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Business Profile

Web Hosting

ClustrMaps.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Web Hosting.

Complaints

Customer Complaints Summary

  • 58 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/20/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    While getting an alert from Experian that my phone was being utilized on the Dark Web, they informed me with the person's identity. I looked them up by name and it was associated by a family living in *******. As I research their names through clustrmap.com I was able to find all family member associated with my number, plus my name, I click on my name which was highlighted and whole and below information on all the places that I had previously lived was there, including my children's name, and so on, needless to say that it felt uncomfortable seeing all that information which I did not give permission to anyone or any such companies to use or reveal. My private information has been violated and according to the Privacy Act, it's illegal unless I give my permission. Please have this company take my information out including my family names.

    Customer Answer

    Date: 08/29/2022

    Thank you for your assistance, the company did respond resolving the issue.

  • Initial Complaint

    Date:07/19/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My current address, phone number, birthday, legal name, and all the previous home addresses I lived in are on the website without my consent. Furthermore, my spouse and relatives names are also on the website without their consent. Please help me remove my personal information from this website. Thank you.

  • Initial Complaint

    Date:07/10/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Cluster maps has used our personal information without our permission and has my husband marked as a *** offender which he is not. How do we even get our reputations back and have this removed. It has cost my husband business to be listed as a *** offender. This must stop.

  • Initial Complaint

    Date:07/08/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This website has all my information online for the world to see with out my permission! Invasion of my privacy and putting my life in danger ! I want this website to remove my information asap

  • Initial Complaint

    Date:06/03/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I googled my name and saw this website contains all of my personal information including my address, birthday, phone number, and email. I did not consent to have my information published. This is unacceptable. This leaves my information at risk for someone to steal my identity and should not have been published.

    Customer Answer

    Date: 06/24/2022

    Good Afternoon,

     

    The business I made a complaint about reached out to me directly and resolved the issue. 

     

    Thank you,

    ***************************

  • Initial Complaint

    Date:06/02/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This website is hosting my personal information. Their design and interface are gimmicky and force users to wait to view things. I've been a victim of doxing, harassment, and stalking because of websites like these. I don't want to use their request form or provide them with further information. I want my information removed immediately.

ClustrMaps.com is NOT a BBB Accredited Business.

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