Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Rocket Lawyer to file a trademark for my business, "Ten Yard Marker," and paid $349.99. The application number is ********. Rocket Lawyer did not respond to the *****'s requests for additional information, and on February 6, 2025, I received a notice that the trademark had been abandoned. After multiple phone calls to reach Rocket Lawyer's Trademark Fulfillment team and, finally, after escalating the issue, I paid an additional $250 and received confirmation on February 23, 2025, that the petition to revive the application had been received. On July 2, 2025, I received another email from the ***** stating that the trademark had been abandoned. I have called Rocket Lawyer twice with no response and am therefore filing a complaint with the BBB. I have paid $599 and do not have the trademark. I want Rocket Lawyer to remedy the situation so I can have the trademark issued for my product. Please see a detailed listing of all the events attached.

  

  Business Response

  Date: 07/22/2025

  Hello ******,

  We are very sorry to hear about this Trademark matter. We have escalated this and you will be contacted by our Trademark fulfillment team shortly. Thank you for your cooperation and again, we apologize for the inconvenience this may have caused you.

• Initial Complaint

  Date:07/18/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Being billed for services I did not subscribe to, or had cancelled, but cancellation was not processed, if I even subscribed to the services.

  

  Business Response

  Date: 07/23/2025

  Hello ******,

  Please be advised that a refund has been issued. Please allow 7-10 business days for the refunds to process. Your membership has been canceled already, so you will not be billed in the future.
  
  If you have any questions or need further assistance, please respond to the refund confirmation email or call us at ************** Mon - Fri, 6am - 6pm PST.

  Customer Answer

  Date: 07/24/2025

   
  Complaint: 23620578
  
  I am rejecting this response because: I only received one month of refund, instead of four months.
  
  Sincerely,
  
  ****** *********

  Customer Answer

  Date: 07/24/2025

  From: ***** a ********* <**********************************************************************************************************************************************************************************************************************************************************************************************************************************************************>
  Date: Thu, Jul 24, 2025 at 7:09 AM
  
  

  
  

  Thank you so much for your help.  I received a full refund, and I wish to close the complaint.  Thank you again!
  
  

  Please close this complaint.  I am 100% satisfied.  I have received a full refund.

  
  

• Initial Complaint

  Date:07/14/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I did the free trial of the + membership and it was just for one document, to which i ended the membership after realizing i had been charged monthly of $59.97. I am currently still being charged that amount even after ending the membership.

  

  Business Response

  Date: 07/22/2025

  Hello *******,

  We are sorry to hear about your billing matter. The reason that you were billed was due to the installment charges for the Rocket Legal+ Annual Plan that was agreed to at the time of sign up. There was one remaining charge due, which is why it was still billed.

  As a courtesy, a refund has been issued, but please allow 7-10 business days for the refunds to process. Since your membership was canceled, you'll not be billed for a renewal in the future. If you have any questions or concerns at this time, please respond to the refund confirmation email. 

• Initial Complaint

  Date:07/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to file a complaint against Rocket Lawyer. I purchased a Board minutes document for $5.00, and then I asked a lawyer about the minutes. The website did not inform me that there would be a fee, and when I checked my bank account, they had taken out over $200.00. This is unacceptable as the website did not confirm with me that there would be a fee at all. I want a full refund from Rocket Lawyer. They need to have a disclaimer about lawyers reviewing documents and potential fees.07/09/25PURCHASE ROCKETLAW 87 ************ CA CARD3968$239.88 Begin region Details Merchant Name:ROCKETLAW 877-757-1550Merchant Address:************, CA, 94105Transaction Method:Card Info Stored by ********************** SERVICES, ATTORNEYS

  

  Business Response

  Date: 07/09/2025

  Hello *****,

  We're sorry to hear about your billing matter. It looks like a Free Trial was started and since it wasn't canceled during the Free Trial period, it converted into a Rocket Legal+ Plan.

  A refund in the amount of $239.88 has been issued. Please allow 7-10 business days for it to process.

  Additionally, your annual Rocket Legal+ membership has been canceled.
  
  If you have any questions or need further assistance, please

• Initial Complaint

  Date:07/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May17,2024, I enrolled in RocketLawyers free trial and immediately downgraded my account to prevent any charges. Despite this, RocketLawyer processed 13 unauthorized transactions against my card between May28,2024 and June4,2025, totaling $484.87:- 05/28/2024$39.99 - 06/25/2024$39.99 - 07/25/2024$39.99 - 08/26/2024$39.99 - 09/25/2024$39.99 - 10/28/2024$39.99 - 11/25/2024$39.99 - 12/26/2024$39.99 - 02/03/2025$39.99 - 03/06/2025$39.99 - 03/25/2025$39.99 - 04/25/2025$39.99 - 06/04/2025$4.99 On June5,2025, I received five refunds of $39.99 each (totaling $199.95). $284.92 remains outstanding.2 Issue:RocketLawyer ignored my same-day downgrade request and continued billing in direct breach of its free-trial agreement. This constitutes unauthorized use of my payment method and a clear violation of contractual terms.Resolution Requested:1. Immediate refund of $284.92.2. Written confirmation that my account is fully canceled.3. Assurance that no further charges will occur.4. RocketLawyers actions are unethical and violate consumer rights. I appreciate the BBBs prompt investigation and enforcement to secure full restitution and prevent future misconduct.Sincerely,**** ********

  

  Business Response

  Date: 07/09/2025

  Hello ****,

  We're so sorry to hear about this billing matter. It looks like your membership has already been canceled and you were refunded. If you need further assistance, please call ************ (M-F, 6am-6pm PT) or email *****************************************************************.

  Customer Answer

  Date: 07/09/2025

   
  Complaint: 23574437
  
  I am rejecting this response because:

  I cancelled my free trial on May?17,?2024before it expiredyet RocketLawyer billed 13 unauthorized charges totaling $484.87 and refunded only $199.95, leaving $284.92 still outstanding .

  Per RocketLawyers own FAQ and the Fair Credit Billing Act, I demand full refund of the remaining $284.92 and written confirmation of permanent account closure within 24 hours .
  If I do not receive both, I will file disputes with my card issuer, the ***** and the Maryland Attorney General, and pursue small-claims court without further notice .
  
  Sincerely,
  
  **** ********

  

  Business Response

  Date: 07/10/2025

  Hi Rami,

  Please be advised that an additional refund has been issued, bringing the total refunded amount to $479.88. Please allow 7-10 business days for all of the refunds to process by your financial institution. 

  Since your membership was canceled already, you will not be billed again.
  
  If you have any questions or need further assistance, please respond to the refund confirmation email.

• Initial Complaint

  Date:07/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother-in-law wanted help with a will. I signed up on the Rocket Law site in 2023 and we did her will and then closed the account. In mid-2024, she said she wanted to make some changes, so I signed back up to access the data. I paid this bill for 4-5 months, waiting for her to get around to doing this, and she never did, so I cancelled the account. LAST YEAR, in late 2024.I was just reviewing a credit card and saw that, despite my cancellation, they have continued right on charging me. I did have Rocket Money, which claimed to show subscription accounts, but they neglected to show this (big surprise). I have lost at LEAST $320.00 and haven't used the site once in this time, because I'd cancelled it. Rocket Law is clearly a scam, and Rocket Money apparently assists in their devious practices.

  

  Business Response

  Date: 07/03/2025

  Hello ****,

  We're sorry to hear about the billing issue you experienced. Our records do not indicate that the membership was canceled prior to July 2, 2025, and please note that we are not affiliated with the company Rocket Money.

  As a courtesy, weve issued a refund for the past 7 months of service. Please allow 710 business days for the refund to be processed. Since your membership was canceled, you will not be billed again.

  Please respond to the refund confirmation email with any questions or concerns. Thank you.

  Customer Answer

  Date: 07/04/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:06/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a Legal/Tax Package with RocketLawyer. I have been billed the wrong amount and recharged for the same membership multiple times. My taxes were submitted and paid for; however, they were never completed. This is a horrible service. You cannot reach customer service, and you cannot cancel your membership online. I am furious and frustrated with this organization. I reached out to customer service once and explained the problem; however, I was not refunded for the overbilling, and I continued to receive and pay for overbilled monthly charges. I want to request a refund of all my money and have my data deleted from their system.

  

  Business Response

  Date: 06/24/2025

  Hello ******,

  We're sorry to hear about this recent experience and would like to assist you. This matter has been escalated and you will be contacted by a supervisor, please be on the look out for a phone call from us. 

• Initial Complaint

  Date:06/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against Rocket Lawyer for deceptive subscription practices and refusal to issue a fair refund.I initially signed up for Rocket Lawyers 7-day free trial, used the service briefly, and promptly attempted to cancel. Despite believing I had successfully cancelled, I was billed multiple times afterwardspecifically three separate charges totaling $179.91. I only intended to be billed once, if at all.When I contacted Rocket Lawyer via live chat, the agent (*******) acknowledged that the account had been cancelled and that I had not used the service since my initial activity. Despite this, they refused to refund the two extra charges, citing a 30-day policy buried in their Terms of Service.I explained that:I believed I cancelled during the trial.I never intended to enroll in an annual installment plan.I never used the service again after the initial signup.Rocket Lawyer offered to stop the final payment and confirmed that no future charges would occur, but they refused to refund the $119.94 overcharge for two months I did not use and did not knowingly authorize.I believe the website design and membership flow are intentionally confusing, making it appear that cancellation is complete when it is not. It is unacceptable to make it easy to sign up and nearly impossible to understand when and how to avoid recurring charges.

  

  Business Response

  Date: 06/12/2025

  Hello Eden,

  We're sorry to hear about this billing matter. As a courtesy, a refund has been issued. Please allow 7-10 business days for the refund to process. If you have any questions or concerns at this time, please respond to the refund confirmation.

• Initial Complaint

  Date:06/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company withdrew from my account for 5 years $39.99 each month without my consent.I have no idea who they are nor I had anything to do with them.The total amount is &2.500.00 They refund me almost $450.They refused to refund the rest of the money.

  

  Business Response

  Date: 06/10/2025

  Hello Zenepe,

  Thank you for reaching out. We truly appreciate you being a customer and understand your concerns.

  Wed like to take a moment to clarify the terms of our Free Trial, which were agreed to upon sign-up. As outlined at that time, starting a Free Trial requires entering valid credit or debit card information; there is no billing whatsoever as long as the membership is canceled before the trial ends. If not canceled, the account automatically transitions into a paid membership, as stated in the terms and during the registration process.

  We have already processed refunds covering 12 months of charges, which we believe to be a fair and reasonable resolution under these circumstances. At this time, we will not be issuing additional refunds beyond what has already been provided.

  We truly value your understanding and hope this explanation brings clarity. If you have any other questions or need assistance with your account, were here to help.

• Initial Complaint

  Date:06/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I engaged Rocket Lawyer to file three trademark applications for my company's brand name and logo on August 29, 2024. I also pay an annual membership fee for ongoing services. On March 7, 2025, I received the first ***** Office Action requiring a response within the statutory deadline.While the initial engagement letter covered only the filing, I immediately contacted them to engage their services for the response and was willing to pay additional fees. Despite multiple attempts to contact Rocket Lawyer, they completely failed to respond or acknowledge my requests. I emailed the assigned attorney with no response, forwarded emails to their trademark department with no response, called their main number multiple times and left voicemails as instructed but never received callbacks. I continued follow-up communications over several months.They never informed me they would not handle the response or provide any guidance about next steps. The June 7, 2025 deadline to respond to the ***** has now passed due to their complete non-responsiveness. This has resulted in:- Abandonment of trademark applications requiring complete re-filing - Loss of original filing date and priority - ******************** burden due to substantially increased ***** filing fees since the original filing - Requirement to restart the entire trademark process from the beginning I seek full refund of fees paid for their trademark services, refund of initial USPTO fees, compensation for new ***** fees, and additional attorney fees to re-file applications. Their failure to even respond to a paying member seeking additional services is unacceptable.

  

  Business Response

  Date: 06/10/2025

  Hello *******,

  We're very sorry to hear about this trademarking matter. Our trademark team will be in touch with you within the next 48 hours to get this resolved.