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Business Profile

Loans

SoFi

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Loans.

Important information

  • Customer Complaint:

    BBB’s business profile for SoFi was created in September 2012. A review of SoFi complaints was completed in June 2025.

    Consumers are encouraged to review the following links for information on terms of service and security.

    SoFi Terms of Use Agreement
    SoFi FAQ


Complaints

This profile includes complaints for SoFi's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

SoFi has 9 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • SoFi

      San Francisco, CA 94105-2624

    • SOFI

      6175 Main St STE 490 Frisco, TX 75034-3441

    • SoFi

      SoFI Mailroom Operations 2750 East Cottonwood Pkwy, Suite 300 Cottonwood Heights, UT 84121

    • SoFi Finance Inc.

      860 Washington St Fl 2 New York, NY 10014-1308

    • SoFi

      4064 Colony Rd STE 200 Charlotte, NC 28211

    Customer Complaints Summary

    • 2,322 total complaints in the last 3 years.
    • 773 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/30/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We took out a personal loan to pay for a vehicle. It was not an auto loan, but a loan that we used to purchase a vehicle from a private seller using cash. Mistakenly, Sofi bank was placed on our title as a lienholder. We only realized this when we attempted to print the title and were notified that there was a lien. We do not, in fact, have a lien from Sofi for the car. In order for the title office to remove Sofi as a lien holder, we need a letter on official letterhead stating that they have no investment in the car and do not hold a lien on our vehicle. We have been told by two different individuals at Sofi that they cannot provide this. They sent us a secure message through their system that included all the necessary information, but the title office will not accept it. I am not sure why Sofi cannot provide me with the same information on letterhead with a signature, even in electronic format. That's literally the only thing that I need from them as a resolution, but they keep saying they can't do that. They did not have anything to do with the loan and I just need them to say that officially in a letter on electronic letterhead.

      Business Response

      Date: 06/09/2025

      Please reference the attached document.

      Customer Answer

      Date: 06/10/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Perhaps training your employees on how to handle the request would be beneficial, since three employees (2 by phone and 1 via your FB ***** told me it was not possible. Thanks for the quick response. 

      Sincerely,

      ******* ********

    • Initial Complaint

      Date:05/30/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I invested approximately $8,000 into a **** **** few years ago. I few months ago I logged into my account and saw that money was gone. I have contacted the business several times to get my money back but that have been able to get my money back.

      Business Response

      Date: 06/06/2025

      Please reference the attached response. 

    • Initial Complaint

      Date:05/30/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 2/4/25, I refinanced my student loan to ******* (from SoFi). I have confirmation of payment from ******* to SoFi for the outstanding balance of my student loan (~ $180,000) on 2/5/25. After this payment occurred, SoFi continued to charge me monthly for student loan payment ($3697.75) for the next two months, even stating that if I didn't pay my student loan balance that I would be reported to the ************. At this time, I was paying my monthly amount to both ******* and SoFi. Two months after the refinance (4/4/25), I was told that the transaction between SoFi and ******* would be complete and I would be refunded my two payments of $3697.75. This did not happen. I called late ****** confirmed my information, and was told the checks would be mailed to me. Early May, I called again and was told that there was a delay on their part, but that I would be fully refunded. On May 13th, one of my payments was wired back to me. To this day, I have not received the remaining $3697.75 due to "processing delays" on their part.

      Business Response

      Date: 06/06/2025

      Please reference the attached letter.

      Customer Answer

      Date: 06/06/2025

       
      Complaint: 23397607

      I am rejecting this response because: I do not want to close the claim until I receive an actual response from SoFi. They say it will arrive via the physical mail. It has not arrived yet. 

      Sincerely,

      ******** ****

      Business Response

      Date: 06/13/2025

      Please reference the attached letter.

    • Initial Complaint

      Date:05/30/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      SOFI BANK Amount:$56519 Date:9/13/2024 Acct#********* Section FCRA 611(a)(6)(B)(iii) and (7) of the Fair Credit Reporting Act, 15 U.S.C. 1681i, and send the required notifications to all furnishers of this information. Fair Credit Reporting Act, 15 U.S.C. 1681s-2 Section 623(a)(8)(D) Section 603(p), must notify consumers in writing if they may furnish or have furnished negative information to a CRA. Section 623(a)(7).According to 15 USC 168i(15) the credit bureaus have to modify or Delete fraud Account that are not reporting accurately. According to 15 USC 1681b(1) the credit bureaus dont have no written permission. According to 15 *** 1681 have the right to privacy According to 15 *** 168s- 2 A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate . (B) Reporting information after notice and confirmation of errors According to 15 *** 1681 I have the right to privacy According to 15 *** 1681s-2 A person shall not furnish any information relating to a consumer to any any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. (B) Reporting Information after notice and confirmation of errorsA person shall not furnish information relating to a consumer to any consumer reporting agency (i) The person has been notified by the consumer, at the address specified by the person for such Notices, that specifies information inaccurate, and (ii) the information is, in, fact, inaccurate. According to 15 U.S.C 1681s-2(a)(1)(A) and (B)to report inaccurate informationPlease DELETE this information from my credit report, pursuant to section 611 of the Fair Credit Reporting Act, 15 U.S.C. 1681i, and send the required notifications to all furnishers of this information

      Business Response

      Date: 06/06/2025

      Please reference the attached letter.

    • Initial Complaint

      Date:05/28/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went for a personal loan and they told me that my credit usage was too high. Although on my credit report, it's only 3% usage and that my income wasn't good enough. But I make a $188000 a my income to Loan ratio was too high although I only owe very little.This also involved the hard hit to my credit. Which of course, affected it negatively? I want that reversed.

      Business Response

      Date: 06/05/2025

      Please reference the attached letter.

    • Initial Complaint

      Date:05/28/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I filed a similar complaint against ***************** for refusing to refund me money that they said they didnt charge me for. However, the proof is in my bank account. The issue with my bank, SoFi, is that they have been extremely unhelpful throughout this process. They have restricted my account because I called and said that ***************** had charged me too many times and that there was someone who logged into my account on an unknown device. I dont suspect fraud though because the agent told me and I quote this was an error on our end but PROCEEDED to lock down my account for 72 hours even though it was their error. They have also been no help with getting me the refund from ***************** because they said the pending charge will have to post while being disputed. Every time I call something different is said. I cant get anyone who will help me with the issue at hand. ***************** says to contact my bank SoFi and my bank says contact *****************. Its a never ending process that has hindered my ability to pay my bills like I stated in the other complaint. I am at a loss as to what to do except complain because no one has been helpful and everyone has been copying and pasting the same answer when I try to chat. Phone calls are no different. Its like they dont understand what Im saying at all because I clearly stated for two disputes to be cancelled due to the fact that I discovered $31 and $29 from ***************** were the legitimate charges while $136.96 was the one I was trying to dispute. I asked them to cancel they investigation and they said we will continue the investigation regardless of my claim stating those two smaller charges were legitimate. This makes me want to switch banks and I need someone who understands what is actually going on to contact me. This is affecting my daily life and bills. I have no credit cards to use. This is it. My paycheck comes here too. Please help me! Attached below are some of the chats.

      Business Response

      Date: 06/06/2025

      Please reference the attached letter.

    • Initial Complaint

      Date:05/28/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Early in the year I disputed a charge from Avant. SoFi did their investigation and and found probable cause and reimbursed me the money Avant took out. I was told I can only block the merchant by giving them an exact amount. Which I did. A few months later Avant took more money out from my account (in different amounts 2x- $165.48 and 1x- $15) When I disputed these transactions the dispute was denied because it was a civil case involved. I informed them that my account was active and NOT in any court of law. They told me it would be reopened and sent to the back end to be resolved. They lied to me and I was told it was already closed and they arent doing anything for me. However, the same exact investigation conducted the first time would be needed to be repeated and they would have the same exact results! I called everything in so they will have recordings of these conversations and emails.

      Business Response

      Date: 06/06/2025

      Please see attached document. 

    • Initial Complaint

      Date:05/27/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a bank account with them and one day I logged on only to find that my account has been blocked. I have contacted them NUMEROUS times to find out why and straighten it out and everytime I call they can NEVER tell me why I am blocked and the only advice they give me to get this resolved is that they will put in an order to escalate my problem. It has rocked on for going on a year now with no end in sight. I only have around $30 left in the acct but thats slot to me because my husband has recently had to retire early due to health issues that we didnt foresee coming. Can you please help me?

      Business Response

      Date: 06/05/2025

      Please reference the attached letter.

    • Initial Complaint

      Date:05/27/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Consumer BEWARE this company is only designed to ruin your credit by sending you request to apply for loans that they already know you are not qualified for-and then offering you other products that you did not inquire about also note:THE COMPANY WILL SEND YOUR PERSONAL INFORMATION TO NUMEROPUIS OTHER COMAPNIES- FURTHER CAUSING MORE INQUIRIES ON YOUR CREDIT TO LOWER YOUR SCORE CONSUJMER BEWARE

      Business Response

      Date: 06/05/2025

       Please reference the attached letter.

      Customer Answer

      Date: 06/06/2025

       
      Complaint: 23380513

      I am rejecting this response because: That is the easy way out- NO THANK YOU- I am sick and tired of companies like this one who lead consumers down an endless path of deception with false and misleading promises of loan products that are designed to cause high interest harm or redundant credit inquiries- NO thank you- the Complaint stands.

      Sincerely,

      ***** *****

      Business Response

      Date: 06/11/2025

      Please see the final response. 

      Customer Answer

      Date: 06/12/2025

       
      Complaint: 23380513

      I am rejecting this response because: NO- they are trying to keep the complaint quiet and consumers need not waste their time with this company and others like it- They are tricking consumers into products that they do not initially request and then inundating their credit reports with several inquiries to push other co op companies associated with them and their services that are also useless.

      Sincerely,

      ***** *****

    • Initial Complaint

      Date:05/25/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This companys only purpose is to create negative inquiries on the consumers credit report. They do not offer what they advertise through. Sending you numerous emails and through calls.Consumer beware

      Business Response

      Date: 06/06/2025

      Please reference the attached letter.

    SoFi is NOT a BBB Accredited Business.

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