We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Education

Udemy - Udemy.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Education.

Important information

Complaints

Customer Complaints Summary

  • 159 total complaints in the last 3 years.
  • 79 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/10/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a course on December 26, 2024 for $13.63. They, and the instructors, always say no risk since if you aren't satisfied with the course you can get a 100% no questions asked refund within 30 days. Well, they lie. I'm taking a course now that has 12 sections. I'm part way through section 3. I really haven't liked the instruction so far, so I requested a refund. But it was denied with the reason that I completed too much of the course. That is absurd. I'm far from being even half way through. They say there is a 100% refund within 30 days, and there is no mention of restrictions by the instructors when they advertise their course. The first section of this course had one lecture, which was a two minute introduction. The section section that I did was just some basic information about pencils to use and some basic shading techniques. Things that one would do on the first day of a drawing class. The third section was also rather basic, and it was this section that I knew I didn't like the instructor's teaching style and what was being taught. I have over two hundred Udemy courses and most are very good and I've requested refunds on only a handful and this isn't the first time that Udemy denied my request after taking only 10 or 20% of the content. This is not acceptable. They shouldn't advertise a 100% money back refund and then deny if when the user goes through 10% of the course and comes to the decision that they aren't satisfied and want a refund. It is false advertising to do that after saying customers can get a 100% refund within 30 days if not satisfied. If they are going to be dishonest and to this, then there should be a pop-up warning to the user if they continue with another lecture then they can't request a refund. They also have the worse customer support. They offer no email address to send issues to and there is no number to call. They just have some stupid chat that can't figure out what I'm asking most of the time. Thanks and Regards,*****

    Business Response

    Date: 01/17/2025

    Hello,


    After receiving your Better Business Bureau (BBB) complaint on January 10th, 2025, we have contacted you via email. You can further check the status of this issue through Ticket #*******.


    Since we investigated the matter thoroughly, and we have granted an exception on your refund request, Udemy considers that this issue was properly resolved.


    Thank you for notifying us of this matter!


    Udemy Support Team

    Customer Answer

    Date: 01/17/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Thank you very much for your help. I appreciate it.

    Sincerely,

    ***** ***********

  • Initial Complaint

    Date:01/02/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Practical Flash Loan Arbitrage with Solidity and TypeScript ************************************************************************************** Nov 2, 2024 CA$18.89 CA$18.89 ****** Triangular Arbitrage for Crypto with Python - (Fast Track)**************************************************************** 29, 2024 CA$13.64 CA$13.64 Credit Card Refunded on December 30, 2024 Udemy offers online learning courses provided by 3rd party instructors, however, Udemy seems to makes no effort in ensuring the quality, and if the information is still current relating to the courses, regardless of negative feedback.I have purchased 2 courses in an attempt to learn crypto arbitrage as a beginner.The quality of the "Practical Flash Loan Arbitrage with Solidity and TypeScript" leaves much to be desired. Approximately around the middle of the course a ETH wallet on a test network is required for practical application learning, the instructor does not outline how to get a usable account, resulting in stopping the learning process. The final expected outcome is a arbitrage bot, and the provided example does not function as expected. I made attempts to contact the instructor for support, the replies were one sentence and vague. The replies were not in a timely manner resulting in my falling outside the refund window.The "Triangular Arbitrage for Crypto with Python - (Fast Track)" course relies on a API that no longer functions. This course was refunded but still exsists as a purchase, allowing both Udemy and the instructor to collect revenue for a poor quality product.Refund terms for the company are 30 days and within an amount of course consumption.

    Business Response

    Date: 01/02/2025

    Hello,


    After receiving your Better Business Bureau (BBB) complaint on December 30, 2024, we have reviewed your refund request. You can further check the status of this issue through Ticket #*******.


    Since we investigated the matter thoroughly and granted an exception for a refund, Udemy considers that this issue was properly resolved.


    Thank you for notifying us of this matter!


    Udemy Support Team 

    Customer Answer

    Date: 01/03/2025

     
    Complaint: 22746702

    I am rejecting this response because: the outdated and erroneous courses are still available for sale. The instructors and Udemy are deceptively stating that these courses will lead to satisfactory learning of these skills, which they will not. They will collect payment for said courses without updating the information, leaving future learners without Udemy's promoted outcome, and likely being denied a refund by Udemy's refund policy.

    Removing the courses will incentivize the instructors to update the material.

    If this is not done in a reasonable amount of time, a complaint with the ************************************************ will be filed.

    Regards,
    ****** Parenteau

  • Initial Complaint

    Date:12/28/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am asking the BBB to help me in removing hateful, defamatory and discriminatory comments left on one of my classes that Udemy refuses to remove.I have been instructor on this platform for the past 2 years and the platform is going down hill. They are allowing people to positive negative reviews on your classes and allowing them to leave hateful, discriminatory and defamatory comments about me and not about my class. They are then refusing to remove these nasty comments left by another user named ****** ****** on my **************************** class.I had no choice but to remove my class and lose money in the hopes of limiting the hateful defamation going on but the review is still visible on their site and I want it removed. They lied and state the review was on the class when it was not.I want this hateful, defamatory and discriminatory about me reviewed from their site.See proof attached.********************************************************************************************

    Business Response

    Date: 12/31/2024

    Hello,

    After receiving your Better Business Bureau (BBB) complaint on December 28, 2024, we reviewed your appeal. You can further check the status of this issue through Ticket #*******.

    Since we investigated the matter thoroughly and decided to uphold our decision, Udemy considers that this issue was properly resolved.

    Thank you for notifying us of this matter.
    Udemy Support Team

    Customer Answer

    Date: 12/31/2024

     
    Complaint: 22739557

    I am rejecting this response because:

    They lied and stated they would remove the review but they did NOT. See attached.

    The defamtory and hateful review is still there. I want the defamtory review REMOVED.

    Sincerely,

    ***** ********

    Business Response

    Date: 01/03/2025

    Hello,
    We have thoroughly investigated the matter and have decided to uphold our decision. Udemy considers this issue to be properly resolved.

    You can further check the status of this issue through Ticket #*******.

    Best regards,
    Udemy Support Team


    Customer Answer

    Date: 01/05/2025

     
    Complaint: 22739557

    I am rejecting this response because:

    Then I am legally holding udemy for being a part of the demafamtion that took place and legally responsible for the financial, emotional and phsycial damages I have icurred and will be suing udemy for damaging my reputation publically online.

    Udemy posted false, slanderous, hateful, racist, and damaging comments about me personally on how I talk and how I look on their website, which violates their policies and violates the law.

    They fraudulently deceived me in using their site and damaged my reputation publically online and caused me to lose money in personally life.

    They maliciously allowed a review that attacked me personally in how I look and speak that had NOTHING to do with reviewing the course and I want that malicious, slanderous, racicist, hateful review REMOVED from the udemy site.

    ***** ********

  • Initial Complaint

    Date:12/19/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was recently charged $240 USD on December 19, 2024, for the annual subscription, and I would like to urgently request a refund. I only used the free trial period to test the service, and while I appreciated it, it did not meet my expectations, so I did not plan to continue with the subscription.The subscription was set up by someone in my office, who failed to mention that it was a 7-day trial periodI mistakenly believed it was a 30-day trial. This misunderstanding caused me to miss the cancellation deadline. Unfortunately, the person who subscribed me is, of course, not going to help me cover this cost, leaving me in a very difficult situation.This unexpected charge has left me with just $20 USD in my account to survive until the end of the month. I have tried to contact the business previously regarding this matter but have not received any response.I kindly ask for assistance in processing a refund. This was an honest mistake, and I am not using the product. I truly need this money back to manage my expenses.Thank you for your understanding and prompt attention to this matter.

    Business Response

    Date: 12/20/2024

    Hello,


    After receiving your Better Business Bureau (BBB) complaint on December 19, 2024, we have reviewed your refund request. You can further check the status of this issue through Ticket #*******.


    Since we investigated the matter thoroughly and granted a one time exception for a refund, Udemy considers that this issue was properly resolved.


    Thank you for notifying us of this matter!


    Udemy Support Team 

  • Initial Complaint

    Date:12/18/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I would like to bring to your attention an issue I am facing regarding a subscription charge. I signed up for a personal subscription plan on Udemy on December 11, 2024, to prepare for a course. Unfortunately, the course did not meet my expectations, and I stopped using the platform the same day. I immediately attempted to remove my payment method and cancel the subscription.Despite this, I noticed a charge on my ***** account for the subscription fee. As a student, this unexpected expense has created significant financial hardship ( my account went overdraft ). I do not receive my paycheck from the university until next week, and this situation has resulted in a fine with my bank.I cancelled the subscription within an hour, as Udemys policy explicitly mentions that charges apply only until the subscription is canceled. However, when I reached out to their customer service for assistance, the representative was unhelpful , rude and denied my claim.I kindly request your help in resolving this matter, as I am under considerable financial stress and need assistance in disputing this charge. Your support would mean a great deal to me. I have provided my invoice number below.

    Business Response

    Date: 12/19/2024

    Hello,

    After receiving your Better Business Bureau (BBB) complaint on December 18, 2024, we have reviewed your refund request. You can further check the status of this issue through Ticket #*******.

    Since we investigated the matter thoroughly and have granted a one time exception for a refund, Udemy considers that this issue was properly resolved.

    Thank you for notifying us of this matter!

    Udemy Support Team 

  • Initial Complaint

    Date:12/04/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 8, 2024 I purchased a course from Udemy with a refund guarantee. The course material was several years out of date so I asked for a refund. Udemy acknowledged the refund request but never returned the money. The company's website uses misleading advertising. The price they charged was printed in strikethrough and a much lower price was printed in bold above it.I asked the credit card comp,any to dispute the purchase and Udemy refused to return the funds. Their response is attached.

    Business Response

    Date: 12/04/2024

    Hello,


    After receiving your Better Business Bureau (BBB) complaint on December 4, 2024, we have reviewed your dispute case. You can further check the status of this issue through Ticket #*******.


    Since we investigated the matter thoroughly and the dispute was won in your favor, Udemy considers that this issue was properly resolved.


    Thank you for notifying us of this matter!


    Udemy Support Team 

  • Initial Complaint

    Date:11/13/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 3 online courses on 10/3/2024 from Udemy. I had started reviewing one course and determined that the course did not meet my expectations. On 10/21/2024 I request a refund of the entire purchase price for the 3 courses of $56.25. I was told that I could not get a refund of the course I had been reviewing, but could get a refund for the other two courses.I expected the refund for the remaining two courses ($36.78) to be credited back to the payment I originally used. When I followed up this past week I was advised that I had chosen to receive a credit for future course ************ the time of purchase I was aware of a time period (30 days) in which refund requests had to be submitted. I was not advised at that point that a refund would only be issued as a credit. If I had known this, I would have never purchased the courses.I am expecting the refund of $36.78 to be credited back to my form of payment.

    Business Response

    Date: 11/13/2024

    Hello,


    After receiving your Better Business Bureau (BBB) complaint on November 11, 2024, we have reviewed your credit reversal request. You can further check the status of this issue through Ticket #*******.


    Since we investigated the matter thoroughly and granted an exception for a credit reversal, Udemy considers that this issue was properly resolved.


    Thank you for notifying us of this matter!


    Udemy Support Team 

    Customer Answer

    Date: 11/13/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ********

  • Initial Complaint

    Date:11/12/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 11th I went to subscribe for a Monthy subscription of $20. Right after I subscribed it didn't do the monthly. It charged me the full year of $240. I canceled my subscription right after that happened and contacted support. They said no refunds on subscriptions and nothing they can do. I'm not looking for a refund for the monthly just a refund of the remaining year.

    Business Response

    Date: 11/12/2024

    Hello,


    After receiving your Better Business Bureau (BBB) complaint on November 11, 2024, we have reviewed your refund request. You can further check the status of this issue through Ticket #*******.


    Since we investigated the matter thoroughly and provided the next steps in your inquiry, Udemy considers that this issue was properly resolved.


    Thank you for notifying us of this matter!


    Udemy Support Team 

    Customer Answer

    Date: 11/13/2024

     
    Complaint: 22544482

    I am rejecting this response because:  There was no next step given in the email.  The email Udemy sent said it will sent to the correct department and I have not recieved a response or "next steps". There was no refund given or mention of a refund for the 11 months I did not want  to be charged. 

    Sincerely,

    ***** *****

    Customer Answer

    Date: 11/22/2024

    The dispute has been resolved, and I received a full refund.  Thank you

  • Initial Complaint

    Date:11/05/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    - Date of the transaction: November 4th, 2024 - Amount paid: $255.84 - What the business committed to provide: Udemy committed to providing access to personal plans with a 30-day money-back guarantee, as promoted across various platforms.- Nature of the dispute: I canceled the subscription within an hour after the free trail ended. I realized it was a mistake and cannot afford the plan at the moment. While I understood there was a 30-day money-back guarantee, Ive now learned there are additional terms that were not clearly highlighted at the time of purchase.- Whether or not the business has tried to resolve the problem: I have not yet received a resolution or response regarding my refund request.- Advertising details: The 30-day money-back guarantee was prominently displayed on Udemys website and in promotional materials, which gave me the confidence to proceed initially.

    Business Response

    Date: 11/06/2024

    Hello,


    After receiving your Better Business Bureau (BBB) complaint on November 5, 2024, we have reviewed your refund request. You can further check the status of this issue through Ticket #*******.


    Since we investigated the matter thoroughly and granted a one time exception , Udemy considers that this issue was properly resolved.


    Thank you for notifying us of this matter!


    Udemy Support Team 

  • Initial Complaint

    Date:11/04/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am reaching out to address the recent ban on my Udemy instructor account, which has also impacted my pending payout. I have not yet received the payout, and I am eager to understand the reasons behind the account action. I am committed to upholding Udemy's standards and would appreciate any insights into specific areas of concern so that I can address them properly.

Udemy - Udemy.com is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.