Complaints

This profile includes complaints for Yelp Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Yelp Inc.

  350 Mission Street San Francisco, CA 94105

• 

  Yelp.com

  11 Madison Ave Fl 14 New York, NY 10010-3670

• 

  Yelp Inc.

  140 New Montgomery St San Francisco, CA 94105-3705

• 

  Yelp Inc

  P.O Box 204393 Dallas, TX 75320

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was Charged in February $75 for an ad running on YELP. I misunderstood the pricing principle as they POORLY explain it, once I realized how absolutely expensive and ridiculous the pricing is I requested the account to be closed on February 14th 2025. On the website I **** gave me that email for closing, I tried to use the app it didn't work and so I emailed. MULTIPLE times requesting the account to be closed. Even though I received emails saying they received me emails, they didn't cancel the account until FEBRUARY 21st 2025. Then told me I had a balance owing of $209 for charges for February 14th to the 21st. For running an ad. That i didn't know about. For an account I requested to be closed! I called them today (May 21st) three times. The first time I was transferred and the phone disconnected. The second time I was transferred the lady told me she was going to look into for me I was put on hold for 54 minutes and then hung up on, the third time I called i was told to just email so the right people can help me, I said no emailing if how this all started! "*****" was his name told me there are no managers or supervisors he can transfer me too, so he transfered me to the department that already dropped the call twice, only for a woman to tell me I should've canceled online and its my fault they charged me and hung up! I tried going online to cancel, it lead me to the email!

  Business Response

  Date: 05/21/2025

  Dear Hannah,
  
  
  Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:
  
  
  1. For Billing and Payments Queries
  
  For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!
  
  2. For Questions regarding Yelps Review Recommendation Software
  Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)
  
  3. For Questions on Business Listing Information
  
  If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)
  
  4. For Other Inquiries
  
  If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
  Yelp ************** - For Business *****************************************************
  Yelp ************** - *******************************************************
  Yelp Blog - ****************************************
  
  We appreciate your patience and look forward to assisting you.
  
  Best regards,
  Yelp HQ
  
  

  Customer Answer

  Date: 05/22/2025

   
  Complaint: 23360732
  
  I am rejecting this response because:

  It's not a resolution in any way. They shouldn't have taken my money and I want a refund in the amount of $209. The response is just a list of ways to get a hold of customer service, which I did multiple times yesterday and it lead to nothing. No help at all. I was told to email because contacting through thr phone won't work because they have no supervisors or managers they can transfer me too. They didn't cancel my account when requested, canceled it 7 days later and decided to charge me $209 for that 7 days. It was wrong and sneaky and I want a refund. Thank you. 
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 05/23/2025

  Hi, 
  
  Thank you for your response. Were sorry to hear about your continued frustration. 
  
  Once again, to ensure we efficiently assist you, please contact us directly at Yelp HQ. We appreciate your patience and look forward to assisting you.
  
  Best regards,
  Yelp HQ
  
  

  Customer Answer

  Date: 05/28/2025

   
  Complaint: 23360732
  
  I am rejecting this response because:

  I tried calling YELP, three times in one day and was told that there's nobody there can help. I asked to be transferred to a manger or a supervisor and was told there are none that I can be transferred too. Then I was told to email because thats a better way because there's nobody on the phone that can help. But me emailing to get my account canceled because it didn't work online because I was jsut given that email to cancel, and you emailed back saying you received the email, then you ignored me until a week later and then charged me $209. All I want is a refund of the $209. I'll happily provide banking information for the refund. My email is ****************** feel free to get someone HQ to email me to discuss the refund. You guys tricked me and scammed me. Just admit and give me my $209 back. Yelp has a rating of 1.3 our 5400 reviews, that says it all there. Just refund the money. 
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 05/28/2025

  Hi, 
  
  
  Thank you for your response. Were sorry to hear about your continued frustration.
  
  
  We look forward to assisting you directly at Yelp HQ. However, we will no longer be able to assist.
  
  
  Best regards,
  Yelp HQ
  
  

  Customer Answer

  Date: 05/29/2025

   
  Complaint: 23360732
  
  I am rejecting this response because:
  

  There is no resolution? I requested someone email me because they keep forcing email communication. I left my email, and now saying they can no longer assist me? Why can't they just refund my $209 they took without permission for an account they should've closed? 

  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:05/21/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yelp keeps calling me to sell advertising, even after I repeatedly asked them to stop.I previously claimed my business on Yelp, but I never agreed to purchase advertising. Since then, Yelp has called me over and over again, trying to sell ads. Ive told them clearly multiple times that Im not interested and asked them to stop contacting me.Despite this, they continue to call me almost every day. Its aggressive, disruptive, and disrespectful. I want Yelp to stop calling me completely and confirm that my account has been closed. I do not want any more marketing contact from them.

  Business Response

  Date: 05/21/2025

  Dear Lumi,
  
  
  Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:
  
  
  1. For Billing and Payments Queries
  
  For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!
  
  2. For Questions regarding Yelps Review Recommendation Software
  Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)
  
  3. For Questions on Business Listing Information
  
  If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)
  
  4. For Other Inquiries
  
  If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
  Yelp ************** - For Business *****************************************************
  Yelp ************** - *******************************************************
  Yelp Blog - ****************************************
  
  We appreciate your patience and look forward to assisting you.
  
  Best regards,
  Yelp HQ
  
  

  Customer Answer

  Date: 05/22/2025

   
  Complaint: 23360479
  
  I am rejecting this response because Yelp did not address the substance of my complaint.

  
  I am not an advertiser, and I have repeatedly asked to stop receiving unsolicited marketing calls and to remove or disable my business listing. Instead of taking any action, Yelp simply referred me to general help center links that are not relevant to my request.

  
  I am asking again, very clearly: Please stop calling me. I do not wish to be contacted, and I do not wish to have a public business profile on Yelp.

  
  Sincerely,
  Lumi Liew

  Business Response

  Date: 05/23/2025

  Hi, 
  
  Thank you for your response. Were sorry to hear about your continued frustration. 
  
  Once again, to ensure we efficiently assist you, please contact us directly at Yelp HQ. We appreciate your patience and look forward to assisting you.
  
  Best regards,
  Yelp HQ
  
  

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a basic plan for my business and started getting charged for services I did not request.

  Business Response

  Date: 05/21/2025

  Dear *******,
  
  
  Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:
  
  
  1. For Billing and Payments Queries
  
  For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!
  
  2. For Questions regarding Yelps Review Recommendation Software
  Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)
  
  3. For Questions on Business Listing Information
  
  If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)
  
  4. For Other Inquiries
  
  If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
  Yelp ************** - For Business *****************************************************
  Yelp ************** - *******************************************************
  Yelp Blog - ****************************************
  
  We appreciate your patience and look forward to assisting you.
  
  Best regards,
  Yelp HQ
  
  

  Customer Answer

  Date: 05/22/2025

   
  Complaint: 23358858
  
  I am rejecting this response because:

  I have already contacted Yelp and filled out an inquiry form. I was denied and blamed for the issue i never turned on extra services and only subscribed for the basic plan.
  
  Sincerely,
  
  ****** ***********

  Business Response

  Date: 05/23/2025

  Hi, 
  
  Thank you for your response. Were sorry to hear about your continued frustration. 
  
  Once again, to ensure we efficiently assist you, please contact us directly at Yelp HQ. We appreciate your patience and look forward to assisting you.
  
  Best regards,
  Yelp HQ
  
  

• Initial Complaint

  Date:05/21/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never asked for Yelp to continue to use my business on their platform. After learning that they have exposed my information to a stalker and allowed her to defame me and gave her my information and also after they told me I had $500 in credit and then tried to bill me I told them to remove my business and name and they have refused to my personal number is being spammed to the point where I have to block and get a new phone. They will not remove my business or mark it closed. I want my business and the fake spam reviews off. It is funny that they want you to pay to have reviews taken down.

  Business Response

  Date: 05/21/2025

  Dear Kimberlina,
  
  
  Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:
  
  
  1. For Billing and Payments Queries
  
  For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!
  
  2. For Questions regarding Yelps Review Recommendation Software
  Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)
  
  3. For Questions on Business Listing Information
  
  If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)
  
  4. For Other Inquiries
  
  If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
  Yelp ************** - For Business *****************************************************
  Yelp ************** - *******************************************************
  Yelp Blog - ****************************************
  
  We appreciate your patience and look forward to assisting you.
  
  Best regards,
  Yelp HQ
  
  

• Initial Complaint

  Date:05/20/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  their are crooks/ scam

  Business Response

  Date: 05/21/2025

  Dear ****,
  
  
  Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:
  
  
  1. For Billing and Payments Queries
  
  For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!
  
  2. For Questions regarding Yelps Review Recommendation Software
  Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)
  
  3. For Questions on Business Listing Information
  
  If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)
  
  4. For Other Inquiries
  
  If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
  Yelp ************** - For Business *****************************************************
  Yelp ************** - *******************************************************
  Yelp Blog - ****************************************
  
  We appreciate your patience and look forward to assisting you.
  
  Best regards,
  Yelp HQ
  
  

• Initial Complaint

  Date:05/20/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have posted reviews for over 6 years, not one was removed two have been deleted cause the company paid them, those company's offered me money to delete my reviews but I am not for sale. They are obviously but if reviews are being removed then they cannot claim what they do.

  Business Response

  Date: 05/21/2025

  Dear ****,
  
  
  Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:
  
  
  1. For Billing and Payments Queries
  
  For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!
  
  2. For Questions regarding Yelps Review Recommendation Software
  Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)
  
  3. For Questions on Business Listing Information
  
  If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)
  
  4. For Other Inquiries
  
  If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
  Yelp ************** - For Business *****************************************************
  Yelp ************** - *******************************************************
  Yelp Blog - ****************************************
  
  We appreciate your patience and look forward to assisting you.
  
  Best regards,
  Yelp HQ
  
  

• Initial Complaint

  Date:05/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Supposedly back in 2023? Yelp says I contracted them to advertise for me and my hairstyling business, in phone conversations with their salesperson I repeatedly told them I didnt want or need their services, thought this was done!After years of never getting in touch with me they suddenly had a collection agency contact me demanding almost $700.I contacted both the credit agency and yelp asking for an explanation for these charges . They provided only some completely made up numbers and saiid I owed them for advertising. I never even heard these numbers let alone agree to them.The said advertising never produced a single customer. I known one who profited from advertising with this company.These are completely made up charges, and was offered a discount from the collection agency. I declined the offer because I never agreed to any advertising. Its a shame that yelp has to resort to this kind of behavior to steal money rather than to actually earn it.I cannot provide any additional supporting documents because there are none the charges exist only in the minds of those making up charges against me. Charges I should never face and wouldve never agreed to. I have never agreed to any paid advertisements, Ive depended mainly of word of mouth for clients and this seems to be. Working just fine.

  Business Response

  Date: 05/21/2025

  Dear *******,
  
  
  Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:
  
  
  1. For Billing and Payments Queries
  
  For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!
  
  2. For Questions regarding Yelps Review Recommendation Software
  Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)
  
  3. For Questions on Business Listing Information
  
  If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)
  
  4. For Other Inquiries
  
  If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
  Yelp ************** - For Business *****************************************************
  Yelp ************** - *******************************************************
  Yelp Blog - ****************************************
  
  We appreciate your patience and look forward to assisting you.
  
  Best regards,
  Yelp HQ
  
  

• Initial Complaint

  Date:05/18/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yelp is a site that touts having unbiased reviews of businesses. I recently opened a new business and had a successful opening day upon which I received several good reviews including pictures. Yelps automated system flagged them and deleted every business review I was given. I believe this goes against their entire business ideology of unbiased reviews which they themselves say they dont moderate.

  Business Response

  Date: 05/21/2025

  Dear ********,
  
  
  Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:
  
  
  1. For Billing and Payments Queries
  
  For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!
  
  2. For Questions regarding Yelps Review Recommendation Software
  Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)
  
  3. For Questions on Business Listing Information
  
  If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)
  
  4. For Other Inquiries
  
  If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
  Yelp ************** - For Business *****************************************************
  Yelp ************** - *******************************************************
  Yelp Blog - ****************************************
  
  We appreciate your patience and look forward to assisting you.
  
  Best regards,
  Yelp HQ
  
  

• Initial Complaint

  Date:05/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 18th there was a review put on Yelp. We have been in contact with Yelp to have the review and video taken down. It clearly goes against Yelps policies. The video contains a clear threat. There is an ongoing investigation in regards to this customer and his actions, also a police report in regards to this incident. Yelp refuses to corporate in this matter, stating that the gentleman didnt break any review policy, when clearly he did. We have asked to speak with anyone in corporate and they refuse, stating the same thing.

  Business Response

  Date: 05/21/2025

  Dear *****,
  
  
  Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:
  
  
  1. For Billing and Payments Queries
  
  For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!
  
  2. For Questions regarding Yelps Review Recommendation Software
  Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)
  
  3. For Questions on Business Listing Information
  
  If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)
  
  4. For Other Inquiries
  
  If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
  Yelp ************** - For Business *****************************************************
  Yelp ************** - *******************************************************
  Yelp Blog - ****************************************
  
  We appreciate your patience and look forward to assisting you.
  
  Best regards,
  Yelp HQ
  
  

  Customer Answer

  Date: 05/22/2025

   
  Complaint: 23343753
  
  I am rejecting this response because:
  I had spoken with Yelp as well and was told the same thing , pretty much that it doesnt violate anything and they will not remove the review. When the review clearly makes a threatening remark and also this has gone to the police department. If those two things are not grounds to have it removed, than I dont know what else would constitute it to be removed? In their response, the option would be other but as stated o have been down that road and have been told they will not remove it. 
  I would like assistance in having it removed, for it does violate its own review policy. I have asked to speak with supervisors, only to be given the same response (not from a supervisor however). I greatly appreciate any assistance. 
  Sincerely,
  
  ***** Mo

  Business Response

  Date: 05/23/2025

  Hi, 
  
  Thank you for your response. Were sorry to hear about your continued frustration. 
  
  Once again, to ensure we efficiently assist you, please contact us directly at Yelp HQ. We appreciate your patience and look forward to assisting you.
  
  Best regards,
  Yelp HQ
  
  

  Customer Answer

  Date: 05/28/2025

   
  Complaint: 23343753
  
  I am rejecting this response because:

  I have reached out to yelp and they are not responding and going in circles. The video shows a clear violation of a threat if you watch the video yourself you will see it. A police report has been filed.

  
  
  
  Sincerely,
  
  ***** Mo

  Business Response

  Date: 05/28/2025

  Hi, 
  
  
  Thank you for your response. Were sorry to hear about your continued frustration.
  
  
  We look forward to assisting you directly at Yelp HQ. However, we will no longer be able to assist.
  
  
  Best regards,
  Yelp HQ
  
  

  Customer Answer

  Date: 05/29/2025

   
  Complaint: 23343753
  
  I am rejecting this response because:
  It goes against their own policy in regards to threats. I am asking for the review to be removed. 
  Sincerely,
  
  ***** Mo

• Initial Complaint

  Date:05/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Yelp Inc. for unauthorized charges and poor customer service.Before May 7, 2025, I contacted my original account manager, **, regarding an unexpected $98 charge. I had made it clear during signup that I could not afford any paid services. Despite voicemails, I received no callback. I canceled the service immediately. Days later, another $114 charge appeared.On May 7, a Yelp ***resentative confirmed I should have received follow-up from an Account Manager and I stated that if that had happened the charges might have been avoided. That day, I emailed Yelp Support about a pending refund and asked to speak with a supervisor. I was later contacted by ***** ********, who said a refund would only be possible if the account balance was paid off. She offered a credit instead, which I declined. I ***lied asking for written confirmation that my $114 would be refunded if I paid the balancebut she never responded.On May 8, I spoke with *******, who confirmed internal notes from ***** and said Yelp would wipe out the $42.76 balance to allow the refund. Despite this, I received a final decision from billing *** ******* on May 9 stating no refund would be issued, with no option to escalate. I was then told by at least three ***s that I would have had to go into a different area of Yelp page to cancel tyhe upgrades which was the $114.00 charge. That ***** was never discussed and had I my account been reviewed as stated by *** on May 7th I would have been able to make a better decision on how to move forward. This shows their lack of transparency.Yelp failed to provide clear cancellation instructions, misled me on its refund process, and refused to let me speak with a decision-maker. These actions are unethical and show a lack of accountability and transparency.I am requesting:A full refund of $114 A formal apology A review of Yelps refund and cancellation policies

  Business Response

  Date: 05/16/2025

  Dear ******,
  
  
  Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:
  
  
  1. For Billing and Payments Queries
  
  For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!
  
  2. For Questions regarding Yelps Review Recommendation Software
  Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)
  
  3. For Questions on Business Listing Information
  
  If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)
  
  4. For Other Inquiries
  
  If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
  Yelp ************** - For Business *****************************************************
  Yelp ************** - *******************************************************
  Yelp Blog - ****************************************
  
  We appreciate your patience and look forward to assisting you.
  
  Best regards,
  Yelp HQ
  
  

  Customer Answer

  Date: 05/17/2025

   
  Complaint: 23337875
  
  I am rejecting this response because: this response appears to be automated and does not address my specific complaint. I have been in conatct with a manager via email who also did not addresss my complaint.
  
  Sincerely,
  
  ****** ********

  Business Response

  Date: 05/21/2025

  Hi, 
  
  Thank you for your response. Were sorry to hear about your continued frustration. 
  
  Once again, to ensure we efficiently assist you, please contact us directly at Yelp HQ. We appreciate your patience and look forward to assisting you.
  
  Best regards,
  Yelp HQ
  
  

  Customer Answer

  Date: 05/22/2025

  I am rejecting this response because I have been in ongoing communication with Yelp, and they have consistently refused to resolve my complaint. Im unclear why Im now being asked to contact them again, especially after they previously stated that no further escalation was available.
  If Yelp is genuinely interested in resolving this matter, I am open to a resolutionbut any further communication must take place through the Better Business Bureau. Otherwise, my complaint stands as submitted.

  
  Sincerely,
  ****** ********
  
  

  
  

  Business Response

  Date: 05/23/2025

  Hi, 
  
  
  Thank you for your response. Were sorry to hear about your continued frustration.
  
  
  We look forward to assisting you directly at Yelp HQ. However, we will no longer be able to assist.
  
  
  Best regards,
  Yelp HQ
  
  

  Customer Answer

  Date: 05/28/2025

   
  Complaint: 23337875
  
  I am rejecting this response because it is unclear and contradictory. On one hand, it states that they look forward to assisting me directly, but then it also says they are unable to assist me. I am seeking clarity on their position.