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Business Profile

Computer Services

Adobe Systems, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Services.

Complaints

This profile includes complaints for Adobe Systems, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Adobe Systems, Inc. has 12 locations, listed below.

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    Customer Complaints Summary

    • 932 total complaints in the last 3 years.
    • 331 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/13/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I tried the probe product and it was my understanding that I can cancel at any time. Early last year, I was charged an unexpected amount out of my account that I was not aware about. I had already cancelled my subscription. Months later I was charged. Now 2025 out of the blue, ***** has unexpectedly charged me $63.80 out of the blue and against my will and my subscription has been cancelled for quite sometime. I have seen many other customer complaints where they also have unlawfully been charged out of the blue. My bank account is in the negative because of adobe and I know have no access to my little money I have in there. Adobe needs to do my right and I charge me and let me have my little money back. This is the second time in 2 years after I had already cancelled my account with them and they charged me unlawfully:I have filed fraud charges against them through my bank and notified my bank immediately.

      Business Response

      Date: 05/22/2024

      Hi Team,

      Our records indicate that account deletion request has been raised for the mentioned email address. If there are additional charges, then please share the below information.

      1. Amount Charged
      2. Date of Charges
      3. First six and last 4 of the card
      4. Name of the card

      Case# ADB-34643761-H6X2
      (NIKHSHAR)

    • Initial Complaint

      Date:05/13/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The nature of my compliant as an ***************** Subscriber paid monthly is about Adobe Inc.'s relentless, unceasing & recurring unsolicited email communications that we are neither subscribed to, opted in for, nor requested for services and products we do not license or have any interest in licensing. Total 2023 of $17,062.91 spend shown in optional field below.

      Business Response

      Date: 05/21/2024

      Apologies for the poor experience. We can see the customer was contacted earlier regarding the emails he received from the account success manager for account consolidation. They have taken this matter seriously and escalated it to the dedicated team to ensure that the emails are stopped. We want to confirm whether he is still receiving these emails or if they have already been stopped. If he is still receiving them, please reply to the email.

      Adobe Case: ADB-********-L7R9
      LASHARMA

    • Initial Complaint

      Date:05/10/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Unauthorized charge for services I neither ordered or asked for. Ive called multiple times and was assured the refund would show in a matter of days. This was over a month ago. I have already had over three hours of phone calls regarding the matter and it is clear they do not intent to refund me even though they said it was warranted.

      Business Response

      Date: 05/19/2024

      Apologies for the poor experience. We can see the refund request for $54.99 is already processed. We will update the customer on his email once it's credited.

      Adobe Case: ADB-********-Y5T8
      LASHARMA

    • Initial Complaint

      Date:05/08/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Good day. The Adobe Acrobat application was temporarily requested for trial purposes around April 1, 2024. The website indicated that there was a 7-or-10 day trial period. Within or by the end of the trial period an attempt was made to cancel the service, it appeared to have been processed online, but later it was found that the trial subscription had not been cancelled by Adobe and billing messages had been received. Additionally, when the trial service had been requested using my personal e-mail. Within days thereafter, all of a sudden messages were received from Adobe at an employer e-mail address which "had not be authorized for neither billing, contact, or any correspondence". Given that the unauthorized e-mails for either billing or other correspondence had been received from Adobe System, the e-mails were blocked. After the initial cancellation attempt made during the trial period had been made, multiple attempts were made after the trial period to cancel the trial subscription as well. However, the "Manage Your Plan" option would not allow for cancellation. During the week of April 29, 2024, contact was made with the financial institution that had reported that Adobe had made more than 20 plus attempts to bill the credit card for the amount of $19.99 respectively after the service cancellation requests had been made. The financial institution reported that such charges were questioned but to date it appeared that two had cleared. They were informed that such charges would be disputed given the previous initial request and subsequent requests for service cancellation. Notification has been received regarding a May 11, 2024 billing which would be disputed as well given the cancellation requests.Your assistance with resolving these matters would be appreciated. Thank you.

      Business Response

      Date: 05/17/2024

      Hi Team,

      We have canceled the membership with immediate effect and without the cancellation charges. The customer was charged for one month only, hence, a refund has been processed which will be processed within the next 5-7 business days.

      Refund# USD 19.99

      Case# ADB-34575632-F4K8
      (NIKHSHAR)

    • Initial Complaint

      Date:05/08/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Adobe has cut support for the CS6 Collection, I been using this version because I refuse to pay a subscription. It's the most anti-consumer practice to exist to not offer both options, even thou I have formatted my old PC it seems there's a "limit" to how many active computers can have the software, and formatting doesn't remove the activation. According to support "the servers don't respond to on our side to deactivate it" but they sure do respond to make sure they stay activated and let you know you reach your limit and force you to still connect to the so call "not responding servers".Adobe has done nothing but cause problems, they even have a rating of 1.05 stars in the BBB because of their business practices, not only destroying their own software but other software they purchased. Let's not forget what happened with ********, or are we going to ignore Adobe Anti Competitive Practices. And their Cancellation Fees.

      Business Response

      Date: 05/18/2024

      Apologies for the poor experience. We will directly contact the customer to assist.

      ********************** Case: *****************
      LASHARMA

    • Initial Complaint

      Date:05/08/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      all the transactions that were not approved by me happened in order feb 5th 2024 mar 5th 2024 apr 5th 2024 may 5th 2024 and they will not let me cancel my payments till i pay them and so in total i have payed ***** assuming i cancel right now they have not helped at all because even if i were to contact them they would not change the cancel thing just so one person can because they will not change it for just one person.

      Business Response

      Date: 05/17/2024

      Hi Team,

      We have canceled the membership with immediate effect and processed the refund of last four months which will be processed within 5-7 business days.

      Refund# USD 147.6

      Case# ADB-34575225-N2L1
      (NIKHSHAR)

    • Initial Complaint

      Date:05/07/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Adobe offered a free trial subscription for pdf forms. I attempted to use it to no avail. After a couple of days my debit card was charged with out my permission for a premium monthly subscription of $ 9.99 .I cancelled the trial through Apple on my IPhone before I was charged under the impression the trial was ended . There was no information informing me this wasnt the case as far as I can ascertain indicating otherwise. Contacted Apple they cant offer a refund. I was ripped off chatted with Adobe given different excuses.Plan canceled after free trial was over in my opinion to make it appear I chose this subscription . I want a refund in my opinion the trial is a scam with every intention of charging for a supposed free trial.

      Business Response

      Date: 05/15/2024

      Apologies for the poor experience. We can see that the customer purchased the subscription through Apple Store, due to which the consultant requested the customer to contact Apple support for the cancellation and refund or to cancel it online (*********************************) because Adobe does not have access to the purchases made through Apple store due to which we cannot process any refunds. After all, Adobe never receives any payment. Any purchases made through the Apple store can be cancelled and refunded by Apple or from the customer by self-cancellation online within the trial period or 14 days of purchase.

      Adobe Case: ADB-********-Y2W4
      LASHARMA

      Customer Answer

      Date: 05/23/2024

       
      Complaint: 21665890

      I am rejecting this response because:the trial didnt work. Apple wouldnt refund a subscription I didnt purchase. Adobes chat responded by saying I had a droid . I dont .The trial should work. No further contact is desired at this time. 

      Sincerely,

      *************************

      Business Response

      Date: 05/25/2024

      Apologies for the poor experience. Adobe can assist the customer in resolving the technical issue, but if the customer hasn't previously subscribed, they can contest the charges with their bank. Adobe lacks access to purchases made via the Apple store, preventing us from issuing refunds since we don't directly receive payments. Any transactions via the Apple store can be canceled and refunded by Apple.

      Adobe Case: ADB-********-Y2W4
      LASHARMA

    • Initial Complaint

      Date:05/07/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had an Adobe service plan and did not wish to renew it this year. I cancelled the service before the due date, I received a cancellation confirmation and stopped the automatic payment in Paypal, but the payment went through anyway. I tried using the support chat on the Adobe website but was told if I don't have an active plan, I cannot get support (I had cancelled the plan...) I reached out to Adobe by replying to their email cancellation confirmation, but the email bounced. I requested a charge overturn with ******, but the case was denied saying the transaction was done correctly. For reference, the email attached to the Adobe account is *************************************

      Business Response

      Date: 05/17/2024

      Hi Team,

      Our records indicate that a refund is already processed to the account and there would be no further charges as there is no active plan on the account.

      Refund# CAD 537.95

      Case# ADB-34574969-N3S9
      (NIKHSHAR)

      Customer Answer

      Date: 05/21/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **********************************

    • Initial Complaint

      Date:05/02/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged fraudulently for a product, monthly in the amount of $29.37, since November 2021. I have contacted Adobe and was told that they understand the charges are fraudulent but they are only authorized to refund to January of 2023. My credit card statement only reflects 9 refund payments. I called Adobe to enquire abut the refunds I was told I was to receive and was informed that I am only going to receive 12 payment refunds. I have only received 9 and was told it is not there issue, to take up with my bank. At the end of the day, they should be repaying me for 30 months fraudulent charges totalling $881.11 I was told they will not be refunding any further because I could not provide them with information about the subscription they charged me for. Well...can't find information about a subscription I did not have or authorize payment for.

      Business Response

      Date: 05/08/2024

      Apologies for the poor experience. We found that the customer subscribed to a ***** trial for Acrobat Pro DC on 10/28/2021 under his email. The customers have a grace ****** of 14 days after the trial ends, during which they can cancel their plan and get their money back. However, we can see that the customer neither cancelled online nor ever contacted Adobe to cancel. However, when the customer contacted support, they explained the plan's Terms and conditions (********************************************************************) and, as a one-time exception, cancelled it with a 12 months refund which is already credited to the payment method registered with Adobe.

      Adobe Case: ADB-********-Y8V0
      LASHARMA

      Customer Answer

      Date: 05/09/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************

    • Initial Complaint

      Date:05/02/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I tried a free trial of Adobe Stock a few months ago but had no idea it was billing to my card every month. I have not used Adobe Stock and feel scammed as I never received any confirmation email or text unlike all other Adobe plans I have. I had no idea that for 3 months I was being billed an exorbitant amount for Adobe Stock which I have NEVER used. I am a long-time Adobe customer and this greatly upsets me because previously I have valued Adobe's transparency and customer support, but

      Business Response

      Date: 05/10/2024

      Hi Team,

      Our records indicate that the membership is canceled with refund and there will be no further charges for Stock subscription.

      Refund# USD 169.58

      Case#ADB-34472871-V6L0
      (NIKHSHAR)

    Adobe Systems, Inc. is NOT a BBB Accredited Business.

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