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Business Profile

Software Testing

Unity Technologies

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 74 total complaints in the last 3 years.
  • 14 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/23/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've been waiting over 2 weeks to be paid this is not the only game I'm waiting on. It should be illegal to give false hope to people like me who are literally struggling every day. Please do something about this

    Business Response

    Date: 11/24/2022

    Hi there, 

    Sorry to hear you have had some problems cashing out from the game you have been playing.

    Unity Technologies provides tools for content creators to develop, operate, and monetize their games and applications.
     
    Beyond making these development tools available to the market, Unity Technologies has no affiliation with the creator of these games and does not otherwise own or control the development or operation. As such, we are not able to assist you with this issue.
     
    I understand your confusion, however, because this game was most likely created using the free version of our game engine. Our logo would have appeared on start-up (also known as a splash-screen).
     
    If you are experiencing a problem with this game specifically, we suggest you contact the game developer to reach a solution.
     
    Contact information is typically found within the application's settings or on the relevant app store page. Additionally, if you believe that the game engages in fraudulent behavior, it may also be helpful to contact the distribution platform from which you acquired the game (for example, the Apple App Store or the ****** Play Store) to alert them of the fraud.

    I hope this helps.

    Best,

    Unity Technologies

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