Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/27/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to use Venmo on 6/24/24 for the first time, I put in my debit card information as instructed and Venmo allowed me to do one money transfer to a friend and then froze me out, I attempted 24 times to put in required debit card and bank information as instructed within 24 hours and this raised security issues are Venmos end, I chatted with Venmo over the course of the 4 days and was told on 6/25/24 that because of the attempts there was security declines and over time they should disappear and I should be able to use the service however on ***** I received an email that my account was frozen and I needed to send certain documents to Venmo photo Id, and bank info so Venmo could see my account info with the required numbers and my name, I sent these to them, on 6/26/24 Venmo unfroze my account and I could put in my bank account to be able to use, Venmo sends to your bank certain money denominations as transfer so Venmo can verify the account, well I did not get these number transfers in a timely manner which I thought were instant so I took the bank account info off my account hopefully that if I put it back in it would work, I did not fully understand the workings of Venmo and what is expected of a customer, I received another email on 6/27/24 that the account was again frozen and to send over the requested documents which I did and now I received another email on 6/27/24 that I have been permanently banned from Venmo because of me attempting too many times to use Venmos services I violated Venmos user agreement, I told them that instead of helping someone new to the service and banning them they should be helping them, I am no threat to venmo

  Business Response

  Date: 07/01/2024

  Dear *********************************, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo
  
  

  Customer Answer

  Date: 07/01/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:06/27/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm facing an issue with Venmo withholding my money. They requested my ID, and I provided both my passport and state ID. Additionally, I sent my bank statement to their representative. Now they are asking for a bank statement that "shows a card ending in 9133," but bank statements don't typically display card numbers. It feels unfair that I have to go through all these steps just to access my $1600. It seems like Venmo is intentionally making it difficult for me to access my hard-earned money.

  Business Response

  Date: 07/01/2024

  Dear *****************************, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo
  
  

• Initial Complaint

  Date:06/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/26/2024 Venmo froze my account without explanation. They also froze my daughter's teen account which has almost 300 in it. They are holding account up to 3-5 business days, not providing access to money or visibility to teen account. We cannot visually confirm my daughter's funds were not misappropriated

  Business Response

  Date: 07/01/2024

  Dear *************************, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo
  
  

• Initial Complaint

  Date:06/26/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had money sent to me via venmo FIVE years ago. Venmo froze my money as soon as I received it. I sent all information in to verify my identity and venmo is still holding my 160$ after 5 years. Help.

  Business Response

  Date: 07/07/2024

  Dear *****************************,
  
  My name is ****, and I am writing on behalf of PayPal, Inc. in response to your complaint regarding PayPal's Venmo product. 
  
  My review determined that this complaint was not submitted on your behalf but on behalf of another Venmo account holder.
  
  Due to Venmo's strict Privacy Policy, we are only able to address account information with the account owner. As a result, we cannot divulge account details to you regarding an account that is not in your name. I apologize for any inconvenience caused in respect of this matter. I have provided a full response with all details directly to the account holder.
  
  Although I am unable to address your specific concerns in this contact, I offer our sincere apologies for the difficulty that you may have experienced. Please feel free to contact PayPal's ****** of ****** Customer Complaints & Advocacy at **************************************** if you have any questions or concerns or if we can be of further assistance.
  
  Very sincerely yours,
  ****
  ****** Customer Complaints & Advocacy
  **********************

  Customer Answer

  Date: 07/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:06/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good Morning, I would like to file a complaint We are having with the payment service VENMO. I was the subject of a scam on ********* A friend of mine had listed things for sale that I was interested in. I contacted him thru messenger and arranged payment of $500 thru my wife's VENMO account. With-in hours I learned that he had been hacked and it was a scam. My wife and I searched for ways to stop our payment trough VENMO and were unable to find a place to stop it, so we called our bank and had them stop the payment.Now we are receiving the attached letter from Venmo demanding payment because they took it upon themselves to pay the $500 ( FOR US ) and wants to hold us responsible for the $500. They did not attempt to ask us WHY we had the payment stopped or what the situation was. We contacted VEMO about this and asked why they made a payment on our behalf when we clearly stopped payment. Their response was that it is their policy to make the payment. We did not approve this payment that they made and VENMO should not be holding us responsible for it.I know other friends that were scammed in the same situation and are receiving the same letters.I want to make sure we are cleared of this and it does not show up up on our credit report.Venmo, PayPal, and all other online payment sites should have a STOP PAYMENT button that is easy to find and use.It appears that they will do everything to protect the seller, but nothing to protect buyer. We have not payed the requested $500 and I do not intend to.Thank you for any help you can give us with this situation.

  Business Response

  Date: 07/03/2024

  Dear ***********************, 

  Our review determined that this complaint was not submitted on your behalf but on behalf of another Venmo account holder. 
  
  Due to Venmo's strict Privacy Statement, we are only able to address account information with the account owner. As a result, we cannot divulge account details to you regarding an account that is not in your name. We apologize for any inconvenience caused in respect of this matter. We have provided a full response with all details directly to the account holder.
  
  Please feel free to contact PayPal's ****** of ****** Customer Complaints & Advocacy at **************************************** if you have any questions or concerns or if we can be of further assistance.
  
  Very sincerely yours,
  PayPal ****** Customer Complaints & Advocacy
  

• Initial Complaint

  Date:06/26/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  - On June 13, 2024, my Venmo account @landonsmiith, under email address ************************ and phone number ************ was suspended for unknown reasons - That day, I was asked to submit personal identification, and would receive a status update within 7 business days.- Tuesday, June 25 marked 7 business days, and no response. I also contacted live Venmo support twice on various days with request numbers #******** and #********. Both agents could not speak on the issue nor provide me a solution. The most recent agent said he was referring me to 'Compliance', which would respond in 48 hours. The first agent did not provide this option.- I have also submitted two support tickets to Venmo, both were marked as solved with no response coming back to me, despite the message that an agent would get back in 24 hours.- I would like a good-faith examination into my account, and a decision made by Venmo either to reinstate or close my account, promptly. I am not comfortable with the fact I entered by bank information into the app, and now I am not permitted it utilize my bank info to submit and receive payments.

  Business Response

  Date: 07/05/2024

  Dear ***********************, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo

  Customer Answer

  Date: 07/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Venmo laid out the reasons for their original suspension, restored access, and apologized for their delay in contacting me. 

  Sincerely,
  
  ***********************

• Initial Complaint

  Date:06/25/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today is June 25 2024 and I am writting to report Venmo Banking and It's app.I think it is a shame that it took over 2 months for a transaction from someone to me to go through; yesterday it finally went through and there app asked me to verify myself I sent my ID and did face recall and it said I was verified; it also sent me a email of said verification. Moments later the account read "Supended" sent me through and third verification. I called today two times and was told that customer service was not trained to handle the account and they would send it to a higher department to which I would be so called forced to wait 5-7 days. That is crazy! I am not waiting that long for a corporate company with billions of dollars to fix their **** system for me to **** simply transfer my **** money. The fact that I had already updated the account months ago and it was fine; speaks to the thesis that this American system is stuck on Hill and Lifecult and is set on breaking my Asian Indian Hebrew consituitional and human rights. This is a pattren that goes back decades and it needs to STOP. Stop making excuses and treating all my situations as if they are never important enough to fix. Its been 14 years since the upheavel and you can send billions to other countries but can't fix a bank account. Then you leave me around these brainwash yellow minions that make excuses for everything and they are content with the disfuction. I am not. Were is the humanity? Help Out! Its your turn Venmo. It's your busniess or stop false advertising. Everyone is always more concern with what I am doing or what I am going to do next; then fixing their own s*** I AM f****** 2 years from 40 years old. It is ******* business what I do or where I decide to go or not go with my life or my money and to manipulate the situation and/or system or use the system against me is illegal. Noted; and will be going on the *************** list of people/ companies who owe me thousands/ millions.

  Business Response

  Date: 07/07/2024

  Dear **************************, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo
  

  Customer Answer

  Date: 07/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **************************

• Initial Complaint

  Date:06/25/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened a Venmo account and provided all required information for verification. Upon doing so, they took $1000 from me and holding it until December 2024

  Business Response

  Date: 07/03/2024

  Dear *****************************, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo
  

• Initial Complaint

  Date:06/25/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 9th, 2024, my PayPal and Venmo were hacked. Someone got $1,000 dollars from my PayPal account and then $1,500 from my Venmo account. I disputed the charges with my back which is ***************** They disputed it with PayPal and Venmo. My dispute for PayPal was approved and I got my $1,000 back from them. Venmo denied it and told me that since I have used my account on a regular basis, that is why it was denied. All my stuff was hacked and they have been giving me the run around for months. Even if you look at my transaction history, I have never spent that kind of money. Thank you, and I hope to reopen the dispute and get this solved quickly.

  Business Response

  Date: 07/01/2024

  Dear *****************************, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo

• Initial Complaint

  Date:06/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by ********************* to do a photo session. He was to pay me $400. He sent a check but informed me that his assistant accidentally sent mine and his party planners payment and asked if I could send $1550 to his party planner via Venmo. After I recieved the $1950 check, I deposited in bank and waited until it cleared then sent $1550 to *************************** (his party planners assistant) via Venmo. After I sent her the money, ***** check of $1950 was taken back by bank do to insufficient funds and caused my bank account to be in over draft as I didnt have the money. I contacted **** with no response. I contacted ****** who stated she sent the $1550 to a guy named ***** for him to get back to ** from *****. I contacted Venmo and they stated they cannot do anything bc I sent the money even though it was fraud. I asked them to connect with ****** and get my money back, I got the same response back. Im complaining about Venmo to let people know that they let people get away with fraud and do not care to help get their money back. Venmo should have a fail safe for situations like this

  Business Response

  Date: 07/02/2024

  Dear ***************************, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo