Complaints

This profile includes complaints for Yelp Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Yelp Inc.

  350 Mission Street San Francisco, CA 94105

• 

  Yelp Inc.

  140 New Montgomery St San Francisco, CA 94105-3705

• 

  Yelp Inc

  P.O Box 204393 Dallas, TX 75320

• 

  Yelp.com

  11 Madison Ave Fl 14 New York, NY 10010-3670

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/02/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against Yelp Inc. for its failure to address and remove content containing hate speech and harassment on its platform.The issue began after I posted a review about a local business, detailing an experience of racial discrimination. Following my review, a user with the profile name **** *. began leaving multiple harassing comments on my review, including explicit racial slurs and derogatory language. The comments were a clear and direct violation of Yelp's own content guidelines against hate speech.I immediately reported this content through Yelp's standard reporting process and also contacted their customer support team directly. Despite providing screenshots of the comments as evidence, Yelp's support team has been completely unhelpful. I was given a case number, ********, but subsequent communication has been dismissive. The support team has repeatedly sent me generic, automated responses, instructing me to simply "block the user" and use a reporting form that does not allow for a detailed explanation. This shows a complete lack of concern for my safety and for the enforcement of their own policies.I have exhausted all standard channels of communication with Yelp's support team. Their failure to remove the hateful content and take action against the user responsible is unacceptable. It creates an unsafe and hostile environment on their platform and sends a message that this type of behavior is ************ desired resolution is for the Better Business Bureau to assist in getting Yelp to: * Immediately remove the harassing and hateful comments from my review. * Take appropriate action against the user "**** *." for violating **********************'s Content Guidelines.I have attached screenshots of the harassing comments and the unhelpful email correspondence with Yelp's support team as evidence of their inaction.

  Business Response

  Date: 09/03/2025

  Dear *********,
  
  
  Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:
  
  
  1. For Billing and Payments Queries
  
  For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!
  
  2. For Questions regarding Yelps Review Recommendation Software
  Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)
  
  3. For Questions on Business Listing Information
  
  If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)
  
  4. For Other Inquiries
  
  If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
  Yelp ************** - For Business *****************************************************
  Yelp ************** - *******************************************************
  Yelp Blog - ****************************************
  
  We appreciate your patience and look forward to assisting you.
  
  Best regards,
  Yelp HQ
  
  

  Customer Answer

  Date: 09/04/2025

   
  Complaint: 23828508
  
  I am rejecting this response because:
  
  I am disappointed but not surprised by Yelp's generic response, which completely fails to address my specific complaint. The canned message they provided appears to be used for all BBB complaints and offers no solution to the hate speech I reported.
  
  My original complaint was not about a technical issue or a general policy question. It was about a user who posted comments containing explicit racial slurs and harassment. Yelps response makes no mention of these specific, serious violations of their own content guidelines.
  
  Simply being told that the platform has "policies in place" is not a solution when those policies are clearly not being enforced. Yelp's failure to remove the hateful content and take action against the user is the core issue here. Their generic reply confirms that they are not taking this matter seriously.
  
  I am requesting that the BBB help me escalate this to a representative who will actually review the specific evidence I have provided (screenshots of the racial slurs and the email chain with Yelp's unhelpful support team) and take appropriate action.
  
  

  Business Response

  Date: 09/05/2025

  Hi, 
  
  Thank you for your response. Were sorry to hear about your continued frustration. 
  
  Once again, to ensure we efficiently assist you, please contact us directly at Yelp HQ. We appreciate your patience and look forward to assisting you.
  
  Best regards,
  Yelp HQ
  
  

  Customer Answer

  Date: 09/09/2025

   
  Complaint: 23828508
  
  I have attempted to resolve this directly with Yelp support, providing specific details and evidence of hate speech on their platform. My emails and a previous BBB complaint were met with unhelpful, canned responses.

  
  Since Yelp has chosen to protect a user who posted racial slurs rather than protect me, the victim of their harassment, I no longer require their assistance. I have decided to delete my account and will no longer use Yelp. I will also be sure to share my experience with my local community and online to make others aware of how Yelp handles hate speech.

  
  I consider this matter closed as far as any further engagement with Yelp is concerned.
  
  

• Initial Complaint

  Date:08/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My business permanently closed on January 12 I marked my business permanently closed on yelp and reported it to yelp they have locked my business account information and are refusing me access to make or changes as my business is permanently closed now yelp has full control of my closed business and logo I have reached out multiple times for assistance and has had no resolution even asked for a manger was refused. At this point I want my business marked as permanently closed as we are no longer in business and removed from yelp after they decided to get use my business profile as there own on yelp and lock me out of access which is a violation of copyright and owner rights .

  Business Response

  Date: 08/29/2025

  Hi, 
  
  Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:
  
  
  1. For Billing and Payments Queries
  
  For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!
  
  2. For Questions regarding Yelps Review Recommendation Software
  Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)
   
  3. For Questions on Business Listing Information 
  
  If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)
  
  4. For Other Inquiries
  
  If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
  Yelp ************** - For Business *****************************************************
  Yelp ************** - *******************************************************
  Yelp Blog - ****************************************
  
  We appreciate your patience and look forward to assisting you. 
  
  Best regards,
  Yelp HQ
  
  

• Initial Complaint

  Date:08/29/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was offered a free trial for Yelp ads for up to $350 I had a phone call with a representative of the company to show me how to use the site and how to watch the amount so I could cancel prior to the ads amount going over $350.I did this and cancelled on May 19th. When I see the charge on my credit card bill I called Yelp and he said that this was for something premium that I would not have seen there. I had two separate conversations with people going over the site and how to watch the ad amount. There was NEVER any mention of any other charge. When I called to ask about the $96.31 charge he said well I wouldn't have seen that charge there and that he couldn't reverse it. This is an extremely deceptive business practice.

  Business Response

  Date: 08/29/2025

  Hi, 
  
  Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:
  
  
  1. For Billing and Payments Queries
  
  For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!
  
  2. For Questions regarding Yelps Review Recommendation Software
  Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)
   
  3. For Questions on Business Listing Information 
  
  If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)
  
  4. For Other Inquiries
  
  If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
  Yelp ************** - For Business *****************************************************
  Yelp ************** - *******************************************************
  Yelp Blog - ****************************************
  
  We appreciate your patience and look forward to assisting you. 
  
  Best regards,
  Yelp HQ
  
  

• Initial Complaint

  Date:08/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a Yelp business account on a 30 day trial. I admit that I did not end the trial in time to actually be billed for the services. Over four months, I was charged between $300 - $500 per month for their per click advertisements. Based on reading their Agreement with the customer, I never ever thought I would be paying this much for a service that yielded no new business for my short-term rental (this is what I was advertising). Their agreement is here: ********************************************************************************** and is extremely confusing. I called Yelp to ask for a refund and they refused, saying that there were clicks on my Yelp ad. I find this interesting because I have no control over how often they display my ad, and again, I have received no new business. I feel as though this is an unfair business practice and they should be more up front about the fees that they charge.

  Business Response

  Date: 08/29/2025

  Hi, 
  
  Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:
  
  
  1. For Billing and Payments Queries
  
  For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!
  
  2. For Questions regarding Yelps Review Recommendation Software
  Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)
   
  3. For Questions on Business Listing Information 
  
  If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)
  
  4. For Other Inquiries
  
  If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
  Yelp ************** - For Business *****************************************************
  Yelp ************** - *******************************************************
  Yelp Blog - ****************************************
  
  We appreciate your patience and look forward to assisting you. 
  
  Best regards,
  Yelp HQ
  
  

  Customer Answer

  Date: 08/31/2025

   
  Complaint: 23815917
  
  I am rejecting this response because: this is a canned response. I would like to have a response that addresses my complaint.  I have already tried to work this out with Yelp, but without success. Their business practices are shoddy, at best, and nor articulated clearly.
  
  Sincerely,
  
  **** ********

  Business Response

  Date: 09/03/2025

  Hi, 
  
  Thank you for your response. Were sorry to hear about your continued frustration. 
  
  Once again, to ensure we efficiently assist you, please contact us directly at Yelp HQ. We appreciate your patience and look forward to assisting you.
  
  Best regards,
  Yelp HQ
  
  

  Customer Answer

  Date: 09/05/2025

   
  Complaint: 23815917
  
  I am rejecting this response because: this is again, a canned response.  Look at all the other responses.  I have contacted Yelp and am unsatisfied with their handling of this matter, which is why I reached out to the BBB.  There was no indication to cancel the free trial, and they suggest I would have done better with my ads had I contacted them to help improve my listing. For what they charge, they should be calling me.  They offered a fractional refund, but only if I continued with the subscription. This is unfair, deceptive and wrong.
  
  Sincerely,
  
  **** ********

  Business Response

  Date: 09/05/2025

  Hi, 
  
  
  Thank you for your response. Were sorry to hear about your continued frustration.
  
  
  We look forward to assisting you directly at Yelp HQ. However, we will no longer be able to assist.
  
  
  Best regards,
  Yelp HQ
  
  

  Customer Answer

  Date: 09/08/2025

   
  Complaint: 23815917
  
  I am rejecting this response because: I have tried to resolve this with Yelp.  They do not want to work with me.
  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:08/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a consumer who has posted a truthful and factual review on Yelp. Despite my review complying with all guidelines, Yelp has filtered it into the Not Recommended section, making it invisible to most users.This ***** transparency and prevents consumers from accessing honest feedback. I am requesting that Yelp reinstate my review so it is publicly visible in the Recommended section.Yelps filtering algorithm appears arbitrary and biased, and it silences honest consumer experiences. This practice is unfair to consumers and businesses who deserve accurate ***************** review originally was posted for three months without any issues and it wasnt until people began mass, reporting it that it became an issue and was taken down.Desired Outcome:My review to be reinstated in the recommended section.Yelp to stop filtering or removing truthful reviews that comply with their guidelines.

  Business Response

  Date: 08/29/2025

  Hi, 
  
  Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:
  
  
  1. For Billing and Payments Queries
  
  For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!
  
  2. For Questions regarding Yelps Review Recommendation Software
  Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)
   
  3. For Questions on Business Listing Information 
  
  If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)
  
  4. For Other Inquiries
  
  If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
  Yelp ************** - For Business *****************************************************
  Yelp ************** - *******************************************************
  Yelp Blog - ****************************************
  
  We appreciate your patience and look forward to assisting you. 
  
  Best regards,
  Yelp HQ
  
  

  Customer Answer

  Date: 08/30/2025

   
  Complaint: 23815587
  
  I am rejecting this response because:  it does not resolve my concern. My review was an honest, first-hand account of my experience with the secret place healing and deliverance ministry in ********* .It met Yelps stated guidelines: it was truthful, based on my own interaction, not offensive, and not promotional.
  
  
  Yelp claims the decision is automated, but this does not change the fact that truthful, guideline-compliant reviews are being hidden from public view. Consumers rely on transparent and accurate reviews to make informed decisions, and by removing (or burying) legitimate reviews, Yelp is undermining that process.
  
  
  I am not asking for preferential treatment I am asking for my genuine review to be visible alongside others so that customers have a balanced view of this business. Yelps system should not punish honest reviewers who follow the rules.
  
  
  I respectfully request that my review be reinstated and made visible on the businesss page. At minimum, I ask Yelp to provide a specific explanation of why my review was removed or filtered out, instead of a general reference to software rules.*
  
  
  
  Sincerely,
  
  *** ******

  Business Response

  Date: 09/03/2025

  Hi, 
  
  Thank you for your response. Were sorry to hear about your continued frustration. 
  
  Once again, to ensure we efficiently assist you, please contact us directly at Yelp HQ. We appreciate your patience and look forward to assisting you.
  
  Best regards,
  Yelp HQ
  
  

  Customer Answer

  Date: 09/04/2025

   
  Complaint: 23815587
  
  I am rejecting this response because: I have contacted yelp directly several times and I have emailed the el several times in regards to this issue and they have stated that there is nothing they can do because it is an automated system that generates reviews into the recommendation section or into the non-recommendation section. I am asking for negative truthful reviews to be reinstated as this gives us an opportunity to leave truthful reviews on a business.

  
  Sincerely,
  
  *** ******

• Initial Complaint

  Date:08/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for Yelp! ads and worked with a account manager to get it all set up. They gave me a $350 credit which is why I signed up. I made it clear on the phone that I would reassess before charges are made. A few weeks went by I wasn't happy with the services and emailed to cancel. I was giving a sales pitch to stay. I reached back out via email to cancel and was then told that I had to cancel it on my own. I was charged $61.62 on 7/30 and $204.89 on 8/4. My email was sent on 7/6 cancelling. My follow up was 8/1. I called to speak to them and was given the run around by someone named ******. I called back and spoke to someone different and they said when a customer asks for a cancelation we have 10 days to comply. They sent me to a place to dispute the charges. I went through that process and they denied it saying I wasn't eligible because they have self serving options. I was told by the rep ******* i initially worked with to reach out to her should I want to cancel. I did ask instructed and I would like my refund from them. Thank you,***

  Business Response

  Date: 08/29/2025

  Hi, 
  
  Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:
  
  
  1. For Billing and Payments Queries
  
  For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!
  
  2. For Questions regarding Yelps Review Recommendation Software
  Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)
   
  3. For Questions on Business Listing Information 
  
  If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)
  
  4. For Other Inquiries
  
  If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
  Yelp ************** - For Business *****************************************************
  Yelp ************** - *******************************************************
  Yelp Blog - ****************************************
  
  We appreciate your patience and look forward to assisting you. 
  
  Best regards,
  Yelp HQ
  
  

• Initial Complaint

  Date:08/28/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I really want to see Yelp do better. Out of the four reviews my business has received on their platform, only the one negative 1-star review is publicly visible. The others, genuine positive feedback from actual clients, are hidden under the Not Recommended section. This creates a misleading impression of my business and doesnt reflect the full picture.Its frustrating that Yelp, as a business itself, allows reviews of other companies while remaining largely shielded from feedback. That feels contradictory and unfair. Yelps current system has the potential to damage reputations, especially when it selectively showcases only the most negative content.For a more accurate representation of my service, I encourage people to look at my ****** reviews and the feedback on my official ***************** profile.

  Business Response

  Date: 08/29/2025

  Hi, 
  
  Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:
  
  
  1. For Billing and Payments Queries
  
  For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!
  
  2. For Questions regarding Yelps Review Recommendation Software
  Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)
   
  3. For Questions on Business Listing Information 
  
  If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)
  
  4. For Other Inquiries
  
  If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
  Yelp ************** - For Business *****************************************************
  Yelp ************** - *******************************************************
  Yelp Blog - ****************************************
  
  We appreciate your patience and look forward to assisting you. 
  
  Best regards,
  Yelp HQ
  
  

• Initial Complaint

  Date:08/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern,I am writing to file a formal complaint against Yelp regarding a misleading business account and ongoing billing issues.I initially signed up for what was advertised as a free service with Yelp. However, I later discovered that the service was not free, and I believe the way it was presented was deceptive. Upon realizing this, I attempted to cancel the account and contacted my assigned Yelp representative, Jasmine, multiple times via phone and email. Unfortunately, she was consistently unresponsive and never returned my calls or replied to my messages.I have documentation showing that I requested cancellation of the account. Despite this, I am still being held responsible for charges associated with the business account.Additionally, I want to clarify that I do not own the company ********. At the time, I was working closely with the owner, but the account and any associated charges are not my responsibility.I am requesting that Yelp remove any charges associated with this account from my name and confirm the cancellation of the account.Thank you for your attention to this matter. I am happy to provide supporting documentation upon request.Sincerely,********* *****

  Business Response

  Date: 08/29/2025

  Hi, 
  
  Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:
  
  
  1. For Billing and Payments Queries
  
  For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!
  
  2. For Questions regarding Yelps Review Recommendation Software
  Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)
   
  3. For Questions on Business Listing Information 
  
  If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)
  
  4. For Other Inquiries
  
  If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
  Yelp ************** - For Business *****************************************************
  Yelp ************** - *******************************************************
  Yelp Blog - ****************************************
  
  We appreciate your patience and look forward to assisting you. 
  
  Best regards,
  Yelp HQ
  
  

• Initial Complaint

  Date:08/28/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i recently starting getting calls from clients complaining about our service we investigate and found they are not exist is our list, we found out the a guy name ****** is listed as an owner of my company (i sent yelp my article of organiztion, they never reach me back)so i called yelp few times (aproximaelty more then 20) total , trying to describe my situation no one is care, i found out from the represenative that someone run ads under this account, my buiseness is reputible and we never use yelp we have *** and other platforms ( i mean that only because the agent also "advise me to claim the page" and then i can adveritse and bring reviews) i dont want any yelp! the information also that they are listed are incorrect such buisness owner in additional i checked few times and found that the yelp page under my company name change phone and buisness name !!! they know that too!!!! and the wrost thing, the represenative are so rude, they will hang up on you, speak very loud and almost shout on you, they just want your money all buisness owner be aware, the platform costumer service for buisness owner is so bad maybe they allow themself to do it because they are pretty big, they hang up on me barely every call, no manager , not real solutions be carefull !!my only requset is to delete the page completly, delete the accecs to "******" the scamer that ruin my account and reviews i dont need any forms to complete or other sticket to open just delete my page and leave me alone will be the only reolution my next step will be using legal ways if the page is not going to be removed with false information itay hemo air flow solutions usa

  Business Response

  Date: 08/29/2025

  Hi, 
  
  Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:
  
  
  1. For Billing and Payments Queries
  
  For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!
  
  2. For Questions regarding Yelps Review Recommendation Software
  Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)
   
  3. For Questions on Business Listing Information 
  
  If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)
  
  4. For Other Inquiries
  
  If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
  Yelp ************** - For Business *****************************************************
  Yelp ************** - *******************************************************
  Yelp Blog - ****************************************
  
  We appreciate your patience and look forward to assisting you. 
  
  Best regards,
  Yelp HQ
  
  

• Initial Complaint

  Date:08/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a free account with ********************** and now they are continuously trying to charge me over $600 every day because I did not cancel. I wasnt aware I needed to cancel anything! I called and asked why they would be charging me for a feee account and asked them to stop charging my card twice daily for two different amounts and they said that it is just like a subscription, if you dont cancel it they will continue to charge you. However, I wasnt aware I needed to cancel and they are trying to charge me $600 for two months of service I never even used. I signed up to see what the free service was all about. I asked them to stop charging my card and they said they were unable to control their automatic payment system. Thank goodness I have fraud protection on my card. However, now they are threatening to place with a third-party collections agency. I did not use this service for anything, no bookings, etc. I believe it is a scam and would like them to stop charging my account as well as 0 out my account because I do not owe them anything!

  Business Response

  Date: 08/29/2025

  Hi, 
  
  Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:
  
  
  1. For Billing and Payments Queries
  
  For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!
  
  2. For Questions regarding Yelps Review Recommendation Software
  Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)
   
  3. For Questions on Business Listing Information 
  
  If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)
  
  4. For Other Inquiries
  
  If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
  Yelp ************** - For Business *****************************************************
  Yelp ************** - *******************************************************
  Yelp Blog - ****************************************
  
  We appreciate your patience and look forward to assisting you. 
  
  Best regards,
  Yelp HQ