Reviews

This profile includes reviews for NETGEAR's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  NETGEAR

  350 E Plumeria Dr San Jose, CA 95134-1911

• 

  NETGEAR

  PO Box 540009 El Paso, TX 88554

Review Details

• Review fromRuth S

  Date: 09/12/2022

  1 star
  Net gear ******** service is a scam
  From net gear chat I got a call from
  304 area code
  Said had to sign on my computer to fix outdated software on device
  Claimed Couldn't do it due to network congestion
  Wanted to sell me a $1500 net gear fire wall
  I hung up
  Restarted machine
  Remove software agent used to sign in
  No more network congestion

  NETGEAR

  Date: 09/13/2022

  Dear Ms. Schmidt,
  
  My name is John. I am a ******** Care Advocate of NETGEAR, Inc. I would first like to thank you for your feedback. We sincerely apologize for any inconvenience this has caused you. I will make every effort to ensure that your case with us is handled efficiently.
  
  Please be advised that we do not have a $1500 firewall.
  
  The NETGEAR protections we have is Armor Contract:
  
  NETGEAR Armor is an advanced Internet security solution that keeps your family and your devices safe from online threats with an automatic shield of protection for your entire network. NETGEAR Armor is essential protection to stop hackers, password ******** ransomware, and brute force attacks.
  
  https://kb.netgear.com/XXXXXXXXX/What-features-does-NETGEAR-Armor-offer
  
  Please be informed that our technical support phone number X-XXX-XXX-XXXX
  
  Regards,
  
  John Philip S.
  ******** Care Advocate
  NETGEAR Support

• Review fromLorri K.

  Date: 09/05/2022

  1 star
  I purchased a Netgear modem in April 2022 and everything was working fine until I accidently knocked the plug out of the wall for a brief moment and everything went to ****. My phone's wifi quit working, my Roku wouldn't set up. I spoke with Xfinity, Roku, and then called Netgear who said she could reset my modem if I paid $50 for 3 months worth of tech service.. I paid a lot of money for this modem but I'd rather trash it and buy a different brand that won't charge me money to simply reboot it .. Horrendous ******** service. DO NOT BUY NETGEAR/NIGHTHAWK

  NETGEAR

  Date: 09/07/2022

  Dear Ms. Kurth,
  
  My name is John. I am a ******** Care Advocate of NETGEAR, Inc. I would first like to thank you for your feedback. We sincerely apologize for any inconvenience this has caused you. I will make every effort to ensure that your case with us is handled efficiently.
  
  Please be informed that NETGEAR Inc. is able to replace products found to be defective with the same model or a suitable upgrade if the current model is unavailable, according to the One Year Hardware warranty.
  
  NETGEAR.com purchases of new products, services and, memberships can be returned within 30 days.
  
  Please visit my.netgear.com account, under the support tab then click on cases for any further inquiries.
  
  Regards,
  **************.
  ******** Care Advocate
  NETGEAR Support

• Review fromJudy B

  Date: 09/04/2022

  1 star
  The thing I had the biggest problem with was hold time, being transferred multiple times, and them not knowing what to do. Multiple times they would say they were having issues on there end, say they'd have to call me back, and never did. I did learn from one of the agents that it was because they didn't know what they were doing.

  NETGEAR

  Date: 09/06/2022

  Dear Ms. *******
  
  I hope you are well.
  
  My name is John. I am a Customer Care Advocate of NETGEAR, Inc. I would first like to thank you for your feedback. We sincerely apologize for any inconvenience this has caused you. I will make every effort to ensure that your case with us is handled efficiently.
  
  I created a support case number in your account so that we can assist you directly. Please let us know what kind of issues you're having with your NETGEAR device.
  
  I look forward to your response. Here is your case number 46436572.
  
  Please visit my.netgear.com account, under the support tab then click on cases for any further inquiries.
  
  Regards,
  
  John *********
  Customer Care Advocate
  NETGEAR Support