Complaints

This profile includes complaints for Paramount+'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Paramount+

  San Francisco, CA 94107-2153

• 

  Showtime Networks, Inc.

  1633 Broadway New York, NY 10019

• 

  CBS Interactive Inc

  9920 Corporate Campus Suite 1000 , Lousiville, KY 40223

• 

  CNET

  30 Jericho Executive Plaza Jericho, NY 11753

• 

  CBS Interactive Inc

  1630 Lyyndon Farm Ct. #A Louisville, KY 40223

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/16/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  can't login . my login was either with ******************* or ******************** your password reset doesn't work. please stop charging me and refund for any charges after 12/13 because i can't login. thanks

  Business Response

  Date: 12/19/2022

  Dear *****,
  
  Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. We researched your case, and as a result, we issued a refund in the amount of $12.05. Please allow 7 to 10 days for processing to your financial institution. We've also canceled your subscription, and you'll receive a confirmation email in the next 24 hours.
  
  Your experience with Paramount+ is very important to us, and we hope this resolves the issue. However, if you still have concerns regarding this matter, please dont hesitate to let us know.
  
  We look forward to assisting you.
  
  Regards,
  Paramount+ ****************

  Customer Answer

  Date: 12/20/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:12/14/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to cancel my subscription on the app. The app told me I would have to do it through the website. I went to the website and stepped through the process only to be told Something went wrong. Try again later. I did this for a week same message every time. I messaged their "Help" account on ******* and never received a reply. I called and went through a bunch of prompt questions only to be told I would have to speak to a representative for which their was a 45 minute wait. It seems like this app is setup to make people give up or forget about cancelling. Very shady.

  Business Response

  Date: 12/15/2022

  Dear *******,
  
  Thank you for reaching out to us about the issue you encountered with canceling your account. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. We researched your case, and found that your subscription was already cancelled on 10/31/2022.
  
  Your experience with Paramount+ is very important to us, and we hope this resolves the issue. However, if you still have concerns regarding this matter, please dont hesitate to let us know.
  
  Regards,
  Paramount+ ****************

  Customer Answer

  Date: 12/19/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:12/13/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initially purchased paramount + essential on November 22, 2022. Since I enjoyed their content so much I decided to upgrade my subscription to paramount + premium on November 27, 2022. Please note that I upgraded my subscription via apple. Unfortunately, since upgrading my subscription, Paramount has not updated my account (I am still listed as Paramount Essential user). I subsequently reached out ********************** several times regarding this problem and have not heard anything back in several weeks. I have two case numbers associated with my complaint Case #******** and Case #********. I have provided them screenshots of my purchase and have reached out to apple as well. Apple reports they are only the middlemen and this problem must be resolved with Paramount. I am not sure what to do at this point since no one has followed up.

  Business Response

  Date: 12/15/2022

  Dear *********,
  
  Thank you for reaching out to us about the issue you encountered with your account. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.
  
  Wed like to make this right, and assist with any account issues you may still be experiencing. We will have a supervisor give you a call between 9 AM - 6 PM ET to the phone number you provided here.
  
  Your experience with Paramount+ is very important to us, and we hope to help resolve this issue for you.
  
  We look forward to assisting you.
  
  Regards,
  Paramount+ ****************

  Customer Answer

  Date: 12/17/2022

   
  Complaint: 18570279
  
  I am rejecting this response because: I received a call from Paramount Plus on Friday November 16 and they were unable to resolve my complaint. Your suggestion was to dispute my claim with **************** I don't understand why it is so difficult to update my subscription plan. 
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 12/19/2022

  Dear *********,
  
  Thank you for reaching out to us about the issue you encountered with your account. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.
  
  Wed like to make this right, and assist with any account issues you may still be experiencing. We will have a supervisor give you a call between 9 AM - 6 PM ET to the phone number you provided here.
  
  Your experience with Paramount+ is very important to us, and we hope to help resolve this issue for you.
  
  We look forward to assisting you.
  
  Regards,
  Paramount+ ****************

• Initial Complaint

  Date:12/13/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally used Paramount+'s FREE trial for 7 days starting on June 4th, 2021. This was also the last time I received an email from them the entire time they were charging my bank account. At the end of the trial, it automatically upgrades your account to premium. After your TRIAL expires, it will continuously charge your account and not even send an email saying you're subscribed or being charged. Even when I logged into my account after seeing this activity on my bank statement, I could not find my account or billing history. All it shows you on your account is the next time you're supposed to be charged for this service. For 17 months I have been getting charged $10 a month for a service I have not been using and also for a FREE trial that upgraded to premium automatically. You can't easily unsubscribe from the service either. It took me to two other options asking if I'd stay subscribed if they gave me a free month. It's extremely disingenuine and insulting to a consumer to automatically have a FREE trial upgrade to the highest tier of subscription once it ends, as well as not sending a single email to the 'subscribed' account in the 17 months it is being charged in hopes of a situation like mine where it's not caught for months and months. I'd like a refund for all the months I was charged and did not use the service. Which would be the full 17 months they were charging me. I contacted their customer support (case #********* explaining the situation and their response was: "Thank you for contacting Paramount+. We apologize for the inconvenience you have experienced and we're here to help. Our records indicate your subscription is already scheduled to expire at the end of your current billing cycle on Jan 10, 2023. We cant ***** a refund, but youll have FULL access until the last day of your subscription." They offered me another month free if I stayed. I just want a refund for the waste of a service they have been.

  Business Response

  Date: 12/15/2022

  Dear *******,
  
  Thank you for reaching out to us about the issue you encountered with your account. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.
  
  Wed like to make this right, and assist with any account issues you may still be experiencing. We will have a supervisor give you a call between 9 AM - 6 PM ET to the phone number you provided here.
  
  Your experience with Paramount+ is very important to us, and we hope to help resolve this issue for you.
  
  We look forward to assisting you.
  
  Regards,
  Paramount+ ****************

• Initial Complaint

  Date:12/12/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed complaint ******* with you Dec 10 and noted that this complaint is coming. The same day as request refund and resolution from Paramount I found that Cbsnews is it's intitty. I also filed complaint for refund with cbsnews. You will be receiving screenshots in emails and some screenshot may be duplicates, because it's stressful and harassing at least. I was able to call cbsnews and spoke to a man whom said he was mgr of that department. He debated my claim for refund with this quote, " that's impossible, CBS mobile app is free and always has been. I said well excellent, " I have proof of debit transaction from my checking account for four pymts since Sept 2022. So this means you refund all four pymts and I didn't authorize it because I don't have an account with you, can you check that to verify. ". He did, I was correct. "I've filed at your app a complaint for refund but since I ve paid for three mths with four pymts and it's free, I guess I won't need to cancel the subscription that I didn't authorize. He repeated we have no proof of pymts nor your account. I said I'll be sending proof in emails to you. It's screenshot from my checking account online and thank you for making this so easy on me. I believe that was Nov. 13 or 16th. The last email or correspondence from them is Nov 16 and the many emails with attached screenshot are not sorted by date. Please check the addressee before confirming my proofs because I may send a Paramount proof with cbs proofs. I 60 yrs old and learned to screenshot for this occasion and I m not confident in my secretarial duties. I'm just angry enough to get it done.I had to signup for the app(Cbsnews mobile) in order to file my complaint. This can be verified with them. Pymts start on with two debits made in September 2022

  Business Response

  Date: 12/19/2022

  Dear *****,
  
  Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.
  
  Wed like to make this right, and assist with any account issues you may still be experiencing. We will have a supervisor give you a call between 9 AM - 6 PM ET to the phone number you provided here.
  
  Your experience with Paramount+ is very important to us, and we hope to help resolve this issue for you.
  
  We look forward to assisting you.
  
  Regards,
  Paramount+ ****************

  Customer Answer

  Date: 01/06/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  ************************* states, January 6,2023 :. I am agreeing to a phone call from the company but I have no refund offer. My first complaint was about November 16,2022.  Frustrated doesn't cover this unauthorized  account with unauthorized billing plus one month you billed double again, September 2022.  DBL billed for free streaming.   Just so you are clear at what my acceptance here is limited to.   ***********************; 

  Customer Answer

  Date: 01/09/2023

  Hello, the offer they made was for me to have a phone conversation.  Do I need to file another complaint to avoid future frustration for being asked yet again for evidence of the transactions and my identity.  No offer of refund has been made and I didn't authorize CBS *********** for account nor subscription.  Only Paramount 

  Business Response

  Date: 01/11/2023

  Dear *****,
  
  Thank you for reaching out to us about the issue encountered with your account. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.
  
  Our records show that you signed up through ****** Play, based on the information provided. We're sorry, but we are unable to manage your account if you signed up for Paramount+ through your device. To ensure you cancel your Paramount+ subscription, just follow the instructions relevant to your device listed here:: spr.ly/HowToCancel
  
  We also see a supervisor attempted to contact you on 12/29/22 at the number provided to explain this, but was unable to reach you. As a result, a member from our customer care team left you a voicemail and also sent you an email. If you have further questions please reply to their email for assistance. You can also call ****** Play at ************** or visit ************************************************************************************************ Android TV.
  
  Your experience with Paramount+ is very important to us, and we hope this resolves the issue.
  
  Regards,
  Paramount+ ****************

• Initial Complaint

  Date:12/12/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up for TV Streaming in September two options offered: $12.99 with Showtime $4.99 without with advertising I chose $12.99 but I can't open showtime on my Optimum ***************** stream so I changed my option to $4.99. in the same day and I didn't check my checking account to see what I was charged until November. October charge was $4.99 September charge was $12.99, but Nov 10 & Nov 8 or Nov 7, was charged for each pkg. I took screenshots of four pymts in 3 mths. Wrote my complaint for refund at the app where a space in support is provided to consumer. I then found the provided option for cancellation is all things Paramount and began communication for resolution and refund. This began on or about the 13, Nov. I received my third request to send screenshots of the transactions from my checking of the pymts, my acct couldn't be found. I was told to be wait my turn for resolution and that I would receive their email in response. Las week, I got done waiting, filled my complaint again, with four emails containing 1 screenshot for four pymts taken in three mths. Today I started answering the email I had found new from them early, 7 am asking me for proof that the email address I was using was mine. This cooperation I was giving ended about 10-10:30 am when the email said send us screenshot proof of the transactions. I sent a long,legal sounding email of refusal and stated I am done being cooperative while I harassed, given excuses. I asked why did they require my cancelation in November was not met until Dec 9 and a Soliciting email of Paramount which I then received said my subscription expired. I can print all the Emails, at Savannah ******* tomorrow for your review and anything else you need. I will be making a second complaint with you against CBS Mobile app as well . When I found Paramount's unauthorized transactions I found pymts , one a month since August or September for cbsnews mobile app. This network is free to all, always has been

  Business Response

  Date: 12/14/2022

  Dear *****,
  
  Thank you for reaching out to us about the issue encountered with your account. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.
  
  We researched your case, and our records indicate two subscriptions the first subscription was created on paramountplus.com and the other subscription was created via your GooglePlay account, based on the screenshot provided. As a result, a credit in the amount of $11.99 has been applied to your account that was created directly at paramountplus.com. Please allow 7 to 10 days for processing to your financial institution.
  
  As we are unable to manage your GooglePlay subscription, you would need to contact GooglePlay directly for further assistance using the information below:
  
  Call ************** or visit https://support.google.com/googleplay or https://support.google.com/androidtv for Android TV.
  
  
  Your experience with Paramount+ is very important to us, and we hope to resolve this issue soon.
  
  We look forward to assisting you.
  
  Regards,
  Paramount+ ****************

  Customer Answer

  Date: 12/15/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  I have emailed you with an error I have just found upon reading results of your communication with Paramount

    I am satisfied, extremely because I already saw the refund posted yesterday .  

    Thank you 

  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:12/11/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 18, 2022, I signed up to watch a football game that was streaming on Paramount plus. A couple of minutes after I had paid, it became clear that to stream the game, the game needed to be able to be shown on the network in my area. So, I immediately canceled it and requested a refund. Paramount's representative is refusing a refund because it's against their policy. This is a bad policy. I should have been able to get a refund within a few hours at least.

  Business Response

  Date: 12/12/2022

  Dear *******,
  

  Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. We researched your case, and as a result, we issued a refund in the amount of $5.40. Please allow 7 to 10 days for processing to your financial institution. 
  

  Your experience with Paramount+ is very important to us, and we hope this resolves the issue. However, if you still have concerns regarding this matter, please dont hesitate to let us know. 
  We look forward to assisting you.
  

  Regards,
  Paramount+ Customer Service

  Customer Answer

  Date: 12/13/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:12/09/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My subscription to Paramount + had expired, they offered a 50% off yearly subscription which I accepted then was charged the full amount anyway. Spoke with their customer service on 12/9/2022 and they stated there was nothing they could/would do. The regular price was $99.99 + Taxes/fees, the discounted rate was $49.99.

  Business Response

  Date: 12/12/2022

  Dear ****,
  

  Thank you for reaching out to us about the issue you encountered with your coupon. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. We researched your case, and as a result, we issued a refund in the amount of $50.79. Please allow 7 to 10 days for processing to your financial institution. 
  

  Your experience with Paramount+ is very important to us, and we hope this resolves the issue. However, if you still have concerns regarding this matter, please dont hesitate to let us know. 
  We look forward to assisting you.
  

  Regards,
  Paramount+ Customer Service

  Customer Answer

  Date: 12/13/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:12/09/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have paid for a year that I don't seem to be able to cancel, am ok with that. My Paramount plus is not working, have done all the trouble shooting with no results. Called costumer service, talked to someone that I could barely understand, was told they will email me. This does not solve my problem, am paying for something I cannot access and I can't speak to a tech to help me solve it ! This happened a year ago and I finally talked to a tech that fixed it. Am fed up with this garbage !

  Business Response

  Date: 12/12/2022

  Dear Eda,
  

  Thank you for reaching out to us about the issue you encountered while streaming. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. 
  Wed like to make this right, and assist with any streaming issues you may still be experiencing. We will have a supervisor give you a call between 9 AM - 6 PM ET to the phone number you provided here. 
  

  Your experience with Paramount+ is very important to us, and we hope to help resolve this issue for you.
  We look forward to assisting you.
  

  Regards,
  Paramount+ Customer Service

  Customer Answer

  Date: 12/13/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Eda Royal

• Initial Complaint

  Date:12/07/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Nov. 30th I looked into my Paramount Plus account. I went to view the available upgrades, Little did I know once you click on the upgrade to view it chooses that as your new subscription. I went to undo the change and did not see my original option. Long story short I was charged ***** on Nov 25th, ***** and ***** on Nov. 30th and now my account does not show an active subscription! Flat out robbery. I have tired reaching out NUMEROUS times to no avail. Phone wait times are 2 hours and good luck getting an email response! I disputed this with PayPal but they sided with the seller. I just want my money back or get what I paid for. It isn't hard.

  Business Response

  Date: 12/09/2022

  Dear *****,
  
  Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.
  
  Wed like to make this right, and assist with any issues you may still be experiencing. We will have a supervisor give you a call between 9 AM - 6 PM ET to the phone number you provided here.
  
  Your experience with Paramount+ is very important to us, and we hope to help resolve this issue for you.
  
  We look forward to assisting you.
  
  Regards,
  Paramount+ ****************

  Customer Answer

  Date: 12/10/2022

   
  Complaint: 18537559
  
  I am rejecting this response because: Paramount has yet to reach out. 
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 12/13/2022

  Dear *****,
  
  Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. We researched your case, and saw a member of our ************* team spoke with you on 12/12/2022 and assisted you regarding this matter.
  
  Your experience with Paramount+ is very important to us, and we hope this resolves the issue. However, if you still have concerns regarding this matter, please dont hesitate to let us know.
  
  We look forward to assisting you.
  Regards,
  Paramount+ ****************

  Customer Answer

  Date: 12/16/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************