Business Profile

Payment Processing Services

Venmo

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Complaints

This profile includes complaints for Venmo's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

4,653 total complaints in the last 3 years.
1,453 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/18/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
March 6 2025 Venmo is attempting to defraud me of ******* dollars. They claim I owe them this $ when it was a scam to begin with. I caught on to them, when they were asking me to send money fraudulently. now they claim I owe them this $, they got into my account but did not take $ from me but had me pretend to transfer this $ which I did not. I know this sounds ridiculous, and I agree. I do not wish a judgement to be placed against me. They suspended my account. But kept $60 that was paid to me by a friend who didn't know my situation. All I wish for is to clear my name, get my $60 back and never do business with Venmo again When this happened. I informed them, and they did nothing I contacted them by phone, several times, but they would not look into this. You may call me so that I can explain this more fully. Thank you in advance ***** Love ****** **********
Business Response
Date: 05/12/2025
Dear ***** Love-******,

We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

Sincerely,

Venmo
Business Response
Date: 05/12/2025
Dear ***** Love-******,

We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

Sincerely,

Venmo
Initial Complaint
Date:04/10/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
4/10/2025 I tried to log into my Venmo account and received the message to reset my password. I attempted to change my password multiple times and Venmo would not set my new password. An individual (***** ******) deposited money to/for me using Venmo and I cannot access it on my end. I need to transfer that amount to my Prime South checking account. I called a phone number I got off of the Venmo website for customer service, to speak with a real live person about help in resetting the password and get into my Venmo account. Online the customer service number provided is *************. However, when I phoned that number it did not have a real person answering the phone call. Instead, there was "Congratulations! You have won a prize!" *********** has provided a false phone number for customer service. I did utilize the virtual assistant online but that led to no where, except how can they improve their service? My answer is to both provide and answer a customer service questions. To summarize, I am locked out of my Venmo account and cannot receive the monies I'm owed. My Venmo Account is listed as: *******@*******-****-13. Thank you.
Business Response
Date: 05/01/2025
Dear ******* ****,

We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

Sincerely,

Venmo
Initial Complaint
Date:04/09/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Venmo has wrongly frozen my account under the guise of breaking the "User Agreement". When I asked for clarification on what part of the User Agreement that I have broken, I do not get a clear transparent message on what part of the Agreement that I have broken and frozen the account. They agreed to allow the remaining funds on my account to be brought back but due to a software error on their end, I cannot bring my 724 dollars back into my account. I have sent them numerous emails about the situation and I have begged them to be transparent and to hash things out with them but they legitimately refuse to communicate to work it out and say that I am considered unsafe and they are working to "protect Venmo and other users" but they refuse to hear my side of the story... I am also a user in the platform and I do not get to voice my side to clear any misunderstandings. I lose access to a platform that I had no issues with since 2017 to transfer money to friends and family easily. I lose out on the 724 dollars on my account and access to people in my social network that uses Venmo over a first time violation that I do not even have the answers for. I don't even know what I got banned for and it's a first time offense. I know I haven't done anything wrong and I can clear up the air about it but I don't understand why Venmo refuses to hear my calling. My Venmo account is @kennizer and my email is ******************* I really want some clarification on the situation and Venmo isn't giving any leeway to bring light to this situation so I am contacting the BBB and the *** to at least clear it up.
Business Response
Date: 04/29/2025
Dear ***** ******,

We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

Sincerely,

Venmo
Initial Complaint
Date:04/07/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My phone number (not my phone, just the number stolen) and email were stolen (allowing them access to 2FA) and used fraudulently to access both mine and my husbands Venmo and PayPal accounts. Fraudulent transactions were made out of both accounts. Additionally, numerous debit and credit cards were opened in our names. We both have called both Venmo and PayPal over 15 times between the 2 of us and yet neither one of these incompetent companies can manage to successfully stop and shutdown fraudulent activity. I am astounded that in todays day of hacking that companies of this magnitude and who are at the center of many of these attacks, dont have a streamlined system in place to shutdown an account when a customer reports fraud! Instead you reach someone internationally who barely speaks your language, hope they are a real Venmo or paypal employee and not just another hacker and instead treat you like your the problem and in the end nothing happens cause you find out transactions are still unfolding. These entities are the biggest jokes I have ever dealt with! Police request documentation, nothing happens. If they cannot do business appropriately, they should not be allowed to exist. Another example of big corporate gone bad. Furthermore, as attached in photos, they are so incompetent, they sent me an email advising me my account was unfrozen, apologized for any inconvenience and indicated that had transactions made in error, provided instructions on how to handle.are you for real!!! Clearly, MULTIPLE CALLS REPORTING FRAUD WERE OVERLOOKED, MISSED OR JUST FLAT IGNORED, which just proved my point of how incompetent and worthless these companies truly are! If anyone has any insight, suggestions or recommendations on how to possibly reach a human that speaks my language, competent and has some knowledge on how to truly handle fraud and security breeches! I would be grateful and astonished if this actually happened because I have NO faith in either of these companies.
Business Response
Date: 04/29/2025
Dear ***** ***,

We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

Sincerely,

Venmo
Initial Complaint
Date:04/04/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My girlfriend sent me $75 yesterday at 5pm I still haven't received it I just want my money today, cornedra ******* been sending me money it's been a problem so why red flag it t.hey got her information call her i need that money within a hour or my bill will double $150 abnd I expect yall to pay it because I can't.
Business Response
Date: 04/30/2025
Dear ***** *****,

We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

Sincerely,

Venmo
Initial Complaint
Date:03/31/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased various product from a company called In God I Flex (********************) using my Venmo debit card on January 27, 2025 for $110.24. I tried to reach In God I Flex on Instagram to find out why they never shipped my product. They gave me a fake tracking number and I never received anything so I filed a dispute for fraud against them with Venmo. I contact Venmo **** NUMEROUS times (at least ***** times) and I was told I would have to wait 50 days to the merchant to respond to my claim before I would receive my funds back. I was promised my funds would be provided back to me on March 28th. I called Venmo on March 28th and was promised it would be in my account the morning on March 29th. I still haven't received my funds and now Venmo is telling me a new story that I have to wait an additional 50 days for pre-arbitration with the merchant but that still doesn't guarantee that I will get my funds back because it's up to Venmo's dispute resolution team to make a final decision. When I contacted Venmo to ask to speak to higher authorities, they told me that I can speak to a Supervisor but that person is not responsible for the team that handles the account disputes so there's nothing anyone can do about it. At this point I'm filing a dispute with Venmo for horrible customer service. Don't make promises to customers that you know aren't factual. I'm also filing this complaint again In God I Flex because they're a fraudulent company that never shipped my product and never provided a refunded and refuses to respond to me or Venmo regarding the charge. All I want is my money refunded so I can not have to deal with either one of those companies.
Business Response
Date: 04/24/2025
Dear ***** *****,

We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

Sincerely,

Venmo
Initial Complaint
Date:03/31/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Opened account to move money from prepaid card to bank account. Cannot do it via Venmo account so I cancelled the transaction and closed the account. My money was returned to my card on March 21st, the date the account was closed. On March 26th, Venmo manually took $333.18 from my card and returned only $33.18. This means late payments and fees for several obligations of mine as they were not authorized to take money off my card beyond the date the account was closed. I want my money ASAP.
Business Response
Date: 04/22/2025
Dear ******* **********,
We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

We're here to help,so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

Sincerely,

Venmo
Customer Answer
Date: 04/22/2025

Complaint: 23139002

I am rejecting this response because:
Venmo refuses to look at the transaction history regarding credits they issued that were not received on 3/31 as shown in the snapshot of my account I sent them reflecting them giving and taking the $333.18 in question. They are not reading the card statements showing them taking the same amount on 3/21, giving it back, taking it again on 3/26 and only returning $33.18 which is short $300.
I want my $300 back yesterday. They refuse to give it back. I have filed a dispute for fraud with the governing bank and have every intention of seeking further legal action if I do not get my money back asap.
Sincerely,

******* **********
Business Response
Date: 04/24/2025
Dear ******* **********,
Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.

We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the Venmo website, and we will be happy to speak with you about your issues.

Sincerely,

Venmo
Customer Answer
Date: 04/25/2025

Complaint: 23139002

I am rejecting this response because:
I have sent them the information requested multiple times to multiple people. I still don"t have the $300 I am missing. I consider this willfull and malicious. That is theft, and you fraudulently took the funds from a closed account. When my bank reaches their conclusion I will proceed accordingly with full prosecution.

Sincerely,

******* **********
Business Response
Date: 04/28/2025
Dear ******* **********,
Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.

We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the Venmo website, and we will be happy to speak with you about your issues.

Sincerely,

Venmo
Customer Answer
Date: 04/28/2025

Complaint: 23139002

I am rejecting this response because:

VENMO HAS STOLEN $300 FROM ME. I WILL SEE TO PROSECUTION FOR CONSUMER FRAUD.

Sincerely,

******* **********
Initial Complaint
Date:03/28/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Complaint Against Venmo Misinformation, Predatory Collection Tactics, and Unresolved Dispute I am filing this complaint to report deceptive and predatory practices by Venmo that have directly harmed me financially and ************** August 2024, my Venmo account was closed. In September 2024, I contacted a Venmo customer service representative to confirm the account status. I was told that the account was still open and that once I made a payment, my account would become active and current again, and my available credit would be updated. I explained I was experiencing financial hardship, and this information influenced my decision to pay.That statement turned out to be completely false.After making the payment, my account remained closed. I contacted Venmo again and spoke to a different representative, who informed me that the account had been closed in ********* that I was lied to by the prior representative. I was told to file a formal complaint, which I did. I was assured I would receive a response within 30 days.I never received any response. In the meantime, I continued to be charged late fees and interestdespite the fact that I only made the payment because I was misled. Venmo has not taken responsibility, has not issued a refund, and has not repaired the damage done to my credit report.This is not just poor serviceit is manipulative and predatory behavior. A customer in financial distress should not be targeted with misinformation to force a payment on a closed account.I am requesting the following resolution:A full refund of the payment made under false pretenses.Immediate removal of all late fees and interest accumulated following the misrepresentation.Reversal of any negative credit reporting related to this account from August 2024 onward.A formal written apology and resolution notice from Venmo.
Business Response
Date: 04/23/2025
Dear ****** ******,

My name is ***** ******, and I am writing on behalf of PayPal, Inc. in response to your complaint regarding PayPal's Venmo product.

I understand your complaint is regarding the Venmo Credit Card, which is offered by **************. ************** is the appropriate entity to address your complaint. For your convenience, I have provided contact information for ************** below as well as forwarded your correspondence to our bank partner Synchrony for further review and follow up.

Synchrony Bank customer service can be contacted by phone at ************** or by mail at:

Venmo Credit Card
P.O. Box 71718
**************** 19176-1718

Although I am unable to address your specific concerns in this contact, I offer our sincere apologies for the difficulty that you may have experienced. Please feel free to contact PayPal's Office of Global Customer Complaints & Advocacy at **************************************** if you have any questions or concerns or if we can be of further assistance.

Very sincerely yours,

***** ******
Global Customer Complaints & Advocacy
**********************
Initial Complaint
Date:03/27/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hey so i have been having problems with Venmo taking money from me but the final straw is me being able to make purchases all day i still have $30 in my account one time they deleted my Account randomly i had to go thru y'all to get it reopened now my card isnt working it keeps declining purchases for no reason. I want my money from this app
Business Response
Date: 04/24/2025
Dear ****** *****,

We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

Sincerely,

Venmo

Customer Answer
Date: 04/25/2025

Complaint: 23122335

I am rejecting this response because:

Sincerely,

****** *****
Customer Answer
Date: 04/28/2025
Hey so they disabled my card march 27 over some dispute they gave me one day i was able to transfer everything to my husband next day i had $56 stuck on there and couldnt withdraw she said its her security system but yet my moneys still stuck in the account .. its aggravating they closed my account behind my back the same thing they did July 4 2024 in which yall opened it right back up when they did it , their security system is blocking any transactions thats not right
Business Response
Date: 05/01/2025
Dear ****** *****,

Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.

We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the Venmo website, and we will be happy to speak with you about your issues.

Sincerely,

Venmo
Initial Complaint
Date:03/27/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing a complaint against Venmo regarding a fraudulent chargeback, mishandling of my dispute, and failure to notify me of important account actions, resulting in a loss of $5,200.Key Issues:1.Fraudulent Chargeback: On October 8, 2023, Venmo withdrew $5,200 due to a chargeback on a **************** transaction. The payment was incorrectly processed as a business transaction, which led to the chargeback being mishandled.2.Failure to Notify: I was not notified of my account being flagged or the funds being withdrawn. Only an email requesting a callback was sent, which I saw after the funds were taken.3.Misleading Information from Venmo: Multiple representatives assured me that my documentation was sufficient and that I would be refunded. Despite this, my case was later denied without explanation, and the documentation was never reviewed.Requested Resolution:1.Refund of $5,200: I request a refund for the fraudulent chargeback, as my documentation proved the transaction was ******************* of Chargeback Process: I request that Venmos chargeback policies be reviewed for fairness and consistency.3.Accountability for Misinformation: I request accountability for the misleading information provided by Venmo representatives.I trust that the BBB will help resolve this matter fairly.
Business Response
Date: 04/18/2025
Dear ****** *********,
We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

We're here to help,so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

Sincerely,

Venmo
Customer Answer
Date: 04/18/2025

Complaint: 23121842

To Whom It May Concern,

Thank you for forwarding Venmos response. Unfortunately, the message I received appears to be automated and does not address any of the specific and well-documented concerns raised in my original complaint.

I am now requesting a formal human review of this case by Venmos **************** or PayPal Corporate Escalation Team.

Summary of Issues:

On October 17, 2024, a Venmo supervisor (******) provided a secure upload link and requested documentation proving the legitimacy of a $5,200 rent payment I received on August 29, 2024.
I submitted seven pieces of documentation through the official Venmo portal.
On October 24, another supervisor (Alin) confirmed via phone that the documents had been received, reviewed, and validly supported the transaction. He stated the case had been mishandled and would be escalated for refund.
Despite this, I later received a written response claiming no documentation was ever requested or revieweda clear contradiction and failure of internal process.
The $5,200 was siphoned from my account immediatelybefore I was even made aware there was a dispute or claim.

Clarifying Payment 2 (October 8, $3,000):

The $3,000 payment sent on October 8, 2024, was made in good faith but never reached me, as Venmo removed it from my account the same day it was sent. The sender then contacted her bank and the payment was reversed.

I am not challenging this senders actions in any way.

However, the reversal was processed the same day, without any contact from me or request for supporting documentationclear evidence that no proper investigation was conducted, similar to the mishandling of the first payment ($5,200 on August 29).

My Position:
This situation reflects a broader failure of duty, transparency, and procedural integrity. I have:

Recorded phone calls with Venmo employees confirming I followed the correct dispute process
Screenshots and help ticket logs showing timely documentation submissions
Evidence of contradictory communication and failure to escalate as promised
Additionally, this may constitute a violation under the *************** Transfer Act (EFTA), particularly as it relates to misrepresentation, denial of recourse, and lack of proper review of unauthorized transaction claims.

My Request:
That the BBB request a human-led review by Venmos or PayPals ****************.
That I be contacted directly by a representative with decision-making authority to review the documentation and call recordings I am prepared to provide.
That this matter be resolved fairly and professionally before it requires further escalation through regulatory channels.

I have already attempted resolution through Venmo and have been met only with automated responses, despite following every step in good faith. Im still willing to resolve this cooperatively, but I need a human to engage with the evidence and correct this clear mishandling.

Sincerely,
****** *********
Venmo Username: @******-Sip
Phone: ************
Email: **********************************

Business Response
Date: 04/22/2025
Dear ****** *********,
Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.

We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the Venmo website, and we will be happy to speak with you about your issues.

Sincerely,

Venmo
Customer Answer
Date: 04/22/2025

Complaint: 23121842
To Whom It May Concern,

I am submitting this response to formally request intervention by a human representative at both BBB and PayPal/Venmo, as it is now clear that my case has been processed using a series of automated or scripted responses that do not address the core concerns of my complaint.

Despite providing detailed evidence, including:

A recorded call with a Venmo supervisor confirming the validity of my documentation
Confirmation that I followed Venmos dispute instructions precisely
Proof that I was explicitly told I would be refunded after documentation review

Venmo has continued to respond with template replies focused solely on Purchase Protection eligibilitywhich is not the basis of this dispute.

This is a case of internal misrepresentation, mishandled process, and breach of verbal commitments made by Venmo agents. The refusal to acknowledge thisdespite specific names, dates, and recordingsdemonstrates a complete lack of accountability.

I am now requesting:

That this case be reviewed by a supervisor or senior dispute specialist at PayPal/Venmonot routed back through their generic resolution queue.
That BBB confirm whether human review is occurring on submitted rebuttals, or if there is a path to escalate this to a case manager for further oversight.

If no such path exists, I would appreciate formal acknowledgment that this dispute will not receive human resolution and is being closed as-is, so I can move forward with additional legal and regulatory remedies.

Thank you,
****** *********
Venmo Username: @******-Sip
Phone: ************
Email: **********************************

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Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

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