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Business Profile

Streaming Service

Paramount+

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Streaming Service.

Important information

  • Customer Complaint:
    BBB's profile for Paramount+ was created in August 2004. A review of complaints was done in November 2024.

    For technical and subscription related issues, BBB recommends users review Paramount+ Subscription Terms and Troubleshooting.

    For additional support, please contact Paramount at Contact Us.

Complaints

This profile includes complaints for Paramount+'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Paramount+ has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Customer Complaints Summary

    • 854 total complaints in the last 3 years.
    • 204 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/04/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying through the app, the website, and the chat customer service to cancel my subscription. There is not a cancel button to click. They are making it to where you cannot cancel the subscription and that is UNETHICAL!!! They are cancelling my chat as soon as I say cancel my subscription and I have attached the chat transcripts for proof.

      Business Response

      Date: 06/09/2025

      Dear *****,

      Thank you for reaching out to us about the issue encountered with cancelling your Paramount+ subscription. We understand how frustrating this must have been and sincerely apologize for the inconvenience.

      Upon researching your case, our records indicate that you signed up through your Amazon Prime account and we are therefore unable to manage your account. For account-related questions (i.e. billing, account changes, cancellation requests etc.), please contact the ****** support team by calling ************** or visiting ******************************* for assistance.

      Regards,
      Paramount+ ****************

      Customer Answer

      Date: 06/10/2025

       
      Complaint: 23419671

      I am rejecting this response because: I have tried going to my amazon account to cancel this subscription and it does not show an active subscription to cancel. It is ridiculous how hard yall are making it. Cancel my subscription!

      Sincerely,

      ***** ****

      Business Response

      Date: 06/12/2025

      Dear *****,

      Thank you for reaching out to us about the issue encountered with cancelling your Paramount+ subscription. We understand how frustrating this must have been and sincerely apologize for the inconvenience.

      We're unable to cancel your subscription for you and you're unable to cancel through ****************************** because you signed up through your Amazon Prime account. If you're having trouble canceling on your own, please contact the ****** support team by calling ************** or visiting **************************************** they'll be able to cancel your subscription for you.

      Regards,
      Paramount+ ****************

      Customer Answer

      Date: 06/12/2025

       
      Complaint: 23419671

      I am rejecting this response because: you are just repeating the same information in every response. I am demanding you cancel my subscription immediately. If you refuse to cancel my subscription that will cause me financial harm.

      Sincerely,

      ***** ****

    • Initial Complaint

      Date:06/02/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The business Paramount+ has offered no reasonable method for cancellation of service. Per their website their are more than 5 different places that your specific subscription may be cancelled through; versus the logical single sourc3 for cancellation of service. This policy leaves my account, owned by a tech savvy consumer, a nearly indecipherable method of cancellation. I don't believe anyone less tech savvy could cancel unless they were lucky enough to find their account source on the first try. I've tried 3 different methods from Paramount's FAQ, spoken with chat, attempted their solution with no resolution. Paramount chat has identified that my subscription is billed through ****** Play, but my ****** Play account has no ********************** Subscription and thus no way to cancel. I'm seeking cancellation of my account.

      Business Response

      Date: 06/05/2025

      Dear *****,

      Thank you for reaching out to us about the issue encountered with your account. We understand how frustrating this must have been and sincerely apologize for the inconvenience.

      Upon researching your case, our records indicate that you signed up through ****** Play and we are therefore unable to manage your account.

      If you have any further account-related questions (i.e. billing, account changes, cancellation requests etc.), please contact ****** Play directly for further assistance using the information below:
      **************
      *************************************
      ************************************ (Android TV)

      Your experience with Paramount+ is very important to us and we hope this resolves the issue.

      Regards,
      Paramount+ Customer Service 

    • Initial Complaint

      Date:06/02/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Good afternoon:On Saturday, May 31, 2025. I spoke to **** at Paramount+. They took $14.96 on that same day. I told him I have a free six month subscription until November through ********. He asked for the last four numbers on my credit card. I gave him that information. Then, he asked to give me the first six. I refused. I felt it was a scam. So, I left our chat. I want a refund of all the transactions taken from that card. I don't know how they got my card information. I never gave it to them. Thank you for taking the time to read my later. Have a good day.

      Business Response

      Date: 06/04/2025

      Dear ********,

      Thank you for reaching out to us about the issue you encountered with billing. We understand how frustrating this must have been and sincerely apologize for the inconvenience.

      We are unable to locate an additional account, other than the one you subscribed through ********, with the provided information. Please call **************** at ***************** days a week from 9 a.m. to 10 p.m. ET, and wed be happy to help you over the phone.

      Your experience with Paramount+ is very important to us and we hope to resolve this issue soon.

      We look forward to assisting you.

      Regards,
      Paramount+ ****************

    • Initial Complaint

      Date:06/01/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      commericals too loud loses my place in the episodes way too many commercials, sometimes 5 minutes

      Business Response

      Date: 06/05/2025

      Dear *******,

      Thank you for reaching out to us about the issues you encountered with your Paramount+ subscription. We understand how frustrating this must have been and sincerely apologize for the inconvenience.

      Wed like to make this right and assist with any streaming issues you may still be experiencing. A supervisor will give you a call between 9 AM - 6 PM ET to the phone number you provided here.

      Your experience with Paramount+ is very important to us and we hope to help resolve this issue for you.

      We look forward to assisting you.

      Regards,
      Paramount+ ****************

      Customer Answer

      Date: 06/06/2025

       
      Complaint: 23405338

      I am rejecting this response because:  The message was sent yesterday afternoon.  The message said I will receive a call between 9:00 AM and 6:00 PM.  It does not say which day.  Is it today, because I have some meetings during the day and I may not be available at that time.  Also, if I don't recognize a number, I do not answer.  So, if they call and I don't answer they will say the matter is closed but it will not be.

      I may or may not accept the resolution ONLY after I have spoken to them and are satisfied with what they are proposing.

      I think the response is highly non-responsive and disrespectful of my complaint.

      Sorry

      Sincerely,

      ******* Res

      Business Response

      Date: 06/09/2025

      Dear *******,

      Due to higher-than-normal volume at this time, our response times are delayed. We apologize for the inconvenience.

      Rest assured, we have requested an update on the investigation of your case and a supervisor will reach out to you as soon as possible.

      Your experience with Paramount+ is very important to us and we hope to provide a resolution for you soon. We appreciate your patience and will be in touch.

      Regards,
      Paramount+ Customer Service

      Customer Answer

      Date: 06/10/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is only conditionally satisfactory to me.  I was contacted by Paramount+ yesterday and they promised to make corrections.
      It appears that some things might have been repaired.  We will ****.
      Sincerely,

      ******* ***

    • Initial Complaint

      Date:06/01/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They have cleared playback history on our entire account! There are certain shows that we have started watching from where we thought we left off, but none our TVs show our history, old or new. We have to check our mobile devices to see what episode we should currently be on! I have contacted them to fix the issue and they refuse to do anything about it, because they insist it's strictly my device(s) that's the issue, even though there is no way that I could have several different devices get the exact same issue at the exact same time, unless it was their server or programming that's the issue. I have already got numerous issues with their apps, most of which anyone who has them has filed a poor reviews over, but they refuse to fix any issues. It is truly sad that we are forced to pay for such pathetically poor service, to a company who does not care to do customer support or technical support.

      Business Response

      Date: 06/05/2025

      Dear ******,

      Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been and sincerely apologize for the inconvenience.

      Wed like to make this right and assist with any issues you may still be experiencing. A supervisor will give you a call between 9 AM - 6 PM PT to the phone number you provided here.

      Your experience with Paramount+ is very important to us and we hope to help resolve this issue for you.

      We look forward to assisting you.

      Regards,
      Paramount+ Customer Service

    • Initial Complaint

      Date:05/30/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am unable to cancel my subscription to Paramount Plus. When I attempt to cancel it online their system does recognize the email I use. When I call customer service and follow the ques I am told via automated message to log into my **** account to cancel my subscription. When I log into **** my subscription is not listed and there is a message stating I need to contact the provider directly in order to solve my issue. I am unable to reach anyone via phone at Paramount to discuss this, and I am also not being recognized as having an account when I attempt to login. Therefore, I cannot cancel my subscription. Please help me with this.

      Business Response

      Date: 06/04/2025

      Dear *******,

      Thank you for reaching out to us about the issue you encountered with cancelling your subscription. We understand how frustrating this must have been and sincerely apologize for the inconvenience.

      We are unable to locate your account with the provided information. Wed like to make this right and assist with any issues you may still be experiencing. A supervisor will give you a call between 9 AM - 6 PM CT to the phone number you provided here.

      Your experience with Paramount+ is very important to us and we hope to help resolve this issue for you.

      We look forward to assisting you.

      Regards,
      Paramount+ Customer Service 

    • Initial Complaint

      Date:05/30/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We signed up for a Paramount Plus subscription and decided to cancel it many months later - only to find out it was through a 3rd party - this was actually after 2 days of trying to get Paramount to cancel. I tried cancelling on my android TV per the online instructions - settings/account/cancel - only to find out the "cancel" option was not available. That is not stated on the TV app at all - the only option is to upgrade or downgrade the subscription. When I was able to get through to a Paramount representative (after MANY) attempts through their chat - I was then told by "Amor" that my subscription was through a 3rd party vendor so he couldn't help me. Luckily I was able to finally cancel through the ****** Play representative who stated we signed up through Paramount + SHOWTIME - which honestly we didn't recall. Apparently Paramount won't manage ANY subscription that was acquired through a 3rd party vendor NOR will that information be provided on the app. I was SO FORTUNATE to find a ****** Play representative who was able to navigate me through the cancellation process. My complaint - if you can upgrade or downgrade easily on the TV app - you should also be able to cancel. This is a deceptive practice, and the cancellation is intentionally complex.

      Business Response

      Date: 06/02/2025

      Dear ****,

      Thank you for expressing your concerns about difficulty cancelling your Paramount+ subscription purchased through a third party ******* Play). We want you to know your comments are integral in helping us shape future customer experiences and we greatly appreciate your thoughts on the matter.  Weve also passed your feedback along to our product team for consideration.

      Again, thank you for reaching out to us about this. If there's anything else we can assist you with, please let us know.

      Have a great day!

      Regards,
      Paramount+ ****************

    • Initial Complaint

      Date:05/28/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I accepted free trial of Paramount Plus.Forgot password so could not log in Subscription starts still cant log in. There is no reset password button or cancellation button on app.Customer service number does not work and they do not respond to emails.There is no way to speak with or write to anyone.The account is totally unusable and there is no way to cancel besides filing a complaint with my ********** ripoff and nonexistent customer service.

      Business Response

      Date: 06/02/2025

      Dear *******,

      Thank you for reaching out to us about the issue encountered with accessing your subscription. We understand how frustrating this must have been and sincerely apologize for the inconvenience.

      We are unable to locate your account with the provided information, and since the phone number provided is incomplete we are unable to set up a call back with one of our supervisors at this time. Please call **************** at ***************** days a week from 9 a.m. to 10 p.m. ET, and wed be happy to help you over the phone.

      Your experience with Paramount+ is very important to us and we hope to resolve this issue soon.

      We look forward to assisting you.

      Regards,
      Paramount+ ****************

    • Initial Complaint

      Date:05/28/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I subscribed to Paramount Plus a few months ago on auto payment, my card on file expired, I decided I would take a break for a few months until a show I was waiting for would come out when I went to my account to add my new card payment details I decided to go ahead and upgrade to the yearly *************** showed the amount would be $119.00 plus any fees or taxes. when I clicked submit instead of like most subscriptions or online payments that show you the amount being charged to your card for you to verify, it automatically charged an amount of $128.71 with no details to show what the charges were, then another charge of $8.67 showed up. I did not have any access to the service for the time I did not update card and do not feel they should charge me for that time. I realize this is not a big amount, however, they make the process to reach out to them very difficult and the link to file dispute online says it is invalid.This is more about the principle of how they do business than about the money. But you add up how many customers they do this to, its big $$$Bottom line there is no customer service and no explanation of how they charge and what they add.

      Business Response

      Date: 05/29/2025

      Dear *****,

      Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been and we sincerely apologize for the inconvenience. Our records show that you still had an outstanding charge for your 5/02/2025 invoice, as that charge was originally declined and therefore not collected that month. 

      However, we were able to collect on 5/28/2025 when you updated your payment information, which is why you're seeing that charge now. Due to the inconvenience and confusion, a refund in the amount of $8.67 has been applied to your account. Please allow 7 to 10 days for processing, depending on your financial institution.

      Please visit our *********** at ******************************************************* a more personalized experience. Use your existing Paramount+ login credentials to sign in, then click on your name, where you can view your invoices with a breakdown of the charges (including taxes and fees).

      Your experience with Paramount+ is very important to us and we hope this resolves the issue. However, if you still have concerns regarding this matter, please let us know.

      Have a great day!

      Regards,
      Paramount+ ****************

    • Initial Complaint

      Date:05/25/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paramount is predatory and utilizing deceptive business practices. I didnt want the expensive subscription anymore, so I downgraded way ahead of time and eventually decided I didnt want the subscription at all. Any other streaming services usually cancel your subscription when theres nonpayment (I didnt pay paramount because I wanted them to cancel it like any other streaming service will if you dont pay). But instead they kept trying to charge me! I usually lock my card so money cant be taken off but they ended up taking it off when my card wasnt locked. I spoke to an agent who said they have a no refund policy, but when I asked to speak to her supervisor, she put me on hold and when she came back said theyd refund me back $14.06 back to my card. My refund email literally had nothing in any field that confirmed the refund it only had my name so it seems like they sent me a faulty ************* process the refund. I am asking for proof of my refund for $14.06 since the email doesnt have any proof. My paramount email is ************************

      Business Response

      Date: 05/29/2025

      Dear ********,

      Thank you for reaching out to us about the issue you encountered with your refund. We understand how frustrating this must have been and sincerely apologize for the inconvenience.

      Wed like to make this right and assist with any billing issues you may still be experiencing. A supervisor will give you a call between 9 AM - 6 PM CT to the phone number you provided here.

      Your experience with Paramount+ is very important to us and we hope to help resolve this issue for you.

      We look forward to assisting you.

      Regards,
      Paramount+ ****************

      Customer Answer

      Date: 05/29/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******** ******

    Paramount+ is NOT a BBB Accredited Business.

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