We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Loans

SoFi

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Loans.

Important information

  • Customer Complaint:

    BBB’s business profile for SoFi was created in September 2012. A review of SoFi complaints was completed in June 2025.

    Consumers are encouraged to review the following links for information on terms of service and security.

    SoFi Terms of Use Agreement
    SoFi FAQ


Complaints

This profile includes complaints for SoFi's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

SoFi has 9 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • SoFi

      San Francisco, CA 94105-2624

    • SoFi Finance Inc.

      1412 Broadway, FL Team Room 5 New York, NY 10018

    • SOFI

      6175 Main St STE 490 Frisco, TX 75034-3441

    • Sofi Lending Corp

      PO Box 981075 Boston, MA 02298-1075

    • SoFi

      4064 Colony Rd STE 200 Charlotte, NC 28211

    Customer Complaints Summary

    • 2,320 total complaints in the last 3 years.
    • 772 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/05/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been with sofi bank since June of last year and I thought they were the best until April of this year. I checked in the ********* *** ***** using my sofi card the balance that I paid was 850 I paid for 5 days. Once my 5 days was up I received another transaction of 949 dollars this is in the same week. I called sofi and ask could they dispute it so they did, they asked me to show evidence which I did but meanwhile I was denied with great proof may I say. While my account was in dispute they sent me 99 dollars so of course I used it after getting token 859 plus 949 come to find out they said if I lost the dispute I would have to pay that 99 dollars back so I filed another dispute so as I am thinking that they are working on my case they close my account saying that my account has been in the negative 99 dollars for 60 days but when I spoke with numerous customer service agents I was told that money was to help for a minute. Now I have know account and to make it so bad they closed my account with 98 dollars in my account which I can't get.

      Business Response

      Date: 09/13/2024

      Please reference the attached letter. 

      Customer Answer

      Date: 09/13/2024



      Complaint: ********



      I am rejecting this response because:



      Sincerely,



      Sherrell L****

      Customer Answer

      Date: 09/20/2024

      So sofi said they will send me a letter for some reason. I received the letter today and they are funny really funny if I could pay each person not to put there money into sofi I would. They are a joke but I am getting a lawyer involved now. I am not the one to judge but God does not like ugly and sofi literally my hand to God takes money straight out of your bank account 949 dollars and that's 900.

      You will be hearing from my lawyer and I am going to every news channel I will not let this go not because of me but for all the innocent people thats thinking about putting there money into sofi.

      Business Response

      Date: 09/25/2024

      Please reference the attached letter.

      Customer Answer

      Date: 09/30/2024



      Complaint: ********



      I am rejecting this response because:
       The ********* *** has been under investigation for overcharging customers and I have proof actually,accurate proof that I was overcharged and still sofi refuses to stand beside there customers. So I hope sofi became a little bit more richer by taking my 949 hundred dollars. The fact that they are not and will not look into it again let's you know they are very shady and really does not care.

      Sincerely,



      Sherrell L****

    • Initial Complaint

      Date:09/05/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 21, 2024 I authorized one withdrawal from ************ into SoFi savings. On August 23, 2024 that same amount was withdrawn from my *** account without authorization. On September 4, 2024 the same amount was withdrawn from *** without authorization again. There is no history of these unauthorized transactions on my SoFi account, ********************** support could not see them either. *** does have a history of these unauthorized transactions, but the transactions did not originate from ***. There is no scheduled activity in either SoFi or PNC. After contacting SoFi and PNC support I was only told to unlink my accounts and that this may happen again at random. This is leaving me in limbo with my checking account at huge risk of being overdrawn.

      Business Response

      Date: 09/13/2024

      Please reference the attached letter. 

    • Initial Complaint

      Date:09/04/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      SoFi is a mobile deposit account. My son receives an SSI check monthly which SoFi deposited on August 5 2024 with no issue. I submitted his September payment and it was rejected. They advise the check is made out to multiple people for a single account. The check clearly states pay to my name and FOR my child name. I spoke with a manager on 9/3 who indicated she made a note and I would need to deposit the check. They send me yet another rejection. I spoke to a manager on 9/5 who advised there was nothing he can do. This is the most extreme level of incompetence and lack comprehension I have ever witnessed. Again the check says pay to me for my child. My son is three the check does not say AND. My next step is contacting the Social Security Admin to let them know SoFi is rejecting legitimate payments

      Business Response

      Date: 09/13/2024

      Please reference the attached letter.

    • Initial Complaint

      Date:09/04/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My account was compromised and I have 2 transaction to dispute because I did not send money to people I did not know.

      Business Response

      Date: 09/13/2024

      Please reference the attached letter.

    • Initial Complaint

      Date:09/03/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with SOFI LENDING CORP. I do not have a contract with ****************, they did not provide me with the original contract as requested.

      Business Response

      Date: 09/13/2024

      Please reference the attached letter.

    • Initial Complaint

      Date:09/03/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have had $1800 stolen from me so far and they are not helping me to get my money back. They are treating me like I am the criminal.

      I would like to get my money back.

      Business Response

      Date: 09/12/2024

      Please reference the attached letter

    • Initial Complaint

      Date:09/03/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      SoFi will not issue my provisional credit. Opened a fraud claim and told I would receive credit in 10 business days. Today is the 10th business days. No reps at SoFi can tell me when I will receive my credit.

      Business Response

      Date: 09/12/2024

      Please reference the attached letter. 

    • Initial Complaint

      Date:08/30/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sofi put a hold on my account with $4,900.00 in it and will not allow me access to my money. I was told it was a security hold due to spending on the account and it was restricted while they completed an investigation. I was told to contact Sofi, which I have twice now by phone and twice by email and no resolution has been made to the account. They just keep saying it's being reviewed and no time is given . No one has contacted me to ask anything so I don't see how they are investigating anything. It's been a week now and I would like access to my money.

      Business Response

      Date: 09/09/2024

      Please reference the attached letter. 

    • Initial Complaint

      Date:08/29/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I referred Poonam M******* to open checking and saving account and SoFi declined referral bonuses. They mentioned that Poonam already had SoFi login which disqualifies her from receiving bonus, but this is not mentioned in T&C. T&C says referee should not have existing account with SoFi. Poonam never had savings or checking account with SoFi. She opened with referral link.

      T&C is ambiguous, I read it before referring her and I never interpreted the way SoFi is interpreting. They are referring existing login with SoFi as existing account which is incorrect.

      I want SoFi to honor the referral and deposit bonuses.

      Attaching T&C snapshot.

      Business Response

      Date: 09/06/2024

      Please reference the attached document.

      Customer Answer

      Date: 09/06/2024



      Complaint: ********



      I am rejecting this response because:

      My complaint isn’t resolved yet. Please keep it open until business gets back with a resolution.

      Sincerely,



      Nitin M*******

      Business Response

      Date: 09/10/2024

      Please reference the attached letter. 

      Customer Answer

      Date: 09/10/2024



      Complaint: ********



      I am rejecting this response because: SoFi is unable to address the concern. Their T&C for referral doesn’t specify that a referee must not be registered with SoFi, rather it says explicitly that referee shouldn’t not have an account with SoFi (which referee didn’t have).

       

      In the absence of clear language used in T&C SoFi is adopting deceptive technique for not paying referral bonus.



      Sincerely,



      Nitin M*******

    • Initial Complaint

      Date:08/28/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This complaint is regarding my SoFi MasterCard debit card. This card was always in my possession, and I did not authorize anyone to use it. However, on May 28, 2024, I received a text notification that someone had used my card without my authorization at The ********** in *******,**********. I immediately contacted you to dispute the charge as fraud, but was advised that I had to wait until it was posted to dispute it. (It was in "Pending" status when I called.) Once the charge posted to my account (May 31), I called SoFi again and filed my dispute. While initially Sofi provided a provisional credit, it was reversed saying that their investigation was complete and without explanation as to why I should be liable for this fraud. I have subsequently filed reports with my local police and completed an Identity Theft Affidavit. I have contacted SoFi on the following dates since:On June 26, I received and email saying Sofi had resolved my dispute and they would reverse the provisional. I called SoFi and the representative I spoke with said she submitted the request for investigation documents to be sent to me.On July 12, I saw that SoFi reversed the provisional credit. I called them to follow-up on my appeal. I spoke to a representative and then to a supervisor. The supervisor that she did not see a request for documents and that she submitted (again) the request for investigation documents to be sent to me. On July 18, with the help of a law office, I sent a letter to SoFi requesting in writing that they provide me with the investigation documentation and tell me why I should be held responsible for this fraud.On August 28, having heard or received anything from SoFi, I called them again and the representative told me she sees that this dispute is resolved. After I told her that I have requested through the phone and in writing that the documentation be sent to me, she said she submitted another request for documentation to be sent to me.

      Business Response

      Date: 09/06/2024

      Please reference the attached letter.

    SoFi is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.