Business ProfileforFirst Tech Federal Credit Union

I got reached out about a loan in January to refinance some of my credit cards and a high interest loan in February. I spoke with ****** who helped me start an application on February 1st. I explained to him that the system auto rejected me and he explained that it was a glitch and said he would look into this and have this run manually so I could include my recent offer letter from a new job. I checked back in multiple times and he never got back to me I eventually got a rejection letter in the mail. I called again on 2/14 and spoke with ******. He was kind enough to again help me with this process and ask that by application be run manually. I never heard back from the company about any updates - no rejection, no acceptance, no counter offer. I checked back in with ****** on 3/14 and was told I was rejected and should have gotten a letter. I never received any letter acknowledging anything. This drop off in service from my first rep and then hearing back absolutely nothing the second time around is absolutely unprofessional and disrespectful. Do better! I give props to ****** for handling my issue. I'm again asking that my ask for $2500 to help refinance a high interest loan be reconsidered. I did state multiple times that the company is welcome to pay thia directly.