Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/29/2026

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for Pathrise to help me find a job. They did not fulfill their duty in helping me find a job so I requested the refund as per our contract stated. I have been awaiting the refund for a year. Edly has not gotten in touch with me regarding this issue, but the former Pathrise CEO says EDLY should be processing the refund. Pathrise should not have taken the money before placement as per what Pathrise has said to me. It is affecting my ability to move on with my life and to buy a house for my family.

• Initial Complaint

  Date:06/04/2026

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 2024, I signed up with Pathrise as a candidate seeking a remote job in cybersecurity. Pathrise runs a career guidance program hence could help me secure a job. I was told that i will only pay for the services after i secure a remote position in cybersecurity within a period of one year, even though they had me apply for a student loan with edly which was supposedly going to be used to make that payment. I sticked to all the requirements of the program until i got injured at my job, i requested for a break for a while and resumed to complete the program. Unfortunately, I couldn't secure the expected job through the program even up to date. Pathrise is suppose to refund the loan to edly but they've been going back and forth with me whilst the loan is accruing interest. I need pathrise to refund the loan REMOVED. I have attached a few evidence to support my claim. More can be provided if needed. Thank you

• Initial Complaint

  Date:06/02/2026

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I enrolled in Pathrise and financed participation through a loan associated with the program. Pathrise represented that participants who met the requirements of its Placement Guarantee program and did not obtain qualifying employment could seek relief from their financial obligation.After completing the program and meeting the conditions for review, I submitted documentation for consideration under the Placement Guarantee/refund process. I received communications indicating that my request was under review and that additional information might be required. I later provided requested information and attempted to complete all administrative requirements.Since then, I have repeatedly requested updates regarding the status of my review but have not received a clear determination approving or denying my request. I have also received conflicting communications regarding who is responsible for handling the review and servicing the account.Most recently, I have begun receiving notices indicating that loan payments may resume even though my Placement Guarantee/refund request remains unresolved and I have not been provided with a final REMOVEDcomplaint is that Pathrise and the parties involved have failed to provide a timely and clear resolution of my pending review request, have not adequately responded to status inquiries, and may be requiring payment before the review process has been completed.I am seeking a written determination on my request, clarification of my account status, and suspension of collection activity while the review remains unresolved.

• Initial Complaint

  Date:05/21/2026

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pathrise was a career placement program and boot camp which guaranteed placement within one year or you pay nothing. Students took out loans for $20,000 or more to attend the program which produced no results. The debt collection has been passed from Edly to REMOVEDwhich is currently demanding $30,000 from me despite Pathrise's failure to place me. This has put adverse actions on my credit score. This is a fraudulent organization. There is a class action lawsuit underway in REMOVEDagainst them. Numerous other students have complained about them through the BBB. I would like to see the attack on my credit reversed.

• Initial Complaint

  Date:05/18/2026

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Date of the Transaction: Joined Pathrise around 5/22/24. The contract term ended on 8/10/25 with NO NEW JOB. In their own words: Pathrise is a Career Accelerator which is 100% FREE UNTIL you get hired!The Amount of Money Paid to Pathrise through REMOVEDApprox $20K (now at $29k !!) I questioned the Educational Loan they were making me get because they are NOT a registered school. Pathrise told me that the loan was coded that way for banking purposes! Pathrise is a REMOVEDcalled Mavenform d/b/a Pathrise in based in REMOVED??Also, how could Pathrise be allowed to masquerade as an educational institution to mislead desperate job seekers into a fraudulent "student loan" and how could REMOVEDallow this to go through???What Pathrise Committed to: Guaranteeing me that they would find me employment, in my sales management career field, AND its totally 100% free until Im hired! No job no pay!The Nature of This Dispute is: On 8/10/25, after my term ended WITHOUT new employment, they repeatedly told me the contract ended and the loan would be terminated REMOVEDand I WOULD NOT OWE ANYTHING, not a single payment. Two months later they unexpectedly shut down and sent me an email blast that they will not help me with the loan and that Im ON MY OWN for the $22K + loan they stole from me which was supposed to be held in some type of escrow area so it can be easily returned if no successful job found. (their pockets).Pathrise nor REMOVEDhave NOT responded AT ALL to any of my many months of NUMEROUS emails and voicemails. Coincidentally, REMOVEDquickly sold the loan to REMOVED, who is now reporting negative info to the credit companies. I simply want to cancel this loan and restore my excellent credit rating as I received no service or benefit and No New JOB as promised! I still work for the same company before joining Pathrise.( For some strange reason I cant upload any .pdf files ! )

• Initial Complaint

  Date:03/31/2026

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have attached the Pathrise Agreement. On Page 7 (highlighted)If I withdraw after the Free Cancellation Period, then I agree to pay Pathrise $250 for every week I was in the Program (not including the Free Cancellation Period). After I pay my withdrawal fee, Pathrise agrees to cancel my Income Based Repayment.I fully complied with these terms and paid the required $750 withdrawal fee.June 7, 2024 Pathrise Confirms Loan Repurchase On June 7, 2024, Pathrise confirmed in writing:Since you are completely withdrawn from the program, any role that you obtain now or in the future will not be counted as a placement with us. Youre only responsible for paying the $750 withdrawal fee and once that is complete, we will reach out to Edly and start the repurchase of your loan to get it canceled.November 13, 2025 Pathrise States Cancellation Requests Were Made Pathrise later stated:To reiterate, Pathrise has already and continues to make cancellation requests on behalf of fellows. Any further steps a fellow wishes to take to pursue their claims will need to be initiated by the fellow between themselves and Edly.February 11, 2026 CEO Escalation Pathrise informed me that Edly was not responding and stated their CEO would escalate the matter:Pathrises CEO will send an email requesting that they get in touch with you ASAP.March 12, 2026 Pathrise Requests Communication From Edly Pathrise stated they would refund the loan but required written communication from Edly:Communications must take place with Edly via REMOVED. Please forward the communication from Edly instructing you that Pathrise must disburse the funds in order to cancel the loan.Despite paying the withdrawal fee and receiving written confirmation that Pathrise would repurchase the loan, the loan remains active in my account. I am requesting a formal investigation and resolution to ensure the loan is canceled as promised under the agreement.

• Initial Complaint

  Date:03/05/2026

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I enrolled in their job search program that has a guarantee where if they dont help you find a job you dont pay. Took out a loan for the program and didnt get placed, but they havent paid off my loan. REMOVEDsubmitted all of my documents that they requested, tax returns for verification that I havent had a qualifying job offer but my loan has now accrued 10 thousand dollars of interest and been moved to another company/bank so they dont have to deal with it. After submitting my 2025 tax return and everything they requested, they told me they still need more documents from me but its been 2 weeks and they havent told me what they need and theyve been ignoring my emails. So now I have a 30 thousand dollar loan that I cant pay and shouldnt even have to pay thats accruing even more interest. Ive went through their refund process for the loan but now Im being ignored I just want the loan to be paid as agreed.

• Initial Complaint

  Date:01/05/2026

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I enrolled in Pathrise in Febuary 2023 under their job-guarantee agreement, which states that if I do not secure a qualifying job within the contract period, my payment obligation is waived. My contract ended in Febuary 2024, and I did not receive a job placement through Pathrise.Despite this, Pathrises financing partner Edly has contacted me about a past due balance. This is improper and violates the terms of the Pathrise guarantee. I completed the program and did not secure a job within the contract window, which means I should owe nothing.I request that Pathrise:Confirm in writing that my payment obligation is fully waived under the job-guarantee terms.Notify Edly to immediately cease all collection activity.Update my account to reflect a $0 balance.I am filing this complaint because Pathrise has not honored the terms of their own agreement, and I am now being contacted for a debt I do not owe.

• Initial Complaint

  Date:12/23/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with REMOVEDon March 2024. They promised that if I dont get job through them within one year I dont have to lay anything. They signed me up with their third party lender Edly. After one year I didnt get a jib I told Pathrise that I didnt get a job please take me out of your course. They asked me my tax return and all to make sure I didnt get the job. I submitted everything and I got written confirmation from that saying that I dont and wont owe anything now. I dont have to pay anything to Edly. Now all of sudden I got email from Edly that my amount is Past due. I reached out to Pathrise and they said that their business is foreclosure they cannot do anything. I reached out to Edly and they said if Pathrise dont pay then I have to Pay. I didnt get anything and have written confirmation that I dont have to pay then why will I pay. I still didnt get any job and the loan amount huge.

• Initial Complaint

  Date:12/17/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a program that was supposed to help me find a job. If I was not placed in 12 months, then I did not need to pay anything for the service. I was not placed, and I was told owed nothing. However, several months later, I was told that the company (Pathrise) went bankrupt and they did not have the ability to cancel my loan with the financial institution. I have not paid anything. But now the financial institution (Edly) is trying to collect money from me, even though my contract said I should not owe any money. Im not looking for any money. I just want this loan to go away, like my agreement said.