Complaints

This profile includes complaints for Yelp Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Yelp Inc. has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Yelp Inc.

  350 Mission Street San Francisco, CA 94105

• 

  Yelp Inc.

  140 New Montgomery St San Francisco, CA 94105-3705

• 

  Yelp Inc

  P.O Box 204393 Dallas, TX 75320

• 

  Yelp.com

  11 Madison Ave Fl 14 New York, NY 10010-3670

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/07/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yelp continues to reach out to me regarding my yelp profile and I continue to decline them and request they place me on the do not call list. They continue to call after contious request. I do not appricate the solicatiation.

  Business Response

  Date: 08/08/2025

  Dear *******,
  
  
  Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:
  
  
  1. For Billing and Payments Queries
  
  For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!
  
  2. For Questions regarding Yelps Review Recommendation Software
  Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)
   
  3. For Questions on Business Listing Information 
  
  If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)
  
  4. For Other Inquiries
  
  If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
  Yelp ************** - For Business *****************************************************
  Yelp ************** - *******************************************************
  Yelp Blog - ****************************************
  
  We appreciate your patience and look forward to assisting you. 
  
  Best regards,
  Yelp HQ
  
  

• Initial Complaint

  Date:08/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When we first signed up for a Yelp Advertising campaign the ***resentative told me we would not be charged unless we went over the $300 promotional budget/credit. When we ran out I went to cancel and an offer appeared for another promotion. I called the *** he told me the same conditions applied to the next $300 and we wouldn't be charged. On April 5 with the subject line Yelp Ads purchase confirmation stated: Your free trial of Yelp Ads is now active. After your trial has ended, you will be billed on a recurring basis as detailed above.On May 7 we received an email from Yelp stating:We have approved your request for a bonus budget in the amount of $300.00.This confirmed that a $300 promotional credit had been applied to our account. Based on those communications and the guidance received from our Yelp ***resentativewho assured us our card would not be charged unless we chose to continue beyond the trialwe understood that our credit card would not be billed unless we resumed advertising after exhausting the $300 credit.Out of caution, we canceled our campaign before the last promotional credit was used up. Yet, our card was still charged. This contradicts both the ***resentatives explanation and the written terms we received, creating confusion and an unexpected charge. YELP does not email you letting you know when you will be charged, or if you are running out of budget, nor any details about the actual expected costs. This is poor buisness and illegal.

  Business Response

  Date: 08/06/2025

  Dear *******,
  
  
  Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:
  
  
  1. For Billing and Payments Queries
  
  For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!
  
  2. For Questions regarding Yelps Review Recommendation Software
  Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)
  
  3. For Questions on Business Listing Information
  
  If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)
  
  4. For Other Inquiries
  
  If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
  Yelp ************** - For Business *****************************************************
  Yelp ************** - *******************************************************
  Yelp Blog - ****************************************
  
  We appreciate your patience and look forward to assisting you.
  
  Best regards,
  Yelp HQ
  
  

• Initial Complaint

  Date:08/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I posted a review and now i have to take it down and i thought i did however the owner says its still visible and when i look on the businesses reviews its still there. There is no way to contact yelp for assistance and i need all of my reviews deleted

  Business Response

  Date: 08/06/2025

  Dear ****,
  
  
  Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:
  
  
  1. For Billing and Payments Queries
  
  For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!
  
  2. For Questions regarding Yelps Review Recommendation Software
  Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)
  
  3. For Questions on Business Listing Information
  
  If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)
  
  4. For Other Inquiries
  
  If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
  Yelp ************** - For Business *****************************************************
  Yelp ************** - *******************************************************
  Yelp Blog - ****************************************
  
  We appreciate your patience and look forward to assisting you.
  
  Best regards,
  Yelp HQ
  
  

  Customer Answer

  Date: 08/07/2025

   
  Complaint: 23702011
  
  I am rejecting this response because:
  
  Sincerely,
  
  **** ******

  i followed all the the help tips to delete my reviews and they are all still there i dont understand what else there is to say i am not the only person having this problem. Even the email that come when u delete your account is beyond confusing. Its just a loop that has no end. Press this link the delete ur account and then it take you back to the other page . Nothing makes sense

  Business Response

  Date: 08/08/2025

  Hi, 
  
  Thank you for your response. Were sorry to hear about your continued frustration. 
  
  Once again, to ensure we efficiently assist you, please contact us directly at Yelp HQ. We appreciate your patience and look forward to assisting you.
  
  Best regards,
  Yelp HQ
  
  

• Initial Complaint

  Date:08/04/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First thing is we have everything in writing because of what we do so we have *********************** messaging & although parents can get mad at certain things & want to be malicious we are not able to submit the information we have proving our side. Second is that someone unknown to the business with little to no reviews on their profile will go on our reviews but the 10 great ones do not post because of the same algorithms but then I get phone calls to advertise. These angry people also file false allegations with the state & are unsubstantiated & we have proof of it. Then if they don't like the response they adjust so they can feel better. These are lies but we as the business can not post pictures but customers can. Where are our rights?

  Business Response

  Date: 08/06/2025

  Dear ********,
  
  
  Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:
  
  
  1. For Billing and Payments Queries
  
  For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!
  
  2. For Questions regarding Yelps Review Recommendation Software
  Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)
  
  3. For Questions on Business Listing Information
  
  If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)
  
  4. For Other Inquiries
  
  If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
  Yelp ************** - For Business *****************************************************
  Yelp ************** - *******************************************************
  Yelp Blog - ****************************************
  
  We appreciate your patience and look forward to assisting you.
  
  Best regards,
  Yelp HQ
  
  

  Customer Answer

  Date: 08/07/2025

   
  Complaint: 23700404
  
  I am rejecting this response because: none of the complaint that I submitted with attachments can be taken care of through this auto response. Please reference the original complaint with attachments.
  
  Sincerely,
  
  ******** ****

  Business Response

  Date: 08/08/2025

  Hi, 
  
  Thank you for your response. Were sorry to hear about your continued frustration. 
  
  Once again, to ensure we efficiently assist you, please contact us directly at Yelp HQ. We appreciate your patience and look forward to assisting you.
  
  Best regards,
  Yelp HQ
  
  

  Customer Answer

  Date: 08/11/2025

   
  Complaint: 23700404
  
  I am rejecting this response because: I would like a phone number to communicate with a person who can look through the documentation and speak with me.
  
  Sincerely,
  
  ******** ****

  Business Response

  Date: 08/14/2025

  Hi, 
  
  
  Thank you for your response. Were sorry to hear about your continued frustration.
  
  
  We look forward to assisting you directly at Yelp HQ. However, we will no longer be able to assist.
  
  
  Best regards,
  Yelp HQ
  
  

  Customer Answer

  Date: 08/15/2025

   
  Complaint: 23700404
  
  I am rejecting this response because:
  They do not put me in contact with a live agent so I'm assuming they will not be looking into why my 10 positive reviews don't go out because of the algorithm but they want to reach out to us to bring more business. No thank you. 
  Sincerely,
  
  ******** ****

• Initial Complaint

  Date:08/04/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had signed up for a free trial and cancelled that on 7/13/2025. After cancellation I had received an email confirming my cancellation so I didnt look too much further into it. On 8/4/2025 I realized I was charged $86.95 for Yelp and found a Product Upgrade Package in my subscription with 38 days left in a "Free Trial" and a status of "Needs Setup". I cancelled the subscription and contacted customer service for a refund as I was unaware the free trial I had signed up for included 2 separate cancellations and the one I did would not suffice, I also found it strange the product advertised 38 days left in a free trial yet I was charged and noted that the product was never set up so I never benefited from the services. I was told by the agent that they have absolutely no way of refunding me regardless of what happened. He informed me Yelp has been set up this way for over 20 years and that it is to prevent "Human Error" in billing so even if they wanted to they couldnt. I also brought up the issue of my reviews from customers being "Not Recommended" resulting in my profile showing with no reviews which can hurt the business. He reiterated its an algorithm that no one can do anything about. He mentioned inactive users leaving reviews and when I pointed out one of the customers had 59 reviews and was very active he mentioned it could be because Yelp thinks we are asking for reviews although we have 4 total and none of them were within the same day.

  Business Response

  Date: 08/06/2025

  Dear *****,
  
  
  Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:
  
  
  1. For Billing and Payments Queries
  
  For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!
  
  2. For Questions regarding Yelps Review Recommendation Software
  Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)
  
  3. For Questions on Business Listing Information
  
  If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)
  
  4. For Other Inquiries
  
  If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
  Yelp ************** - For Business *****************************************************
  Yelp ************** - *******************************************************
  Yelp Blog - ****************************************
  
  We appreciate your patience and look forward to assisting you.
  
  Best regards,
  Yelp HQ
  
  

  Customer Answer

  Date: 08/07/2025

   
  Complaint: 23697111
  
  I am rejecting this response because:

  The solution provided was to contact the billing department which has already been done. Per my original complaint I was told there is nothing that can be done due to the way the system is set up as it is a "20 year old system designed to limit human error".

  
  Sincerely,
  
  ***** *********

  Business Response

  Date: 08/08/2025

  Hi, 
  
  Thank you for your response. Were sorry to hear about your continued frustration. 
  
  Once again, to ensure we efficiently assist you, please contact us directly at Yelp HQ. We appreciate your patience and look forward to assisting you.
  
  Best regards,
  Yelp HQ
  
  

• Initial Complaint

  Date:08/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint due to unauthorized charges, repeated failures of Yelps advertising platform, and my inability to cancel services despite multiple documented attempts.I signed up for Yelp Ads with a $350 credit, a $10 daily cap, and a $300 monthly limit. On Monday, July 28, 2025, my account displayed $250 in remaining credit. Despite this, Yelp charged my card $100.98 on July 31, 2025, and $3.85 on August 1, 2025, even though my credit should have covered all ad spend.Attempts to resolve this directly with Yelp have failed:The "Contact Us" button repeatedly failed to submit forms (recorded on screen).The "Cancel Ads" option failed multiple times despite repeated attempts (recorded).My salesperson promised cancellation instructions via email that were never sent.Yelps platform repeatedly malfunctioned, leaving me unable to stop charges or even reach support. This is not just a technical glitchit creates real financial harm for small business owners. Many businesses may be charged incorrectly without knowing how to document these issues, making this a broader concern beyond my account alone.I request:A full refund for the $100.98 (7/31/25) and $3.85 (8/1/25) charges.An additional $350 credit as compensation for the significant time, stress, and failed attempts to cancel through Yelps broken system.Confirmation that my account is fully canceled with no future charges.Given the platform failures, lack of working support channels, and weekend closures preventing resolution, I had no choice but to escalate this to the BBB. I would prefer to resolve this directly with Yelp, but their system has made that impossible.

  Business Response

  Date: 08/06/2025

  Dear ********,
  
  
  Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:
  
  
  1. For Billing and Payments Queries
  
  For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!
  
  2. For Questions regarding Yelps Review Recommendation Software
  Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)
  
  3. For Questions on Business Listing Information
  
  If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)
  
  4. For Other Inquiries
  
  If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
  Yelp ************** - For Business *****************************************************
  Yelp ************** - *******************************************************
  Yelp Blog - ****************************************
  
  We appreciate your patience and look forward to assisting you.
  
  Best regards,
  Yelp HQ
  
  

  Customer Answer

  Date: 08/08/2025

   
  Complaint: 23689981
  
  I reject Yelps response and maintain that their advertising platform caused unauthorized charges due to multiple system failures, making it impossible for me to cancel or control my account.

  I signed up for Yelp Ads with a $350 credit, a $10 daily cap, and a $300 monthly limit (confirmed in Yelps own email and visible in my accounts budget settings). On Monday, July 28, 2025, my account displayed $240$250 remaining credit (I do not have proof of this amount), yet by Friday, August 1, 2025, the counter showed $0 and I was charged $100.98 on July 31, 2025, and $3.85 on August 1, 2025despite the caps.

  
  Yelp asked me to call ***************** I spoke with ******** who dismissed my concerns and focused solely on invoices that have no breakdown of charges. She referenced approximate spending limits despite my chosen cap being documented in writing by Yelp.
  I have screenshots and video recordings verifying all of my statements except the $240 credit display on July 28. My evidence includes:
  Screenshots of the $10/day cap and $300/month limit in my account.

  Proof that my budget setting displayed $10/day while a new billing threshold of $850 now appears without my consent.
  Five screen recordings showing:

  The sites cancellation process failing (multiple attempts).
  The contact form not working.
  Cancellation email function not working.
  The site preventing removal of my payment card.
  The billing page leading to a 404 error.

  These platform failures are not minor glitchesthey prevent businesses from stopping charges or managing ads, which can result in financial harm to unsuspecting users.

  I request:
  A minimum refund of $105 ($100.98 + $3.85).
  An additional $350 credit for the time, stress, and repeated failed cancellation attempts caused by Yelps broken system.
  Confirmation of account cancellation with no future charges.

  
  Given the ongoing platform bugs, lack of transparency, and dismissive handling of my case, I cannot accept Yelps response as resolution. 
  Sincerely,
  
  ******** ******
  here's a link to my video's and screenshots. -  ************************************************************************************
  BBB please help me hold them accountable, there's several business's with similar complaints on your site and others online.

  Business Response

  Date: 08/14/2025

  Hi, 
  
  Thank you for your response. Were sorry to hear about your continued frustration. 
  
  Once again, to ensure we efficiently assist you, please contact us directly at Yelp HQ. We appreciate your patience and look forward to assisting you.
  
  Best regards,
  Yelp HQ
  
  

• Initial Complaint

  Date:08/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yelp customer service reached out about targeted ads. I told my *** I had a budget of $150/month. We set a touchpount meeting which she didnt keep. Unbeknownst to me, she set my acct at $450 without my knowledge, and Yelp charged my acct $570. When I called in to yelp to try to fix it I was then told she ran advertising on my behalf ( I did not request, approve or review any ads). I was never notified.

  Business Response

  Date: 08/01/2025

  Dear *******,
  
  
  Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:
  
  
  1. For Billing and Payments Queries
  
  For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!
  
  2. For Questions regarding Yelps Review Recommendation Software
  Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)
  
  3. For Questions on Business Listing Information
  
  If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)
  
  4. For Other Inquiries
  
  If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
  Yelp ************** - For Business *****************************************************
  Yelp ************** - *******************************************************
  Yelp Blog - ****************************************
  
  We appreciate your patience and look forward to assisting you.
  
  Best regards,
  Yelp HQ
  
  

• Initial Complaint

  Date:08/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being harassed by Yelp! I signed up for a business page, and they wouldnt stop calling me to try and sell me stuff even when directly asked to stop, and they deleted my reviews after I told them off. I blocked all of their numbers and filed a complaint and today they called me from another number just to harass me. There was not even a sales pitch on this call or a relative topic, they literally are just harassing me at this point and I cannot get it to stop!

  Business Response

  Date: 08/01/2025

  Dear *******,
  
  
  Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:
  
  
  1. For Billing and Payments Queries
  
  For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!
  
  2. For Questions regarding Yelps Review Recommendation Software
  Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)
  
  3. For Questions on Business Listing Information
  
  If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)
  
  4. For Other Inquiries
  
  If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
  Yelp ************** - For Business *****************************************************
  Yelp ************** - *******************************************************
  Yelp Blog - ****************************************
  
  We appreciate your patience and look forward to assisting you.
  
  Best regards,
  Yelp HQ
  
  

  Customer Answer

  Date: 08/03/2025

   
  Complaint: 23685444
  
  I am rejecting this response because:

   

  this is an automated response, the same as last time. This company is a joke, and does not respect the law!
  
  they are harassing me, and clearly see it to be a joke.

  
  Sincerely,
  
  ******* *****

  Business Response

  Date: 08/06/2025

  Hi, 
  
  Thank you for your response. Were sorry to hear about your continued frustration. 
  
  Once again, to ensure we efficiently assist you, please contact us directly at Yelp HQ. We appreciate your patience and look forward to assisting you.
  
  Best regards,
  Yelp HQ
  
  

• Initial Complaint

  Date:07/31/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My problem with Yelp is their website made it almost impossible to cancel. I spoke with a number of customer service representatives that could not help me. Their employees are happy to tell me what the other customer service representative did wrong. Finally when I did cancel on July ******* I asked for them not to bill me again. It was made very clear that I was going to be billed on August 1, 202. I attempted to cancel for four months. I talked to *** ******* about canceling for four months. *********, the woman who finally did cancel my account. Sidestepped every question I asked her. When I asked her not talk, so I could clearly tell her what I wanted and needed. She threatened to hang up. Yelp customer service is less than bad.

  Business Response

  Date: 08/01/2025

  Dear *****,
  
  
  Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:
  
  
  1. For Billing and Payments Queries
  
  For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!
  
  2. For Questions regarding Yelps Review Recommendation Software
  Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)
  
  3. For Questions on Business Listing Information
  
  If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)
  
  4. For Other Inquiries
  
  If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
  Yelp ************** - For Business *****************************************************
  Yelp ************** - *******************************************************
  Yelp Blog - ****************************************
  
  We appreciate your patience and look forward to assisting you.
  
  Best regards,
  Yelp HQ
  
  

• Initial Complaint

  Date:07/30/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I registered with Yelp because I am practically invisible online in my dog grooming business. I've had 15 good reviews and literally one bad review. They leave a good one up for one day. As soon as they see it they take it away and leave only the bad 1 review. It's ruining me. I can't get any business and I'm gonna wind up homeless over this. I pay them $360 a month just so people can find me and they hide all my good reviews so nobody wants to hire me.

  Business Response

  Date: 07/30/2025

  Dear *****,
  
  
  Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:
  
  
  1. For Billing and Payments Queries
  
  For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!
  
  2. For Questions regarding Yelps Review Recommendation Software
  Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)
  
  3. For Questions on Business Listing Information
  
  If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)
  
  4. For Other Inquiries
  
  If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
  Yelp ************** - For Business *****************************************************
  Yelp ************** - *******************************************************
  Yelp Blog - ****************************************
  
  We appreciate your patience and look forward to assisting you.
  
  Best regards,
  Yelp HQ