Complaints

This profile includes complaints for Venmo's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Venmo

  2211 N 1st St San Jose, CA 95131-2021

• 

  Venmo Inc.

  117 Barrow St New York, NY 10014-2826

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 31, I received a $500 payment into my Venmo account. I left the funds in my Venmo balance overnight. The following day, while at work on my lunch break, I attempted to transfer the funds but discovered that the balance was missing. At the same time, I noticed that both a credit card and a debit card had been opened and linked to my Venmo account without my authorization.I immediately contacted Venmo Support to report the fraudulent activity, request that the pending transactions be stopped, and ask that my account be frozen along with the fraudulent cards being cancelled. Despite this, I was informed that Venmo could not cancel the transfer and that I would need to wait for the dispute resolution process. Within approximately 12 hours, the dispute was declined without explanation or supporting evidence.According to Venmos own privacy policy, the company has access to geolocation data. It should have been evident that I was located in ****, ********** at the time of the incident, while the fraudulent activity was conducted from *********. This geolocation discrepancy strongly supports my claim of unauthorized access and fraudulent use of my account and should be reason for approval. I have attached my own data confirming I was asleep at the time of activity as I use a smart ring daily and apple health uses the data as well.

  Business Response

  Date: 10/02/2025

  Dear ******* ******, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo
  
  

  Customer Answer

  Date: 10/06/2025

   
  Complaint: 23842445
  
  I am rejecting this response because: your actions didn't align with what is provided in your privacy policy. I had to FIGHT and provide more than necessary information to prove it was not me authorizing the purchases. 

  I provided my own geo-data location from my Ultra human ring proving I was asleep, and a time card from the hosiptal I work at. (Dispite the privacy policy claiming you already use it for consumer protection) My dispute was rejected multiple times, and I was told the transactions were consistent. 

  I received a full refund after fighting tooth and nail, having multiple disputes declined - however It's not just about me. The manor in which you run this business DOES NOT protect consumers at all. 

  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:09/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought $90 in crypto, specifically Paypal USD (*****), because when I tried to buy Bitcoin (***) I was given a message that my account balance wouldn't cover the purchase. I was trying to buy a lesser amount of *** that what was currently in my venmo account, and got confused immediately. I bought $90 in ***** without the message appearing so I assumed the ***** was a crypto balance account since the ratio of US dollars (USD) to ***** was 1:1. So I went back to the *** tab to buy $90 in *** when I again got the message my balance wouldn't cover the transaction. So I went back to the ***** tab and sold the $90 in ***** that I had only moments before purchased thinking it would immediately return that money to my venmo balance and would try to buy the *** afterward. When I looked at my balance it showed a $0 amount. When I contacted support I was told they were holding my funds for 5 days and could do nothing to speed it up or change it. I was advised to call customer service at the 800 number and speak to a representative. When I called I was put on hold and chose to receive a call back when my queue position was called and when I received the call I was transferred to a number with a busy signal that then hung up. I called back and after being on hold was greeted by man asking my name. I told him my name and why I was calling and he repeated what I was told in the chat. I asked for a manager and waited on hold for quite a while. When he got on the phone he said you already know what I'm going to say and there's nothing you can do. So I asked for his manager and he said he wasn't going to transfer me, and when I asked for his name he simply hung up the phone. I returned to the venmo app to take screenshot of everything and I couldn't so I tried to add a dollar so I could repeat the process and now they wont load any money in my account. I feel they have operated in a deceptive way and by confusion, have taken money from me, and my request was rudely denied.

  Business Response

  Date: 10/02/2025

  Dear ******* ****,
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo

  Customer Answer

  Date: 10/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:09/05/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I transferred money from my Venmo account to what I believed was my linked *********** account. The transfer shows as successful in Venmo, but the funds never appeared in my active *********** account. *********************** records only show that the transfer went to a *********** account ending in 6060, which I do not recognize or have access to. I have logged into my Venmo account and it provides no further details beyond the bank name and last four digits.I have contacted Venmo support multiple times, but they continue to deny responsibility without providing me with the necessary information (such as the *** trace number) to locate my funds. *********** has stated they need that information in order to trace the transfer.I am seeking assistance to recover my missing funds and a proper resolution, as the responses Ive received from Venmo so far have been unhelpful and dismissive.

  Business Response

  Date: 10/06/2025

  Dear *** *****, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo
  
  

  Customer Answer

  Date: 10/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  I called *********** and I found out where my funds went. 
  
  Sincerely,
  
  *** *****

• Initial Complaint

  Date:09/02/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the first portion of this complaint, I am going to provide context, but I think this complaint is worth being noted by the BBB. After the context, I will get into my specific complaint that I am seeking resolution for. On August 1st, I had a scheduled payment of $750 set to be sent to my landlord. The payment was not sent by 10 PM ET that day and I contacted support. Eventually, the payment was sent. I decided to keep my scheduled payment as this was the first time Id had an issue. On September 1st, my payment had not sent by 6 PM ET, so I contacted support again. I was assured by support that (at my request) they had cancelled both the September 1st rent payment and future scheduled payments. Accepting this, I sent my landlord a rent payment. On the 2nd, Venmo sent an additional $750 to my landlord hours before their support opens for me to call to cancel the payment. I was forced to borrow money to prevent an overdraft on my bank account. Due to this ordeal, I decided to close my Venmo account. Before I close my account, I would like my full transaction history. I have contacted customer support 5 times and am still missing large chunks of the transaction history. I have been told different answers by different customer support people as to how much they are able to send at a time - leading to confusion and concern of missing records. I am seeking my full transaction history, so that I am able to close my account with peace of mind.

  Business Response

  Date: 09/30/2025

  Dear ***** *********, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo
  

• Initial Complaint

  Date:09/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Venmo is holding my funds for up to 180 days due to an accidental duplicate account. I am the sole owner of both accounts and have already provided full identity verification for each, as requested. There are no disputes, chargebacks, or unauthorized transactions linked to these accounts.Despite this, ********************** sent me a generic response citing their 180-day hold policy and closed my case without escalation. I have asked them to either merge my accounts or close one so I can continue with a single verified account. Holding my verified funds for 180 days is unreasonable and causes financial hardship.

  Business Response

  Date: 09/26/2025

  Dear ***** ********, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo

• Initial Complaint

  Date:09/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On aug 21, 2025 I noticed a fraudulent transaction on my Venmo account for $120. I immediately called my bank and made a stop payment since I didnt know if someone had all of my banking info and wanted to get to the source. Venmo then froze my account! I emailed multiple times with their account team and they kept saying it was consistent with my other transactions. ??? Theres nobody to speak to and this makes no sense!! Im asking back for what ***** was very easily able to do for my stop payment. Very disappointed with the level of support from Venmo on a fraudulent charge!!!

  Business Response

  Date: 09/29/2025

  Dear ****** *********, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo
  
  

• Initial Complaint

  Date:09/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I request my venmo account be deleted.

  Business Response

  Date: 09/29/2025

  Dear ***** Growuond,
  
  My name is ***, and I am writing on behalf of PayPal, Inc. in response to your complaint. 
  
  My review determined that this complaint was not submitted on your behalf but on behalf of another PayPal account holder. 
  
  Due to PayPal's strict Privacy Statement, I am only able to address account information with the account owner. As a result, I cannot divulge account details to you regarding an account that is not in your name. I apologize for any inconvenience caused in respect of this matter. I have provided a full response with all details directly to the account holder.
  
  Please feel free to contact PayPal's Office of Global Customer Complaints & Advocacy at **************************************** if you have any questions or concerns or if I can be of further assistance.
  
  Very sincerely yours,
   
  ***
  Global Customer Complaints & Advocacy
  **********************
  
   

• Initial Complaint

  Date:09/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our Venmo account has been frozen, and despite multiple detailed explanations and supporting information, Venmo has failed to take meaningful steps to resolve the issue. We have demonstrated clearly that we do not owe the debt they claim, yet Venmo continues to insist that we owe nearly $2,500 for repayment because they allegedly covered insufficient funds for a payment we made. In reality, no such repayment obligation exists. The situation arose from a fraudulent scheme involving the movement of funds. Specifically, my mother transferred money to our account, which was promptly returned to her. However, during that process, her original bank account was shut down, leaving no destination for the returned funds. As a result, the funds were caught in limbo. Venmo claims to be investigating, but they cannot provide any information on who is involved in the investigation, and it is clear they have not contacted the relevant parties. Attempts to escalate the issue have been met with refusal. Venmos representatives will not transfer me to another department, nor will they provide direct access to the risk team, stating they are only reachable by email. Even when I requested to speak to a manager, the representative denied the request. This lack of transparency and accountability leaves consumers trapped in endless automated chats without any meaningful resolution. Venmos practices in this matter feel deeply unfair and harmful to consumers. By blocking access to higher-level support and failing to properly investigate disputed debts, Venmo is effectively holding my accountand my fundshostage without justification.Multiple attempts have been made to escalate communication and all have been denied. The email we received in response to our complaint was clearly automated and not based on review of the information we provided.

  Business Response

  Date: 09/29/2025

  Dear ******* **********,
  
  My name is ******, and I am writing on behalf of PayPal, Inc. in response to your complaint regarding PayPal's Venmo product. 
  
  My review determined that this complaint was not submitted on your behalf but on behalf of another Venmo account holder. 
   
  Due to Venmo's strict Privacy Statement, we are only able to address account information with the account owner. As a result, we cannot divulge account details to you regarding an account that is not in your name. I apologize for any inconvenience caused in respect of this matter. I have provided a full response with all details directly to the account holder.
  
  Although I am unable to address your specific concerns in this contact, I offer our sincere apologies for the difficulty that you may have experienced. Please feel free to contact PayPal's Office of Global Customer Complaints & Advocacy at **************************************** if you have any questions or concerns or if we can be of further assistance.
  
  Very sincerely yours,
  
  ******
  Global Customer Complaints & Advocacy
  **********************
  
   

• Initial Complaint

  Date:09/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Venmo account suspended due to a data breach at PayPal. I am unable to retrieve my funds. Support will not call back and cuts of while holding.

  Business Response

  Date: 09/29/2025

  Dear ***** *******, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo
  
  

• Initial Complaint

  Date:09/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been using PayPal and venmo for over 10 years it's the first issue I've had. I made a transaction for a business. I clicked the toggle and it went through.This time I'm doing another business transaction I click the toggle and it did not go through as a business transaction. I need this fixed and I do not want the other party inconvenienced for this. I called customer support and escalated and she hung up on me. Please reverse the transaction so I can re-do it or ADD the business transaction note to it

  Business Response

  Date: 09/29/2025

  Dear ******* *****,
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo