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Business Profile

Computer Software

Kami Vision Incorporated

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Reviews

Customer Review Ratings

3.67

Average of 73 Customer Reviews

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Review Details

  • shelby m

    Date: 01/21/2025

    Absolutely horrible customer service! After charging a duplicate payment, there is no where in the app I can find to cancel the subscription. I have been dealing with their customer service since 01/15/2025 and still can't get a refund for the extra payment. And they actually paired the extra payment to a camera that I don't even have on. ******! Cameras are going in the trash.

  • Kathleen K

    Date: 11/09/2024

    I purchased these cameras over 3 years ago to monitor my elderly mother who is blind with the onset of dementia. They continue to break the continuum of the ** card which they are trying to FORCE their ************* upon you! This tactic is endangering my mothers life ??They also erase MY PERSONAL ** CARD??I am looking forward to a class action lawsuit brought against them??Sincerely, ********

    Kami Vision Incorporated

    Date: 11/12/2024

    Hi ********, thank you for sharing your concerns with us. Were very sorry to hear about the issues youve experienced, especially given your situation with your mothers care. Our goal is to provide reliable service without impacting your personal storage choices. We dont intend to interfere with SD card use, and we absolutely dont delete any user data. We would love to look into this issue further to ensure your cameras function as expected without interruptions. Please reach out to our support team so we can assist you directly. Your peace of mind and your mothers safety are incredibly important to us.

  • Robert C

    Date: 11/04/2024

    Kami vision has tried to charge my card twice since I originally paid for one year service! When I email them they block my messages??! Not only that my cameras dont capture images of people. Just the freaking leaves blowing!!!??

  • THERESA J

    Date: 09/05/2024

    DO NOT BUY THIS SERVICE. I HAVE BEEN ATTEMPTING TO CANCEL FOR 2 DAYS. THEY FORCE YOU TO SPEAK TO A REPRESENTATIVE. YET, THE PHONES GO UNANSWERED AND CHAT BOT DOES NOT RESPOND. THEY ALSO WILL NOT RESPOND TO EMAILS! SCAM AND I WILL FILE A COMPLAINT WITH BBB AND CREDIT CARD COMPANY. ONCE THEY HAVE YOUR CARD NUMBER YOU WILL HAVE TO CANCEL THE CARD TO PREVENT FUTURE DEDUCTIONS

  • Brandi S

    Date: 07/26/2024

    Easily the most frustrating company I've dealt with. While using the cameras, there was a constant issue with the cloud as well as the service "dropping". I was never able to get ahold of customer service I'd always receive a message that they were not available. Fast forward to a few years later, I am STILL unable to cancel my subscription. I haven't used the camera in almost two years and only remember when the subscription comes out AGAIN. I have canceled it in their portal multiple times and each time I am told I need to speak to a representative, but it prompts me that no one is available. The phone rings without ever being answered. If you want shady camera service, lack of support and a subscription you cannot cancel then you found it.

    Kami Vision Incorporated

    Date: 08/01/2024

    I am truly sorry to hear about your frustrating experience with our service. Your feedback is very important to us, and I apologize for the inconvenience you have encountered with our cloud service, customer support, and cancellation process. To resolve your current issue, please contact our dedicated subscription support team directly at home-*************************************** for any cancellation and refund requests. They will prioritize your request and ensure your subscription is canceled promptly. Again, I apologize for the inconvenience and frustration this has caused you. Thank you for bringing these issues to our attention. Your feedback helps us improve our services and support for all our customers.

  • Judi W

    Date: 07/25/2024

    I started with Kami Vision a year ago this December. It has been a long time since I have received the type of customer service they have provided! They are responsive, polite and speak in a language that even I can understand!No hassles! Just straight & to the point. Every question I have asked has been quickly responded to (faster than ANY other company!) with complete answers. If it sounds like I am a little needywell I guess I am at age 73!I purchased 3 of the light bulb cameras and had a bit of a problem setting them up correctlybecause I misread the instructions. My first email was responded to almost immediately to my surprise! The instructions I received by return email were simply put and I was able to complete my camera setup without any other hitches. It is refreshing to have customer service that obviously care about their customers and are knowledgeable and able to respond appropriately. This kind of service is unfortunately very rare these days and I am happy to have received it!Well made product, wonderful customer service.I am all in with this company!

  • Lilmiss C

    Date: 07/07/2024

    I use Kami Cam software that came with a third party lightbulb camera. Any problem I've had, if the "bot" in the app couldn't help their customer service could. Let me tell you, their customer service is just awesome. They are professional, prompt friendly and understamding -- especially when you're frustrated and have some not so choice words. Haha but honestly the cam isn't perfect but their customer service sure is! I would recommend their security cameras to anyone. It's pretty easy to use once you get the hang of it and they're always there to help when you need it.

    Kami Vision Incorporated

    Date: 07/09/2024

    Thank you for sharing your experience with ************! We're delighted to hear that our customer service team has been able to assist you promptly and professionally, especially during frustrating moments. We appreciate your honesty about the camera and are glad to know that our support has made a positive difference. Your recommendation means a lot to us, and we're happy to hear that you find the system easy to use once familiarized. If you ever need further assistance, don't hesitate to reach out. We're always here to help!

  • Patrick M

    Date: 07/04/2024

    Kami Vision and YI Support made me a happy customer when they ensured that I received my one-year cloud subscription on their cloud service to hold my video clips of anything moving to my door entrance. The 1st camera I had was promptly replaced with an offer for a slightly upgraded camera, with Bluetooth capabilities. There was an issue with my new camera not connected to the subscription so the prompt, professional service by the Kami Vision and YI Support staff rectified it. Thank you again for the stellar team effort in earning a longtime subscriber/customer.

  • Suzette R

    Date: 07/04/2024

    Great customer service via emails. Solved my problems and followed up on each communication.

  • Norman N

    Date: 07/03/2024

    **************** is top notch. They replied promptly to my concerns and were able to resolve my issue

    Kami Vision Incorporated

    Date: 07/04/2024

    Thank you for your kind words and positive review! We're delighted to hear that you found our customer service to be top-notch and that we were able to promptly address and resolve your concerns.

Kami Vision Incorporated is NOT a BBB Accredited Business.

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