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Business Profile

Credit Union

First Tech Federal Credit Union

Complaints

This profile includes complaints for First Tech Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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First Tech Federal Credit Union has 41 locations, listed below.

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    Customer Complaints Summary

    • 30 total complaints in the last 3 years.
    • 30 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/16/2025

      Type:Billing Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My first tech account was compromised for $1525 via unauthorized ACH DEBITS to BetRivers. a company *** never opened or done business with before & my account is rarely new so im just lost how this is even possible? I deposited well over 4500 into my account and today there was a withdrawal for 1500 which prompted me to call **** and file a dispute. I have also filed IC3 reports and ***************** reports which i will attach to this complaint as well. I just hope i can get my money returned to me. I also wasnt given a new Account number, not sure if thats normal or not for this type of fraud.

      Business Response

      Date: 07/17/2025

      Hello ******, we appreciate you taking the time to share your complaint. Well investigate this and follow up with you about your specific experience. Thank you!
      Arti
      Member Experience

      Customer Answer

      Date: 07/17/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** Morning
    • Initial Complaint

      Date:07/09/2025

      Type:Order Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with Happy Money, I do not have a contract with First Tech Federal Credit Union. They did not provide me with the original contract as requested.

      Business Response

      Date: 07/09/2025

      Hello Khadyne, we appreciate you taking the time to share your 
      complaint. Well investigate this and follow up with you about your 
      specific experience. Thank you!
      Arti
      Member Experience
    • Initial Complaint

      Date:07/07/2025

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I find this account to be incorporated with inaccurate information, I strongly believe this to be misleading and misrepresentation of my credit history.

      Business Response

      Date: 07/17/2025

      Hello *******, we appreciate you taking the time to share your complaint. Well investigate this and follow up with you about your 
      specific experience. Thank you!
      Arti
      Member Experience
    • Initial Complaint

      Date:06/24/2025

      Type:Customer Service Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      First Tech credit union unilaterally restricted my account and made the funds unavailable for access or use. I requested to speak with the fraud department as instructed but they were constantly unavailable to speak with and refused to provide any resolution. If the bank wishes to close my account, I need the funds transferred to my other bank account electronically or made available to my address of choice. I am unavailable to visit in person.

      Business Response

      Date: 07/07/2025

      Dear Hyunjae,
      Thank you for your message, it seems that this complaint is a duplicate of one that First 
      Tech has received through a regulator. We will respond directly through the regulators 
      system. Please know that any complaint entered into the ****** system is transferred to the First Tech Complaint Program for tracking. 
      Thank you!

    • Initial Complaint

      Date:06/24/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This complaint attempted to draft an amount significantly higher than my payment from the statement they mailed to me. Would not credit for bank fees and would not return calls. first call 2 weeks ago said i would be notified the next day today still on hold trying to find a supervisor for the last 43 minutes

      Business Response

      Date: 06/25/2025

      On 6/23, a manager from First Tech had called and spoke to member. She had provided member with the ACH origination document (the document that setup the member’s payments) . Per ACH guidelines, members are to update us with any loan modifications while having an ACH set up. Member’s ACH payment pulled loan minimum payment amount when he owed $104.46.  Member wanted to be refunded for an external bank NSF. First Tech is not responsible for external fees. She advised him that the fee isn't assessed on our end and members do need to call in to modify ACH amount when they need the amount to be different from what the signed document is stating. Member was satisfied with the call.
    • Initial Complaint

      Date:06/23/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I applied for a personal loan online with this CU on 6/16/25. 1.15 hours later they declined my app. I called to inquire as to why. The gentleman who tried to assist called the consumer lending ***** numerous times to get clear answers. He was provided with excuses rather than clear answers. They were as follows: 1. we can't run it w/a fraud alert on it. Not true a nation wide mortgage lender did so on 5/31/25 w/0 issues. 2. you need to remove the fraud alert so we can run credit. Why would you ever ask someone to do that? Their app system ID'd me just fine by asking the pertinent questions to ID me. So that was not true either. They continued providing excuses. He said my app showed it was pending in the system. We were both perplexed @ the decline issued w/my app showing pending. On 6/17/25 they ran my credit after they denied my app. That is illegal & goes against federal **** laws which I've attached here. I tried calling that ***** but ended up getting a ** manager who gave me the # to call. She said the alert didn't have my number listed. Not true because I see it on my credit reports ran w/2 creditors. I called the ** lending ***** & requested a call back from a manager by end of day. Someone called, said nothing, I said hello 3 X w/no response. I hung up. I called back a lil later & was told they'd all gone home. I was angry. I told the lady what I called for. She was upset that I was upset & threatened to hang up on me. I told her I planned to file appropriate complaints & will sue. They had no right running credit on me if they denied me. To do it after a denial, make no effort to communicate the why's w/me then decline to return my call to resolve the issue is very unprofessional & makes the consumer lending ***** look inept. They have 30 days to remove that illegal inquiry, provide their effort in writing to me ASAP & a reason for the rapid denial. If that doesn't happen I will sue them in fed court under the **** laws. I've attached the law for them.

      Business Response

      Date: 06/23/2025

      Dear *******,
      Thank you for your message, it seems that this complaint is a duplicate of one that First 
      Tech has received through a regulator. We will respond directly through the regulators 
      system. Please know that any complaint entered into the **** system is transferred to the First Tech Complaint Program for tracking. 
      Thank you!

      Customer Answer

      Date: 06/25/2025

       
      Complaint: 23494759

      I am rejecting this response because: the **** does not always understand a credit complaint from the type of financial institution the complaint is against, and will close and forward complaints to the wrong govt. agencies. They do it all the time on CUs. I'm surprised they did not do that on the complaint against you. However, no matter which venue you decide to respond to, I mean business about suing you in federal court for violation of my FCRA rights for running credit on me AFTER declining and NOT responding to that NEW request you obviously opened without my consent or knowledge. You're sloppy and your actions have proven that beyond a reasonable doubt. Don't remove that inquiry and I will see you in court and will refuse to settle outside of court. You can choose to do this the easy or the hard way as you had NO right to run a credit inquiry on me after you declined and closed my application. So you're clearly in the wrong. Do the right thing in order to avoid escalation of this complaint to a federal court system.

      Sincerely,

      ******* ******

      Business Response

      Date: 06/30/2025

      Hello *******, I understand your concerns. This complaint is a duplicate of one that First 
      Tech has received through a regulator. We will continue to respond directly through the regulators 
      system. Please know that any complaint entered into the **** system is transferred to the First Tech Complaint Program for tracking. 
      Thank you!
    • Initial Complaint

      Date:06/23/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      First tech giving me run around and flip flopping on their replies about an issue. I haven't had any issues with them until this issue. Two rent payments made in April, one went through the 2nd got return as *** even though I did instant transfer from another debit card to cover amount. I had checked account and enough money was shown in account still and 2nd payment hadn't came out yet/wasn't showing. They returned payment and apartment charged me nsf fee and the 125 late fee on top of it which i can't afford any extra fees. I immediately contacted first tech about it. I was told it would be looked into. I asked for reimbursement for late fee from apt. I took screenshots of transactions showing enough money was in account. Lady from ****************** tech sent me a message even saying payment should of went through as enough money was in account and would open a claim for reimbursement of fees from apt. After not hearing back, I messaged again then told me they wouldn't refund the fee charged because enough money wasn't in account when someone else literally told me there was and I had checked and took screenshots. Flip flopping on their replies and what they are telling me.

      Business Response

      Date: 06/23/2025

      Hello Katie, we appreciate you taking the time to share your complaint. We’ll investigate this and follow up with you about your 
      specific experience. Thank you!
      Arti
      Member Experience
    • Initial Complaint

      Date:06/12/2025

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got recently denied credit service after i was approve from the credit union i then get a email saying I'm denied for no reason i sent in all the require docs and i have extra docs legal to prove it they didn't get me no reason or why i said can't verify but i can send in supporting documents they pull my credit and gave me a Hard inquiry that now going to affect my credit score I will also upload Verified income with my Tax return to confirm the reason they denied me they say unable to verify income.... I will upload my tax return they say unable to verify me.... i will upload my ID and utility bill ***** documents should be enough to prove it is me and i should be apart of this credit union

      Business Response

      Date: 06/23/2025

      Hello Lonell, we appreciate you taking the time to share your complaint. We’ll investigate this and follow up with you about your 
      specific experience. Thank you!
      Arti
      Member Experience
    • Initial Complaint

      Date:06/12/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Thursday, June 5, 2025 I turned on my laptop to find it locked from a hacker. I didnt click on anything since my computer was completely locked. My understanding is that someone wrote in my account notes that I clicked on a link. I DID NOT! Thinking I was being proactive, I contacted my financial institutions and asked if they would place an alert for possible transactions out of the ordinary.First Tech contacted me on Friday and asked the whole story again. Monday, I spoke with a lady that told me that I would need to go to a place such as Geek Squad to have my laptop scrubbed and provide a receipt as to what they did. My question was you have all of my funds locked down and how would I pay for it? I told her my son-in-law was trained by the ************** in Cyber Security and had already scrubbed my computer and he could provide information. She said that was not acceptable. I was out of town at this point and in the evening June 6, 2025, I tried to access my account through the app to pay my lawn guy and discovered that I was completely lock out. By the time I discovered this it was evening. I called Saturday morning and spoke with someone who said she couldnt help me on the weekend, and Id need to call back on Monday. When I returned home on Sunday, I checked my computer and discovered no banking information was compromised.I called several times on Monday and each person I spoke with tried to help find out how they could assist me to get my account unlocked and why it was locked in the first place since no nefarious activity was there. I spent over 6 hours working on this Monday. I offered to change my username and password as well as account number if that would make a difference and I was told no. I was told to go to a shared and branch and they would be able to access my funds. I drove to the shared branch in **********. They were able to view my accounts but were also unable to access them because of the lock out.

      Business Response

      Date: 06/12/2025

      Dear *****, 
      Thank you for your message, it seems that this complaint is a duplicate of one that First Tech has received through a regulator. We will respond directly through the regulators system. Please know that any complaint entered into the **** system is transferred to the First Tech Complaint Program for tracking. Thank you! 
    • Initial Complaint

      Date:06/11/2025

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 24th 2025 I had a old co worker who owed me money send me $400. The zelle didn't initially work so the collegue sent me accidently $600 via zelle that showed in my account. I dent the person $200 thinking they sent me tpo much money. First Tech claims they never received $200 of the money because their site glitch. First Tech never notified customers of this issue. They never put on their site zelle was glitching or that money received may be reversed back. The person is not cooperating in returning the money and claiming they didnt receive the $200 back. First Tech is admitting to fault on sending the money back. First Tech sent the money back to the recipient allegedly 6 days later which is bad business as to not notify the customer prior to this. They didn't notify me of their mistake prior or attempt to rectify anything due to their glitch. They deposited what could only be looked at as phantom money. Then took it back out 6 days later on June **** again no notification no message on the site to warn customers that due to the glitch the money we may received could possibly go back. First Tech caused me to lose $200. Admitted fault in the matter but refused to refund me back the $200 they gave me. The fact it took almost a full week is unacceptable. I am seeking to receive back my $200 that first tech credit union took. They should be responsible for the money loss and return the funds considering it was their mistake and their lack of response that caused the issue. They claim recipient canceled the money being sent and it is not true as zelle does not allow cancelation of zelle transactions. The few people I spoke to essentially said yes first tech messed up and didn't tell the customers and took the money back but it is no longer their problem and I should figure it out on my own.

      Business Response

      Date: 06/11/2025

      Hello Rekka, we appreciate you taking the time to share your complaint. Well investigate this and follow up with you about your 
      specific experience. Thank you!
      Arti
      Member Experience

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