Business Profile

Streaming Service

Paramount+

Headquarters

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Important information

Customer Complaint:
BBB's profile for Paramount+ was created in August 2004. A review of complaints was done in November 2024.

For technical and subscription related issues, BBB recommends users review Paramount+ Subscription Terms and Troubleshooting.

For additional support, please contact Paramount at Contact Us.

Complaints

This profile includes complaints for Paramount+'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

853 total complaints in the last 3 years.
203 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/06/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased the annual subscription on 11/9/22 for $49.99. I live in a rural community and just had the ability to get Wi-Fi in the past few month. I canceled my satellite service and learned about streaming. I have subscriptions for Hulu, HBOMax, peacock +, discovery + never once had a problem. I added paramount+ last and cant watch anything more than a few minutes and when the ads comes on the screen freezes. I have tried everything their website instructed me to do to no avail. I watch from my Vizio smarttv that is 1 1/2yrs old. On theTV there is no way to contact the company. I have emailed them thru the website which shows up as my iPad to no avail. I would like the channel but I am a disabled widow that cant keep going behind the tv to unplug it every 10 mins, nor do I care to. I very disappointed in a Paramont product.
Business Response
Date: 12/09/2022
Dear ******,

Thank you for reaching out to us about the issue you encountered while streaming. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.

Please call **************** at ***************** days a week from 9 a.m. to midnight ET, so we can investigate this further! You can also email us at ***********************************.

Your experience with Paramount+ is very important to us, and we hope we can resolve the issue. If you still have concerns regarding this matter, please dont hesitate to let us know.

We look forward to assisting you.

Regards,

Paramount+ ****************
Customer Answer
Date: 12/09/2022

Complaint: 18534126

I am rejecting this response because:
I would have call them but I couldnt even find a phone# for them. I will call to see if they will cancel and refund me my unused portion. Until then I want this complaint to stay open.

Sincerely,

*************************
Business Response
Date: 12/19/2022
Dear ******,

Thank you for the update. Just let us know if you run into any issues and wed be happy to assist you further.

Regards,

Paramount+ ****************
Customer Answer
Date: 12/21/2022

Complaint: 18534126

I am rejecting this response because:
I have called ************* twice, been put on hold for over ********************************************************************** They have not responded to my emails.

Sincerely,

*************************
Initial Complaint
Date:12/06/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recieved an email that Paramount + was offering 50% off annual memberships if you signed up by the end of 26 Nov 2022 making the annual charge of $99.99 drop to $49.99. I went onto the Paramount website and signed up and entered the code which then shown the amount of $99.99 but had the 50% off price of $49.99 in parentheses, which I took is the charge with the next charge of $99.99 for the renewal. Instead after confirming the payment it charged me $99.99. I contacted Paramount+ contact page on 26 Nov 2022 to notify them of this mistake. They finally replied on 5 Dec 2022 with a request of a screen shot of the page with the coupon I used which i did send, then I got bounced to a different service rep after I sent all the info they asked for I informed them that if they can not honor their end I wanted to cancel my subscription and want a full refund then another service rep on 6 Dec 2022 stated they do not do refunds and sent me a link to their legal page. At this point I put in a dispute with PayPal for the $50 that they illegally charged. Since I already have this service I am willing to pay the $49.99 but I feel like this is a giant con on how they just take your money and then throw you to a legal page stating no refunds.
Business Response
Date: 12/07/2022
Dear *******,

Thank you for reaching out to us about the issue you encountered with your account. We researched your case, and saw a chargeback from your credit cards bank in the amount of $50.00. Since the transaction was reversed by your bank, we are unable to issue you a refund.

Your experience with Paramount+ is very important to us, and we hope this resolves the issue. However, if you still have concerns regarding this matter, please dont hesitate to let us know.

Regards,
Paramount+ ****************
Customer Answer
Date: 12/13/2022

Complaint: 18533293

I am rejecting this response because:
After initially receiving BBB message I went into my PayPal account which is what I used and there was no refund. So I waited and it is still not there so you and your company stating that my credit card company withheld $50 and according to my account that is not the case. So I do not accept the company's response and this whole ordeal screams that this company is a giant legal scam.

Sincerely,

*************************
Business Response
Date: 12/14/2022
Dear *******,

Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.

Wed like to make this right, and assist with any issues you may still be experiencing. We will have a supervisor give you a call between 9 AM - 6 PM ET to the phone number you provided here.

Your experience with Paramount+ is very important to us, and we hope to help resolve this issue for you.

We look forward to assisting you.

Regards,
Paramount+ ****************
Initial Complaint
Date:12/06/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Nov 17, I began a free trial with the intention of canceling before the week was up since I didnt need another subscription service. On the 23, I went to cancel and the following month had already been charged the $4.99. I said, oh well, whats one month. It charged me a day before a week but no biggie. Then a few days later, I was going to cancel to avoid being charged again by accident. Somehow I managed getting charged for an annual subscription and paying $45 (while they were running a promotional 1/2 off Black Friday sale). Within 24 hours, I had emailed and called to see about a refund for it. And while the agent was nice on the phone, he really beated around the **** about telling me they dont offer refunds. First off, if I wasnt charged a day early originally, I wouldnt have even bought the additional month I didnt want. Secondly, Im typically very careful to cancel and am still not sure how I ended up upgrading the service. Then when I contacted my bank about the charge not being authorized and they reached out to you, paramount then blocked me from this subscription they forced on me. I really feel robbed. I cant recommend this service to anyone and would like to make my situation know so others dont get hoodwinked by this mediocre option. Ive attached images of the timing of these charges.
Business Response
Date: 12/09/2022
Dear *********,

Thank you for reaching out to us about the issue you encountered with your account. We researched your case, and saw that a chargeback in the amount of $45.80 was issued. Since the transaction was reversed by your bank, we are unable to issue you a refund. Additionally, due to the chargeback from your credit card's bank, your subscription was cancelled.

Your experience with Paramount+ is very important to us, and we hope this resolves the issue. However, if you still have concerns regarding this matter, please dont hesitate to let us know.

Regards,

Paramount+ ****************
Initial Complaint
Date:12/04/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased Paramount Plus under the assumption that the ** show Yellowstone was included because Paramount Plus advertises the show. I found out this evening that the new season is not airing on their network. When calling customer service, the hold time is 45 minutes. When attempting a "chat" the automated responses would not let me speak to a live agent.
Business Response
Date: 12/07/2022
Dear *******,

Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.

Wed like to make this right, and assist with any issues you may still be experiencing. We will have a supervisor give you a call between 9 AM - 6 PM ET to the phone number you provided here.

Your experience with Paramount+ is very important to us, and we hope to help resolve this issue for you.

We look forward to assisting you.

Regards,
Paramount+ ****************
Initial Complaint
Date:12/04/2022
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a monthly subscription to Paramount+. Over the Black Friday weekend, I came across a discount for 50% off an annual subscription, so I decided to sign up for that. I applied the discount code and switched my account to annual and I was immediately changed $49.99. First, I still had most of the month left on my monthly subscription. Most services wait till your month finishes and then applies the new changes and subscription changes. Also, I was not prorated for the month I had already paid for. Secondly, the discount was never applied to the annual subscription payment. I was charged full price. I contacted customer support, and after a week they got back to me and told me that the 50% off would be applied to next year's payment. That is the most ridiculous thing I have ever heard of. The ad had said the discount was for this year. I replied to the support person and asked to cancel and receive a refund because that is not what I signed up for, but alas I have not heard back and I suspect I never will. Apparently, Paramount engages in quite a bit of fraudulent advertising when it comes to discounts. Be careful signing up and customer service is a complete joke.
Business Response
Date: 12/08/2022
Dear ***,

Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. We researched your case, and as a result, we issued a refund in the amount of $25.00. Please allow 7 to 10 days for processing to your financial institution.

Your experience with Paramount+ is very important to us, and we hope this resolves the issue. However, if you still have concerns regarding this matter, please dont hesitate to let us know.

We look forward to assisting you.

Regards,
Paramount+ ****************
Customer Answer
Date: 12/08/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:12/04/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received an email on November 3, 2022 informing me to a change in pricing for the subscription platform beginning on December 1, 2022 which would then charge my account on December 4th, 2022. The email also stated that if I acted within November ****th I could switch to an annual plan and save 40% off for the first year of the new subscription at a rate of $59.99 for the first year instead of $99.99 for the year. I immediately attempted to take advantage of this promotion to lock in the rate for the year, but instead kept getting an error message that said I needed to add a different credit card or add funds to my account. I tried different browsers and different days and kept receiving the error message. I initially contacted their social media platform but by November 22nd, had not received any response so I contacted the email on their customer service contact page. I recieved an auto reply stating I would get an answer shortly with a case number. I then got an email November 23rd apologizing for the error and asking me to attach a photo of the error screen to which I replied and attached immediately. I did not hear back for several days so I emailed again on November 25th advising them that I had already attached the screenshot requested and expect a timely response as the promotion was running out of time. They responded November 25th, that they were aware of the problem and that they could apply the promotion on my behalf that day, asking my to confirm proceeding.I responded right away very clearly giving permission to apply the changes to my account and reiterated the exact promotion I wanted applied.As of December 3rd, I got an email saying my subscription had been changed and that they charged my credit card. I checked my account and they did not apply the promotion as arranged and promised, but charged an unauthorized monthly fee that is nearly double my previous monthly payments.I emailed again and they terminated my subscription completely and I am out
Business Response
Date: 12/10/2022
Dear ********,

Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.

We've researched your case and saw a member of our ************* team replied to your email on 11/23 regarding your issue. Please reply to their email for further assistance.

Your experience with Paramount+ is very important to us, and we hope we can resolve the issue. If you still have concerns regarding this matter, please dont hesitate to let us know.

We look forward to assisting you.

Regards,
Paramount+ ****************
Initial Complaint
Date:12/03/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed up for paramount plus two weeks ago. I entered my email in wrong as a type o. I was not prompted to enter a password Im assuming my phone just did it. When I needed to put my password in to watch on my tv I realized I didnt know it. Then I tried to reset and thats when the company made me aware that I did a type o in my email. I acknowledge that this is all my fault. However the company will not communicate with me to correct it. They keep saying they rectified my email address yet I still can not reset the password. I questioned that maybe because I used my work email that the security features are to high. Which I doubt as I use that email frequently. They told me to change my email online. That only works if I can get in to my account. Regardless I paid for a one year subscription for paramount plus and I can not get access to it. All I want is access to something I paid for in full. *** never filled a complaint like this before one thing I find very frustrating is there is no phone number for paramount plus outside the US. They can just ignore your emails and take your money and not provide a service that has been pre paid for a year. If given an email address I can forward all emails Thank you in advance for youre help.
Business Response
Date: 12/10/2022
Dear ********,

Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.

We've researched your case and saw a member of our ************* team replied to your email on 12/04/22 regarding your issue. Please reply to their email for further assistance.

Your experience with Paramount+ is very important to us, and we hope we can resolve the issue. If you still have concerns regarding this matter, please dont hesitate to let us know.

We look forward to assisting you.

Regards,
Paramount+ ****************
Initial Complaint
Date:12/03/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Re: complaint #******** I accepted the company's choice of calling to settle problem. Yet, they never called. At this time, I want to settle problem by asking for a refund for the months of September 2022 through January 7, 2023, when the year prepaid is done. I did not appreciate being terminated and I had paid the year in advance, nor do I appreciate the lie of calling and never actually doing anything. A refund is all I want.
Business Response
Date: 12/08/2022
Dear *******,

Thank you for reaching out to us about the issue you encountered with your account. We researched your case, and our records show that a member of our customer care team spoke with you on 12/06/22 regarding your issue. As a result, a credit in the amount of $50.00 was applied to your account and a confirmation email was sent.

Your experience with Paramount+ is very important to us, and we hope this resolves the issue. However, if you still have concerns regarding this matter, please dont hesitate to let us know.

Regards,
Paramount+ ****************
Customer Answer
Date: 12/09/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:12/03/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi there, I received an email stating that I had changed my emails on my account, when I never did - and I would like a response from the company on how I rectify this .. I have been locked out of all my accounts and have no access, but someone is using my account attached to my credit card and I am very unhappy ... there was no two step verification on this matter, someone was just able to change the account with ease ... I would like a refund for the inconvenience and the breach of my privacy. Case # ******** Jenn
Business Response
Date: 12/10/2022
Dear ****,

Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.

We've researched your case and saw a member of our ************* team sent you an email on 12/04/22 regarding your issue. Please reply to their email for further assistance.

Your experience with Paramount+ is very important to us, and we hope we can resolve the issue. If you still have concerns regarding this matter, please dont hesitate to let us know.

We look forward to assisting you.

Regards,
Paramount+ ****************
Customer Answer
Date: 12/10/2022

Complaint: 18518095

I am rejecting this response because:
I responded 3 times to that email with no response back - and no account access

Sincerely,

*****************
Business Response
Date: 12/14/2022
Dear ****,

Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been and sincerely apologize for the inconvenience.

We can confirm a member of our ************* team replied to your email on 12/14/2022 and is looking forward to your reply to assist you further.

Your experience with Paramount+ is very important to us and we hope your issue gets resolved soon. If you still have concerns regarding this matter, please let us know.

Regards,

Paramount+ ****************
Initial Complaint
Date:12/02/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid for Black Friday promotions. **** cents for 2 months. Solely purchased this to watch Yellowstone season 5. I'm supposed to have full access to Paramount +But now told its not available But it shows it on Paramount + but is locked So disappointing ??Just want what I paid for
Business Response
Date: 12/06/2022
Dear ********,

Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.

Wed like to make this right, and assist with any issues you may still be experiencing. We will have a supervisor give you a call between 9 AM - 6 PM ET to the phone number you provided here.

Your experience with Paramount+ is very important to us, and we hope to help resolve this issue for you.

We look forward to assisting you.

Regards,
Paramount+ ****************

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Paramount+ is NOT a BBB Accredited Business.