Complaints

This profile includes complaints for Yelp Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Yelp Inc.

  350 Mission Street San Francisco, CA 94105

• 

  Yelp Inc.

  140 New Montgomery St San Francisco, CA 94105-3705

• 

  Yelp Inc

  P.O Box 204393 Dallas, TX 75320

• 

  Yelp.com

  11 Madison Ave Fl 14 New York, NY 10010-3670

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern,On June 10, 2025, I was contacted by a Yelp representative offering the opportunity to set up a Yelp Business account. I initially agreed, but after reconsidering the same day, I decided not to move forward. I logged into the Yelp Business dashboard via mobile and attempted to cancel the account. A message appeared confirming that the account would be closed.Despite this, on June 18, 2025, Yelp debited $109.95 from my account even though I was told by the agent that charges would only begin on the 1st of the month. Then, on July 1, 2025, a second payment of $281.05 was withdrawn. The total charged to my account is $391.00, for a service that was never fully activated, no business information was completed, and no calls or leads were ever *********** a small business owner in *********, ********, I find these actions deeply concerning. ************************* never completed the Yelp profile and did not benefit from the platform in any way. These charges feel deceptive and unjust.************************* is formally requesting a full refund of $391.00 and a written confirmation that the account is permanently closed with no further charges.If I do not receive a full credit back to my account, I will initiate a formal dispute with my banking institution and pursue resolution through the Better Business Bureau, the *********************************, and other consumer protection agencies. I also plan to share this experience with fellow small businesses to warn them about these predatory billing practices.Requested Resolution:Refund of $391.00 Written confirmation of permanent account cancellation Sincerely,****** ***** ************************* *********, ** *************************************************************** ??************** or cell ************

  Business Response

  Date: 07/09/2025

  Dear ******,
  
  
  Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:
  
  
  1. For Billing and Payments Queries
  
  For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!
  
  2. For Questions regarding Yelps Review Recommendation Software
  Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)
  
  3. For Questions on Business Listing Information
  
  If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)
  
  4. For Other Inquiries
  
  If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
  Yelp ************** - For Business *****************************************************
  Yelp ************** - *******************************************************
  Yelp Blog - ****************************************
  
  We appreciate your patience and look forward to assisting you.
  
  Best regards,
  Yelp HQ
  
  
  

  Customer Answer

  Date: 07/10/2025

   
  Complaint: 23577893
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** *****

  Dear Yelp Customer Service,
  
  
  This is my final written request regarding the unauthorized charges made to my account totaling $391.00. I previously submitted the required form online, and your representative has stated that I am not entitled to a refund, which I completely reject.
  
  
  Let me be clear:
  
  
  My Yelp business account was never fully set up or activated.
  I canceled the account twice, and no services were rendered.
  Despite this, two separate charges were made to my credit card:
  
  $109.95 on June 18, 2025
  $281.05 on July 1, 2025
  
  
  
  
  
  
  This is unacceptable. As a consumer, I fulfilled your process by completing your form. I will not continue to resubmit redundant claims. At this point, I am demanding a full refund of $391.00 back to my original payment method.
  
  
  If this is not resolved immediately, I will take the following steps:
  
  
  File a complaint with the **********************************
  Submit a formal complaint with the Better Business Bureau (BBB).
  Pursue legal action to recover the full amount including court fees and any additional damages.
  
  
  
  
  Please consider this your final opportunity to resolve this matter amicably. I expect written confirmation that a refund has been issued within 5 business days.
  
  

  Business Response

  Date: 07/11/2025

  Hi, 
  
  Thank you for your response. Were sorry to hear about your continued frustration. 
  
  Once again, to ensure we efficiently assist you, please contact us directly at Yelp HQ. We appreciate your patience and look forward to assisting you.
  
  Best regards,
  Yelp HQ
  
  

  Customer Answer

  Date: 07/11/2025

   
  Complaint: 23577893
  
  I am rejecting this response because:
  
  Sincerely,

   

  To Whom It May Concern,
  
  
  Thank you for your response, though I must say it is completely unsatisfactory.
  
  
  It is clear that Yelp Inc. is not reading or acknowledging my concerns thoroughly. I have already reached out to Yelp Headquarters multiple times. The repeated advice to contact us directly shows a lack of genuine attention to the matter and is nothing more than a runaround.
  
  
  Let me be clear:
  
  
  I have not received a single phone call or email from Yelp regarding this matter, despite your company having both my business and personal contact information.
  Ive made multiple attempts to resolve this directly and in good faith.
  As a consumer, I should not be expected to continue chasing down a resolution for a service that was never properly rendered or authorized in full.
  
  
  
  
  At this point, I have filed a formal dispute with my bank regarding the charges. I am also preparing to file a complaint with the ************************ in ******** for deceptive business practices and unauthorized billing. If this is not resolved immediately and I am not refunded the full amount charged, I will escalate this matter further with legal representation if necessary.
  
  
  This has gone beyond miscommunication it is now a matter of consumer rights and corporate accountability.
  
  
  I expect a prompt and final resolution not another automated response.
  
  
  Sincerely,
  ****** *****
  Champion Cleaning Service
  [Include your phone and email for clarity]
  
  
  

  Business Response

  Date: 07/11/2025

  Hi, 
  
  
  Thank you for your response. Were sorry to hear about your continued frustration.
  
  
  We look forward to assisting you directly at Yelp HQ. However, we will no longer be able to assist.
  
  
  Best regards,
  Yelp HQ
  
  

  Customer Answer

  Date: 07/14/2025

   
  Complaint: 23577893
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:07/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Summary:Yelp charged our small business $180/month for nearly a year for a service we did not knowingly authorize ("Enhanced Profile"), with no clear disclosure, no billing notifications, and questionable practiceseven after the card on file expired. Yelp refuses to issue a refund or acknowledge that the charges were unauthorized.Complaint Details:In May 2024, our business briefly trialed Yelp Ads using discretionary marketing funds. The ads were deactivated after about a month, per the owners ************** other paid services were knowingly activated. However, Yelp began charging $180/month for Enhanced Profilea feature not clearly disclosed during onboarding and never explicitly approved.Early charges appear to have been discounted or hidden, only surfacing later as the full $180/month.Our business received no billing notifications. The billing email was the owners, not the contractor managing the account, and no visible consent trail exists confirming we opted into this recurring charge.Worse, the credit card expired about four months in, yet Yelp kept billing it, likely using an auto-update mechanism without informed consent.We canceled the feature immediately upon discovery in June 2025 and contacted Yelp. After filing a formal complaint, Yelp issued a templated denial, saying we could have canceled at any timedespite our lack of knowledge that it was active.Steps Taken to Resolve:We contacted Yelp Customer Support and submitted a formal billing complaint.Yelp reviewed the case but denied a refund, offering no proof of our consent or adequate notice.Desired Outcome:We are seeking a full refund of approximately $1,980 ($180 ~11 months) for a feature that was never knowingly activated or approved.We also ask that Yelp improve billing transparency and require active user confirmation before enabling paid services.

  Business Response

  Date: 07/03/2025

  Dear ********,
  
  
  Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:
  
  
  1. For Billing and Payments Queries
  
  For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!
  
  2. For Questions regarding Yelps Review Recommendation Software
  Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)
  
  3. For Questions on Business Listing Information
  
  If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)
  
  4. For Other Inquiries
  
  If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
  Yelp ************** - For Business *****************************************************
  Yelp ************** - *******************************************************
  Yelp Blog - ****************************************
  
  We appreciate your patience and look forward to assisting you.
  
  Best regards,
  Yelp HQ
  
  

• Initial Complaint

  Date:07/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I met with a consultant over the phone and set a budget. I was not seeing the benefits of the money Yelp was costing me. Between $300 and $400 per month. I spoke with him again and he told me I would be losing all my free advertising credit if I downsized my program I was on. So I let it go. $370 taken out of my checking again the next month. So I looked at my traffic on Yelp and decided to cancel. This time I did it online. I cancelled everything. Yesterday $270 out of my account again. So I called and spoke with a man who was nice but just kept pressing me to give Yelp another try. He told me I was paying $3.65 for every click which is astronomical. I asked him after canceling in May why I was charged again. He has no answer. He said that I should of called because he doesn't see where I cancelled. Only changed my budget. This is the 2nd time I have asked them to cancel and had issues doing so. I tried their program before and had issues canceling. As my bodies grew in tried them again with the same issue when it comes time to cancel

  Business Response

  Date: 07/03/2025

  Dear *****,
  
  
  Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:
  
  
  1. For Billing and Payments Queries
  
  For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!
  
  2. For Questions regarding Yelps Review Recommendation Software
  Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)
  
  3. For Questions on Business Listing Information
  
  If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)
  
  4. For Other Inquiries
  
  If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
  Yelp ************** - For Business *****************************************************
  Yelp ************** - *******************************************************
  Yelp Blog - ****************************************
  
  We appreciate your patience and look forward to assisting you.
  
  Best regards,
  Yelp HQ
  
  

• Initial Complaint

  Date:07/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was offered a $350 Yelp ad credit in December 2024 and told by their ******************* that I only needed to enter my credit card to activate the campaign no charges would be applied until the full credit was used. Tray also assured me hed be managing my account weekly. That support never happened.After the initial setup just before the holidays, I reached out multiple times with no response. Eventually, another Yelp *** couldnt even verify Trays existence or involvement. Red flag.I canceled the campaign on January 21, 2025, after seeing zero benefit beyond what we already achieved through organic search. My dashboard confirmed unused credit remained yet I was still billed. Worse, I couldnt remove my credit card info from the account, which felt deliberately ************** April, my assistant finally got through to someone who actually canceled it. But by then, additional unexplained charges had already hit my account with no clear breakdown of what they were for. Apparently uploading a logo, a few pictures, or removing competitor ads incurs hidden fees, even though nothing of the sort was ever disclosed upfront. The campaign was pitched as all-inclusive.Ive since disputed the charges with AmEx, and even that process was frustrating. Despite **************** claiming the vendor had eight weeks to respond, my case was closed before I was even contacted for documentation. No emails. No follow-up. Just a quiet case closure in Yelps favor.Between the lack of transparency, absence of support, and unauthorized charges, this has been a highly disappointing experience. Small business owners, especially those with limited time and marketing budgets, should proceed with extreme caution. This was not only a waste of time but a breach of trust.

  Business Response

  Date: 07/03/2025

  Dear *****,

  Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:
  
  
  1. For Billing and Payments Queries
  
  For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!
  
  2. For Questions regarding Yelps Review Recommendation Software
  Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)
  
  3. For Questions on Business Listing Information
  
  If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)
  
  4. For Other Inquiries
  
  If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
  Yelp ************** - For Business *****************************************************
  Yelp ************** - *******************************************************
  Yelp Blog - ****************************************
  
  We appreciate your patience and look forward to assisting you.
  
  Best regards,
  Yelp HQ
  

  
  

• Initial Complaint

  Date:07/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yelp contacted me with a promo to advertise my business. I completed it along with the guidance of one of their specialists. It resulted in numerous spam calls but not benefit to my business. I tried to shut it down, but this glitched and I was charged. I called and talked to a manager, ******, who refused to answer my questions or connect me with a higher level representative. Initially he said he could only do another promo for reimbursement, then only $10 refund, and finally 50% refund of $56. He continually made sales pitches despite my asking him not to and stating I do not consent to this. I'd like a refund of this amount plus stress and time costs totaling an additional $300.

  Business Response

  Date: 07/03/2025

  Dear ***,
  
  
  Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:
  
  
  1. For Billing and Payments Queries
  
  For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!
  
  2. For Questions regarding Yelps Review Recommendation Software
  Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)
  
  3. For Questions on Business Listing Information
  
  If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)
  
  4. For Other Inquiries
  
  If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
  Yelp ************** - For Business *****************************************************
  Yelp ************** - *******************************************************
  Yelp Blog - ****************************************
  
  We appreciate your patience and look forward to assisting you.
  
  Best regards,
  Yelp HQ
  
  

• Initial Complaint

  Date:07/01/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yelp continues to suppress my factual review of a place that I am currently living (an apartment complex). They are not allowed to accept bribes or be paid by businesses to suppress or remove factual reviews from real residents. I would like Yelp to fully reinstate my review so that it rightfully impacts the business's rating, and so other potential renters are aware of the mistreatment they might face.

  Business Response

  Date: 07/03/2025

  Dear *****,
  
  
  Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:
  
  
  1. For Billing and Payments Queries
  
  For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!
  
  2. For Questions regarding Yelps Review Recommendation Software
  Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)
  
  3. For Questions on Business Listing Information
  
  If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)
  
  4. For Other Inquiries
  
  If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
  Yelp ************** - For Business *****************************************************
  Yelp ************** - *******************************************************
  Yelp Blog - ****************************************
  
  We appreciate your patience and look forward to assisting you.
  
  Best regards,
  Yelp HQ
  
  

  Customer Answer

  Date: 07/04/2025

   
  Complaint: 23544635
  
  I am rejecting this response because:

  They are not providing me a way to make my review visible and applicable to the business that is harming me.

  Sincerely,
  
  ***** ******

  Business Response

  Date: 07/09/2025

  Hi, 
  
  Thank you for your response. Were sorry to hear about your continued frustration. 
  
  Once again, to ensure we efficiently assist you, please contact us directly at Yelp HQ. We appreciate your patience and look forward to assisting you.
  
  Best regards,
  Yelp HQ
  
  

  Customer Answer

  Date: 07/10/2025

   
  Complaint: 23544635
  
  I am rejecting this response because:

  They asked me to contact their headquarters but provided no contact information. I am not going to search for this information. Once they provide two valid forms of contact, I will accept the response.
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 07/11/2025

  Hi, 
  
  
  Thank you for your response. Were sorry to hear about your continued frustration.
  
  
  We look forward to assisting you directly at Yelp HQ. However, we will no longer be able to assist.
  
  
  Best regards,
  Yelp HQ
  
  

  Customer Answer

  Date: 07/14/2025

   
  Complaint: 23544635
  
  I am rejecting this response because:

  They did not provide me with any method for contacting Yelp HQ.

  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:07/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The YELP for business ads were sold to me mid-March and I did sign up for it. The salesperson lied about all kinds of wonderful things YELP would do for my business, and NONE of it was true. After two weeks of having it I was charged on the 1st of the month instead of monthly like she stated. Subsequently I have been trying to close the account since, and get another round of song and dance, plus the random Monthly charges on the 1st of the month. I cancelled my YELP for business account on 4/1/25 & again on 5/1/25 and have an actual letter stating my account was closed. June 1st I was hit with another $120. in charges which I noticed on June 2nd. I called, cancelled again and here we are in July with more random charges. Cancelling an account should have stopped all charges, period.

  Business Response

  Date: 07/01/2025

  Dear ***,
  
  
  Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:
  
  
  1. For Billing and Payments Queries
  
  For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!
  
  2. For Questions regarding Yelps Review Recommendation Software
  Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)
  
  3. For Questions on Business Listing Information
  
  If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)
  
  4. For Other Inquiries
  
  If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
  Yelp ************** - For Business *****************************************************
  Yelp ************** - *******************************************************
  Yelp Blog - ****************************************
  
  We appreciate your patience and look forward to assisting you.
  
  Best regards,
  Yelp HQ
  
  
  

• Initial Complaint

  Date:07/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yelp uses deceptive business practices to have users sign up. Approximately 6/25/2025, I received a call from yelp offering services to me. I specifically asked the representative the cost of the services and she quoted an $500 amount. I advised her that this was not affordable for me and that I am a startup company with one employee. She offered me a different package where I would only be billed for "clicks". She DID advise that the billing would fall on the 1st of the month. She helped me setup my account but NEVER advised me that I was being setup with an Upgrade account that would cost me $104.00 to be billed on the first. She walked me through the setup of what I thought was a free account that would be charged for "clicks". I continuously asked throughout the call about the price in which she advised me she couldn't be specific about the price because it's based on "clicks". The problem is she failed to be upfront about the $104.00 cost for the upgrade package that would be billed to my account on the 1st of the month. Never even mentioned it. I never knew I was even getting an upgrade. She made it seem like she was just helping me setup my Yelp account. Upon seeing the charge, I called Yelp customer service and spoke with ******. She advised me she couldn't offer me a refund because the representative did advise me of the 1st of the month billing and even after I advised her that I was never advised of the $104.00 she continued to insist that I was told, and no refund could be offered. Even though I cancelled the services immediately and only started the services less than a week ago. I seems unreal that I would not get ANY of my money back for services I didn't use or receive. I was unaware of the cost, and they used deceptive marketing techniques to enable themselves to bill then refuse to refund. I asked to speak to a supervisor and was told it would take 3-7 days for anyone to call me. I am very dissatisfied. I would like my money back.

  Business Response

  Date: 07/01/2025

  Dear ******,
  
  
  Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:
  
  
  1. For Billing and Payments Queries
  
  For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!
  
  2. For Questions regarding Yelps Review Recommendation Software
  Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)
  
  3. For Questions on Business Listing Information
  
  If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)
  
  4. For Other Inquiries
  
  If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
  Yelp ************** - For Business *****************************************************
  Yelp ************** - *******************************************************
  Yelp Blog - ****************************************
  
  We appreciate your patience and look forward to assisting you.
  
  Best regards,
  Yelp HQ
  
  

• Initial Complaint

  Date:06/30/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  December 2024 and January 2025 yelp took out $622 from my debit card. I did not authorize this transaction. And I contacted yelp and filled out a authorization form on June 23 2025 so they would issue me a refund. I spoke with yelp today June 30 *************************************************** doing so. I talked to ****** manager the day I filled out the form she was on the phone with me and said they received it and I would hear back from them within 5 business days and I haven't. So called again today and now getting the run around.

  Business Response

  Date: 07/01/2025

  Dear ******,
  
  
  Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:
  
  
  1. For Billing and Payments Queries
  
  For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!
  
  2. For Questions regarding Yelps Review Recommendation Software
  Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)
  
  3. For Questions on Business Listing Information
  
  If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)
  
  4. For Other Inquiries
  
  If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
  Yelp ************** - For Business *****************************************************
  Yelp ************** - *******************************************************
  Yelp Blog - ****************************************
  
  We appreciate your patience and look forward to assisting you.
  
  Best regards,
  Yelp HQ
  
  

• Initial Complaint

  Date:06/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired a home improvements provider in my area known as vc home improvements run by ***** named ****** **********. I hired this company after finding then on yelp with a 5 star rating. This man turns out to be an unlicensed convicted child molester on Meagan ***** Yelp does not check anybody out they advertise for and places me and the rest of the public at extreme risk. This man was alone around my children. My complaint is on yelp for violation of state law

  Business Response

  Date: 07/01/2025

  Dear *****,
  
  
  Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:
  
  
  1. For Billing and Payments Queries
  
  For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!
  
  2. For Questions regarding Yelps Review Recommendation Software
  Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)
  
  3. For Questions on Business Listing Information
  
  If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)
  
  4. For Other Inquiries
  
  If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
  Yelp ************** - For Business *****************************************************
  Yelp ************** - *******************************************************
  Yelp Blog - ****************************************
  
  We appreciate your patience and look forward to assisting you.
  
  Best regards,
  Yelp HQ