Business Profile

Internet Services

Yelp Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Important information

Customer Complaint:
Yelp Inc. came to BBB’s attention in July 2007. A review of complaints done in June 2025. BBB recommends users review the following links for information related to paid products and billing.

Terms of Service
Basics
How to cancel your Yelp Ads and other paid products
How are promotional credits, boosts, and bonuses applied?

For additional support, please visit Yelp's Help Center.

Complaints

This profile includes complaints for Yelp Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,862 total complaints in the last 3 years.
527 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/27/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to file a formal complaint against Yelp, **** for engaging in business practices that I believe are unfair, deceptive, and non-transparent, which are causing significant harm to my The core of my complaint is that Yelp's "recommendation software" is systematically hiding numerous legitimate, positive reviews from my ******************************** is filtering positive, 5-star reviews from my business profile and placing them in the "not recommended" section. This section is difficult for consumers to find, and these reviews are not factored into my business's overall star rating.These are not fake reviews. I can provide details on these transactions and customers to verify their authenticity.This practice is deceptive to the public and harmful to my business for several reasons:1. It Artificially Deflates Our Rating: By hiding positive feedback, Yelp is presenting an inaccurate and artificially lower star rating to the public. This directly impacts our reputation and misleads potential customers.2. The Process is Opaque: There is no clear, consistent, or logical explanation for why these genuine reviews are hidden while, in some cases, vague or unverified negative reviews are prominently displayed.3. It Appears Coercive: This filtering of positive reviews coincides with repeated, aggressive sales calls from Yelp's advertising department. The suppression of positive reviews creates a strong appearance of a "pay-to-play" system, where businesses are implicitly pressured to purchase expensive advertising packages to have their profiles treated fairly.I am asking the BBB to investigate this matter and mediate a resolution.Yelp's current practices are misleading consumers and harming small businesses. I appreciate your assistance in holding them accountable.Thank you for your time and attention to this serious matter.Sincerely,Be ********
Business Response
Date: 10/27/2025
Dear ***,

Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:

1. For Billing and Payments Queries

For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!

2. For Questions regarding Yelps Review Recommendation Software
Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)

3. For Questions on Business Listing Information

If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)

4. For Other Inquiries

If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
Yelp ************** - For Business *****************************************************
Yelp ************** - *******************************************************
Yelp Blog - ****************************************

We appreciate your patience and look forward to assisting you.

Best regards,
Yelp HQ

Customer Answer
Date: 10/27/2025

Complaint: 24067289

I am rejecting this response because:

my customers reviews are their own and its unethical for you to retain them from my business page.

Sincerely,

*** ********
Business Response
Date: 10/27/2025
Hi,

Thank you for your response. Were sorry to hear about your continued frustration.

Once again, to ensure we efficiently assist you, please contact us directly at Yelp HQ. We appreciate your patience and look forward to assisting you.

Best regards,
Yelp HQ

Customer Answer
Date: 10/28/2025

Complaint: 24067289

I am rejecting this response because:
Your generic response doesnt provide solutions. Your business should take accountability for the millions of small business owners who have to stand up to a corporate giant scam of a company, as Yelp clearly is. An embarrassing failure on your behalf to take ownership of what your company does to people who are giving their small business everything it has. Change my page to where ALL of my reviews show. I promise, I wont quit.
Sincerely,

*** ********
Business Response
Date: 10/29/2025
Hi,

Thank you for your response. Were sorry to hear about your continued frustration.

We look forward to assisting you directly at Yelp HQ. However, we will no longer be able to assist.

Best regards,
Yelp HQ

Customer Answer
Date: 10/29/2025

Complaint: 24067289

I am rejecting this response because:

Yelp is unable to admit their shady tactics
and correct the core issue at hand.

Sincerely,

*** ********
Initial Complaint
Date:10/22/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Yelp for Business is extremely problematic as well as the **************** team. When you contact ********************** for Business about the programs, the **** refuse to answer any question unless you are already a signed-up Business. Two of the three hung up on me. I tried calling an alternate line that sent me to a restaurant customer service line who then sent me to a non-restaurant line only for her to tell me I needed to go to the website to figure out who to talk to. This has been an hour-long nightmare solely to understand the process of Yelp for Business.When you talk to someone listed under Yelp for Business, there is no way to confirm you are hiring this person for the job. There are no instructions to explain how the $2,500 insurance coverage works nor a number to report anything.Even worse, the company I tried to hire sent me an invoice for a company with a different logo, different company name, different address and an LLC that is nonexistent. I know this because I went to that state's website to verify the **** It is neither active nor existent. Your customers should not have to be fact checkers. It is Yelp's responsibility to make sure all customers are legitimate. And when I talked to the fifth rep, her advice was "Don't do business with them." OBVIOUSLY! My bigger issue is Yelp needs to do a far better job of the verification process. The way it is set up now, a fake company could run off with our money and we would have no clue how to report it.
Business Response
Date: 10/23/2025
Dear Shamontiel,

Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:

1. For Billing and Payments Queries

For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!

2. For Questions regarding Yelps Review Recommendation Software
Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)

3. For Questions on Business Listing Information

If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)

4. For Other Inquiries

If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
Yelp ************** - For Business *****************************************************
Yelp ************** - *******************************************************
Yelp Blog - ****************************************

We appreciate your patience and look forward to assisting you.

Best regards,
Yelp HQ

Customer Answer
Date: 10/23/2025

Complaint: 24050273

I am rejecting this response because none of this answers my direct question about Yelp for **************** verification. This is a copy-and-paste response.

Sincerely,

********** ******
Business Response
Date: 10/24/2025
Hi,

Thank you for your response. Were sorry to hear about your continued frustration.

Once again, to ensure we efficiently assist you, please contact us directly at Yelp HQ. We appreciate your patience and look forward to assisting you.

Best regards,
Yelp HQ

Customer Answer
Date: 10/24/2025

Complaint: 24050273

I am rejecting this response because Yelp is still weaseling out of answering the question. I already made it clear that I talked to five different representatives BEFORE I reached out to Yelp. What would be the point of contacting Yelp again via phone to get copy-and-paste responses, be hung up on or receive unhelpful responses. The two responses here are exactly the kind of (less-hostile) non-answers I already got.
It is a VERY simple question: How do you verify Yelp for Business accounts that use multiple LLCS and company names and logos who use a totally different name on Yelp?

Sincerely,

********** ******
Business Response
Date: 10/27/2025
Hi,

Thank you for your response. Were sorry to hear about your continued frustration.

We look forward to assisting you directly at Yelp HQ. However, we will no longer be able to assist.

Best regards,
Yelp HQ

Customer Answer
Date: 10/27/2025

Complaint: 24050273

I am rejecting this response because the company continuously refuses to state how eligibility is approved for Yelp for Business. The answers on here have been to contact them on a platform that I clearly stated does not provide answers. Since then, I have hired contractors that I found on my own and closed both Yelp! Projects. I don't trust any of these companies after finding out that one uses totally different names, a nonexistent LLC, a mailing address in a state nowhere on the site and a logo not seen anywhere else. Yelp should be ashamed of itself for tricking consumers in this manner.

Sincerely,

********** ******
Initial Complaint
Date:10/22/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was scammed by Yelp a few years ago, and I have repeatedly asked them to stop any and all communications with me. Everyday I am now receiving unwanted phone calls and emails. I have responded clearly telling them to stop, now it's harassment and I want them to stop!
Business Response
Date: 10/23/2025
Hi *********,
Thank you for bringing this to our attention. We have placed your business on our internal Do Not Call list, and going forward you should receive no further sales communication unless you explicitly request otherwise. If you need further support, please review the following scenarios and contact us directly at Yelp HQ:

1. For Billing and Payments Queries

For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!

2. For Questions regarding Yelps Review Recommendation Software
Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)

3. For Questions on Business Listing Information

If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)

4. For Other Inquiries

If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
Yelp ************** - For Business *****************************************************
Yelp ************** - *******************************************************
Yelp Blog - ****************************************

We appreciate your patience and look forward to assisting you.

Best regards,
Yelp HQ

Customer Answer
Date: 10/24/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

********* ****
Initial Complaint
Date:10/22/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Yelp has called our small business every day, sometimes multiple times a day, to try to sell us services. We have, on more than 10 occasions, verbally requested to be removed from their call list and asked to stop calling/contacting us. After each call, we receive no less than two emails and again trying to sell us services. We have responded to these emails asking to remove us from their listing and to stop contacting us. We continue to receive emails and calls daily.
Business Response
Date: 10/23/2025
Hi *****,
Thank you for bringing this to our attention. We have placed your business on our internal Do Not Call list, and going forward you should receive no further sales communication unless you explicitly request otherwise. If you require further support, please review the following scenarios and contact us directly at Yelp HQ:

1. For Billing and Payments Queries

For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!

2. For Questions regarding Yelps Review Recommendation Software
Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)

3. For Questions on Business Listing Information

If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)

4. For Other Inquiries

If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
Yelp ************** - For Business *****************************************************
Yelp ************** - *******************************************************
Yelp Blog - ****************************************

We appreciate your patience and look forward to assisting you.
Best Regards,
Yelp HQ
Initial Complaint
Date:10/21/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Every time I post a review on yelp, they put me in not recommended It appears yelp is getting money from businesses to remove reviews and that is illegal Please investigate yelp They appear to have a lot of complaints for same reasons
Business Response
Date: 10/21/2025
Dear *****,

Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:

1. For Billing and Payments Queries

For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!

2. For Questions regarding Yelps Review Recommendation Software
Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)

3. For Questions on Business Listing Information

If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)

4. For Other Inquiries

If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
Yelp ************** - For Business *****************************************************
Yelp ************** - *******************************************************
Yelp Blog - ****************************************

We appreciate your patience and look forward to assisting you.

Best regards,
Yelp HQ

Customer Answer
Date: 10/21/2025

Complaint: 24042567

I am rejecting this response because:
This does not solve my issue that every single one of my reviews is removed by yelp
Yelps explanation makes no sense and it appears they are taking money from businesses to remove reviews
Sincerely,

***** *****
Business Response
Date: 10/23/2025
Hi,

Thank you for your response. Were sorry to hear about your continued frustration.

Once again, to ensure we efficiently assist you, please contact us directly at Yelp HQ. We appreciate your patience and look forward to assisting you.

Best regards,
Yelp HQ

Customer Answer
Date: 10/23/2025

Complaint: 24042567

I am rejecting this response because:
It is impossible to contact yelp at yelp headquarters
They have no contact info
plus. Since i made my original complaint, yelp has been paid more money to remove 2 more of my reviews

Sincerely,

***** *****
Business Response
Date: 10/24/2025
Hi,

Thank you for your response. Were sorry to hear about your continued frustration.

We look forward to assisting you directly at Yelp HQ. However, we will no longer be able to assist.

Best regards,
Yelp HQ

Customer Answer
Date: 10/26/2025

Complaint: 24042567

I am rejecting this response because:
Yelp continues to refer me to yelp headquarters and yet refuses to even give me any contact info for them
it is NOT possible to contact yelp at headquarters
AND
it is illegal for yelp to be collecting money from businesses to remove reviews

Sincerely,

***** *****
Business Response
Date: 10/28/2025
Hi,

Thank you for your response. Were sorry to hear about your continued frustration.

We look forward to assisting you directly at Yelp HQ. However, we will no longer be able to assist.

Best regards,
Yelp HQ

Customer Answer
Date: 10/28/2025

Complaint: 24042567

I am rejecting this response because
Yelp apparently has no desire to resolve this matter
IT is NOT POSSIBLE TO CONTACT YELP AT HEADQUARTERS
Yelp is commiting a crime by taking money from businesses to remove reviews
That is illegal
Sincerely,

***** *****
Initial Complaint
Date:10/21/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In April 2025, my partner used my card to pay $19.48 for a Yelp business ad. Later, Yelp mistakenly charged $89.57, admitted the error, and gave us a $300 credit instead of a refund. We told them not to charge us again after the credit was used.Two months later, Yelp charged my card $405.74, which made my Chase ******* go negative. I never authorized that payment. Yelps customer service was unhelpful one agent hung up, and another refused to provide a refund or the call recording I needed for my Chase ********* was wrongfully charged $405.74, and despite filing a claim with *****, I couldnt get my money back. Im requesting a full refund of $405.74 from Yelp for this unauthorized charge.
Business Response
Date: 10/21/2025
Dear ******,

Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:

1. For Billing and Payments Queries

For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!

2. For Questions regarding Yelps Review Recommendation Software
Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)

3. For Questions on Business Listing Information

If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)

4. For Other Inquiries

If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
Yelp ************** - For Business *****************************************************
Yelp ************** - *******************************************************
Yelp Blog - ****************************************

We appreciate your patience and look forward to assisting you.

Best regards,
Yelp HQ
Initial Complaint
Date:10/18/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I opened business page for my plumbing business hoping that Yelp has credibility and can improve my business. Well everything was ok i had customers leave reviews real time after job will be done and because i am not subscribed to yelp reviews start disappearing from page in not recommended section. I contacted support and they told me its software that does this algorithm and they cant do anything. As soon as i finished with customer support on phone 10 minutes after i had only 1 review left they literally removed legit reviews with my customer photo in same not recommended section. Here what everyone can ****** and find this answer Businesses that dont pay for Yelp ads often feel like their good reviews get buried, we never ask customers to leave review for ********************** only links that they can find. Yelp use to be one of the oldest trusted platforms online and unfortunately that is not case bringing monopoly subscription like pay $1 a day to show you logo on profile or pay $1 a day to show that youre licensed! I understand they have to charge other lead based ads but your license that is not ok. That is not right. I will like to have my business removed from Yelp completely because i dont want be part of any lead monopoly subscription platform. This seriously can just ruin you business reputation!
Business Response
Date: 10/21/2025
Dear ****,
Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:

1. For Billing and Payments Queries

For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!

2. For Questions regarding Yelps Review Recommendation Software
Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)

3. For Questions on Business Listing Information

If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)

4. For Other Inquiries

If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
Yelp ************** - For Business *****************************************************
Yelp ************** - *******************************************************
Yelp Blog - ****************************************

We appreciate your patience and look forward to assisting you.

Best regards,
Yelp HQ
Initial Complaint
Date:10/15/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a email two days again saying I have a $350 balance in collections with yelp. I had never seen or heard of any ads with yelp. I called the support line to find out what was going on and the girl gave me the number ********** and said I need to call and speak to customer success to have them explain as I was being billed $180 per month since 2023. I never signed up for this and it is a scam. I have not received any business , calls , leads etc and I believe without consent I have been billed $180 a month since 2023. When I called the number I was given it was out of service and did not work.
Business Response
Date: 10/15/2025
Dear ****,

Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:

1. For Billing and Payments Queries

For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!

2. For Questions regarding Yelps Review Recommendation Software
Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)

3. For Questions on Business Listing Information

If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)

4. For Other Inquiries

If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
Yelp ************** - For Business *****************************************************
Yelp ************** - *******************************************************
Yelp Blog - ****************************************

We appreciate your patience and look forward to assisting you.

Best regards,
Yelp HQ

Customer Answer
Date: 10/21/2025

Complaint: 24020201

I am rejecting this response because:

Sincerely,

**** ******
Customer Answer
Date: 10/23/2025
I never signed up. This was an auto response from yelp . Not an actual service representative. I never signed up. I would like a refund . Not to be sent to auto links from ai support
Business Response
Date: 10/23/2025
Hi,

Thank you for your response. Were sorry to hear about your continued frustration.

Once again, to ensure we efficiently assist you, please contact us directly at Yelp HQ. We appreciate your patience and look forward to assisting you.

Best regards,
Yelp HQ

Customer Answer
Date: 10/23/2025

Complaint: 24020201

I am rejecting this response because:as originally stated I did try what youre requesting. I contact the number you listed , was given another number to call and it did not work.

Sincerely,

**** ******
Business Response
Date: 10/24/2025
Hi,

Thank you for your response. Were sorry to hear about your continued frustration.

We look forward to assisting you directly at Yelp HQ. However, we will no longer be able to assist.

Best regards,
Yelp HQ

Customer Answer
Date: 10/24/2025

Complaint: 24020201

I am rejecting this response because:
They ignored evening and said they cannot help me
Sincerely,

**** ******
Initial Complaint
Date:10/14/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Keeps calling our business after we asked to be placed on Do not call list. Won't remove the information from Yelp platforms, extortion and Cyber Bullying. We have repeatedly requested the information about us on Yelp be Removed. Our information is available via the Secretary of the State.
Business Response
Date: 10/15/2025
Hi,

Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:

1. For Billing and Payments Queries

For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!

2. For Questions regarding Yelps Review Recommendation Software
Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)

3. For Questions on Business Listing Information

If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)

4. For Other Inquiries

If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
Yelp ************** - For Business *****************************************************
Yelp ************** - *******************************************************
Yelp Blog - ****************************************

We appreciate your patience and look forward to assisting you.

Best regards,
Yelp HQ
Initial Complaint
Date:10/14/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They pulled money from my account for services that I didnt want.
Business Response
Date: 10/15/2025
Dear *****,

Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:

1. For Billing and Payments Queries

For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!

2. For Questions regarding Yelps Review Recommendation Software
Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)

3. For Questions on Business Listing Information

If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)

4. For Other Inquiries

If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
Yelp ************** - For Business *****************************************************
Yelp ************** - *******************************************************
Yelp Blog - ****************************************

We appreciate your patience and look forward to assisting you.

Best regards,
Yelp HQ

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