

  Date: 04/14/2025

  Dear ***** ****, 

  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help,so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo

• Initial Complaint

  Date:03/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was able to buy 1 PYUSD for 1 USD. Venmo will not let me sell this coin. When I contacted support they stated that this is an issue and they will have their engineers fix the problem. When I contacted them about 1 week later they sent me the same copy-paste response. It is obvious they they are not trying to fix the issue and I think it's very suspicious that they won't let me sell the coin that they own and operate. This seems very fraudulent and I will not stand for it even if the value is low. I appreciate any help.

  Business Response

  Date: 04/17/2025

  Dear ***** Letcher ******, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo
  
  

• Initial Complaint

  Date:03/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello. Ive been communicating with Venmo about funds being taken out of my account. Ive expressed this to them two weeks ago. I was told the issue would be resolved in 7-10 business days initially and the case would be started immediately. The case turned out to be never started . I contacted them on several occasions explaining the issue . They told me a *** made a mistake and never started the investigation or case . So a few days ago I had to ***rovide the same information given three times now . Along with the screen shots of the fraudulent transactions . Ive told them that my phone was stolen . & that Ive been a victim of identity theft since 2022. Along with providing proof of a police ***ort . They arent moving in a timely manner and wont give me my money back. I also told and showed them proof of the alias using my account s to transfer money to themselves that ***** restricted my Apple Pay account . And provided a screen shot showing the date and times . The documents I provided lists the transactions that were taken from my account .. along with seperate amounts of March 1 st ***** March 1st $80.57 March 1st $78.00 March 1st $68.67 Feb 28th $196.50 I ***eat these transactions were FRAUD and the screen shots I provided as well. I want my money back .

  Business Response

  Date: 04/16/2025

  Dear ******** *****, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal
  
  

  Customer Answer

  Date: 04/17/2025

   
  Complaint: 23086951
  
  I am rejecting this response because I keep telling u guys I am a victim of identity theft ! Ive been contacting VENMO for two months & they keep partially refunding my money back. Restricting my account & not responding back to my emails. Ive listed my id a picture of me holding it and changed my several times . Also notifying them . Ive waitied to long to be ignored and UNSATISFIED. I would like all of my FUNDSb
  
  Sincerely,
  
  ******** *****

  Business Response

  Date: 04/20/2025

  Dear ******** *****, 
  
  Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.
  
  We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the Venmo website, and we will be happy to speak with you about your issues.
  
  Sincerely,
  
  Venmo

• Initial Complaint

  Date:03/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Venmo has repeatedly, and, unjustly permanently deactivated my accounts over the last few years. This time, its now my personal and business accounts. This has happened multiple times, and after investigation, Venmo previously reinstated my accounts, confirming that I did not violate their Terms of Service.On March 19, 2024, my accounts were, once again, permanently deactivated, this time after attempting to make a simple $75 payment. This pattern of wrongful deactivations is beyond frustrating. Its disruptive, unjustified, and honestly, at this point, appears to be targeted.Historical Issues With Venmo-1. Multiple Permanent Deactivations. My accounts have been permanently closed several times, only for Venmo to reverse the decision later when I proved there was no violation.2. No Explanation or Transparency. Venmo refuses to provide a clear reason why my accounts keep getting flagged and shut down.3. Potential Targeting. This pattern raises concerns. Why does this keep happening to me? And for no reason whatsoever!4. Disruption to My **************** These repeated disruptions are now affecting both my personal and business transactions, making this even more infuriating. 5. As I have stated in previous reports, Venmo has been a crucial tool for managing household finances, particularly when my husband was deployed. Although he is no longer deployed, he will inevitably be deployed in the near future.I refuse to continue dealing with these unjustified disruptions. These repeated disruptions affect both my personal and business transactions, causing financial, and now professional, setbacks. Venmo has permanently deactivated my account multiple times, only to later reinstate them after I challenged the decision and proved no violation of their Terms of Service. This is an ongoing issue that needs to be resolved immediately.

  Business Response

  Date: 04/16/2025

  Dear ******* ********, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo
  

• Initial Complaint

  Date:03/18/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was on the phone with customer service which three different times they refused to put me to the supervisor and hung up on me "****" "*****" "*******" then blocked my account from being able to call in so I had to call in from a different phone number in order to get a hold of a venmo customer service *** and that *** finally supposedly send me to a supervisor well I asked the to transfer me to a manager and yet the supposed supervisor this sounded like he was in a bathroom told me he refused to transfer me to his manager and that I was out of luck and hung up on me and the process of all of this they had advised me in every action I'd take it on my account in order to try to link a debit card or bank account and then as of the result of their advisements they ended up locking up my account to where I no longer could link a bank card or debit card to my account and could not transfer to my funds at all they're only explanation was sorry for the inconvenience" I'm not going to transfer you to my supervisor have a good day this is where this ends" is the last one that I talked to had said to me... I highly highly recommend people using any other bank besides venmo they're not only a con but they are unjust and not equipped properly to serve the community or their customers they are rude they are vengeful and they are absolutely unprofessional

  Business Response

  Date: 04/11/2025

  Dear *********** ******, 

  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help,so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo

• Initial Complaint

  Date:03/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Suspended account

  Business Response

  Date: 04/11/2025

  Dear ***** ********, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo
  
  

• Initial Complaint

  Date:03/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Urgent: Fraudulent Activity on My Venmo Account Dear ********************** Support Team,I am writing to report an issue regarding fraudulent activity on my Venmo account. A total of $894.04 was charged under reference number VM-R-IRR-*********. Additionally, my account has been suspended.I have several emails and chat records from your customer care team acknowledging that this was indeed fraud on my account. I was informed that I would be able to create a new account and that the stolen funds would be credited back to my original form of payment. However, this has not yet occurred, and I am growing increasingly frustrated with the entire process.I have already contacted my bank and filed a dispute regarding the fraudulent transactions.Could you please provide an update on the status of my case and when I can expect the resolution promised?Thank you for your attention to this matter.Sincerely,** **********

  Business Response

  Date: 04/09/2025

  Dear ** **********, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo