Complaints

This profile includes complaints for Yelp Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Yelp Inc.

  350 Mission Street San Francisco, CA 94105

• 

  Yelp Inc

  P.O Box 204393 Dallas, TX 75320

• 

  Yelp Inc.

  140 New Montgomery St San Francisco, CA 94105-3705

• 

  Yelp Inc.

  11 Madison Ave Fl 14 New York, NY 10010-3670

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I set up yelp ads for my business, and specifically put in 1.00 PER DAY, Yelp went above the 1.00 per day and after 30 days required me to pay them almost ******, now they want 400+ dollars "or else"they were not authorized to run my ads for more then 1.00 per day maximum.they don't answer email they don't answer phone calls.this company is a SCAM they illegally charged my card in september for *****, even sent them an email(included) on 10/3 with NO RESPONSE

  Business Response

  Date: 11/07/2025

  Dear ***********,
  
  
  Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:
  
  
  1. For Billing and Payments Queries
  
  
  For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!
  
  
  2. For Questions regarding Yelps Review Recommendation Software
  Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)
  
  
  3. For Questions on Business Listing Information
  
  
  If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)
  
  
  4. For Other Inquiries
  
  
  If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
  Yelp ************** - For Business *****************************************************
  Yelp ************** - *******************************************************
  Yelp Blog - ****************************************
  
  
  We appreciate your patience and look forward to assisting you.
  
  
  Best regards,
  Yelp HQ
  
  

• Initial Complaint

  Date:11/06/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yelp, *** lists incorrect information about our business and in reviews that are not from our clients. They offer no assistance to deal with fake or incorrectly listed reviews. They also are not listing actually 5-star reviews from our clients. Their rating score is false and incorrect, and they misrepresent small TN businesses without offering any help or solutions.

  Business Response

  Date: 11/07/2025

  Dear *****,
  
  
  Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:
  
  
  1. For Billing and Payments Queries
  
  
  For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!
  
  
  2. For Questions regarding Yelps Review Recommendation Software
  Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)
  
  
  3. For Questions on Business Listing Information
  
  
  If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)
  
  
  4. For Other Inquiries
  
  
  If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
  Yelp ************** - For Business *****************************************************
  Yelp ************** - *******************************************************
  Yelp Blog - ****************************************
  
  
  We appreciate your patience and look forward to assisting you.
  
  
  Best regards,
  Yelp HQ
  
  

• Initial Complaint

  Date:11/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own Muah Cotton Candy, a small family-run business in *******. Yelp has refused to remove two fake one-star reviews that are part of a coordinated retaliation group connected to a former ************ review was posted by ****** *. on October 31, 2025, and another by Alondraa O. on December 29, 2024. Both reviews are false and contain made-up stories that never happened. The ****** *. review falsely claimed I used offensive language and had a child working in the store, which is completely untrue. English is not my first language and I did not even know the meaning of the words he claimed I said. The Alondraa O. review appeared later with a similar tone and timing.These two reviews match the same pattern as several others Yelp already removed for being fake. All of the accounts have only one review, all one-star, all written around the same time. This clearly shows a coordinated effort to harm our reputation.We welcome all genuine reviews, including negative ones that help us improve, but we cannot accept fabricated stories that damage our business. Yelp removed some of these reviews already, which proves they recognized a problem, yet they left these two that came from the same group.I am asking Yelp to be fair and consistent by rechecking these reviews, confirming their connection, and removing them together. Small businesses like ours depend on honesty and transparency, and we deserve the same protection from false and coordinated attacks.

  Business Response

  Date: 11/07/2025

  Dear *****,
  
  
  Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:
  
  
  1. For Billing and Payments Queries
  
  
  For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!
  
  
  2. For Questions regarding Yelps Review Recommendation Software
  Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)
  
  
  3. For Questions on Business Listing Information
  
  
  If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)
  
  
  4. For Other Inquiries
  
  
  If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
  Yelp ************** - For Business *****************************************************
  Yelp ************** - *******************************************************
  Yelp Blog - ****************************************
  
  
  We appreciate your patience and look forward to assisting you.
  
  
  Best regards,
  Yelp HQ
  
  

  Customer Answer

  Date: 11/09/2025

   
  Complaint: 24111462
  
  I am rejecting this response because:
  I am rejecting this response because it only provides general information and links to Yelps public help pages. It does not address my actual complaint or the specific evidence I provided. My issue is not about billing or how Yelps software works. It is about multiple fake one-star reviews that are connected to a former employees group. Yelp removed several of them already, which proves there was a violation, but two nearly identical fake reviews remain.
  
  
  I am asking for a real investigation into these accounts, not a generic answer. Yelp should verify the connection between these reviewers and remove the remaining fake reviews to be consistent and fair.
  
  Sincerely,
  
  ***** Song

  Business Response

  Date: 11/14/2025

  Hi, 
  
  Thank you for your response. Were sorry to hear about your continued frustration. 
  
  Once again, to ensure we efficiently assist you, please contact us directly at Yelp HQ. We appreciate your patience and look forward to assisting you.
  
  Best regards,
  Yelp HQ
  
  

• Initial Complaint

  Date:11/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied and was approved for a $350 refund from Yelp Guaranteed. I did a lot of work and provided a lot of documentation to get the approval."******" who I was communicating with said my social security number does not match my name, so they can't issue the refund. I have a social security card with my name and number, I sent them a copy of a statement from social security with my info on it.****** wants me to go in person to a social security office and get some kind of letter stating that my social security number is correct. This is unreasonable. I have a job. I can't take a day off work to wait in line all day at Social Security. Even if I could, they're closed for the shutdown.Yelp needs to sort out their paperwork and issue the refund they've promised.

  Business Response

  Date: 11/04/2025

  Dear ****, 
  
  
  Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:
  
  
  1. For Billing and Payments Queries
  
  
  For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!
  
  
  2. For Questions regarding Yelps Review Recommendation Software
  Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)
  
  
  3. For Questions on Business Listing Information
  
  
  If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)
  
  
  4. For Other Inquiries
  
  
  If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
  Yelp ************** - For Business *****************************************************
  Yelp ************** - *******************************************************
  Yelp Blog - ****************************************
  
  
  We appreciate your patience and look forward to assisting you.
  
  
  Best regards,
  Yelp HQ
  
  

  Customer Answer

  Date: 11/07/2025

   
  Complaint: 24102721
  
  I am rejecting this response because: It is just some standard cop + paste response. Nothing about my question. I've tried contacting Yelp via phone, email and even sent a snail mail letter. Crickets. 
  
  Sincerely,
  
  **** ******

  Business Response

  Date: 11/07/2025

  Hi, 
  
  Thank you for your response. Were sorry to hear about your continued frustration. 
  
  Once again, to ensure we efficiently assist you, please contact us directly at Yelp HQ. We appreciate your patience and look forward to assisting you.
  
  Best regards,
  Yelp HQ
  
  

  Customer Answer

  Date: 11/10/2025

   
  Complaint: 24102721
  
  I am rejecting this response because:  I have contacted Yelp HQ. They are the people who agreed to the refund and refused to send it. 
  I'm not letting this go. 
  
  Sincerely,
  
  **** ******

  Business Response

  Date: 11/14/2025

  Hi, 
  
  
  Thank you for your response. Were sorry to hear about your continued frustration.
  
  
  We look forward to assisting you directly at Yelp HQ. However, we will no longer be able to assist.
  
  
  Best regards,
  Yelp HQ
  
  

  Customer Answer

  Date: 11/17/2025

   
  Complaint: 24102721
  
  I am rejecting this response because:  What does your answer even mean ?? It makes no sense. "You will not be able to assist me ??"
  As I've said many times, I've tried emailing with your HQ. We were at an impasse, so I came here. 
  
  Next step is small claims court, and that will require a trip to LA for someone from your company. Does it really have to come to that for $350 ???
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:11/03/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a Yelp user threaten to extort me with a negative review if they didnt receive a refund, which is against Yelp policys and guidelines and Yelp still didnt remove it. This individual broke many guidelines including the:-Talk guideline -Review Update guideline -Personal experience guideline -Inappropriate content guideline -Accuracy guideline -Demanding payment guideline Case # ******** I was told I would receive a correspondence in one to three days. It has now been two weeks and I have heard nothing, very unprofessional.

  Business Response

  Date: 11/04/2025

  Dear ******, 
  
  
  Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:
  
  
  1. For Billing and Payments Queries
  
  
  For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!
  
  
  2. For Questions regarding Yelps Review Recommendation Software
  Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)
  
  
  3. For Questions on Business Listing Information
  
  
  If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)
  
  
  4. For Other Inquiries
  
  
  If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
  Yelp ************** - For Business *****************************************************
  Yelp ************** - *******************************************************
  Yelp Blog - ****************************************
  
  
  We appreciate your patience and look forward to assisting you.
  
  
  Best regards,
  Yelp HQ
  
  

  Customer Answer

  Date: 11/04/2025

   
  Complaint: 24102374
  
  I am rejecting this response because:
  They still havent removed the review for violating policy and guidelines nor have I received correspondence or an explanation from my email.
  Sincerely,
  
  ****** *******

  Business Response

  Date: 11/07/2025

  Hi, 
  
  
  Thank you for your response. Were sorry to hear about your continued frustration.
  
  
  We look forward to assisting you directly at Yelp HQ. However, we will no longer be able to assist.
  
  
  Best regards,
  Yelp HQ
  
  

  Customer Answer

  Date: 11/10/2025

   
  Complaint: 24102374
  
  I am rejecting this response because:
  Yelp doesnt follow their own guidelines and rules. 
  Sincerely,
  
  ****** *******

  Business Response

  Date: 11/14/2025

  Hi, 
  
  
  Thank you for your response. Were sorry to hear about your continued frustration.
  
  
  We look forward to assisting you directly at Yelp HQ. However, we will no longer be able to assist.
  
  
  Best regards,
  Yelp HQ
  
  

  Customer Answer

  Date: 11/14/2025

   
  Complaint: 24102374
  
  I am rejecting this response because:

  They are no help
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:11/03/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am the owner of Patken Photographer, a family-owned photography studio founded in 1985 with over ****** weddings photographed. Our Yelp page displays only 18 total reviews4 of which are negativewhile 133 verified 5-star client reviews are hidden under Yelps Not Currently Recommended filter. Every one of those reviews was written by real paying clients with no incentives or policy violations.Our business account shows no flags, no infractions, and no suspicious activity. Despite repeated outreach to Yelp support, we have received only generic replies stating that our automated software determines which reviews are recommended. Yelp refuses to manually review the issue, even though its algorithm clearly suppresses authentic feedback.This results in a misleading public perception of our business. Prospective clients visiting Yelp see only a fraction of our reputation and a distorted star rating, which directly impacts our revenue and credibility after 40 years in business.We are simply asking Yelp to conduct a manual review of our listing, verify the authenticity of our 133 legitimate 5-star reviews, and restore visibility to those that meet their own community standards. We also request written clarification on Yelps appeal process for cases where the algorithms behavior ***** established small businesses.Patken Photographers reputation is built on real experiences and verified excellence. Yelps opaque filtering process undermines consumer trust and unfairly penalizes legitimate companies like ours that have earned their clients praise through decades of proven service.Resolution Requested:A manual review of our Yelp business page, restoration of legitimate reviews, and transparent explanation of the review-filtering process.

  Business Response

  Date: 11/04/2025

  Dear *******, 
  
  Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:
  
  
  1. For Billing and Payments Queries
  
  
  For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!
  
  
  2. For Questions regarding Yelps Review Recommendation Software
  Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)
  
  
  3. For Questions on Business Listing Information
  
  
  If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)
  
  
  4. For Other Inquiries
  
  
  If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
  Yelp ************** - For Business *****************************************************
  Yelp ************** - *******************************************************
  Yelp Blog - ****************************************
  
  
  We appreciate your patience and look forward to assisting you.
  
  
  Best regards,
  Yelp HQ
  
  

  Customer Answer

  Date: 11/04/2025

   
  Complaint: 24101426
  
  I am rejecting this response because: Advertisers in my filled locally who have more negative feedback than positive are enjoying higher numbers. The hidden reviews have photos from clients weddings and events. My reputation on every other site is 4.9 or higher including google. 
  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 11/07/2025

  Hi, 
  
  Thank you for your response. Were sorry to hear about your continued frustration. 
  
  Once again, to ensure we efficiently assist you, please contact us directly at Yelp HQ. We appreciate your patience and look forward to assisting you.
  
  Best regards,
  Yelp HQ
  
  

• Initial Complaint

  Date:11/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was called by a sales person from yelp they totally mislead me and my son and never said they would be charging us ***** a day for advertising we were under the impression that we would be charged for every so many leads we received and never did we agree on 25 bucks a day or 750 bucks a month for ads thats crazy were just starting our business ??..I called there customer service and i asked for a full refund and the guy insisted that he could only give me half of my money back and thats only if I agree to another promotion ???????that costs 1.00 a day and I told him that this isnt write that Im asking for a refund and your selling me more stuff I do not want or need and he would not even process the partial refund until I agreed to the 1.00 per day ads and I told him this isnt write several times and that I wanted to speak to his supervisor and he told me he was the supervisor or manager,they took 230 out of my account and in return I have had several scammers calling and texting my phone and Im getting ready to have a freaking nervous breakdown this is crazy

  Business Response

  Date: 11/04/2025

  Dear ******, 
  
  
  Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:
  
  
  1. For Billing and Payments Queries
  
  
  For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!
  
  
  2. For Questions regarding Yelps Review Recommendation Software
  Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)
  
  
  3. For Questions on Business Listing Information
  
  
  If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)
  
  
  4. For Other Inquiries
  
  
  If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
  Yelp ************** - For Business *****************************************************
  Yelp ************** - *******************************************************
  Yelp Blog - ****************************************
  
  
  We appreciate your patience and look forward to assisting you.
  
  
  Best regards,
  Yelp HQ
  
  

  Customer Answer

  Date: 11/07/2025

   
  Complaint: 24101321
  
  I am rejecting this response because:
  I asked you guys to refund me in full all the money you took out of my account because your sales team did not explain to me that it would cost me $25 a day thats crazy Im just starting a business I cant afford that ??and when I tried to get a refund your sells team told me the only way I could get any of my money back at all is to sign up for more ads I dont need I just want my money back please thank you .the 230 you took out my account and the 30 for more ads you made me agree on to receive half of a refund ???????or nothing at all 
  Sincerely,
  
  ****** ******

  Business Response

  Date: 11/07/2025

  Hi, 
  
  Thank you for your response. Were sorry to hear about your continued frustration. 
  
  Once again, to ensure we efficiently assist you, please contact us directly at Yelp HQ. We appreciate your patience and look forward to assisting you.
  
  Best regards,
  Yelp HQ
  
  

• Initial Complaint

  Date:11/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told by Yelp representatives that I would receive credits toward my account and was never informed about the $745.16 charge applied on November 1, 2025. I canceled my Yelp ad subscription on October 28, 2025, prior to this charge.Representative ****** *. was polite and professional but limited in what she could do, and my request had to be escalated to her manager, ***** *. The charges were not properly explained or defined, and there has been no resolution.I am requesting a refund for the $745.16, confirmation that my credit card information has been removed, and assurance that no further charges will occur.

  Business Response

  Date: 11/04/2025

  Dear Tierra, 
  
  
  Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:
  
  
  1. For Billing and Payments Queries
  
  
  For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!
  
  
  2. For Questions regarding Yelps Review Recommendation Software
  Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)
  
  
  3. For Questions on Business Listing Information
  
  
  If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)
  
  
  4. For Other Inquiries
  
  
  If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
  Yelp ************** - For Business *****************************************************
  Yelp ************** - *******************************************************
  Yelp Blog - ****************************************
  
  
  We appreciate your patience and look forward to assisting you.
  
  
  Best regards,
  Yelp HQ
  
  

  Customer Answer

  Date: 11/04/2025

  Complaint: 24099904

  
  I am rejecting this response because I have already contacted your support team and have not received a resolution. I am requesting a refund due to misleading business practices, as Yelp did not clearly disclose or explain the charges that were applied to my account.

  
  Sincerely,
  ****** *******

  Business Response

  Date: 11/07/2025

  Hi, 
  
  Thank you for your response. Were sorry to hear about your continued frustration. 
  
  Once again, to ensure we efficiently assist you, please contact us directly at Yelp HQ. We appreciate your patience and look forward to assisting you.
  
  Best regards,
  Yelp HQ
  
  

  Customer Answer

  Date: 11/10/2025

   
  Complaint: 24099904

  
  I am rejecting this response because I have already contacted your customer service team and was informed that I would receive a call back. To date, I have not received a call or a resolution. Please stop asking me to call again and resolve this issue by issuing my refund as previously requested over the phone and via these  multiple BBB complaints.
  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 11/14/2025

  Hi, 
  
  
  Thank you for your response. Were sorry to hear about your continued frustration.
  
  
  We look forward to assisting you directly at Yelp HQ. However, we will no longer be able to assist.
  
  
  Best regards,
  Yelp HQ
  
  

  Customer Answer

  Date: 11/16/2025

   
  Complaint: 24099904
  
  I am rejecting this response because: To date, the customer service team has been unable to resolve my issue. I've called several times and still no response. Please advise
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:11/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used free trial business ads and before it was over I canceled everything. I also tried removing card info but there is no option for that. To my knowledge the free trial is canceled. As time goes on maybe a few or more weeks I look at my bank statement and I see charges from yelp. Over $400 in charges. I call them and tried disputing these charges but they would not let me. They said that for the free trial there are a couple steps that I had to of done for it to be actually canceled. The only thing I had done was hit cancel ads and it said it was canceled for me but apparently thats not all you have to do according to the person I spoke to. Anyway after a few calls and arguments about a refund with yelp they finally said they could do half of the refund. I told them I want a full refund I have not been using your service but yet I am still getting charged I would like a refund on everything they have taken out of my bank account.

  Business Response

  Date: 11/03/2025

  Dear ***********, 
  
  
  Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:
  
  
  1. For Billing and Payments Queries
  
  
  For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!
  
  
  2. For Questions regarding Yelps Review Recommendation Software
  Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)
  
  
  3. For Questions on Business Listing Information
  
  
  If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)
  
  
  4. For Other Inquiries
  
  
  If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
  Yelp ************** - For Business *****************************************************
  Yelp ************** - *******************************************************
  Yelp Blog - ****************************************
  
  
  We appreciate your patience and look forward to assisting you.
  
  
  Best regards,
  Yelp HQ
  
  

• Initial Complaint

  Date:11/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern,I have contacted Yelp numerous times over the past month to resolve an ongoing issue with my business listing (details below). Despite repeated efforts, I have not received any resolution or meaningful response. Each time I call, I am forced to start the process over from the beginning.During the week of 10/20/2025, I made several phone calls to Yelp support. After explaining the issue in detail, I was instructed to send the information below on 10/24/2025, to ******************************************* I was assured that I would receive a follow-up with a resolution by 10/27/2025. Unfortunately, I never received any response or update.For reference, below is the message I sent to Yelp on 10/24/2025.We started ************************* in 2017 with the intention of operating as a general contractor and developer. However, we ultimately pivoted our focus toward property acquisition we currently own and operate 30 active properties.While our business remains active and growing, our Yelp listing currently shows ************************* as a closed real estate business, which creates a misleading impression. To clarify:Our company remains fully active we continue to acquire new properties (including one closed today).Our email domain is live (@************************) and our website is active: **************************** We recently launched a subsidiary company, *************************, which will serve as the public-facing general contracting and development division under *************************. To avoid confusion, wed like to update our Yelp presence as follows:Updated Information:Business Name: Northeastern Developments Phone: ************** Location: Based in ******** (no retail office at this time)Social: ****************************************************** Please note that the ******** page was created solely at the request of a Yelp representative for business verification purposes.

  Business Response

  Date: 11/03/2025

  Dear ********, 
  
  
  Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:
  
  
  1. For Billing and Payments Queries
  
  
  For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!
  
  
  2. For Questions regarding Yelps Review Recommendation Software
  Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)
  
  
  3. For Questions on Business Listing Information
  
  
  If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)
  
  
  4. For Other Inquiries
  
  
  If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
  Yelp ************** - For Business *****************************************************
  Yelp ************** - *******************************************************
  Yelp Blog - ****************************************
  
  
  We appreciate your patience and look forward to assisting you.
  
  
  Best regards,
  Yelp HQ
  
  

  Customer Answer

  Date: 11/03/2025

   
  Complaint: 24094131
  
  I am rejecting this response because:

  It does not address my concern. I have never received a response from Yelp.

  
  Sincerely,
  
  ******** *********

  Business Response

  Date: 11/07/2025

  Hi, 
  
  Thank you for your response. Were sorry to hear about your continued frustration. 
  
  Once again, to ensure we efficiently assist you, please contact us directly at Yelp HQ. We appreciate your patience and look forward to assisting you.
  
  Best regards,
  Yelp HQ