Complaints

This profile includes complaints for Paramount+'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Paramount+

  San Francisco, CA 94107-2153

• 

  Showtime Networks, Inc.

  1633 Broadway New York, NY 10019

• 

  CNET

  30 Jericho Executive Plaza Jericho, NY 11753

• 

  CBS Interactive Inc

  9920 Corporate Campus Suite 1000 , Lousiville, KY 40223

• 

  CBS Interactive Inc

  1630 Lyyndon Farm Ct. #A Louisville, KY 40223

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In November 2024 we signed up for paramount+ and we were eager to start using the streaming platform however after signing up our login credentials didnt work to log us in so we tried making another account and using a different card and encountered the same problem. Eventually we were able to login with my husbands account. I however have never been able to sign in and continued to get an error message. Ive tried so many times to sign in so I can cancel my account with no success. I would like to delete my account and get refunded for the monthly subscription cost dating back to nov 2024

  Business Response

  Date: 06/23/2025

  Dear ****,
  
  Thank you for reaching out to us about the issue encountered with your account. We understand how frustrating this must have been and sincerely apologize for the inconvenience.
  
  We are unable to locate your account with the provided information. Please call **************** at ***************** days a week from 9 a.m. to 10 p.m. ET, and wed be happy to help you over the phone.
  
  Your experience with Paramount+ is very important to us and we hope to resolve this issue soon.
  
  We look forward to assisting you.
  
  Regards,
  Paramount+ ****************

• Initial Complaint

  Date:06/18/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have paid for Paramount + Showtime for a year on my TV. I have ******* cable. I have been unable to login for over a 2 weeks. It appears that I MAY have forgotten my password but each time I request a replacement password email but nothing happens. Now the option doesn't appear. I even tried to sign up anew thinking perhaps my year membership was up. But, the system won't let me saying I already have an account! I tried to request thru Paramount a call back from it's customer request form but it requires a country to be indicated BUT doesn't have the USA as a choice!!!! The chat bot has a similar problem. All i want is to get some help to have the service restored so I can watch! If my year is up, fine, I'll renew, but that doesn't seem the case. There appears to by no way to talk to a human. No 800# to get you there either.

  Business Response

  Date: 06/18/2025

  Dear ****,
  
  Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been and sincerely apologize for the inconvenience.
  
  Please call **************** at ***************** days a week from 9 a.m. to 10p.m. ET, so we can investigate this further.
  
  Your experience with Paramount+ is very important to us and we hope we can resolve the issue. If you still have concerns regarding this matter, please let us know.
  
  We look forward to assisting you.
  
  Regards,
  Paramount+ ****************

  Customer Answer

  Date: 06/19/2025

   
  Complaint: 23485284
  
  I am rejecting this response because: I called the number supplied and after an hour on the phone I was ultimately led to signing up for Paramount + again at the annual rate as I had before.  BUT the agent was unable to tell me if my subscription had expired given that I have a new credit card # than when I signed up. Bottom live i canceled the new subscription the agent had me sign for and don't have the service.   Sad.  Paramount can feel free to reach out.  IF my subscription is expired I will gladly renew the annual plan, BUT NOT BEFORE.   Thanks to the BBB Staff for your help. 
  
  Sincerely,
  
  **** ********

  Business Response

  Date: 06/23/2025

  Dear ****,
  
  Thank you for reaching out to us about the issue you encountered with your subscription. We understand how frustrating this must have been and sincerely apologize for the inconvenience.
  
  Wed like to make this right and assist with any account issues you may still be experiencing. A supervisor will give you a call between 9 AM - 6 PM ET to the phone number you provided here.
  
  Your experience with Paramount+ is very important to us and we hope to help resolve this issue for you.
  
  We look forward to assisting you.
  
  Regards,
  Paramount+ ****************

  Customer Answer

  Date: 06/27/2025

   
  Complaint: 23485284
  
  I am rejecting this response because: it didn't happen...  Please forgive me  for the length of this response.   Since my last communication, I received an email from ***, a Paramount customer service representative on June 24.  On of the responses suggested in the email was "you can call me now." I responded within seconds:"you can call me now at 215--7**-****. It's a landline."  I heard nothing from this email.  On June 26 I received an email from the BBB with the notification that Paramount had sent that I would "get a call from a supervisor with the number [I] provided."  That was yesterday.  No call yet.  Thanks BBB for you help so far. 
  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:06/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have spoken numerous times to this company about the poor quality of their product, streaming service. I have tried to come to a solution but they have refused to reimburse me even though their service is bad.

  Business Response

  Date: 06/24/2025

  Dear ******,
  
  Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been and sincerely apologize for the inconvenience.
  
  Please call **************** at ***************** days a week from 9 a.m. to 10p.m. ET, so we can investigate this further.
  
  Your experience with Paramount+ is very important to us and we hope we can resolve the issue. If you still have concerns regarding this matter, please let us know.
  
  We look forward to assisting you.
  
  Regards,
  Paramount+ ****************

  Customer Answer

  Date: 06/24/2025

   
  Complaint: 23468044
  
  I am rejecting this response because:
  I have called numerous times, this business is giving me the run around 
  Sincerely,
  
  ****** *******

  Business Response

  Date: 06/24/2025

  Dear ******,
  
  Thank you for reaching out to us about the issue you encountered with streaming. We understand how frustrating this must have been and sincerely apologize for the inconvenience.
  
  Wed like to make this right and assist with any streaming issues you may still be experiencing. A supervisor will give you a call between 9 AM - 6 PM PST to the phone number you provided here.
  
  Your experience with Paramount+ is very important to us and we hope to help resolve this issue for you.
  
  We look forward to assisting you.
  
  Regards,
  Paramount+ ****************

  Customer Answer

  Date: 06/25/2025

   
  Complaint: 23468044
  
  I am rejecting this response because:

  I am getting the same answer from the company after numerous separate reports of this problem. The are just giving me the run around.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:06/13/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had service over 1 yr at first ut worked niw only a few minutes maybe. They will not help. I'm vision impaired they still want to send email, they promise it never arrives. They are rude c and tell why don't you just cancel why would you pay. At first the service worked , turn shortly off and on. They do not follow thru with their iwn timeliness or service. They often just gang up.

  Business Response

  Date: 06/24/2025

  Dear *******,
  
  Thank you for reaching out to us about the issue you encountered with streaming. We understand how frustrating this must have been and sincerely apologize for the inconvenience.
  
  Wed like to make this right and assist with any streaming issues you may still be experiencing. A supervisor will give you a call between 9 AM - 6 PM PST to the phone number you provided here.
  
  Your experience with Paramount+ is very important to us and we hope to help resolve this issue for you.
  
  We look forward to assisting you.
  
  Regards,
  Paramount+ ****************

• Initial Complaint

  Date:06/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered Paramount about a year ago but it would not down load on my ************** I called the same night to troubleshoot & eventually in that conversation I canceled my subscription. Troubleshooting did not fix the issue. Today I checked my checking ***************** pulled $451.84, my bill is usually $381. & change. My husband went to xfinity to find out why our bill jumped almost $120 & they told him Paramounts charge. This was a canceled service (over a year ago!!!) I'm hoping they refund me but I'm not sure they will.

  Business Response

  Date: 06/13/2025

  Dear *******,
  
  Thank you for reaching out to us about the issue encountered with your account. We understand how frustrating this must have been and sincerely apologize for the inconvenience.
  
  Upon researching your case, we are unable to locate your account with the provided information. However, since you mentioned being charged through Xfinity, this would indicate you signed up directly through them and we are therefore unable to manage your account.
  
  If you have any further account-related questions (i.e. billing, account changes, refund requests etc.), please contact Xfinity directly for further assistance using the information below:
  
  -Xfinity/Xumo: Call *************.
  
  Your experience with Paramount+ is very important to us and we hope this resolves the issue.
  
  Regards,
  Paramount+ ****************

• Initial Complaint

  Date:06/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a paramount plus gift card & added it to my account but they refuse to give me access to anything if I don't give them a credit card number

  Business Response

  Date: 06/12/2025

  Dear ******,
  
  Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been and sincerely apologize for the inconvenience.
  
  Please call **************** at ***************** days a week from 9 a.m. to 10p.m. ET, so we can investigate this further.
  
  Your experience with Paramount+ is very important to us and we hope we can resolve the issue. If you still have concerns regarding this matter, please let us know.
  
  We look forward to assisting you.
  
  Regards,
  Paramount+ ****************

• Initial Complaint

  Date:06/12/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for Paramount plus and was supposed to get a week free. I did not get a week free and was charged ***** plus tax right away. I disputed this with ****** play and it was denied, as I was advised it went beyond the scope of theee refund policy. I want my money back and some extra due to the extra work I had to go through.

  Business Response

  Date: 06/12/2025

  Dear ******,
  
  Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been and sincerely apologize for the inconvenience.
   
  It appears this issue occurred due to an error in Googles system, however, we were able to find a solution. Per your request, we have canceled your subscription effective immediately and issued a one-time courtesy refund of $14.03. Please note that we previously have not had the ability to issue refunds through ****** as it is outside of our billing system, so this is a new capability for us and we are happy to be able to fulfill your request.  
  
  If you need further billing or account management, please contact Google Play customer support at ***********************************************. Thanks for understanding!
  
  Regards,
  Paramount+ ****************

  Customer Answer

  Date: 06/12/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *********

• Initial Complaint

  Date:06/08/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The app on my TV lags tremendously all the time. Its the only app that does this. Just today, while watching a movie, it froze 3 times. I had to completely turn off my TV in order to restart the app. Can you fix the errors with the app?

  Business Response

  Date: 06/11/2025

  Dear *******,
  
  Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been and sincerely apologize for the inconvenience.
  
  Please call **************** at ***************** days a week from 9 a.m. to 10p.m. ET, so we can investigate this further.
  
  Your experience with Paramount+ is very important to us and we hope we can resolve the issue. If you still have concerns regarding this matter, please let us know.
  
  We look forward to assisting you.
  
  Regards,
  Paramount+ ****************

• Initial Complaint

  Date:06/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Streaming app on ******* smart TV is completely unusable. I've spent 2 hours trying to watch something, got less than 10 minutes through but the ads play just fine and frequently. I've probably watched an hour of ads alone. Went to play it on my PS4, no sound. Absolutely ridiculous with the cost of the service that you can't use it for what its meant for. I'm not paying to watch things on my 4 inch phone screen, where it of course works fine, but still the 5 minute long ads are ridiculous. They do nothing to fix it and has been a known problem for years.

  Business Response

  Date: 06/09/2025

  Dear ****,
  
  Thank you for reaching out to us about the issue you encountered while streaming Paramount+. We understand how frustrating this must have been and sincerely apologize for the inconvenience.
  
  Please call **************** at ***************** days a week from 9 a.m. to midnight ET, so we can investigate this further.
  
  Your experience with Paramount+ is very important to us and we hope we can resolve the issue. If you still have concerns regarding this matter, please let us know.
  
  We look forward to assisting you.
  
  Regards,
  Paramount+ ****************

• Initial Complaint

  Date:06/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today June 5 I was hit with a $12.99 charge on my chime card. I never signed up for service with them. I have had some other charges pop up that are fraudulent so I'm not blaming them for signing me up but they aren't being real helpful about fixing the problem. I was told since charge is still pending there is nothing they can do. I said ok well let's shut the account down so I won't be charged next month and I will dispute with my bank. the representative asked for my credit card number and said without it she can't help me. I think at this point in time to many people have my credit card number. I asked her if I was calling about my service being down or technical support would she need my credit card number to pull up the account and maybe I don't understand how security works on the cards but to make a purchase I need my billing address name card number email address and all that jazz so why isn't that info attached to this fraudulent account at least some of it enough that putting my name in a data base would pull up account with out using cc number.

  Business Response

  Date: 06/11/2025

  Dear ******,
  
  Thank you for reaching out to us about the issue encountered with billing. We understand how frustrating this must have been and we sincerely apologize for the inconvenience. After researching your case, we are unable to issue a refund for the requested amount as it appears to be a fraud claim. We kindly suggest you contact your financial institution to investigate this matter.
  
  Your experience with Paramount+ is very important to us and we hope this resolves the issue. However, if you still have concerns regarding this matter, please let us know.
  
  Have a great day!
  
  Regards,
  Paramount+ ****************