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Business Profile

Payment Processing Services

Venmo

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payment Processing Services.

Complaints

Customer Complaints Summary

  • 4,696 total complaints in the last 3 years.
  • 1,536 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/23/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I created an account with ********************** today and have been receiving nothing but mixed information and wrongful communication. First my venmo account did not allow for me to officially add my bank account information. Ive tried to add my bank info via PLAID and manually several times without any luck. This process is extremely frustrating especially without having a valid reasoning. Now after this issue Ive checked my email and supposedly my brand new account has been suspended for suspicious behavior for no reason. My account needs to be approved and I need to be able to add my bank account information. Im not sure as to why Venmo is stressing their users out in this way in order to use their platform. Its highly disrespectful considering I have urgent transactions to make and I dont have the leisure of 7 days to wait for my account to be properly fixed.

    Business Response

    Date: 06/28/2024

    Dear ***********************,  

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help,so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

    Customer Answer

    Date: 06/28/2024

     
    Complaint: 21889002

    I am rejecting this response because:

    Sincerely,

    ***********************

  • Initial Complaint

    Date:06/21/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My account was suspended for no reason and then my **** account was never set up right so they were telling me that I could transfer the funds out knowing that Teen account cannot transfer money and Ive been emailing them back-and-forth for over a week and theyre still not solving the issue or helping me get my teens money out of her account that she needs to pay for her medicine that keeps her alive And this has been going on for over a week I want my childs money one way or another. I dont know if they can fix the account and set it up right so she can transfer her money to me and I can transfer it out they can send a check but this is getting ridiculous and Im not going to keep waiting. I need an email back at *************** or ************ I need a solution to this problem and for it to be fixed because I know their is a way rather you unlock her card so she can get the money out or what but I need this solved ASAP

    Business Response

    Date: 07/03/2024

    Dear ***************************, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:06/20/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have the Venmo **** Credit Card. The card has a $5000.00 credit limit. I made a payment of $4,400 June 15th. My credit limit was brought DOWN less the $4,400. Is that even legal? I called them and they informed that there is a HOLD on the payment amount to up to 14 days. Why would a payment bring down my available credit. Now I am considered over my limit and it has brought down my credit score. The reason I made the payment is to bring my credit score up. This is a scam and needs to stop. Unbelievable.

    Business Response

    Date: 06/25/2024

    Dear *************************,

    My name is *****, and I am writing on behalf of PayPal, Inc. in response to your complaint regarding PayPal's Venmo product. 

    I understand your complaint is regarding the Venmo MasterCard, which is offered by *************** ************** is the appropriate entity to address your complaint. For your convenience, I have provided contact information for ************** below as well as forwarded your correspondence to our bank partner Synchrony for further review and follow up.
       
     ************** customer service can be contacted by phone at ************** or by mail at:
       
     Venmo MasterCard 
     P.O. Box 71735
     **************** 19176-1735

    Although I am unable to address your specific concerns in this contact, I offer our sincere apologies for the difficulty that you may have experienced. Please feel free to contact PayPal's ****** of ****** Customer Complaints & Advocacy at **************************************** if you have any questions or concerns or if we can be of further assistance.

    Very sincerely yours,
    Elize
    ****** Customer Complaints & Advocacy
    **********************

  • Initial Complaint

    Date:06/20/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Account has some type of hold or issue on it . I cant link cards or my bank account I have tried multiple different ones .

    Business Response

    Date: 06/27/2024

    Dear ***********************, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help,so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:06/20/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I moved over to Venmo business to have an exclusive tap to pay option for my costumers, after making an account they suspended igt making me reverify my identity. 3 days later my account was unsuspended until I made my first transaction then they suspended it again, after waiting a week for a reply the unfroze my account but I still couldnt use it to transfer my funds or send money, now I have almost $4000 in my balance that I havent been able to access since its been on the account. Me attempting to transfer or add a bank keeps leading to my account being suspended but how else am i suppose to retrieve the money I worked for?

    Business Response

    Date: 06/26/2024

    Dear *************************, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

    Customer Answer

    Date: 06/26/2024

     
    Complaint: 21877173

    I am rejecting this response because:

    Sincerely,

    *************************

  • Initial Complaint

    Date:06/20/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They refuse to open a dispute with a business when I never received my item, and allow clear FTC violations to occur through their service

    Business Response

    Date: 06/27/2024

    Dear *******************, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

    Customer Answer

    Date: 06/27/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************

  • Initial Complaint

    Date:06/20/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired a contractor who would only accept payment via Venmo, and required a 55 percent down payment, totaling $1550.00. He started work on the smaller jobs first (driveway blacktop $400, painting my cement steps and front walkway - $400). Instead of painting the cement steps and walkway to match the original color of the concrete, he painted them bright white and then after he realized that was the wrong color, painted them dark gray. I was very clear that I wanted the paint to match the original white color of the concrete. I terminated the job when I saw the work, offered to pay him for his time, even though he ruined my property, and requested a refund of $750 of the down payment for the deck job that he had not started. He has not responded to my multiple requests for a refund and has gone radio silent. I contacted my bank and Venmo to dispute the transaction. Venmo told me they would send me an email asking me to put my dispute in writing with pics, documentation, etc. Instead of receiving that email I received an email saying my dispute was closed and there was nothing more Venmo could do. Venmo is enabling this contractor to commit fraud and theft. I am asking the company to do the right thing and refund my stolen money. Not only did I lose my $1550 reimbursement but I now have to shell out $1200 to restore my property and will incur legal fees.

    Business Response

    Date: 06/25/2024

    Dear *****************************, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:06/20/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was defrauded by a person on Venmo and I forwarded the funds to a third party, only to realize that I had become a victim of an elaborate scam. I at no time retained these funds and simply was the middleman. I had no idea that a fraudulent transaction had occurred and now Venmo is pursuing me for $1450, instead of the fraudsters who originated the whole transaction. I have filed appeals and contacted Venmo but they refuse to help or to conduct a thorough investigation.

    Business Response

    Date: 06/26/2024

    Dear ***********************, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:06/19/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Venmo is DENYING my fraud dispute. I DID NOT MAKE THIS TRANSACTION FOR $2300. THEY HAVE DENIED MY DISPUTE AND NOT CREDITED BACK THE AMOUNT.

    Business Response

    Date: 07/01/2024

    Dear ***************************, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:06/19/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My Venmo account was hacked kn June 5th. My money as withdrawal from a third party that I have no clue who is it.I heard on the news that the whole Venmo system was hacked. I lost $1.200,00, all the money that it was on my account. I spent one hour on the phone with Venmo customer service and they didnt do anything promptly.I need the total refund of the amount taken from my account.

    Business Response

    Date: 06/24/2024

    Dear *****************************, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

Venmo is NOT a BBB Accredited Business.

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