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Business Profile

Computer Services

McAfee, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Services.

Complaints

Customer Complaints Summary

  • 616 total complaints in the last 3 years.
  • 118 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/07/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently realized I have had 2 concurrent accounts at $159 a month. Thinking the one account I knew I had was cancelled, I pulled the account up on their website. I saw a 2nd acct that has been billed since 2019. It shows 0 devices attached. I called customer service on 3/6/25. The *** cancelled my renewal for the 1st acct, but escalated the issue with the 2nd acct to a mgr for the "concurrent" account. I was contacted by ******** on 3/7/25. She said she can't do anything and that some people want multiple accounts. I noted that it shows not devices are protected by that account. At one point, she noticed the 2nd acct was a trial. WHY would a trial **** lead to 2 accts rather than extend to renew on its own? I can't believe that a company this large can't track that they have produced 2 accounts and then not stand behind themselves by correcting the error. (Ironically, a COMPUTER company that should be using computers to track these things, and it's supposed to be protecting people from fraud.) Ideally, I'd love to have fee for the past several years refunded because it took me so long to realize that the redundant emails were about 2 different accounts, but certainly, it's not too much to ask for them to refund the current year's fee of $159 for the 2nd account that clearly shows no devices have been protected or attached to this account. I even got desperate and begged, being as I am unemployed and in dire straits. (Also, the fee is much higher than any plan they offer, even at regular prices before special offers. Not a respectable practice.)

    Business Response

    Date: 03/24/2025

    Hello ******,

    My name is ****** *******. I am on the Executive Customer Assistance Team at **********************. I want to thank you for working with me regarding your concerns.

    If you have any additional issues or concerns, please feel free to reply to our email correspondence, or call me directly.

    Thank you for contacting McAfee.

    Best Regards,
    ****** *******
    Executive Customer Assistance Team

    Customer Answer

    Date: 03/26/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Sincerely,

    ****** ********

  • Initial Complaint

    Date:03/06/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company does not have any way to cancel on the website or on the phone, and no option renew the product if you want. ***** will keep charging until you call you bank or credit card and put an alert for fraud. Spoke to supervisor **** which expressed. We will keep charging you. I signed up today 03/06/25, cancelled the same day.

    Business Response

    Date: 03/18/2025

    Dear Ms. ******************* name is ****** ******.  I am on the Executive Customer Assistance Team at **********************.

    I am not able to provide any account details publicly, but I have contacted you directly by email. If you have any additional concerns in the future regarding this complaint, please feel free to reply to my email or to reach me directly using the contact information in my email. I am available Monday-Friday, from 7am to 4pm Central Time (**).

    Thank you for contacting McAfee.

    Sincerely,
    ****** ******

  • Initial Complaint

    Date:03/05/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    these stupid ******* and there adds keep popping up on my pc, i counted how many times it popped up in an hour it was 4 times f*** your scam and your stupid a** scammers you have a s***** buissnes f*** yall whoever ***** this buissness should be fired and homless

    Business Response

    Date: 03/17/2025

    Dear Ms. ************* name is ****** ******.  I am on the Executive Customer Assistance Team at **********************.

    I am not able to provide any account details publicly, but I have contacted you directly by email with information specific to your account. If you have any additional concerns in the future regarding this complaint, please feel free to reply to my email or to reach me directly using the contact information in my email. I am available Monday-Friday, from 7am to 4pm Central Time (**).

    Thank you for contacting McAfee.

    Sincerely,
    ****** ******

  • Initial Complaint

    Date:03/04/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In 2024 I had a subscription with McAfee for virus protection on my computer. When I received the notice for auto-renew for 2025 I cancelled the subscription because I also have ********* Defender on my computer and I don't need both. They billed me for the renewal. I contacted them through their website and when I received a call I was told I had to cancel my account and they would issue me a refund. I explained that I had already cancelled it and they didn't honor my request and I wasn't going to do it again. I did go onto their website to see if I could cancel it again and it said my subscription was expired, so there is literally no way I can cancel it.

    Business Response

    Date: 03/11/2025

    Dear Ms. ***************** name is ****** ******.  I am on the Executive Customer Assistance Team at **********************.

    I am not able to provide any account details publicly, but I have contacted you directly by email. If you have any additional concerns in the future regarding this complaint, please feel free to reply to my email or to reach me directly using the contact information in my email. I am available Monday-Friday, from 7am to 4pm Central Time (**).

    Thank you for contacting McAfee.

    Sincerely,
    ****** ******

  • Initial Complaint

    Date:03/02/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    SHOULD HAVE INFORMED CUSTOMERS ABOUT UPGRADING YOUR ************** DID NOT. CONSEQUENTLY MY PERSONAL INFORMATION WAS COMPROMISED. I HAD TO CANCEL CREDIT CARD#'S & GET NEW ONE'S ISSUED!

    Business Response

    Date: 03/11/2025

    Dear Ms. *************** name is ****** ******.  I am on the Executive Customer Assistance Team at **********************.

    I am not able to provide any account details publicly, but I have contacted you directly by email. If you have any additional concerns in the future regarding this complaint, please feel free to reply to my email or to reach me directly using the contact information in my email. I am available Monday-Friday, from 7am to 4pm Central Time (**).

    Thank you for contacting McAfee.

    Sincerely,
    ****** ******

  • Initial Complaint

    Date:03/02/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have never had McAfee protection on my laptop. Eight days ago an ad popped up saying my computer was infected and I needed to renew my subscription for $499 my efforts to remove the pop up didn't work. The next day I received an email that ****** was going to charge me. I phoned the number on the email and told them that I did NOT purchase it. I also advised my credit card to NOT accept any charges. The pop up was gone the next day but reappeared saying the cost now would be $99 I have tried calling again but get a recording that the number ************ cannot be reached.

    Business Response

    Date: 03/05/2025

    Hello Ms. *******

    My name is ****** *******. I am on the Executive Customer Assistance Team at **********************. I want to thank you for working with me regarding your concerns.

    Thank you for confirming that you were able to remove the fake alerts using the McAfee name.

    If you have any additional issues or concerns, please feel free to reply to our email correspondence, or call me directly.

    Thank you for contacting McAfee.

    Best Regards,
    ****** *******
    Executive Customer Assistance Team

    Customer Answer

    Date: 03/05/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** ******

  • Initial Complaint

    Date:02/26/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I noticed an unauthorized charge on my bank statements from McAfee. I haven't used their services since 2022. I contacted customer support, and they confirmed that I haven't used my device covered under ********************** since 2022, meaning I have been paying for services from *********, and McAfee has provided no services. McAfee representative stated I have been paying for a subscription to cover 50 devices annually since 2022. During this time, I covered 0 devices. ********************** agreed to refund me for 2025 charges, but refused to refund for services in previous years that were not provided. I asked to speak to a supervisor and I was denied. McAfee representatives confirmed that they have provided no protection services since 2022, but I have paid $162.89 annually. I did not authorize this subscription nor did I ever increase my subscription to cover up to 50 devices. The billing information under my McAfee profile was expired, but they somehow obtained my new banking information and charged at higher rates on a device which was deactivated in 2022.

    Business Response

    Date: 03/10/2025

    Dear *** ******, 

    My name is ****** ******.  I am on the Executive Customer Assistance Team at **********************.

    I am not able to provide any account details publicly, but I have contacted you directly by email. If you have any additional concerns in the future regarding this complaint, please feel free to reply to my email or to reach me directly using the contact information in my email. I am available Monday-Friday, from 7am to 4pm Central Time (**).

    Thank you for contacting McAfee.

    Sincerely,
    ****** ******


  • Initial Complaint

    Date:02/25/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    February 25, 2025:Hello: I would like to file a complaint against a company called McAfee, ******************** Security ***************** email: ******************************************************** contact # **************, Corporate Address in **: McAfee, LLC, *********************************************. Popups have been happening for the past 4-or 5-days. The popups are advertisement to buy antivirus for my computer and they cover my entire screen. I also get a popup to renew **************** with this virus popup.Both popups cover my entire screen and it takes me 3 to 4 clicks on the corner of the popup to get rid of them. They return about every 30 to 40 minutes. I could not find any contact information except this email: ******************************************* to send to *********, to ask them about the popup that was requesting me to update my software. I sent ********* an email on February 19th, informing them that in January 2023, I purchased ********* Pro 2021 software for my computer and paid for a Lifetime License #******** to use my ********* software.I want both McAfee and ********* popups to stop accessing my computer ASAP. I had to take a test for a job I applied for today, on a computer I dont use much, due to the popups on my HP laptop that I use daily. I dont like to report companies to the BBB, but this is interfering with my private life and that is something that should not be happening. I buy the things I want, and will not be subjected to any company using illegal tactics to try to get my business. I appreciate whatever BBB can do in reference to putting a stop to both companies accessing my private computer. I can be reached at: *********************** If possible, I will add copies of the popups I am getting to this file.Thank you,******* A. ******

    Business Response

    Date: 03/10/2025

    Hello Ms. *******

    My name is ****** *******. I am on the Executive Customer assistance team at **********************. I want to thank you for working with me regarding your concerns.

    If you have any additional questions or concerns, please feel free to respond to our email correspondence, or you may call me directly at ***************.

    Sincerely,
    ****** *******
    Executive Customer Assistance Team, **********************

    Customer Answer

    Date: 03/10/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* ******

  • Initial Complaint

    Date:02/25/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    November 28, 2018 a McAfee antivirus computer software was somehow purchased. I believe it was a free-trial that went into billing mode. We never installed the software, and not once used it. This is evident when you log in and it shows that no devices are connected. However the program managed to not only continue to bill us - but increase the price each year! I'm not even sure how this happened - as credit cards expire - the software program also had a unique access to our credit card account. In total, $577.42 was charged for a service we never set up, with annual charges in 2018, 2019, 2020, 2021, 2022. Eventually we realized this mistake in November 2022, and contacted McAfee. they refunded the most recent 2022 transaction of ******. This is completely taking advantage of me (and presumably others) with billing customers non-stop until its noticed, and offering no refunds. We were extremely busy raising four kids ages birth, 2, 4, and 6 when these charges began. It's an expensive thing we didn't notice for years that added up quickly. There should be policies that ban digital companies from continuous billing after a year of an inactive account. I am writing requesting a refund for ******.

    Business Response

    Date: 03/10/2025

    Hello *****,

    My name is ****** *******. I am on the Executive Customer assistance team at **********************. I want to thank you for working with me regarding your concerns.

    As mentioned during our call, I am happy to refund the ********* charges as a goodwill gesture. Once you submit your refund request information from your McAfee account, we can submit that request to our accounting team for processing the check refund.

    If you have any additional questions or concerns, please feel free to respond to our email correspondence, or you may call me directly at ***************.

    Sincerely,
    ****** *******
    Executive Customer Assistance Team, **********************

  • Initial Complaint

    Date:02/12/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I un-installed their software in October 2024 after the trial period ended they keep spamming messages to buy their product.......[FACT!] I kept pressing the DON'T SHOW THIS AGAIN button and they persist on harassing me with FALSE detection notices with the intent to get me to buy their software which I DO NOT WANT and I want them to deceased and desist with their Harassment.........they are not to contact me AT ALL again.................PERIOD!

    Business Response

    Date: 02/13/2025

    Dear Mr. *************** name is ****** ******.  I am on the Executive Customer Assistance Team at **********************.

    Based on the screenshot that you attached, it appears that McAfee is still installed on your device. You can uninstall the program from your devices programs list or using the McAfee consumer product removal tool (MCPR) from the article below.

    *********************************************************************************

    If you have any questions or need assistance, please reach out to me directly at **************************************** or by phone at ***************. I am available Monday through Friday from 7:00 AM to 4:00 PM Central time.

    Sincerely,
    ****** ******

McAfee, LLC is NOT a BBB Accredited Business.

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