Complaints

This profile includes complaints for Paramount+'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Paramount+

  San Francisco, CA 94107-2153

• 

  CBS Interactive Inc

  9920 Corporate Campus Suite 1000 , Lousiville, KY 40223

• 

  CBS Interactive Inc.

  1401 W Cypress Creek Rd STE 200 Fort Lauderdale, FL 33309

• 

  Showtime Networks, Inc.

  1633 Broadway New York, NY 10019

• 

  CNET

  30 Jericho Executive Plaza Jericho, NY 11753

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/30/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been attempting to cancel my subscription. I've followed instructions on numerous sites, including Paramount ***** ****** Play, my *********** etc...and none work. I called Paramount Plus. They told me I needed to go to ****** Play and gave me a wrong number. I emailed them and received an automated response that they read all emails, but won't respond due to volumes. I've spent 2 hours on this tonight with no success. The challenges involved with cancelling should be criminal. I just want my subscription cancelled please.

  Business Response

  Date: 01/03/2023

  Dear ****,
  
  Thank you for reaching out to us about the issue encountered with your account. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.
  
  We researched your case, and our records show that you signed up through ****** Play. We're sorry, but we are unable to manage your account since you signed up for Paramount+ through your device.
  
  To ensure you cancel your Paramount+ subscription, just follow the instructions relevant to your device listed here:: spr.ly/HowToCancel
  
  If you have any ***************-related questions (i.e. billing, account changes, cancellation requests etc.), please contact ******Play directly for further assistance using the information below:
  
  Call ************** or visit ************************************* or ************************************ for Android TV.
  
  Your experience with Paramount+ is very important to us, and we hope this resolves the issue.
  
  Regards,
  Paramount+ ****************

• Initial Complaint

  Date:12/30/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a 1-year subscription with Paramount plus which expired on 12/31/22 (today is 12/30/22). I planned to cancel it because I never used it but the kids liked 1 show and I saw that there was a 50% off code for the annual subscription. So, I decided I would sign up for 1 year using the 50% off code. This morning 12/30/22 which is 1 day before my subscription ends, I decided to log into my account set up the 50% off code, and changed the plan to the higher-end plan which costs $149.99 a year. So with the 50% off, I'd be paying $75. Well, I logged into my credit card app and I had already been charged the full $149.99 for Paramount plus. I took a screenshot on the website and the discount code still shows 50% off, but I have been charged the full amount.I am now on the phone trying to reach a customer service agent and it's telling me the wait is over 1 hour to reach someone. This needs to be fixed! I am not paying $150 for the kids to watch 1 cartoon show.

  Business Response

  Date: 01/03/2023

  Dear *******,
  
  Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. We researched your case, and since the offer was intended to be used during sign up for new customers, it didn't apply the discount to your upgrade as an existing subscriber. As a result, we issued a refund in the amount of $74.99. Please allow 7 to 10 days for processing to your financial institution.
  
  Your experience with Paramount+ is very important to us, and we hope this resolves the issue. However, if you still have concerns regarding this matter, please dont hesitate to let us know.
  
  We look forward to assisting you.
  
  Regards,
  Paramount+ ****************

• Initial Complaint

  Date:12/30/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Dec29 I received an email from Paramount + stating I was a subscriber I ever signed up ever If they start billing it is a scam Please give me directions

  Business Response

  Date: 01/03/2023

  Dear ********,
  
  Thank you for reaching out to us about the issue encountered with your account. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.
  
  We researched your case, and our records show that you signed up through your Roku device. We're sorry, but we are unable to manage your account if you signed up for Paramount+ through your device.
  
  To ensure you cancel your Paramount+ subscription, just follow the instructions relevant to your device listed here:: spr.ly/HowToCancel
  
  If you have any ***************-related questions (i.e. billing, account changes, cancellation requests etc.), please contact Roku directly for further assistance using the information below:
  
  Call ************** or visit ************************.
  
  Your experience with Paramount+ is very important to us, and we hope this resolves the issue.
  
  Regards,
  Paramount+ Customer Service
  
  

  Customer Answer

  Date: 01/04/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:12/29/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TV apps taking advantage of elderly with memory issues. Paramount+ tv app has billed me for years at $99 or $9.99 mo. My credit card company doesnt stop it because it is a subscription. I cant recall if it is ***************** or Charter that I clicked on a free trial. You must cancel before renewal and know what credit card (maybe more than one) and what app you may have used years before. I dont watch Paramount TV, it is not available on my set!No phone help, website keeps opening an app and the app ***** need to access account through website please make it stop. Arrest these crooks.

  Business Response

  Date: 12/30/2022

  Dear *****,
  
  Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. We researched your case, and as a result, we issued a refund in the amount of $98.53. Please allow 7 to 10 days for processing to your financial institution.
  
  Your experience with Paramount+ is very important to us, and we hope this resolves the issue. However, if you still have concerns regarding this matter, please dont hesitate to let us know.
  
  We look forward to assisting you.
  
  Regards,
  Paramount+ ****************

  Customer Answer

  Date: 12/31/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:12/29/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was signed into my Paramount + account and was offered an upgrade to Paramount + and Showtime. I clicked on annual pricing because it said save 1/2 off making it $59.99 instead of $119.99. These prices were listed and said click here to accept. I clicked and was charged $116.14 which is $119.99-the amount I had already paid for my current Paramount + subscription. I feel this offer was fraudulent thru their website. I would never have agreed to the higher price. I contacted Paramount+ thru their website chat and was cut off. I then contacted them thru their FB Paramount+ help page and they said they didn't see a coupon code, because it was click to accept the offer no code was needed. They then offered me 10% off next year if I reply yes. When I restated it was thru my account and it was click to accept they never looked at or replied. I then asked for a phone number to customer service, still no reply. I posted on their FB page asking for a phone number and my post was removed twice. I should have been charged approx. $56.14

  Business Response

  Date: 12/30/2022

  Dear *****,
  
  Thank you for reaching out to us about the issues you've encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.
  
  Wed like to make this right, and assist with any account issues you may still be experiencing. We will have a supervisor give you a call between 9 AM - 6 PM ET to the phone number you provided here.
  
  Your experience with Paramount+ is very important to us, and we hope to help resolve this issue for you.
  
  We look forward to assisting you.
  
  Regards,
  Paramount+ ****************

  Customer Answer

  Date: 12/31/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  *******************************************************

• Initial Complaint

  Date:12/29/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a 7-day trial with paramount plus. Today is the last day i can cancel before getting charged for the subscription. I have tried to login to the site on my phone and computer but am unable to login. When i enter in my username and password, hit enter, nothing happens. Nothing. When i try to reset password, i get ZERO emails from paramount plus. When i search my emails from paramount, i only see the sign up emails from 7-days ago. This is very disappointing, I feel like Paramount plus is purposely doing this to scam customers into their subscription fee. I want to cancel my subscription to paramount plus. I have emailed support as last resort and writing this post in BBB to warn others.

  Business Response

  Date: 12/30/2022

  Dear *****,
  
  Thank you for reaching out to us about the issue you encountered with canceling your subscription. We understand how frustrating this must have been and sincerely apologize for the inconvenience.
  
  Our *************************** team is happy to help. We have forwarded your information to them and they will assist you via email as soon as possible.
  
  Your experience with Paramount+ is very important to us and we hope your issue gets resolved soon.
  
  Regards,
  
  Paramount+ ****************

• Initial Complaint

  Date:12/29/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to solve this by text chat, but the person just did not get it. I paid for premium on Dec 14th, everything was fine until 12/28 when I pulled parmount + up on my roku, it said I needed to subscribe. I was told I used a different email to subscribe, but this is not true. I subscribed on the paramount + site, which still shows my correct address. They just did'nt get it, that everything worked fine until 12/28. i was told all they could do was remove the subscription under the so called incorrect email address. I'm sure this is a glitch on there end but they don't want to hear it, and would not refund the payment from Dec 14th, basically telling me sorry your out of luck.

  Business Response

  Date: 12/30/2022

  Dear ****,
  
  Thank you for reaching out to us about the issues you've encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.
  
  Wed like to make this right, and assist with any account issues you may still be experiencing. We will have a supervisor give you a call between 9 AM - 6 PM ET to the phone number you provided here.
  
  Your experience with Paramount+ is very important to us, and we hope to help resolve this issue for you.
  
  We look forward to assisting you.
  
  Regards,
  Paramount+ ****************

  Customer Answer

  Date: 12/31/2022

  Better Business Bureau:
  
  Depending on the outcome of the call, I will accept or deny the result.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:12/27/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for Paramount plus and Showtime because I did not like Showtime so I called in set up my account so that I would not be charged for showtime after my trial period but I was anyway so I had to go into my account myself and figure out how to cancel showtime myself because the representative didnt do what I asked and what he said he would do. Every time I try to call in the wait time is an hour and thats to long for me so I emailed customer support and ******************* responded but he refused to give me a refund even though I told the representative that I didnt want to be charged for showtime. Also **** disrespected me by not responding to my follow up emails. Charging a customer for something that they said that they did not want is stealing. This is not about the money because its not a lot of money this is about the principle of have not being ignored by customer service by ******************** ignoring my emails. I like my Paramount plus subscription. Its just my showtime subscription that I need a refund for because I did not give approval for me to be charged that fee.

  Business Response

  Date: 12/29/2022

  Dear ****,
  
  Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. We researched your case, and as a result, we issued a refund in the amount of $5.00 for the SHOWTIME subscription. Please allow 7 to 10 days for processing to your financial institution.
  
  Your experience with Paramount+ is very important to us, and we hope this resolves the issue. However, if you still have concerns regarding this matter, please dont hesitate to let us know.
  
  We look forward to assisting you.
  
  Regards,
  Paramount+ ****************

  Customer Answer

  Date: 12/29/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:12/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened my bank account this morning to find a ***** charge for said paramount+. One I did not purchase. I immediately contacted them for a refund. They apparently aren't in the business of refunding peoples money that did not start an account. They said they would give me a discount toward next years subscription that I did not purchase nor want. Now I sit her with my account overdrawn from someone hacking my account.

  Business Response

  Date: 12/28/2022

  Dear ******,
  
  Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. We researched your case, and as a result, we issued a refund in the amount of $52.99. Please allow 7 to 10 days for processing to your financial institution.
  
  Your experience with Paramount+ is very important to us, and we hope this resolves the issue. However, if you still have concerns regarding this matter, please dont hesitate to let us know.
  
  We look forward to assisting you.
  
  Regards,
  Paramount+ Customer Service
  
  

• Initial Complaint

  Date:12/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 17 I signed up for an annual premium subscription that included the first 7 days free and at the time I provided my credit card information. Four days later when I tried to stream there was a message that I needed to sign up so I did and paid using Apple Cash. Two days later there was an email from them advising there was a duplicate subscription and instructions on how to cancel one, which I completed through their *********** days later when I tried to stream I wasnt able and was prompted to subscribe again! I just want them to fix the issue.

  Business Response

  Date: 12/30/2022

  Dear ******,
  

  Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been and sincerely apologize for the inconvenience.
  We can confirm your case is actively being investigated by our *********** team. They will be in touch as soon as they have an update.
  

  Your experience with Paramount+ is very important to us and we hope your issue gets resolved soon. If you still have concerns regarding this matter, please let us know.

  Regards,
  Paramount+ Customer Service

  Customer Answer

  Date: 01/02/2023

   
  Complaint: 18640649
  
  I am rejecting this response because:
  I was told on ***** that the issue would be escalated to their technical department and as of today still dont have an answer.  
  Sincerely,
  
  ***************************

  Business Response

  Date: 01/07/2023

  Dear ******,
  
  We are investigating the issue you reported with your account, and we ask for your patience while we work on a resolution. Your customer experience is of utmost importance to us, and we are working to resolve this for you as soon as possible.
  
  Well contact you just as soon as we have an update. Thank you kindly for your patience!
  
  Regards,
  Paramount+ ****************

  Customer Answer

  Date: 01/12/2023

   
  Complaint: 18640649
  
  I am rejecting this response because:
  They closed my case recently through an e-mail without a reason and when I online chatted to find out why it didnt make sense because I dont have *********  After responding that way, they closed the chat!
  
  Sincerely,
  
  ***************************