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Business Profile

Job Listing Service

WorkWhile

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Job Listing Service.

Complaints

Customer Complaints Summary

  • 31 total complaints in the last 3 years.
  • 12 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/22/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a shift on workwhile. I showed up on time but I couldn't clock in. I immediately contacted support via chat. I was told to take a picture of a sign in sheet. I did. I was told then that the date needed to be on the time sheet, but I could wait until I clocked out to take a picture of it. Meanwhile my account was blocked for being a no show and there is no clear way to contact workwhile except for the chat to which no one responded from the previous chat and there was no way to start a new one. So I worked for 5 and a half hours but I was accused of being a no show and my account is blocked, two inappropriate actions and most importantly, they owe me my wages.

    Business Response

    Date: 10/03/2024

    I'm showing that we updated ********* account and she has cashed out her shift funds from working on 9/22

    Customer Answer

    Date: 10/03/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I did get paid and my account was reinstated.  Thank you.  

    Sincerely,

    ******* ***

  • Initial Complaint

    Date:09/13/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I worked a job for *** via WorkWhile on 9/7/2024 from 4pm to 12:52am. I still haven't been paid. Payment is still in pending status. *** has approved work. There's no way to contact WorkWhile directly, no phone number or chat.

    Business Response

    Date: 10/02/2024

    On our end it appears that ******* ******* has been paid for her *** shift on September 7th through our W2 provider BBSI. 

  • Initial Complaint

    Date:08/22/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I been waiting for payment for a shift I worked August 11th and I have yet to receive anything from them in terms of compensation. The app is horrible and makes is near impossible to get any help. Would recommend any other app

  • Initial Complaint

    Date:08/06/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Thursday August 1, 2024 I used their platform to work as an independent contractor for this business. They paid me on their app but theres no way to transfer that payment from their app to my bank account because the app crashes. The weekly ach transfer doesnt work either. They only have FAQs and no way to contact their support team.

    Business Response

    Date: 08/19/2024

    After reviewing *****' account, I'm showing from within Stripe, our payment provider for cash outs, shows that ***** cashed out on August 7th to the card they added to their account. It shows that the cash out was successful (Screenshot) and the card the money was transferred to was the card that was added byJesus.

    Customer Answer

    Date: 08/20/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. That being said, it is my opinion that WorkWhile has a lot of room for improvement when it comes to customer service and due to this reason I will not be doing business with them ever again. 

    Sincerely,

    *****************************

  • Initial Complaint

    Date:06/26/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have worked for this Company on 06/20/2024 from 4:00am - 11:00am. However, it has been a week later and I still haven't heard anything. The chat help section they have is from employees that are international Not in the U.S. I have Given My Concern Everyday since the last day and Neither of them can do Anything about Me not being paid but say. We have escalated this issue. There are no numbers or emails with this company, No One willing, Able, or Anyone that Cares to Help. After doing my research I am not the First Employee that has been through this working a Full Day's Pay Without Being paid. I have been told by supervisor that work the Factor 75 Floor That My Time has been Entered 5 days Ago, That I would be Paid Immediately. YET A Week Later I have Not Been Paid. After my Hard Work. It cost $25 to Uber to and From this Company for me to work and support my Family. *** No 1 Hire up seems to care. Why have Employees that you Refuse to Pay or Care about there situations. There is literally no way to Receive Help on this App! I have tried my best to be Patient, but the only way to get someone to care is to leave reviews any where that you can. I am a very humble Hard Worker for my Family. Why put People in this situation with no means to Receive Help if they really need it. The Work While Leads and Supervisors have told me that it has been taken care of *** the Chat Support says Something totally different. They Do Not Communicate with Each Other, and do not *********** Know what stands to happen if you have worked for other companies before them. I only come here so that this won't happen to someone else that spends all there funds to come to Work and not get paid for it after having to go home from 7-10 hours shift! This is *** and Ridiculous leaving no way for Employees to Get Paid or Speak to Anyone about not being paid. I'm positive that the companies they send Employees out to does not make them wait on there Payment for Employees! MY Worst Experience Ever!

    Business Response

    Date: 07/02/2024

    Due to the Javaris working for 2 different staffing agencies, he was sent home early. After reaching out to our support team, we've ensured he was paid for the full shift on June 20th. He has cashed out his funds and has been paid for his hours worked. 

    Customer Answer

    Date: 07/02/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:06/25/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company is working people and don't want to pay for hours worked. And that's against the law.

    Business Response

    Date: 06/26/2024

    WorkWhile has received the timesheets from the previous weekend where we confirmed JC did sign in and work. He will be paid in the next pay cycle for his W2 shift. He was previously blocked because he was not clocked in by a shift lead on site. This should now be resolved. 

  • Initial Complaint

    Date:05/06/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was lead to believe that I would be paid for my orientation, and the only reason that I am at all upset about the fact that I wasnt is because after I finished it all there arent even any jobs in my area! Its a scam and if it wasnt I wouldve been informed that they didnt have work available for my area before I wasted my time going through their orientation!

    Business Response

    Date: 05/17/2024

    Workers are able to download the WorkWhile app to accept jobs available within their area. As a job marketplace, we match workers to jobs within their area and are at a first come first serve basis. Employers on our site are able to post jobs whenever there is a need. I can see that ***** is in an area where we don't have many job opportunities at the moment, but we allow workers to recommend or refer businesses for our team to get in contact with to post jobs on our platform for workers to receive a referral bonus. 

    In regards to our orientation, it is part of our onboarding process to be eligible for shifts and to learn how to use our application for when workers are getting ready to accept a shift. 

  • Initial Complaint

    Date:04/27/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They do not pay employees on time pay processing is Monday direct deposit is Wednesday from what they said I had a good work employee who did not want to come back because he has not been paid through WorkWhile

    Business Response

    Date: 04/30/2024

    We spoke to ******* on Monday. He updated his payment information through our W2 platform to receive Direct Deposits. His funds were issued to his direct deposit information listed in our platform. This should now be resolved and ******* will receive his payments each week to his account on file. 

  • Initial Complaint

    Date:03/12/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, I picked up a shift for the first time on this past Saturday, March 9th. I only worked slightly over 3hrs; approx. 3:30pm~6:50pm. The shift was hosted by ********** Services at ****************** for the motocross championships. It was extremely disorganized and nothing was done as stated in the preparation paperwork. We weren't able to clock in on-time due to supervisor issues and parking issues. Nothing was done or said. After said shift, I expected around $54 for my time and $50 from the referral program. As of yesterday, March 11th, my shift is no longer showing and my account is blocked. ****** says I was a "No Show", which is absurd when I was freezing cold and rained on during the shift. This has been extremely frustrating for me to have to jump through these unfortunate hoops. I am definitely encouraged to not pick up anymore shifts due to this troubling situation.I attempted to chat with support and was told that I would be escalated to higher support--I've heard not a peep since that exchange. Extremely disheartening. Can someone please assist me with this situation and hopefully provide the funds I require

    Business Response

    Date: 03/13/2024

    After reviewing ***************************** account, I'm showing that she has her funds in her WorkWhile account to be able to cash out, but she triggered a cash out yet to receive her funds. She is able to cash out and her account is still active. 

  • Initial Complaint

    Date:02/19/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I booked a work assignment for ******** on 2/19/24 and arrived on time.The representative did not check anyone in.Once I arrived in the pick up area, I waited and was told no routes are available. I was told to leave, and clock out as normal as I would be paid.This is not the first time this has happened.WorkWhile blocked my account for something that is not my fault. I showed up on time, and followed instructions.My location was tracked by WorkWhile The representative saud I do not qualify for assignments.This is my second time they have blocked my account for something I did not do.

    Business Response

    Date: 02/20/2024

    ******* was reported by a supervisor as a no show. His account should be unblocked due to the reported bail. He can start accepting shifts again while we verify with the employer again. 

    Customer Answer

    Date: 02/20/2024

     
    Complaint: 21316804

    I am rejecting this response because:

    The business has blocked my account twice for no reason whatsoever. I have showed up on time for every single shift including ******** on 2/19/24.

    I drove 50 miles to the work site. Why would I leave without permission?

    I do exactly as I am told at any worksite. I am professional, educated with a Masters Degree in *********************** and Management.

     

    ******** APPROVED my work on 2/19/24 at 2:52 pm.

    i have proof of this approval.

    The supervisor **** said all routes had been assigned and I was approved to leave, and clock out as normal at 2:00 pm.

     

    i do an excellent job.

    i have been treated unfairly, and didnt get paid per WorkWhiles TOS.

    I lose days of work every-single-time they block me for no reason whatsoever.

    its troubling.

    Sincerely,

    *********************************

WorkWhile is NOT a BBB Accredited Business.

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