Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding Unity Ads Transfer Funds feature, which I used under the mistaken belief that it would initiate a payout to my bank account. Instead, the funds were transferred to Unitys internal advertising budget (User Acquisition), and I later learned that these transfers are irreversible a fact that was never disclosed clearly during the process.Key Details:I transferred three amounts: $151.35, $541.00, and $493.00 I did not use any of these funds in ** ********* I contacted Unity Support immediately after the transfer, but was told that once the transfer is complete, we wont be able to make any revisionsNowhere during the transfer flow does Unity inform the user that transfers are final and cannot be reversed, which is critical information and misleading in a financial interface Why I'm Filing This:This is a UI and transparency failure on Unitys part There was no warning, confirmation, or disclosure that the transfer was non-reversible I acted in good faith and attempted to resolve the issue directly with Unity, but they refused Resolution Requested:Im requesting that Unity:Reverses the three transfers or Returns the funds to my monetization payout balance, so they can be withdrawn normally.Thank you for considering this complaint.Sincerely,***** BENCHLIH ********************** Unity Organization: ayoubenchlih

  Business Response

  Date: 07/01/2025

  Hi there.
   
  Thanks for your message.

  I apologize for the delay in our response and for any inconvenience caused.

  I've read the details of your complaint and can see this is associated to Unity Ads which is something we cannot assist directly via this form. Feel free to submit a ticket to the Ads team directly at ***************************************** and they will get back to you as soon as possible.
   
  Thanks for your understanding.

• Initial Complaint

  Date:04/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I downloaded a game app called Elimination Big Bang that stated you could win real money and cash out to ****** or, other debit cards or, tour personal bank. I began playing this game and when ** reached an amount where i could cash out $1000, i selected it. It instructed me to watch ads until the number at the bottom of the screen my money would be sent to me. They never asked for any banking info but their app said it was in process. Again at $1500 and another at $2500. To this day Ive received nothing including a response to the contact us i sent them!

  Business Response

  Date: 04/22/2025

  Hey there,

  Thank you for getting in touch.

  My apologies for any confusion caused here. To make you aware, Unity Technologies provides world-class tools for content creators to develop, operate, and monetize their games and applications. Beyond making these development tools available to the market, Unity Technologies has no affiliation with the creator of these games and does not otherwise own or control the development or operation. As such, we are not able to assist you with this issue. However, I understand your confusion because this game was most likely created using the free version of our game engine. Our logo would have appeared on start-up (also known as a splash-screen).

  I understand that this app is not on the ****** Play store. However, contact information is typically found within the application's settings or on the relevant app store page.

  Additionally, if you believe that the game engages in fraudulent behavior, it may also be helpful to contact the distribution platform from which you acquired the game (for example, the Apple App Store or the ****** Play Store) to alert them of the fraud.

  You can find more information about this topic in our knowledge base article *****************************************************************************************************************************************************

  I hope this helps.

• Initial Complaint

  Date:04/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I downloaded a game from unity called Dice Master. Dice Master: Dream Board It said on the ads that I clicked on to download the game it would pay you to your ****** account. I played for months on that game and watched all their ads. I go to get paid each time which they owe me over $22,000.00 dollars. I have emailed the games email no response. I want my money that is owed. Unitys name is on the game when I downloaded it. It comes up unity every time I went to the game. If unity allows people to create games on their website they should be accountable too. Unity needs to go after these people who create games on their website if they are not going to be legit. That is not fair to the players who play games that are created on their platform plus it. It gives unity a bad name if it gives bad service. I will not download another game from this company again. To me unity is fraud if they let their game creators to use their name and not pay the players the money they win.. This is the email the game gives for support or contact them. ************************ I tried multiple times emailing asking for my money I won. I even sent photos to the email of them saying my money was going to my ****** account which it never did. Please make unity be a ligit platform they should take away the game creator rights from these people who are doing fraud. When you go to the ads lots of them are ads for unity games to download. So they should be held accountable too. ***** ******

  Business Response

  Date: 04/09/2025

  Hey there,

  Thank you for getting in touch.

  My apologies for any confusion caused here. To make you aware, Unity Technologies provides world-class tools for content creators to develop, operate, and monetize their games and applications. Beyond making these development tools available to the market, Unity Technologies has no affiliation with the creator of these games and does not otherwise own or control the development or operation. As such, we are not able to assist you with this issue. However, I understand your confusion because this game was most likely created using the free version of our game engine. Our logo would have appeared on start-up (also known as a splash-screen).

  I understand that this app is not on the ****** Play store. However, contact information is typically found within the application's settings or on the relevant app store page.

  Additionally, if you believe that the game engages in fraudulent behavior, it may also be helpful to contact the distribution platform from which you acquired the game (for example, the Apple App Store or the ****** Play Store) to alert them of the fraud.

  You can find more information about this topic in our knowledge base article *****************************************************************************************************************************************************

  I hope this helps.

• Initial Complaint

  Date:02/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unity charged my card an extremely high amount without my permission. I never subscribed to this plan and they forced it on me without my consent. When I refused to pay they canceled my account. This is not ethical.

  Business Response

  Date: 02/28/2025

  Hello there,

  Thank you for reaching out regarding your concern.

  After reviewing your case, I can confirm that it is already being handled by our team under ticket #2100823. The matter has been escalated to the relevant team within Unity, and they are currently reviewing it.
  
  We appreciate your patience, and we encourage you to follow up through your existing support ticket, where our team will provide updates as soon as there is a resolution.

  Please let us know if you need any further clarification in the meantime.

• Initial Complaint

  Date:02/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yes my name is ******* ******** and Ive recently won money on the app called Animals tile match and every time Ive tried to cash out it keeps saying to watch ads Im getting very very frustrated because unity has been refusing to pay me my winnings on this specific app and I need to know why is unity gaming company has not responded to my request and if Im going to be ignored or something i wont be happy I just want my money and the amount Ive won but never received is $1,000 because Ive worked hard and I expect to get paid for my winnings

  Business Response

  Date: 02/07/2025

  Hey there,

  Thank you for getting in touch.

  My apologies for any confusion caused here. To make you aware, Unity Technologies provides world-class tools for content creators to develop, operate, and monetize their games and applications.Beyond making these development tools available to the market, Unity Technologies has no affiliation with the creator of these games and does not otherwise own or control the development or operation. As such, we are not able to assist you with this issue. However, I understand your confusion because this game was most likely created using the free version of our game engine. Our logo would have appeared on start-up (also known as a splash-screen).

  I understand that this app is not on the ****** Play store. However, contact information is typically found within the application's settings or on the relevant app store page.

  Additionally, if you believe that the game engages in fraudulent behavior, it may also be helpful to contact the distribution platform from which you acquired the game (for example, the Apple App Store or the ****** Play Store) to alert them of the fraud.

  You can find more information about this topic in our knowledge base article *****************************************************************************************************************************************************

  I hope this helps.
  

• Initial Complaint

  Date:01/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 22852775
  
  I am rejecting this response because:

  Hello,

  Thank you for your suggestion. I followed your instructions, filled out the contact form, received an email that a support ticket had been opened, and one day later it was closed and marked "resolved" with zero contact or resolution.

  Please advise.

  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 01/24/2025

  Hello there,

  Thank you for reaching out and sharing your concerns.

  I understand how frustrating this situation must be, and I appreciate the opportunity to assist you.

  After thoroughly reviewing your account associated to the email address ********************** I can confirm that there are no blockers associated with your Unity ID through *****************************. However, it appears the issue youre encountering is related to Unity Ads and the Ads Dashboard on Unity Cloud.

  As Unity Ads is a specialized platform, support for these services is handled directly by the Unity Ads team. To ensure you receive the proper assistance, I kindly recommend contacting Unity Ads support through the dedicated portal at Unity Ads Support here *****************************************. Additionally, this knowledge base article provides guidance on how to request support for Unity Ads **********************************************************************************************************************************.

  Please rest assured that the Unity Ads team is well-equipped to address your concerns and provide the resolution youre seeking.

  Thank you for your understanding, and I sincerely hope your issue is resolved promptly.

  Business Response

  Date: 01/27/2025

  Hello,

  Thank you for following up and sharing your recent experience with the Unity Ads support process.

  I want to sincerely apologize for the inconvenience and frustration this situation has caused you. However, as your issue is specifically related to Unity Ads and the Ads Dashboard, it falls under the scope of the Unity Ads team, which operates independently from our Customer Experience team. Unfortunately, we do not have visibility into or access to the systems and details related to Unity Ads accounts, including what led to your dashboard being locked.

  To ensure your issue is properly addressed, I kindly encourage you to contact the Unity Ads support team again using the following resources:

  *****************************************

  **********************************************************************************************************************************

  When submitting your request, I recommend providing as much detail as possible about your previous attempts to resolve the issue. This may help ensure that your case is escalated and thoroughly reviewed.

  I understand that this process can be frustrating, and I truly hope the Unity Ads team can resolve your concerns quickly.

  Thank you for your understanding, and please let me know if theres anything else I can assist you with.

  Customer Answer

  Date: 01/28/2025

   
  Complaint: 22852775
  
  I am rejecting this response because:

  Hello, I am not getting any help from the Unity Ads team. I understand that these are separate divisions, but it is the same company. If I cannot get a resolution, I cannot mark in the BBB as resolved. I have been thrown in a loop of automated messages for almost 2 months now, without resolution, while Unity keeps taking money from my account. This is simply unacceptable.

  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:01/23/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** **********

  Business Response

  Date: 01/24/2025

  Hey there,

  Thank you for getting in touch.

  My apologies for any confusion caused here. To make you aware, Unity Technologies provides world-class tools for content creators to develop, operate, and monetize their games and applications.Beyond making these development tools available to the market, Unity Technologies has no affiliation with the creator of these games and does not otherwise own or control the development or operation. As such, we are not able to assist you with this issue. However, I understand your confusion because this game was most likely created using the free version of our game engine. Our logo would have appeared on start-up (also known as a splash-screen).

  I understand that this app is not on the ****** Play store. However, contact information is typically found within the application's settings or on the relevant app store page.

  Additionally, if you believe that the game engages in fraudulent behavior, it may also be helpful to contact the distribution platform from which you acquired the game (for example, the Apple App Store or the ****** Play Store) to alert them of the fraud.

  You can find more information about this topic in our knowledge base article *****************************************************************************************************************************************************

  I hope this helps.

• Initial Complaint

  Date:12/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unity has recently been changing a lot of their products and have forced several customers, including myself, onto more expensive products without our consent. These products are then unable to be cancelled and if you refuse to pay, they take away other products for which you have already paid. Specifically, in my case, Unity has subscribed me to a Pro plan when they cancelled their previous Plus plan (which was much cheaper) and when I discovered this and refused to pay, they blocked my access to assets from their asset store, which I had purchased years prior.

  Business Response

  Date: 12/27/2024

  Hello there,

  Thank you for reaching out and giving us the opportunity to clarify the situation regarding your Unity account.
  
  We understand your concerns and would like to address the issues raised in your complaint.
  
  Unity Plus Deprecation and Upgrade Campaign
  On September 12, 2023, Unity announced the deprecation of the Unity Plus subscription tier. To support our customers through this change, we offered an upgrade campaign allowing Unity Plus subscribers to voluntarily upgrade to Unity Pro at the same price as Unity Plus for one year. This offer was optional, and no subscriptions were renewed or upgraded without the customers consent.
  
  Our records indicate that your Unity Plus subscription was upgraded to Unity Pro on March 19, 2024, as part of this campaign. We can confirm that this upgrade was initiated and authorized by your account. Additional details about the campaign are available in our knowledge base article: ****************************************************************************************************************************************

  Account Suspension and Chargeback
  Your Unity account was suspended due to a chargeback initiated for a payment made toward the Unity Pro subscription associated with the organization "mobsoftfunstuffinc" (Transaction ID: **************. A chargeback is a process designed to address unauthorized or fraudulent transactions and should only be used as a last resort. By raising a chargeback, the customer effectively claims that the payment was unauthorized, triggering an investigation that can result in account suspension.
  
  It is important to note that subscription payments and purchases in the Unity Asset Store are governed by our Terms of Service, which outline that accounts may be suspended or restricted when chargebacks are submitted. This suspension ensures the integrity of Unitys payment and subscription processes.
  
  To resolve this issue and reinstate your account, the outstanding balance of $92.80 associated with the subscription must be settled. We offer two options for this:
  
  -Unity can send a ****** payment request for $92.80 to your ****** account. Please confirm the ****** account where the request should be sent.
  
  -You can transfer $92.80 directly to Unity's bank account using the details below. Be sure to include the reference number IN010003334066 in the payment details:
  
  Account Name: ********************** SF
  Account Number: **********
  Routing Number ACH/EFT (**): *********
  Routing Number DOM. WIRES: *********
  SWIFT Code INTL WIRES: BOFAUS3N
  Bank Name: ***************
  Bank Address: ********************************
  Account Address: ****************************************

  Once the outstanding balance has been settled, we will promptly reinstate your account.

• Initial Complaint

  Date:12/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They promised a pay out I went on using the service till I reached my threshold and when I tried to get what was owed for the time I put into it they took money out of my zbd account want much then they took the money I earned and I had to jump through hoops to get to the end of the road then nothing I never got paid it's been weeks now still nothing got credited to my pay pal like promised that's what I signed up for

  Business Response

  Date: 12/25/2024

  Hey there,

  Thank you for getting in touch.

  My apologies for any confusion caused here. To make you aware, Unity Technologies provides world-class tools for content creators to develop, operate, and monetize their games and applications.Beyond making these development tools available to the market, Unity Technologies has no affiliation with the creator of these games and does not otherwise own or control the development or operation. As such, we are not able to assist you with this issue. However, I understand your confusion because this game was most likely created using the free version of our game engine. Our logo would have appeared on start-up (also known as a splash-screen).

  I understand that this app is not on the ****** Play store. However, contact information is typically found within the application's settings or on the relevant app store page.

  Additionally, if you believe that the game engages in fraudulent behavior, it may also be helpful to contact the distribution platform from which you acquired the game (for example, the Apple App Store or the ****** Play Store) to alert them of the fraud.

  You can find more information about this topic in our knowledge base article *****************************************************************************************************************************************************

  I hope this helps.

• Initial Complaint

  Date:12/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 22718330
  
  I am rejecting this response because:

  Each game I open says "Made With Unity Technology" which to me and any other person with common sense who play the games that you are part of the equation.  Since you are then the right thing to do is to either reach out to your game creators and tell them to start paying out the money they owe to people who have one any game they have played and actually won, stop telling people they have won money or you pay out what your game creators are telling people.  It's bad business to allow what you are doing just to make money.  Take responsibility for what your gamers are doing.  It's considered a scam and fraud to all the people who are playing the game.  Grow up!!

  
  Sincerely,
  
  ******** *******

  o do with what the game developers are doing but you do and nothing you can say or do will ever change my complaint against you about how you are actually Aiding and Abetting them. Instead of taking responsibility you act like you don't know anything but you do. You are a poor excuse for a development company and I will pray for you! I have listed the following games below that are using your platform to con people. I just want my $200 from each of the above games. Happy Holidays!!

  Business Response

  Date: 12/23/2024

  Hey there,

  Thank you for getting in touch.

  My apologies for any confusion caused here. To make you aware, Unity Technologies provides world-class tools for content creators to develop, operate, and monetize their games and applications.Beyond making these development tools available to the market, Unity Technologies has no affiliation with the creator of these games and does not otherwise own or control the development or operation. As such, we are not able to assist you with this issue. However, I understand your confusion because this game was most likely created using the free version of our game engine. Our logo would have appeared on start-up (also known as a splash-screen).

  I understand that this app is not on the ****** Play store. However, contact information is typically found within the application's settings or on the relevant app store page.

  Additionally, if you believe that the game engages in fraudulent behavior, it may also be helpful to contact the distribution platform from which you acquired the game (for example, the Apple App Store or the ****** Play Store) to alert them of the fraud.

  You can find more information about this topic in our knowledge base article *****************************************************************************************************************************************************

  I hope this helps.

  Business Response

  Date: 01/02/2025

  Hello there,

  Thank you for reaching out, and we understand the confusion surrounding this matter.

  To clarify, Unity Technologies provides tools for content creators to develop, operate, and monetize their games and applications. However, Unity does not own, control, or directly manage the games created using our platform. These games are independently developed and operated by third-party creators or companies.

  Its likely that the game in question was created using Unitys free version, which displays our logo during startup (known as a splash screen). This can sometimes lead to the mistaken belief that Unity is directly involved in the game's development or operation, but that is not the case.

  To address your concerns:

  -If you need assistance regarding the game, we recommend contacting the developer directly. This information is typically available within the games settings or on the marketplace or platform where the game was downloaded or purchased.
  -If you believe the game is engaging in fraudulent behavior, its best to report it to the platform or store where you acquired the game (e.g., Apple App Store, ****** Play Store).

  For further details about this topic, you can review our knowledge base article: *****************************************************************************************************************************************************

  We hope this clarifies the situation and provides guidance on how to proceed.