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Business Profile

Streaming Service

Paramount+

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Streaming Service.

Important information

  • Customer Complaint:
    BBB's profile for Paramount+ was created in August 2004. A review of complaints was done in November 2024.

    For technical and subscription related issues, BBB recommends users review Paramount+ Subscription Terms and Troubleshooting.

    For additional support, please contact Paramount at Contact Us.

Complaints

This profile includes complaints for Paramount+'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Paramount+ has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Customer Complaints Summary

    • 853 total complaints in the last 3 years.
    • 208 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/04/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      2/12/25 ****** play for Paramount Plus The app freezes and I asked ****** for refund and denied and asked paramount plus like my refund for something I can't even use

      Business Response

      Date: 03/06/2025

      Dear *******,

      Thank you for reaching out to us about the issue encountered with your account. We understand how frustrating this must have been and sincerely apologize for the inconvenience.

      Upon researching your case, we can confirm that a refund in the amount of $119.99 was issued on 3/06/2025 by ****** Play. Your experience with Paramount+ is very important to us and we hope this resolves the issue.  If you need further billing or account management, please contact ****** Play customer support at ***********************************************. Thanks for understanding!

      Regards,
      Paramount+ ****************

    • Initial Complaint

      Date:03/03/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I cant reach Paramount+ to ask some questions about my app not working correctly, the very same app Im paying $13 a month for, they tell you to chat and Whomever is on the other end is beyond incompetent which leads me to believe its not even a real person. I have questions about my account and no matter what I do when I call them and no matter what I press Im never able to talkto anyone they just keep jerking you around and sending you and sending you and sending you I want a call from Paramount+ so I can an address my concerns and what I want to give feedback I should be able to go on the website and do so why cant I Paramount+

      Business Response

      Date: 03/06/2025

      Dear *******,

      Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been and sincerely apologize for the inconvenience.

      Wed like to make this right and assist with any issues you may still be experiencing. A supervisor will give you a call between 9 AM - 6 PM ET to the phone number you provided here.

      Your experience with Paramount+ is very important to us and we hope to help resolve this issue for you.

      We look forward to assisting you.

      Regards,
      Paramount+ Customer Service

    • Initial Complaint

      Date:02/27/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We canceled our subscription to Paramount+ on February 24th. Yesterday on February 26th my credit card was charged by Paramount+ without authorization after the subscription had been canceled. They offered a "refund" within 7-10 business days. I told them that was unacceptable, the transaction was not authorized, I want it reversed and I want my money back immediately. They refused to reverse the charge and proceeded to issue a refund. I talked to multiple representatives who refused to help. I was hung up on while waiting to speak with a supervisor. I called again and waited for over 40 minutes to talk to a supervisor and still didn't get a supervisor. Then after looking through my transactions I seen that I had just paid Paramount+ on February 3rd. There were multiple attempts to charge my card between February 3rd and February 26th when the unauthorized transaction took place. I paid for 30 days of service on February 3rd and didn't even have access to the content on Paramount+. On or around February 15th I was watching my nephew and tried to put a show on for him that was on Paramount+. I was unable to access the app for at least the last 10 days. I've since disputed the charge on February 3rd with my bank seeing as how I paid for 30 days of service but did not receive 30 days of service. Right now Paramount+ owes me a total of $27.92 I want my money back immediately. 7-10 days is unacceptable especially when the transaction on February 26th was illegal and unauthorized considering I canceled my account on February 24th. Also, this was a shared account. Its in my girlfriends name but the account was paid on my credit card. They're going to say they can't find the account under my name and email so they'll have to contact me directly to resolve this.

      Business Response

      Date: 02/28/2025

      Dear *****,

      Thank you for reaching out to us about the issue you encountered with your account. After researching your case, we can confirm that a refund in the amount of $13.96 was issued and a confirmation email was sent. Please allow 7-10 business days for processing depending on your financial institution. We can also confirm the transaction that occurred on 2/26/2025 has been voided and will not be processed. You may see a pending charge on your account, but you can expect the transaction to be removed within 7-10 business days as well. Unfortunately, we do not have the capability to expedite these transactions, or issue refunds back to another method of payment other than where it originated from. 

      We appreciate your patience and understanding.  

      Have a great day!

      Regards,
      Paramount+ ****************

      Customer Answer

      Date: 02/28/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********. I accept the response only because the refund processed this morning and my bank allowed the dispute for the charge on February 3rd so I was refunded for both charges today.

      However, I do not think it's fair that anyone should have to wait 7 to 10 days to be refunded for an unauthorized transaction. If your company would have reversed the charge (a reversal and a refund are two different things) a reversal would have put the money back into my account almost immediately. It's not that I need the money, it's the principle of the situation. I canceled my subscription and was charged after, I should get that money back immediately. I also do not think it's fair that your company will charge for 30 days of service but stick to the same billing cycle. I wasn't using the service so I stopped paying on January 17th which stopped access to content. I paid on February 3rd but since the "billing cycle" was on the 17th I lost access to content after 15 days when I paid for 30 days of service. I know of no other app or service that operates in such a fashion and I seriously urge your company to review these type of policies as it is bound to cause you to lose customers. If I stop paying for Peacock or Hulu or ******* they don't continue trying to bill me repeatedly. My service stops until I pay manually and when I start paying again a new 30 day cycle starts. 

      I was planning to subscribe again when the new ****** comes out this summer, I'm probably not going to now after this debacle. Mainly because your customer service **** were little to no help and I was treated very rudely when I asked for a supervisor. Only one representative out of the multiple **** I talked to even tried to help. 

      I really hope your company will rethink its business practices and handle situations like mine better in the future. The only reason I'm agreeing to closing the case is because I got my money back already, not because I agree with Paramount making unauthorized transactions and then making people wait 7-10 days because of your company's mistake. Had the charge been reversed (again, different from a refund) and I got my money back immediately I would have let the charge on the 3rd go. Since I've been paid in full for both charges its only fair that I agree to close the case. That does not mean I agree with what was said in the response or this type of business practice. 


      Sincerely,

      ***** *********

    • Initial Complaint

      Date:02/27/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I cancelled/attempted to cancel the subscription and the company keeps charging my card every month. They make it impossible to stop these charges from happening. It is the most ridiculous business practice I have ever encountered. I never even used the service after the first month. The account may be associated with the following emails: ************************** ************************** ***************************************************

      Business Response

      Date: 02/28/2025

      Dear *****,

      Thank you for reaching out to us about the issue you encountered with cancelling your Paramount+ subscription. We understand how frustrating this must have been and we sincerely apologize for the inconvenience. As per our billing policy, we cannot grant refunds for Paramount+ subscriptions: **************************************. However, we researched your case and as a result we issued a refund as a courtesy for the last three months totaling the amount of $19.41. Please allow 7 to 10 days for processing to your financial institution. We've also canceled your subscription associated with the email address bg***nberg@tr***ty-pa********** effective immediately. 

      Your experience with Paramount+ is very important to us and we hope this resolves the issue. However, if you still have concerns regarding this matter, please let us know.

      Have a great day!

      Regards,
      Paramount+ Customer Service 

    • Initial Complaint

      Date:02/20/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The merchant has is not willing against a United States Veteran. An account was opened with an email I dont use. The charges span back 10 months and they are refusing to assist. During my chat conversation online, after I explained to one of the agents that I was a veteran and there utilized a legitimate a account for the discount that is offered to veterans he/she disconnected the chat immediately. I have spoken with numerous representatives who are not willing to compensate for these charges. I am looking to have this resolved in a timely manner as this establishment is so big that feel that there is not a need to look at something deeper even more for someone who has served this country.

      Business Response

      Date: 02/25/2025

      Dear Angel,

      Thank you for reaching out to us about the issue encountered with billing. We understand how frustrating this must have been and we sincerely apologize for the inconvenience. After researching your case, we are unable to issue a refund for the requested amount as it appears to be a fraud claim. We kindly suggest you contact your financial institution to investigate this matter.

      Your experience with Paramount+ is very important to us and we hope this resolves the issue. However, if you still have concerns regarding this matter, please let us know.

      Have a great day!

      Regards,
      Paramount+ ****************

    • Initial Complaint

      Date:02/19/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Have been charged $14.09 for Paramount streaming for last six months. Dont remember ever signing up. Thought it might have been given through Amazon Prime but not listed on that account. Tried calling ******** and they cannot find account. Sent me an email requesting 10 numbers of my credit card account. Dont feel I should have to provide these to cancel a subscription I never ordered.

      Business Response

      Date: 02/21/2025

      Dear ****,

      Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been and sincerely apologize for the inconvenience.
       
      We've researched your case and saw a member of our ************* team sent you an email on 2/21/2025 regarding your issue via case number 21486352. Please reply to their email for further assistance. You can also call **************** at ***************** days a week from 9 a.m. to midnight ET.
       
      Your experience with Paramount+ is very important to us and we hope we can resolve the issue. If you still have concerns regarding this matter, please let us know.
       
      Regards,
      Paramount+ ****************

    • Initial Complaint

      Date:02/18/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I use your streaming service to keep the tv playing content throughout the night for my senior parent with dementia. They need constant background noise or cannot sleep. Your streaming app asks several times per night "Are you still watching?" and even clicking the "Don't ask again" option does not keep this from happening again. I think it's ridiculous that I have to get up several times throughout the night to keep her tv playing your content. There is apparently no way to opt out of this feature. I am considering this a denial of service. I would like a resolution. There should be an option for users to control the content and/or usability of the service they are paying for.

      Business Response

      Date: 02/24/2025

      Dear *****,

      Thank you for reaching out to us about the issue encountered with auto-play on Paramount+. We understand how frustrating this must have been and sincerely apologize for the inconvenience.

      We are unable to locate an active account with the provided information. Please call **************** at ***************** days a week from 8 a.m. to 2 a.m. ET, and wed be happy to help you over the phone.

      Your experience with Paramount+ is very important to us and we hope to resolve this issue soon.

      We look forward to assisting you.

      Regards,
      Paramount+ ****************

    • Initial Complaint

      Date:02/12/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Today is February 12th. I checked my bank account, as a habit to keep track of my spending, and noticed two $13.77 fees from Paramount Plus that I had not approved of. I had an account until November 2024, and have not attempted to resubscribe to Paramount since then. But, on February 4th, 2025 I was charged $13.77, twice, for a subscription I do not have nor applied for. These charges are not of my doing, and I would like a total refund from Paramount.

      Business Response

      Date: 02/13/2025

      Dear Autumn,

      Thank you for reaching out to us about the issue encountered with your account. We understand how frustrating this must have been and sincerely apologize for the inconvenience.

      Upon researching your case, our records indicate that you signed up through an iOS or Apple device and we are therefore unable to manage your account. The images you provided also indicate the charges originated from Apple.

      If you have any further account-related questions (i.e. billing, account changes, refund requests etc.), please contact ***** directly for further assistance using the information below:
      - iTunes: Visit ***************** or download the Apple Support app in the App Store.

      Your experience with Paramount+ is very important to us and we hope this resolves the issue.

      Regards,
      Paramount+ ****************

      Customer Answer

      Date: 02/13/2025

       
      Complaint: 22933139

      I am rejecting this response because:

      When I called Apple first to resolve this issue, they directed the responsibility to Paramount Plus and would not give me a refund. $13.77 has been taken from my account twice, and I would greatly appreciate a refund for both transactions, since it was taken without my permission or knowledge.
       
      Sincerely,

      Autumn Lace

      Business Response

      Date: 02/19/2025

      Dear Autumn,

      Thank you again for reaching out to us about the issue encountered with billing for your subscription through *****. We understand how frustrating this must have been and sincerely apologize for the inconvenience.

      Since you signed up through an iOS or Apple device we do not have access to your billing information and are therefore unable to manage your account, including but not limited to providing a refund on *****'s behalf.

      If you have any further billing-related questions, please contact ***** directly for further assistance since this is where the purchase originated from.

      Your experience with Paramount+ is very important to us and we hope this resolves the issue.

      Regards,
      Paramount+ ****************

    • Initial Complaint

      Date:02/08/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I canceled my subscription with this company, Paramount+ around late November, 2024. I have a confirmation email stating that my account has been canceled and I would not be billed. I was billed December 23, 2024 in the amount of $8.47. I did NOT authorize Paramount+ to take out any money from my credit card account due to the ****** I canceled my account in November, 2024. January, 2025 Paramount+ "TIRED" to hit my *********** Credit Card 3 times in January, 2025 I contacted Paramount+ thru email, stating "cancel" this and "DO NOT HIT MY CREDIT CARD AGAIN!" Paramount+ did again! I emailed Paramount+ and told Paramount+ to remove my credit card information. Paramount+ gave me another confirmation number, thru email. Then Paramount+ hit my credit card again! I called my credit card, ***********. I told *********** what Paramount+ is "trying to steal my money from this account" *********** put a "BLOCK" on Paramount+ due to the "fact" I have "proof" of my complaint/grievances.

      Business Response

      Date: 02/12/2025

      Dear *******,

      Thank you for reaching out to us about the issue you encountered with your subscription. We understand how frustrating this must have been and we sincerely apologize for the inconvenience.

      After researching your case, we can confirm that your subscription was reactivated and renewed on 12/22/2024 at the customer level. A refund in the amount of $8.47 has been issued for this transaction, please allow 7 to 10 days for processing to your financial institution. Our records also show your account was past due for your January invoice. We have stopped collection attempts for this on your account and you will not be charged, so long as you do not reactivate your subscription again. Your subscription has been canceled effective immediately and youll receive a confirmation email in the next 24 hours. 

      Your experience with Paramount+ is very important to us and we hope this resolves the issue. However, if you still have concerns regarding this matter, please let us know.

      Regards,
      Paramount+ Customer Service 

    • Initial Complaint

      Date:02/07/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We somehow signed up with a third party for Paramount+, This was January 18th, 2025. They sold us a lifetime account for $199.99. It was billed though ********************. The person on the phone walked us through the sign on and we went through your procedure to get the sign on code on the TV. The person on the phone (***** with an accent) then entered the code and we had access. Today, a month later, we found we had lost access so we called ***** **** (I have phone numbers). Again, we gave him the codes on our TVs and he reactivated us. Our user name on the sign in now showed as 'paramount' instead of our names. My question is, is this legitimate or have we been scammed? We need to know if we should cancel our credit card.

      Business Response

      Date: 02/12/2025

      Dear ***,

      Thank you for reaching out to Paramount, and we are sorry to hear about what happened. Paramount+ is not associated in any way with ********************, and they are not an authorized seller of Paramount+ subscriptions. Paramount+ is only available for purchase through select third parties such as ******, *****, ****** Pay, and *****

      If you have any further questions regarding this matter, please call **************** at ***************** days a week from 8 a.m. to 2 a.m. ET, and wed be happy to speak with you over the phone.

      Regards,
      Paramount+ ****************

    Paramount+ is NOT a BBB Accredited Business.

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