Business ProfileforSoFi

To whom it may concern,RE: Financial matter On 04/15/2024, at 515 PM local time, I attempted to chat with a Sofi Bank representative, utilizing the Sofi application. The purpose of my chat was to discuss a private, financial matter. The application stated chat was unavailable. The application stated to call ************. I called this number and was connected to *****, who identified herself as a customer representative. ***** did not resolve my issue. I requested to speak with a supervisor or leader. I waited thirty (30) minutes to speak with a, Manager. ***** remained on the line and provided updates, stating fifteen (15) minutes until a Manager is available, then five (5) minutes, down to one (1) minute. After ***** stated it would be a minute or less, she informed the Managers had left for the day. ***** then stated, no supervisor, boss, manager or leader was available. ***** then provided, I completed a call back request form, someone should call you back within forty-eight (48) hours. ***** could not guarantee that a manager will actually call me back. The call ended at 654 PM, local time. I spent one (1) hour and thirty-nine (39) minutes on the phone, and my issue still isnt resolved. An image containing the call duration is attached to this correspondence. ***** provided Sofi case number Sofi case number *******. As it is a private, time-sensitive, financial matter, I do not wish to provide further information at this time. In order to preclude legal action, Im seeking a call from a SoFi representative, preferably a manager, as soon as possible. Please confirm digital receipt of this complaint at the email address listed below.Yours truly, *************************** ********************** ************