Reviews

This profile includes reviews for SoFi's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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SoFi has 9 locations, listed below.

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  SoFi

  San Francisco, CA 94105-2624

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  SoFi

  2750 E Cottonwood Pkwy Ste 300 Salt Lake City, UT 84121-7285

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  SoFi

  2750 E Cottonwood Pkwy Ste 300 Holladay Cottonwood, UT 84121-7285

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  Sofi Lending Corp

  PO Box 981075 Boston, MA 02298-1075

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  SOFI

  6175 Main St STE 490 Frisco, TX 75034-3441

Review Details

• Review frompatrick t

  Date: 05/07/2025

  1 star
  Up until just over a month ago I never had a problem with SoFi, but now I would say they are the worst bank in the industry, even worse than ****************Bought a sofa in ******** which is where I reside currently, and never received it. I used my SoFi debit card so I filed a dispute with them. 60 days later the retailer tells me since you filed a dispute we are not going to issue a refund, you will need to take it up with SoFi.For the past 30 days or so I have been writing to SoFi's dispute team but the only thing they will tell me is 1) the merchant is allowed a certain amount of time to respond. 2) SoFi can take 90 or more days to review this issue.Despite my question as to exactly how much time the merchant is allowed, or my other question is where are we in the process are we getting closer to resolution, they simply send me the standard responses which I already noted.Additionally I filed a complaint to SoFi's resolution team about the fact that their dispute team will not tell me anything outside a standard response and they replied saying sorry we understand it can feel daunting but "insert standard response here" but if you have further questions please email **** have emailed ***** at SoFi, and he does not reply, at all, he ignores me. I have not used vulgarity, or other curse words, I have used standard english to express how depressing this is, and to please have someone tell me something I don't know such as exactly how many days does the merchant have left to reply.Anyway, I do not recommend SoFi, they will simply treat you like a mushroom. Keep you in the dark and feed you bullcrap.This has been ongoing since April 4th.

  SoFi

  Date: 05/20/2025

  Thank you for submitting your BBB Review. We have sent a copy of our final response via email to the email address provided within your BBB Review.

• Review fromLois P

  Date: 05/07/2025

  5 stars
  I am so happy that I have SoFi! My account got hacked and they took over $6,000. I was told not to contact the bank but I did and I am so glad I did! After dsys of phone calls , waiting on hold for hours they sent me the money back ! Im happy to I have SoFi as my bank !!!

  SoFi

  Date: 05/16/2025

  Thank you for submitting your BBB Review. We have sent a copy of our final response via email to the email address provided within your BBB Review.

• Review fromRylee A

  Date: 05/06/2025

  1 star
  I absolutely would never recommend them. They charged me $25.00 "inactivity fee" for HOLDING a stock? I'm sorry I didn't sell it? Worst company I've ever banked with and that says a lot considering I've banked with *************** for years.

  SoFi

  Date: 05/16/2025

  Thank you for submitting your BBB Review. We have sent a copy of our final response via mail to the address provided within your BBB Review.

• Review fromLynne C

  Date: 05/06/2025

  1 star
  Sofi doesn't stand behind fraudulent charges that hit your checking account. My account was hacked in Nov 2024 and $1800 was removed from my Sofi account without my permission. I have contacted them and explain what had happened. They didnt even look into it at all b4 i was denied any funds back.discussed Client

  SoFi

  Date: 05/19/2025

  Thank you for submitting your BBB Review. We have sent a copy of our final response via email to the email address provided within your BBB Review.

• Review fromLora L

  Date: 05/06/2025

  1 star
  Scammers!!! Used teacher appreciation contest to try to get my information. Would NEVER do business

  SoFi

  Date: 05/19/2025

  Thank you for submitting your BBB Review. We have sent a copy of our final response via email to the email address provided within your BBB Review.
  

• Review fromBrit V

  Date: 05/01/2025

  1 star
  Id leave 0 stars if it were an option. ******** loan experience. Go somewhere else. We chose them because it was supposed to be fast and easy with minimal hassle. We were 4 weeks in and had been assured the entire time that the loan would go through. Had a contractor scheduled to come do work because we had been reassured multiple times that all was good. Then they realized there was an issue with our home that had been fully disclosed day 1 and they didnt think the value was correct. Long story short they dinged our credit when they pulled it for the loan we had been assured should be no problem and we didnt get the loan. Ive never worked with a company that didnt have a solution to a loan issue. Never. I will forever go to my local bank for future loans. They are always willing to help you work out something. Wed have been happy to pay for an appraisal so we could keep moving forward since wed already put weeks into the process. That wasnt even presented as a resolution. Wed have been happy to get a co-signer, to decrease the amount of the loan or whatever so we didnt have to cancel the work we planned but there was no flexibility, no other options offered, nothing. We were just denied after that. Worst loan experience of my entire life. They will lead you on until its too late. Now we have no options until our credit scores return to normal. Thank you for absolutely nothing but a huge waste of my time and an 8 month wait until we can schedule the contractor again.

  SoFi

  Date: 05/15/2025

  Thank you for submitting your BBB Review. We have sent a copy of our final response via email to the email address provided within your BBB Review.

• Review fromSharon C

  Date: 04/25/2025

  1 star
  SOFI closed my account because violated there deposit agreement. Its weird because the month before my account was hack with **** charges that were fraudulent. Went through multiple debit cards. Just dont get it

  SoFi

  Date: 05/05/2025

  Thank you for submitting your BBB Review. We have sent a copy of our final response via email to the email address provided within your BBB Review.

• Review frommatt b

  Date: 04/21/2025

  1 star
  I've been with SoFi for a few years. They started off good with high interest rates ~4.7. They then quickly dropped them now its around 3.5%. Support can't raise it even if you have a large amount of money in the accounts even though other banks have higher yields. Negative is you can not withdraw large amounts of cash since there is no physical locations. A positive is they can increase your zelle limit to 7.5k but I just found out they limited me back down and support either doesn't want to do their job or a re untrained, an agent told me he could not raise it from 4k to 7.5k until i send a screenshot of what a previous agent raised it to. Then, once he read that he MAGICALLY raised it to 5k. Not what I had it previously.... I've been arguing with them for over an hour and was transfer to a "Manager" and we are just going back and forth. They also limit your account if you don't send large transactions out every 2 months.

  SoFi

  Date: 05/06/2025

  Thank you for submitting your BBB Review. We have sent a copy of our final response via email to the email address provided within your BBB Review.

• Review fromCorderra H

  Date: 04/10/2025

  1 star
  I have been banking with SoFi for almost a year and a half. in the year I have been robbed probably four times and a total of amount of almost $3000. The first thing that the customer service said to me today was how can she provide excellent service.Does anyone else think thats very disrespectful for someone to tell you that they are providing excellent service, someone has stole my money almost 4 Tines. My hard earn money. I go to work and I work my a** off every day just to have to beg for it back every time. talking Bill collectors calling me harassing me because I dont have the money because Sofi allow someone to steal my money out of my account, and they have the nerve enough to say that they are providing excellent service that shows the lack of empathy that they have for their customers. They dont care about us at all. I just wanna let everybody know that so far its a piece of s***

  SoFi

  Date: 05/05/2025

  Thank you for submitting your BBB Review. We have sent a copy of our final response via email to the email address provided within your BBB Review.

• Review fromGarrick W

  Date: 04/10/2025

  1 star
  I have had this bank for several years, most of my experiences have been positive until recently. Zelle was always asseible. I changed my phone and of course had to go through the additional verification process regarding an upload of my DL. Their system doesnt have an error message that they are persistent that I do a screen image and provide this to their tech department. I explain to their representative and Account managers ****** who was abusive argumentative and selective hearing. I was told borrow a friends phone to do a screen image. ******* and him refuse to do any follow-up call. They both stated I would receive an email from their tech department once I provide them with a screenshot of an error message. Ive told them over and over those no error message. The system will simply not accept the front of DL. I asked ******* for the Owners name she refuse. I had to do a web search to get the information and the CEO e-mail address

  SoFi

  Date: 04/24/2025

  Thank you for submitting your BBB Review. We have sent a copy of our final response via mail to the address provided within your BBB Review.