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Rocket Lawyer
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BBB Accredited BusinessA Rated by BBB

Important information

Complaints

Customer Complaints Summary

  • 185 total complaints in the last 3 years.
  • 77 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/13/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used their free documents maker four months ago and they charged my card without any notifications. I don't know I was charged since there's no emails, reminders or calls whatsoever for these charges. I would only pay for the first month, but they keep charging me. Scam.

    Business Response

    Date: 08/16/2022

    Hello ******,

     

    One of our representatives is currently working with you to get this matter resolved. Please respond to the email thread with the representative or feel free to call them with their provided phone number. Thank you.

  • Initial Complaint

    Date:07/30/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Unwanted scam / spam email messages. Although there is an "unsubscribe" link in their scam messages, no one with an ounce of common sense would click on a link contained in a scam message that was sent by an unknown spammer / scammer and get who knows what kind of malware. Furthermore, how does one unsubscribe to something that was never subscribed to in the first place? No one with more than one brain cell would do business with a random spammer / scammer anyway.I want my contact info deleted from their system for all eternity. I want no future contact by this scammer ever again.

    Business Response

    Date: 08/01/2022

    Hello *****,

     

    We sincerely apologize for the confusion, but our records indicate that the account connected to the email address provided has been marked unsubscribed from emails. Please allow a total of ***** days for the change to take effect. 

    Customer Answer

    Date: 08/03/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Although I am still quite puzzled as to why I must "unsubscribe" to something I never "subscribed" to in the first place. Sounds like spam to me. As long as they stop spamming me.

    Sincerely,

    *********************

  • Initial Complaint

    Date:07/29/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,I signed a document with Rocket Lawyer on June 24th received on June 21st. This was via ********. Family Business LLC. Owner of this business was said to be Dezarie ********. In the past week I found that their website and phone number are down/ not connected. Upon further research I found that multiple people reported fraud by this company on YELP. When I contacted Rocket Lawyer they told me I would have to make a subscription and pay a fee for an attorney to receive my money back. Seeing as Rocket Lawyer is working with a fraudulent company I believe I should receive compensation. The charge was $475 I have a downloaded document as evidence

    Business Response

    Date: 08/01/2022

    Hello ******,

     

    We sincerely apologize for this situation, but unfortunately we cannot provide a refund to you since we did not collect the funds. You will need to follow up with the person/company that collected the funds, if they are uncooperative then we recommend following up with your financial institution and possibly look into your legal options. We wish you the best of luck regarding this matter.

  • Initial Complaint

    Date:07/24/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I use to have a count with rocket lawyer and i tried to cancel it. My card was still charged after. A couple weeks ago i received a new card from the bank and somehow they tried to charge that card this weekend.*************************

    Business Response

    Date: 07/25/2022

    Hi ******,

     

    We apologize for this situation! One of our representatives has attempted to reach out to you because the information provided isn't pulling up any recent accounts. Please respond via phone or email (that was provided) so we can assist you. 

    Customer Answer

    Date: 07/25/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:07/23/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for Rocket Lawyer to complete one document in 2020 and was somehow signed up for a service that I didn't intend to sign up for. I was charged again the following year and canceled and now AGAIN, this year I have been charged for a agent service that I have NEVER signed up for. I have a "Free" Membership to Rocket Lawyer and have called in to complain AND cancel SEVERAL times over the past few years, yet I STILL keep getting charged.

    Business Response

    Date: 07/25/2022

    Hello *****,

     

    We sincerely apologize for this matter, but it looks like this matter is already being dealt with via a dispute that was filed. We are working hand-in-hand with your financial institution to get this resolved. Please contact them with any questions or concerns regarding the billing at this time, but one of our representatives has reached out to you and you're more than welcome to ask them any other questions or concerns. 

  • Initial Complaint

    Date:07/22/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I canceled my account the night the 7 day trial was supposed to end. I checked my email for a notification that a charge would be processing soon but had no such luck. I wrote in requesting a refund of the $50 charge and even though the agent could see the account is canceled and I no longer have access to the account, they want to keep the $50 I paid.

    Business Response

    Date: 07/25/2022

    Hey ********,

     

    We sincerely apologize for this situation, but it looks like your membership was downgraded (cancelled) and refunded on 7/22/2022. We've sent you a new refund/downgrade confirmation email, so please feel free to respond to it with any questions or concerns at this time. 

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