Complaints

This profile includes complaints for Paramount+'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Paramount+

  San Francisco, CA 94107-2153

• 

  Showtime Networks, Inc.

  1633 Broadway New York, NY 10019

• 

  CNET

  30 Jericho Executive Plaza Jericho, NY 11753

• 

  CBS Interactive Inc

  1630 Lyyndon Farm Ct. #A Louisville, KY 40223

• 

  CBS Interactive Inc

  9920 Corporate Campus Suite 1000 , Lousiville, KY 40223

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/17/22 paid for year subscription to Paramount Plus. This streaming service is a scam. When choosing an episode, it always says resume for episode 1, and when you choose another, the episode will not begin, you only get a white circle on the screen that keeps buffering. I have Tachus fiber optic network, and have no problem whatsoever streaming ******** Prime, etc. When watching the commercials, sound is as clear as a bell. But when shows such as Tulsa King or **** begin, the stream keeps freezing up every few seconds, and it is hard to follow the dialog. During some episodes errors occur and toss you right out of the episode with an error message. Every time you exit the episode and try to get it to start right, you are treated to another ******* clear, sound is fine commercial. This part of Paramount Plus works flawlessly. These problems are well-documented on the internet, scores and scores of people echoing these same problems, but why fix anything. You can cancel Paramount+ at any time, but the kicker is they will not refund you all/remaining portion of your payment. I would like my $50 refunded for this rotten year of streaming service. Today I had to go to my computer and get a code for my Paramount+ to work, and then it either froze up, kicked me out of episode or sound cuts out every 3-4th word. On commercial picture/sound they get an A+. Everything else is a joke.

  Business Response

  Date: 01/10/2023

  Dear *******,
  
  Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.
  
  Wed like to make this right, and assist with any issues you may still be experiencing. We will have a supervisor give you a call between 9 AM - 6 PM ET to the phone number you provided here.
  
  Your experience with Paramount+ is very important to us, and we hope to help resolve this issue for you.
  
  We look forward to assisting you.
  
  Regards,
  Paramount+ ****************

  Customer Answer

  Date: 01/13/2023

   
  Complaint: 18704524
  
  I am rejecting this response because:
  They have sent me 4 emails.  One says a supervisor will call me to discuss/fix my issues. No one has called me.  Then I received an email saying a refund has been issued == all they filled in on form letter was my name, no amount, no payment method, etc, and my bank shows no refund on my card.   Then I got another email saying my refund will be issued after an authorization and it takes ***** days to receive the refund, the letter was signed "********" and below his name it says "I cannot get enough interrogation."  This all is confusing.  I do not believe it should take ***** days to put the money back on my card, so for right now I do not know if these people are serious in refunding my money or not.  Please leave this case open, and I will advise if I get a refund.  Please advise if they are actually going to refund my money.

  
  Sincerely,
  
  *****************************

  Business Response

  Date: 01/18/2023

  Dear *******,
  
  Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.
  
  We've researched your case and saw a supervisor attempted to contact you on 01/17/2023 at the number provided, but was unable to reach you. We also saw a supervisor attempted to contact you again on 01/18/2023 at the preferred time you provided via email. As a result, a member from our customer care team left you a voicemail and also sent you an email. Please reply to their email for further assistance. You can also call **************** at ***************** days a week from 9 a.m. to midnight ET.
  
  Your experience with Paramount+ is very important to us, and we hope to help resolve this issue for you. If you still have concerns regarding this matter, please dont hesitate to let us know.
  
  We look forward to assisting you.
  
  Regards,
  Paramount+ ****************

  Customer Answer

  Date: 01/21/2023

   
  Complaint: 18704524
  
  I am rejecting this response because: I missed the first call so told them to call me back at 3 pm.   Their call was received at 4:13 p.m. when it was again missed.  They have said they will refund my $ but it is going thru a review process and they say in ***** days I will get a refund.  Please note they cut my subscription off a week early on 1/10/23 before it was expired which would have been 1/17/23.  Then they e-mailed me and said I received a refund, but no refund in my bank that holds my credit card.  Leave this complaint open, as I doubt I will ever receive their refund, these people tell too many stories, why send me the email saying you have received a refund? Ask them for proof the refund was made into my account. 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:01/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Quality of video is HORRIBLE. Pixelated and blurry! Video randomly reshows the last 30 seconds.

  Business Response

  Date: 01/11/2023

  Dear *****,
  
  Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.
  
  Please call **************** at ***************** days a week from 9 a.m. to midnight ET, so we can investigate this further! You can also email us at ***********************************.
  
  Your experience with Paramount+ is very important to us, and we hope we can resolve the issue. If you still have concerns regarding this matter, please dont hesitate to let us know.
  
  We look forward to assisting you.
  
  Regards,
  Paramount+ ****************

• Initial Complaint

  Date:01/04/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a year long subscription that came with an 8 day free trial. The free trial was to end on Jan 8, 2023 and the billing date was Jan 8, 2023 as shown by the confirmation email attached. They charged my card on Jan 3, 2023 5 days before the end of the free trial and billing date reflected in the email. I cancelled the subscription on Jan 4, 2023 4 days before my billing date I want a refund as you charged me durring my free trial.

  Business Response

  Date: 01/06/2023

  Dear ******,
  
  Thank you for reaching out to us about the issue you encountered with your account. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. We researched your case, and as a result, we issued a refund in the amount of $85.84. Please allow 7 to 10 days for processing to your financial institution.
  
  Your experience with Paramount+ is very important to us, and we hope this resolves the issue. However, if you still have concerns regarding this matter, please dont hesitate to let us know.
  
  We look forward to assisting you.
  
  Regards,
  Paramount+ ****************

  Customer Answer

  Date: 01/07/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:01/04/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In general, most of Paramount+ is pretty good and the staff is friendly. However, there is a lack of urgency in dealing with problems. On November 21, 2022 (6 weeks ago), I submitted a request that my local CBS channel stopped working. I have done multiple follow-*** and I always get similar responses such as: This issue is currently under investigation by our senior advisors.""Our escalations team is continuing to investigate your case and will back with a resolution as soon as possible.""Your issue and case are still live and being reviewed by our senior advisors.I didn't mind waitingfor a fix, but six weeks is long enough. I paid fora full year, so I think that since I pre-paid, there is no urgency on providing a resolution. I also had asked for a refund so that I could purchase Paramount+through the ********* Paramount channelwhich has no issues with local channels, but was told by Paramount"Unfortunately, per our billing policy, we cannot grantrefundsfor Paramount+ subscriptions." Odd they will accept full payment, but don't want to provide a refund if they cannot provide you with the service you paid for. I was offered a 10 percent discount to use when it is time for renewal, which was a nice gesture, but 10 percent off of something that doesn't work isn't really a great compensation. My preference would be to fix the issue now, versus a refund, but if that won't happen right away, then I prefer a refund.

  Business Response

  Date: 01/06/2023

  Dear *****,
  
  Thank you for reaching out to us about the issue you encountered while streaming. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. We researched your case, and as a result, we issued a refund in the amount of $54.22. Please allow 7 to 10 days for processing to your financial institution. We've also canceled your subscription, and you'll receive a confirmation email in the next 24 hours.
  
  Your experience with Paramount+ is very important to us, and we hope this resolves the issue. However, if you still have concerns regarding this matter, please dont hesitate to let us know.
  
  We look forward to assisting you.
  
  Regards,
  Paramount+ ****************

  Customer Answer

  Date: 01/07/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:01/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered paramount plus on another tv(it broke tho) so I got a new TV and tried using plus on my new TV but it asked for my email and password but it claims the password was incorrect. So I tried resetting my password but the emails they claimed were sent, have never shown up, not even in spam. I want to cancel my subscription but I have no way of doing that through the website or the *** This is frustrating

  Business Response

  Date: 01/05/2023

  Dear *******,
  
  Thank you for reaching out to us about the issue encountered with your account. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.
  
  We researched your case, and our records show that you signed up through your Roku device. We're sorry, but we are unable to manage your account if you signed up for Paramount+ through your device.
  
  To ensure you cancel your Paramount+ subscription, just follow the instructions relevant to your device listed here:: spr.ly/HowToCancel
  
  If you have any ***************-related questions (i.e. billing, account changes, cancellation requests etc.), please contact Roku directly for further assistance using the information below:
  
  Call ************** or visit ************************.
  
  Your experience with Paramount+ is very important to us, and we hope this resolves the issue.
  
  Regards,
  Paramount+ ****************

• Initial Complaint

  Date:01/04/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recieved paramount + as part of my ******** subscription. Paramount+ would not work. Because they advertised many programs that we wanted to watch I purchased a paid subscription. We were having issues with the paid subscription not allowing us to set up profiles or view list of available programs. I tried to add showtime to my paid subscription but was unable to, however was billed for showtime & regular subscription even though I was supposed to recieve a 7 day free trial. I was unable to contact anyone to resolve this issue was ignored on chat & the phone # for customer support is a recording with no option to speak with a representative. Thankfully as my subscription was paid through Amazon prime THEIR customer service person was able to cancel & arrange a refund for me. I'm extremely upset & feel that I have been a victim of attempted fraud. If not for the amazon prime representative I would have been cheated out of money to pay for a service I did not recieve as well as being unable to cancel service because there is no way to contact them. Please investigate this shady company.

  Business Response

  Date: 01/05/2023

  Dear ****,
  
  Thank you for reaching out to us about the issue you've encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.
  
  Wed like to make this right, and assist with any issues you may still be experiencing. We will have a supervisor give you a call between 9 AM - 6 PM ET to the phone number you provided here.
  
  Your experience with Paramount+ is very important to us, and we hope to help resolve this issue for you.
  
  We look forward to assisting you.
  
  Regards,
  Paramount+ ****************

  Customer Answer

  Date: 01/06/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:01/04/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased paramount plus on July 13, 2022 and had it until November 11, 2022 after I transferred everything to my new phone. I contacted paramount plus and they told me that my subscription was canceled July 9th and I told them I canceled the monthly subscription and paid for the annual subscription. They told me to contact Apple support and I did and Apple told me my subscription is still active. I was told to send my information to paramount plus. I have sent it five times and I get no response to say we are working on it. I just want it restated before Im charged for service that I can not use.

  Business Response

  Date: 01/05/2023

  Dear *****,
  
  Thank you for reaching out to us about the issue you encountered with. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.
  
  Wed like to make this right, and assist with any issues you may still be experiencing. We will have a supervisor give you a call between 9 AM - 6 PM ET to the phone number you provided here.
  
  Your experience with Paramount+ is very important to us, and we hope to help resolve this issue for you.
  
  We look forward to assisting you.
  
  Regards,
  Paramount+ ****************

  Customer Answer

  Date: 01/05/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 01/10/2023

  Paramount Plus is still not helping me and keeps hanging up on me without helping me and telling me I never replied to them when I show on my emails, I sent thing back to them.  But my situation is still not resolved, and they tell me I have no account with them. I said then if I didn't have an account with them I would not be able to watch it for three months.  I'm so upset that I paid for something for a year and only got three months.  I do not know what to do because to them It's like I'm just making it up and they are not helping

  Business Response

  Date: 01/12/2023

  Dear *****,
  
  Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience this may have caused.
  
  Rest assured, we have requested an update on the investigation into the issue you are experiencing, and a supervisor will reach out to you as soon as possible.
  
  Your experience with Paramount+ is very important to us, and we hope to provide a resolution for you soon.
  
  We look forward to assisting you.
  
  Regards,
  Paramount+ ****************

  Customer Answer

  Date: 01/12/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:01/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of the Transaction: 1/2/2022 Amount: $49.99 Annual direct payment.Yellowstone Plus had advertised that the show "Yellowstone" would be available on their streaming platform.Unfortunately, once the Paramount Plus subscription was purchased, Yellowstone show was not available on their platform.I as a consumer, experienced a "Bait and Switch". Publicly, it was known that Yellowstone show was available through Paramount Plus and until you bought the subscription is where they announced that Yellowstone was not available.Yellowstone wait times to speak with a representative, stated on their customer service lineis over an hour to Cancel Subscription. So problem is unresolved.Account is under my email ***************************

  Business Response

  Date: 01/06/2023

  Dear ******,
  
  Thank you for reaching out to us about the issue you encountered regarding Yellowstone. We understand how frustrating this must have been and sincerely apologize for the inconvenience.
  
  Due to streaming rights, Yellowstone isn't available on Paramount+. It's available on Paramount Network, which is a separate streaming service. To stream full episodes of Yellowstone, go to the Paramount Network and sign in with your TV provider at paramountnetwork.com/shows/yellowstone.
  
  We do have other series from ***************creator ***************************** and more on the way! Follow the Yellowstone origin story in **** and ****, or mix it up with ************** starring *********************************** and Mayor of Kingstown starring *************************. More info: spr.ly/YellowstoneShowRights.
  
  Your experience with Paramount+ is very important to us. If you still have concerns regarding this matter, please let us know. Were happy to help!
  
  Regards,
  Paramount+ Customer Service
  
  

• Initial Complaint

  Date:01/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Just signed up for Paramount + Basic which states it will have limited advertising. That is a flat out lie. There are more advertisements on Paramount + than on other services that are free. Absolutely ridiculous and such a scam. I do not recommend Paramount + to anyone.

  Business Response

  Date: 01/03/2023

  Dear ****,
  
  Thank you for reaching out to us about the issue you encountered with seeing commercials on a Premium plan. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.
  
  Premium subscribers enjoy the majority of on-demand content free from promotions; however, ************ will include brief promotional interruptions or a quick trailer to keep you updated on our programming. For more info, visit: spr.ly/PromosHelp
  
  We want you to know your comments are integral in helping us shape future customer experiences, and we greatly appreciate your thoughts on the matter.  Weve also passed your feedback along to our product team for consideration.
  
  Regards,
  Paramount+ ****************

• Initial Complaint

  Date:01/01/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On line.we researched Paramount plus and they stated they have the Yellowstone series.and you can't search for TV programs until you sign up to verify it.Once we signed up. Yellowstone series is not there After you call to cancel..the automatic voicemail. Stated they no longer have rights to carry Yellowstone series and you cannot get a refund..

  Business Response

  Date: 01/03/2023

  Dear ****,
  
  Thank you for reaching out to us about the issue encountered with your account. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.
  
  We researched your case, and our records show that you signed up through your Roku device. We're sorry, but we are unable to manage your account if you signed up for Paramount+ through your device.
  
  To ensure you cancel your Paramount+ subscription, just follow the instructions relevant to your device listed here:: spr.ly/HowToCancel
  
  If you have any ***************-related questions (i.e. billing, account changes, cancellation requests etc.), please contact Roku directly for further assistance using the information below:
  
  Call ************** or visit ************************.
  
  Your experience with Paramount+ is very important to us, and we hope this resolves the issue.
  
  Regards,
  Paramount+  Customer Service