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Business Profile

Internet Services

Yelp Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Important information

Complaints

This profile includes complaints for Yelp Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Yelp Inc. has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Yelp Inc.

      350 Mission Street San Francisco, CA 94105

    • Yelp Inc.

      140 New Montgomery St San Francisco, CA 94105-3705

    • Yelp Inc

      P.O Box 204393 Dallas, TX 75320

    • Yelp.com

      11 Madison Ave Fl 14 New York, NY 10010-3670

    Customer Complaints Summary

    • 1,858 total complaints in the last 3 years.
    • 527 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/28/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 19, 2025, I signed up for a trial with Yelp that was supposed to end on July 19. I received no reminder that the trial was about to end and then my bank was charged on July 25 for $93.11. I would like a refund since I cancelled the service on July 25, 2025.

      Business Response

      Date: 07/28/2025

      Dear ********,


      Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:


      1. For Billing and Payments Queries

      For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!

      2. For Questions regarding Yelps Review Recommendation Software
      Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)

      3. For Questions on Business Listing Information

      If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)

      4. For Other Inquiries

      If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
      Yelp ************** - For Business *****************************************************
      Yelp ************** - *******************************************************
      Yelp Blog - ****************************************

      We appreciate your patience and look forward to assisting you.

      Best regards,
      Yelp HQ

      Customer Answer

      Date: 07/29/2025

       
      Complaint: 23663806

      I am rejecting this response because: none of the options say anything about a refund. I was not notified before being charged. I believe it should be a common courtesy for a business to notify a customer when a trial is ending and they are about to be charged. 

      Sincerely,

      ******** *****

    • Initial Complaint

      Date:07/26/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We signed up for Yelp free trial and immediately canceled it. They charged us over $100 the first month and then we called and wanted our money back, they said they would look into it. We also made sure it was canceled then, and she assured us it was. Then we got a charge last week for $60, l just called and they said again it was canceled and that charge was for 3 days! Apparently there are law suits over this in the past and Im afraid they wont refund us or stop charging us.

      Business Response

      Date: 07/28/2025

      Dear ******,


      Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:


      1. For Billing and Payments Queries

      For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!

      2. For Questions regarding Yelps Review Recommendation Software
      Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)

      3. For Questions on Business Listing Information

      If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)

      4. For Other Inquiries

      If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
      Yelp ************** - For Business *****************************************************
      Yelp ************** - *******************************************************
      Yelp Blog - ****************************************

      We appreciate your patience and look forward to assisting you.

      Best regards,
      Yelp HQ

    • Initial Complaint

      Date:07/25/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Reached out to the company after seeing a $500 charge. They stated it was because I had looked into business promotion but I never finished filling out my information (website, phone number, etc). I had looked into their advertising and decided it wasnt worth looking any further and left. They continued to charge my card anyways and wouldnt refund because my page got clicks. Such a joke.

      Business Response

      Date: 07/25/2025

      Dear ******,


      Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:


      1. For Billing and Payments Queries

      For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!

      2. For Questions regarding Yelps Review Recommendation Software
      Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)

      3. For Questions on Business Listing Information

      If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)

      4. For Other Inquiries

      If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
      Yelp ************** - For Business *****************************************************
      Yelp ************** - *******************************************************
      Yelp Blog - ****************************************

      We appreciate your patience and look forward to assisting you.

      Best regards,
      Yelp HQ

    • Initial Complaint

      Date:07/24/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Request for Review Removal No First-Hand Experience Im writing on behalf of Eddies at ************ to formally request the removal of a review that violates Yelps content guidelines regarding first-hand customer experiences. The review in question, posted by a user named ******* on July 22, 2025, awards our restaurant 4 stars but explicitly states that she did not dine with us: It was all booked so we couldn't get in next time we have to make reservations. The food looked amazing, cocktails looked ************* she acknowledges in her own words, she did not have a reservation, was not seated, and did not have any food, drinks, or service experience. Therefore, her rating is not based on a personal dining experience and does not meet Yelps stated criteria for valid reviews.We kindly ask that this review be removed as it misrepresents the guest experience and impacts our overall rating with no actual service interaction to justify it. The review can be found here: ************************************************************* Thank you in advance for reviewing this request. Please let us know if you need any further details.Sincerely,**** ******, Co-owner and creative director of ************

      Business Response

      Date: 07/25/2025

      Dear ****,


      Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:


      1. For Billing and Payments Queries

      For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!

      2. For Questions regarding Yelps Review Recommendation Software
      Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)

      3. For Questions on Business Listing Information

      If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)

      4. For Other Inquiries

      If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
      Yelp ************** - For Business *****************************************************
      Yelp ************** - *******************************************************
      Yelp Blog - ****************************************

      We appreciate your patience and look forward to assisting you.

      Best regards,
      Yelp HQ

      Customer Answer

      Date: 07/26/2025

       
      Complaint: 23651398

      I am rejecting this response because: I have already used the communication methods mentioned and I cannot get in touch with anyone. 

      Sincerely,

      **** ******

      Business Response

      Date: 07/28/2025

      Hi, 

      Thank you for your response. Were sorry to hear about your continued frustration. 

      Once again, to ensure we efficiently assist you, please contact us directly at Yelp HQ. We appreciate your patience and look forward to assisting you.

      Best regards,
      Yelp HQ

      Customer Answer

      Date: 07/29/2025

       
      Complaint: 23651398

      I am rejecting this response because: There is no way to contact Yelp. Please indicate how. I have reported the review in question. 

      Sincerely,

      **** ******

      Business Response

      Date: 07/30/2025

      Hi, 


      Thank you for your response. Were sorry to hear about your continued frustration.


      We look forward to assisting you directly at Yelp HQ. However, we will no longer be able to assist.


      Best regards,
      Yelp HQ

      Customer Answer

      Date: 07/31/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me because the review in question was finally removed. 

      Sincerely,

      **** ******

    • Initial Complaint

      Date:07/24/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, This is the second time this year that Yelp all of the sudden removed literally all of my 316 reviews. Back in Feb/March 2025, most the reviews at the time were reinstated after I complained through the BBB. Today, most of the 316 reviews were removed without reason or notification. This is really frustrating, specially because I provide genuine high quality reviews that are within their guidelines. I hope they do this right and reinstate my reviews so I can keep sharing my experiences with the community. Loosing forward to an amicable resolution. Best,***** **********

      Business Response

      Date: 07/25/2025

      Dear *****,


      Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:


      1. For Billing and Payments Queries

      For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!

      2. For Questions regarding Yelps Review Recommendation Software
      Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)

      3. For Questions on Business Listing Information

      If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)

      4. For Other Inquiries

      If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
      Yelp ************** - For Business *****************************************************
      Yelp ************** - *******************************************************
      Yelp Blog - ****************************************

      We appreciate your patience and look forward to assisting you.

      Best regards,
      Yelp HQ

      Customer Answer

      Date: 07/26/2025

       
      Complaint: 23651207

      I am rejecting this response because:

      Thats the same automated review that was provided to me back in February. After some back and forth here, the reviews were reinstated. 

      Between February and now, I posted about another 150 reviews. None of them were flagged, but 2 days ago, all of them were removed at once.

       why were my previous ******************************************** February? Then, why the software all of the sudden remove them again and on top of that the other new ~150 reviews I have written between February and now? 

      I hope that in a good faith they look into and provide specific examples as to why they were removed as opposed to provide the same ChatGPT kind of answer they provide.

      Again, this is really frustrating how well written and balanced reviews that describes my own experience with high quality pictures are being arbitrarily removed for a reason that is not clearly specified. 

      Looking forward to resolution. 

      Sincerely,

      ***** ******

      Business Response

      Date: 07/28/2025

      Hi, 

      Thank you for your response. Were sorry to hear about your continued frustration. 

      Once again, to ensure we efficiently assist you, please contact us directly at Yelp HQ. We appreciate your patience and look forward to assisting you.

      Best regards,
      Yelp HQ

      Customer Answer

      Date: 07/29/2025

       
      Complaint: 23651207

      I am rejecting this response because:

      They are proposing to contact Yelp directly at their HQ. Are they suggesting I buy a ticket and fly over to ************* and show up to be turned away. What kind of resolution this is?

      Let alone Yelp doesnt even have a dedicated phone line or even an email address where complaints could be addressed. That was the reason I came to the BBB in the first place because it provides a bridge, thing Yelp doesnt even provide. 

      its not about how frustrated Im, its about they know it is broken and dont do anything in a good faith to resolve it, other than providing same chatbot generated answers. 

      This is censorship at its finest. 


      Sincerely,

      ***** ******

      Business Response

      Date: 07/30/2025

      Hi, 


      Thank you for your response. Were sorry to hear about your continued frustration.


      We look forward to assisting you directly at Yelp HQ. However, we will no longer be able to assist.


      Best regards,
      Yelp HQ

      Customer Answer

      Date: 07/31/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and while it is the same broken record answer, I can tell the issue was resolved, all reviews were unblocked and they are showing up now. Kind of odd, their whole thing is pretty odd, but as I mentioned, the issue is resolved.

      This complaint can now be closed. 


      Sincerely,

      ***** ******

    • Initial Complaint

      Date:07/24/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing this complaint due to Yelp's ongoing mishandling of a business listing, which has resulted in two entirely separate companies being merged into one Yelp profile. Despite repeated communication, documentation, and attempts to correct the issue over the course of several years, Yelp has failed to take meaningful action.The issue concerns ***** and Sons Roofing ( closed) and *************************** (an active, entirely separate business). These companies:- Have entirely different owners - Have different business licenses - Are legally and operationally unrelated in any way, shape, form.Yelp incorrectly merged these listings, misleading consumers and damaging the professional reputation of both businesses. This has created significant confusion, with reviews, branding, and contact information improperly ************ make matters worse, Yelp has now requested a state-issued drivers license from one of the business owners to "prove" they are two different people a request that is completely inappropriate and invasive. This level of unprofessionalism and lack of internal accountability is unacceptable.We have provided all necessary and reasonable documentation to demonstrate the separation of these businesses, including business licenses and ownership details. However, ********************** continues to delay or ignore resolution, and refuses to take responsibility for their own platform's ******** this point, we are simply requesting that:- The original listing for ******************* Roofing be restored and marked as closed.- *************************** be opened/maintained as a separate business with its own profile.This situation has gone unresolved for far too long. Yelp's inaction and unreasonable demands are not only frustrating but also harmful to our business operations and online reputation.We are requesting that the BBB review this complaint and help bring it to a resolution.

      Business Response

      Date: 07/25/2025

      Dear ******,


      Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:


      1. For Billing and Payments Queries

      For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!

      2. For Questions regarding Yelps Review Recommendation Software
      Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)

      3. For Questions on Business Listing Information

      If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)

      4. For Other Inquiries

      If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
      Yelp ************** - For Business *****************************************************
      Yelp ************** - *******************************************************
      Yelp Blog - ****************************************

      We appreciate your patience and look forward to assisting you.

      Best regards,
      Yelp HQ

      Customer Answer

      Date: 07/28/2025

       
      Complaint: 23649760

      I am rejecting this response because:

      Unfortunately, their reply does not address the core issue of my complaint and instead redirects me to general support categories that are not relevant to the matter at hand.
      To reiterate, this is not a billing, review, or general listing issue. This is about Yelp merging two entirely separate businesses, with different owners, business licenses, and operational histories into one Yelp profile, despite clear evidence and repeated requests to correct the error.
      Yelps response failed to acknowledge or address:
      - The unauthorized merging of two unrelated businesses.
      - The misrepresentation that misleads consumers and damages the credibility of both companies.
      - Their unprofessional demand for a state-issued drivers license to prove two individuals with the same name are not the same person a request that is excessive, invasive, and unjustified, AFTER already proving that they are two different individuals. 

      This has been ongoing for years, and Yelp's refusal to take accountability for an error on their platform is harming our active business, ***************************, and misleading the public about ***** and Sons Roofing, which is no longer in operation. At this point, I am not seeking customer service assistance. I am requesting that:

      - Yelp unmerge the two business listings.
      - The original ******************* Roofing listing be restored with its original values and marked as closed.
      - *************************** be recognized as a separate, active business with our correct business information.

      Please allow this case to remain open and request that Yelp address the issue specifically, and not through automated replies, but through an actual investigation and resolution. All recourses Yelp had listed in their response, have been contacted in the years prior in trying to get our listing corrected, and nothing has come out of it. I have tried to correct our listing in more ways than I haven't. It is out of hand and very unprofessional for a company of its size. 

      T**** you for your time and assistance in holding Yelp accountable to business owners like us who depend on accurate online representation.

      Business Response

      Date: 07/28/2025

      Hi, 

      Thank you for your response. Were sorry to hear about your continued frustration. 

      Once again, to ensure we efficiently assist you, please contact us directly at Yelp HQ. We appreciate your patience and look forward to assisting you.

      Best regards,
      Yelp HQ

      Customer Answer

      Date: 07/29/2025

       
      Complaint: 23649760

      I am rejecting this response because: This is the same message I have received for years without any real progress.

      This is not a customer service inquiry. It is an escalated complaint about Yelps mishandling of business listings and their unwillingness to correct a false listing. Yelps continued generic responses are a way of avoiding accountability, and I respectfully request BBB intervention to hold them responsible for correcting the inaccuracy on their platform. 

      Yelps handling of this matter has been unprofessional. I am not looking to navigate automated phone menus or generic support channels. This issue requires direct attention. Either the BBB needs to intervene, or Yelp needs to contact me directly at ************** to resolve this.

      Sincerely,

      ****** *****

      Business Response

      Date: 07/30/2025

      Hi, 


      Thank you for your response. Were sorry to hear about your continued frustration.


      We look forward to assisting you directly at Yelp HQ. However, we will no longer be able to assist.


      Best regards,
      Yelp HQ

      Customer Answer

      Date: 08/01/2025

       
      Complaint: 23649760

      I am rejecting this response because: Yelps refusal to address the issue, coupled with their repeated generic responses and now outright dismissal, demonstrates a lack of accountability for an error on their platform that has gone unresolved for years.
      I am requesting that the BBB keep this case open and escalate it, as Yelp has made it clear they will not voluntarily correct the issue without outside intervention.
      I am still seeking the same resolution:
      - Unmerge the two business listings.
      - Restore the original ******************* Roofing listing and mark it as closed.
      - *************************** as a separate, active business.
      I appreciate your continued attention to this matter and hope the BBB can assist in holding Yelp accountable for correcting this inaccuracy.

      Sincerely,

      ****** *****

    • Initial Complaint

      Date:07/23/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 3rd I paid ****** ***************** $1200 to do some deck repairs on my home. I got him through the yelp program that has service people contact you through their website. I only contracted with this business when I saw that it had the Yelp guarantee which covers $2500 is a service is not done or completed properly. Mr. ****** cashed my check and has not completed any work and has not been seen since. I am asking yelp to honor its guarantee and return my $1200.

      Business Response

      Date: 07/25/2025

      Dear ******,


      Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:


      1. For Billing and Payments Queries

      For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!

      2. For Questions regarding Yelps Review Recommendation Software
      Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)

      3. For Questions on Business Listing Information

      If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)

      4. For Other Inquiries

      If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
      Yelp ************** - For Business *****************************************************
      Yelp ************** - *******************************************************
      Yelp Blog - ****************************************

      We appreciate your patience and look forward to assisting you.

      Best regards,
      Yelp HQ

      Customer Answer

      Date: 07/26/2025

       
      Complaint: 23645388

      I am rejecting this response because:
      I have reached out to the yelp guarantee ***** and heard nothing in response.  All you did was send me on another wild goose ***** of contacting people.  I want this company to resolve this matter by refunding my money.  Clearly this business took my deposit and did absolutely no work at all.  I am not interested in being referred from place to place.  I just want my money refunded.  Yelp represented in its guarantee that I would be able to be sure that any dissatisfaction would be covered up to $2500 which allowed me to be comfortable hiring this company.
      Sincerely,

      ****** *******

      Business Response

      Date: 07/28/2025

      Hi, 

      Thank you for your response. Were sorry to hear about your continued frustration. 

      Once again, to ensure we efficiently assist you, please contact us directly at Yelp HQ. We appreciate your patience and look forward to assisting you.

      Best regards,
      Yelp HQ

      Customer Answer

      Date: 07/29/2025

       
      Complaint: 23645388

      I am rejecting this response because:
      I have contacted numerous  numbers and emails who have not responded.  This is a bait and switch operation.  All I want is my money returned because no work was done.  Why cant someone who heads this operation see that this is done instead of continuing to give me these phantom places that are not manned and give no response.  Please have someone take responsibility for returning my money.
      Sincerely,

      ****** *******

      Business Response

      Date: 07/30/2025

      Hi, 


      Thank you for your response. Were sorry to hear about your continued frustration.


      We look forward to assisting you directly at Yelp HQ. However, we will no longer be able to assist.


      Best regards,
      Yelp HQ

      Customer Answer

      Date: 07/31/2025

       
      Complaint: 23645388

      I am rejecting this response because:
      The responses are just going around in circles.  We would like to assist but we cannot assist.  I need the BBB to step in and help me with this dispute.  I hired a worker from their website which said there was a Yelp guarantee for unsatisfactory work.  He didnt do any work, getting a refund should be a no brainer. They keep sending responses that make no sense and resolve nothing!!!
      Sincerely,

      ****** *******

    • Initial Complaint

      Date:07/23/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I own a business - PMD ************* Conditioning. We have a customer who decided theyre unhappy with a service from over one year ago. They threatened us over email to either pay them back $1,000 or they will make sure no one hires us again. They wrote a yelp review claiming to be overcharged. They had no basis for the claim and produced a ****** image of the wrong product. I tired to resolve this with the customer privately but all they wanted was money and we refused. Yelp removed the first review because they said it violated community standards. This person wrote another review but used a fake name. I reported to Yelp that the person uses fake names and listed all the names I knew of. I reported the review again and Yelp said theyre letting it stay up. I responded back and send the email proof of the money demanded and I never received a response. Why are they letting people damage small businesses with fake reviews? Its unfair and should not be allowed. I want the fake review removed from *** J whose real name is ****** ******* and I dont want him to be allowed to post or review my business. Hes a scam artist. Do the right thing Yelp or remove my business account and the fake review permanently. I dont need Yelp for leads.

      Business Response

      Date: 07/25/2025

      Dear *****,


      Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:


      1. For Billing and Payments Queries

      For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!

      2. For Questions regarding Yelps Review Recommendation Software
      Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)

      3. For Questions on Business Listing Information

      If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)

      4. For Other Inquiries

      If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
      Yelp ************** - For Business *****************************************************
      Yelp ************** - *******************************************************
      Yelp Blog - ****************************************

      We appreciate your patience and look forward to assisting you.

      Best regards,
      Yelp HQ

      Customer Answer

      Date: 07/26/2025

       
      Complaint: 23644687

      I am rejecting this response because it doesnt address my complaint in the slightest bit. I wrote in because I own a business: PMD Heating & Air Conditioning. Youre allowing a fake profile to leave negative reviews on my business name. This person told me that if I dont pay them $1,000 then they will continue to write the reviews. Please research and read my complaint before posting another nonsense automated answer. 

      Sincerely,

      ***** ******

      Business Response

      Date: 07/28/2025

      Hi, 

      Thank you for your response. Were sorry to hear about your continued frustration. 

      Once again, to ensure we efficiently assist you, please contact us directly at Yelp HQ. We appreciate your patience and look forward to assisting you.

      Best regards,
      Yelp HQ

      Customer Answer

      Date: 07/29/2025

       
      Complaint: 23644687

      I am rejecting this response because they are failing to address my concerns and want me to contact them directly when Ive done that several times and they ignored me. Read my complaint and address my concerns.


      Sincerely,

      ***** ******

      Business Response

      Date: 07/30/2025

      Hi, 


      Thank you for your response. Were sorry to hear about your continued frustration.


      We look forward to assisting you directly at Yelp HQ. However, we will no longer be able to assist.


      Best regards,
      Yelp HQ

      Customer Answer

      Date: 07/31/2025

       
      Complaint: 23644687

      I am rejecting this response because they never addressed my concerns. I emailed them plenty of times. They also deleted my business profile as I requested but left the fake negative review instead of deleting that. I want my business information completely removed from Yelp. I dont need them for any leads. They are the absolute worst and terrible service for businesses.


      Sincerely,

      ***** ******

    • Initial Complaint

      Date:07/23/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      May 1/25 May 6/25 June 1/25 Unauthorized transactions on our **** card for a subscription that we never signed up for

      Business Response

      Date: 07/23/2025

      Dear *****,


      Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:


      1. For Billing and Payments Queries

      For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!

      2. For Questions regarding Yelps Review Recommendation Software
      Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)

      3. For Questions on Business Listing Information

      If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)

      4. For Other Inquiries

      If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
      Yelp ************** - For Business *****************************************************
      Yelp ************** - *******************************************************
      Yelp Blog - ****************************************

      We appreciate your patience and look forward to assisting you.

      Best regards,
      Yelp HQ

    • Initial Complaint

      Date:07/23/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I opened a free Yelp page with free ads for a month to try it out. I was already wary because Ive heard bad things about it in the past. Nonetheless, I am a new business trying to get leads so I tried it out. I had several people leave 5-star reviews, customers that came from *********************** own leads. I canceled my ad plan two weeks prior to the end date so that I wouldnt forget. They did not cancel it and charged me (thankfully) only $80. As a starting business owner that $80 hurt me a lot. What hurts even more is that they REMOVED ALL OF MY REVIEWS and flagged them as not recommended. Reviews with pictures and detailed accounts. I worked so hard to bring customers in and provide them a good service but Yelp removes my good work because I stopped paying for ads. If you are consumer, STOP TRUSTING YELP.

      Business Response

      Date: 07/23/2025

      Dear *****,


      Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:


      1. For Billing and Payments Queries

      For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!

      2. For Questions regarding Yelps Review Recommendation Software
      Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)

      3. For Questions on Business Listing Information

      If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)

      4. For Other Inquiries

      If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
      Yelp ************** - For Business *****************************************************
      Yelp ************** - *******************************************************
      Yelp Blog - ****************************************

      We appreciate your patience and look forward to assisting you.

      Best regards,
      Yelp HQ

      Customer Answer

      Date: 07/24/2025

       
      Complaint: 23642831

      I am rejecting this response because:
      You sent me a copy and paste message with no further help.

      My business page had reviews flagged as not recommended the instant i stopped paying for ads. My very first ******** was from a ********************** lead and he was kind enough to leave a review without even telling me. You guys are trash.

      Sincerely,

      ***** ***

      Business Response

      Date: 07/25/2025

      Hi, 

      Thank you for your response. Were sorry to hear about your continued frustration. 

      Once again, to ensure we efficiently assist you, please contact us directly at Yelp HQ. We appreciate your patience and look forward to assisting you.

      Best regards,
      Yelp HQ

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