Complaints

This profile includes complaints for Yelp Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Yelp Inc.

  350 Mission Street San Francisco, CA 94105

• 

  Yelp Inc.

  140 New Montgomery St San Francisco, CA 94105-3705

• 

  Yelp Inc

  P.O Box 204393 Dallas, TX 75320

• 

  Yelp.com

  11 Madison Ave Fl 14 New York, NY 10010-3670

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally signed up for the trial period for Yelp in November 2022 to see if it was beneficial to my business. Prior to the end of the trial period, I spoke with representative and asked for my services to be cancelled in which I told it would be cancelled immediately, however, my credit card was still being charged. This company was fraudulently taking money from my credit card because I had cancelled the service prior to the trial period ending. After the cancellation I noticed my card was charged on December 13 for $102.75 and January 1 for $256.04 and January 26 for $256.04. I tried reaching out to the company via email and never received a response. After making several calls I finally got a hold of someone by the name of ****** and requested a refund and that my services are cancelled immediately. I advised I spoke with someone about cancelling the services before in which was never done because my credit card is being charged. When I spoke with ******, instead of listening to me and canceling the service she continued to try and convince me not to cancel the service and offer me a discount to continue with the service and put my business on a monthly budget of $250. The refund she offered was $336 in which I never received, and she advised me that my bill wouldn't be over $250 a month because they would put me on a budget. Today, March 1, 2023 my credit card was charged $450 I immediately called YELP and spoke with ******. I questioned her about the refund and the charges I on my card. ****** had no explanation. She finally cancelled my services with the company and stated that she will have the original refund of $336 refunded had no explanation as to why it was never issued. However, at this time I am requesting a full refund for December 2022- March 2023 because I requested that the services was cancelled in November and a representative of their company lied and said it was done when it wasnt.December 13 $102.75 January 1 $256.04 January 26 $407.62 Febraury 1 $42.38 March 1 $450 Total:$1258.79

  Business Response

  Date: 03/09/2023

  Hi ********,
  
  Thank you for writing. We are glad to have this opportunity to address your concerns regarding your advertising program for Beautee & The Beast Fitness.
  
  After review, our Customer Success team has approved a partial refund in the amount of $336.00. Thanks for understanding.
  
  Regards,
  Daisy
  Yelp, Inc.
  

• Initial Complaint

  Date:03/01/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We use yelp for trying to find jobs. I never get the job but I get charged for the customer messaging me stating they already received the service. Why am I paying for someone to tell me they aren't going to use us. What a joke. I wonder how many people they are doing that to.?

  Business Response

  Date: 03/09/2023

  Hi ******,
  
  Thanks for writing in. Could you please provide more information regarding your business? We were not able to locate it with the provided email address. Feel free to respond with the Yelp business page link or phone number associated with your Yelp page.
  
  Regards,
  Daisy
  Yelp, Inc.
  

• Initial Complaint

  Date:02/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I posted a review of my Chiropractor back in May 2022. The review has been up until now. They took my review down and when I contacted them today by phone, refused to tell me why, excusing to how their software that "runs in the background" hid it and there's nothing they can do about it. I asked them to repost it and they said has been moved to the reviews not recommended and there's nothing they can do about it. That is discrimination because I am a patient of the practice, I told the truth and they effectively are saying that I'm lying by saying the review cannot be recommended. I'm charging them with slander.

  Business Response

  Date: 03/03/2023

  Hi ****,
  
  Thank you for writing. We are glad to have this opportunity to address your concerns. 
  
  Yelp engineered its automated recommendation software in an effort to provide consumers with the most helpful and reliable reviews and level the playing field for all businesses. Reviews that the software determines to be less reliable and useful, or which are written by users we just dont know enough about, are moved to a not currently recommended section and do not factor into a businesss overall Yelp star ratings.
  
  Our recommendation software is entirely automated and applies the same rules to every business. The reviews that are recommended for any business can change over time as Yelps software learns more about the reviewer and the business. Not recommended reviews are still visible to consumers and can be found through a link on the bottom of Yelp business pages.
  
  Please note no employee at Yelp has the ability to recommend or not recommend a businesss reviews. This approach is deliberate to avoid conflicts of interest.
  
  We hope youll take the time to learn more about Yelps recommendation software here: *************************************************************
  
  You can also watch this video for an overview of how our recommendation software works: ***********************************************
  
  Regards,
  *****
  Yelp Inc.

  Customer Answer

  Date: 03/04/2023

   
  Complaint: 19516558
  
  I am rejecting this response because: You have other "responses" that are from years ago which you kept up even though that employee they complain about are no longer at the practice (*****************). 

  ***************** - ************************************************************ - Yelp

  *********** has been helping so many people selflessly for years - giving great care at the lowest cost in a very poor community with a lot of homeless and ill people.

  I will be posting reviews about what yelp did here - everywhere I can now. 
  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 03/06/2023

  Complaint: 19516558
  
  I am rejecting this response because: You have other "responses" that are from years ago which you kept up even though that employee they complain about are no longer at the practice (*****************). 

  ***************** - ************************************************************ - Yelp

  *********** has been helping so many people selflessly for years - giving great care at the lowest cost in a very poor community with a lot of homeless and ill people.

  I will be posting reviews about what yelp did here - everywhere I can now. 
  
  Sincerely,
  
  ***************************

  Tess <******************>

  ?

  ??????

  To:info;**** PSat 3/4/2023 1:38 AM

  Start reply with:Ok, sounds good.I agree with you.I will take care of it.

  Hi ****,

   I want them to take down our business page. It's not helping us. They are only allowing OLD reviews and deleting all the reviews that are positive. 

  it's discrimination 

  Business Response

  Date: 03/09/2023

  Hi ****,
  
  Thank you for writing back. 
  
  If you come across content that you feel *** violate Yelp's Content Guidelines (********************************************) and you haven't already, please let our moderators know by reporting it. You can do so by finding the content in question, clicking the flag icon on the website or the More Options/Overflow Menu (3 dots) on the app. You'll need to be logged into your account to report content.
  
  To learn more, please visit: *******************************************************************************************************************************************************************
  
  While reporting content doesn't guarantee that it'll be removed, our team looks at every inquiry and carefully evaluates the content against our guidelines. Each case will be reviewed by our team in the order it was received. 
  
  Typically, you will receive a response to your report of a review within a few business days. If you don't believe you've received our response, please be sure to check all email and spam folders (you *** want to add no-******************************** to your contact list).
  
  Please note that our moderators' evaluation of reviews against our Content Guidelines is separate from actions taken by Yelp's automated recommendation software.
  
  It's important to keep in mind that the recommendation software is entirely automated and it applies the same objective rules to every business. The software evaluates every review based on hundreds of signals of quality, reliability, and user activity on **********************. The reviews it identifies as the most helpful and reliable are recommended.
  
  We hope to continually improve the recommendation software, and we appreciate you taking the time to share your concerns.
  
  Lastly, if you are asking for this business to be removed from Yelp, please note we don't remove business information. While some business owners might prefer to keep a lower profile, this kind of information is publicly available and its use is protected under the law. 
  
  Regards,
  *****
  Yelp Inc.

• Initial Complaint

  Date:02/28/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Feb 2-8 I spoke with a yelp representative named *** for over an hr about having yelp advertise for my Business.During this conversation I specifically told her I need more info and am not ready to do anything.I gave her my credit card supposedly to just hold a so called deal they were having so I agreed.We then finish the conversation with her promising to call to finish what we had talked about the next day.moving forward I did not hear from this Lady until I seen my Credit card was Billed 105 Then Billed again for 400 dollars.My ************** knows about this and they have Blocked them but they keep sending me emails to fix my card.Could u please help out here,so as to not let them do this to anyone else.

  Business Response

  Date: 03/09/2023

  Hi *****,
  
  Thank you for writing. We are glad to have this opportunity to address your concerns regarding your advertising program for Aqua for Life.
  
  Our records indicate you signed up for an advertising program on 1/31/23 with a $450 monthly Cost Per Click (CPC) budget (or a $15 per day average). You also included a $120 monthly Page Upgrade package (or a $4 per day average) for total charges of up to $570 per month. This monthly maximum was stated in the "Welcome to Yelp Advertising: Your Ads Are Now Live!" email we sent when you signed up for this program. Your advertising program was also billed in arrears, which means that we typically bill on the first of the month for advertising services that were delivered in the previous month, or anytime you hit your billing threshold. 
  
  Additionally, you redeemed a Yelp Boost promotion of up to an additional $300 in free Yelp ad clicks be applied over 6 months. Please note that this promotion was for an additional ad budget of up to $50 each respective month, and not a discount on the services you signed up for.
  
  You ended your advertising campaign on 3/1/23. As advertising services have been delivered in accordance with the Terms (******************************************************************************) you agreed to, we will not be able to offer you a refund. Thanks for understanding.
  
  Regards, 
  Daisy
  Yelp, Inc. 
  

  Customer Answer

  Date: 03/15/2023

   
  Complaint: 19515832
  
  I am rejecting this response because:I never agreed to anything the conversation needs to be regenerated 
  And listened to.************ exactly what we talked about.just look at all my phone calls and messsges to this women? 
  Sincerely,
  
  *************************

  Business Response

  Date: 03/21/2023

  Hi *****,
  
  Thank you for your response. Were sorry to hear about your continued frustration. 
  
  While our sales reps are able to walk you through the steps of the sign-up, our program is designed to be a self-service program. Sales reps do not have the ability to sign up for features. Signing up for advertising required you to click through each on-screen prompt as they appeared. These prompts displayed information which includes a full description of the promotion, cost per click estimate, daily average budget, monthly maximum budget and first expected billing date. All information is available to review in the final step of the advertising set up before you select to start advertising. This information was also sent in the "Welcome to Yelp Advertising: Your Ads Are Now Live!" email, which was sent to the email used to login to the **** after you signed up for your program. We also provide multiple resources such as our Customer Success Team to assist you with any issues. 
  
  Yelp only records its sales representative for quality assurance and training purposes. We are unable to assist you further in this matter.
  
  Our decision not to refund will stand. You may reach out to our Customer Success Team at ************ with any further questions.
  
  Regards,
  Daisy
  Yelp, Inc. 
  

  Customer Answer

  Date: 03/23/2023

   
  Complaint: 19515832
  
  I am rejecting this response because:I will see you in small claims court I guess have a nice day I will be doing that this morning as a matter of fact.By the way? Have you actually talked to the person Im referring to? Because if you had we would not be here.I also understand that the conversations plural -were being recorded from what the automation says.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:02/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I hava a complaint about YELP webpage that www.yelp.com I read the free sign up offer on the Yelp website at Januarry 2023. I wanted to try this and signed up for Yelpe for free. On February 9, I got an email from Yelp. They took 147 CAD from my account without my approval. I immediately emailed Yelp: This subscription was by accident, I did not notice this subscription and I do not approve. give me my money back. I said. But they denied it. I emailed 3 more times for review and again they refused and didn't send my money. This company takes advantage of the distraction of internet users and defrauds people. I demand my money back. I hope this complaint I wrote to you is useful.

  Business Response

  Date: 03/09/2023

  Hi *****,
  
  Thank you for writing. We are glad to have this opportunity to address your concerns regarding your advertising program for NP Event.
  
  Our records indicate you redeemed a 30 day promotional trial on 12/27/22. To redeem the 30 day trial towards Yelp ads, you were required to sign up for our Cost Per Click (CPC) advertising campaign and put payment information on file. Our records indicate you signed up for an advertising program with a $330 monthly Cost Per Click budget (or a $11 per day average). You also included a $120 monthly Page Upgrade package (or a $4 per day average) for total charges of up to $450 per month. This monthly maximum was stated in the "Welcome to Yelp Advertising: Your Ads Are Now Live!" email we sent you after you signed up for this program.
  
  Your advertising program was a self-serve program, which means that ads can be turned off by the business at any time through the Yelp for Business Owners Account. If you only wanted to use your trial, you would have needed to log in and end the programs once that trial was over. During your ad setup there were Q&As on the page explaining that you could stop your ads any time through the Yelp for Business Owners site and that you would continue to be charged for advertising services after the trial period. Your advertising program was billed in arrears, which means that we typically bill on the first of the month for advertising services that were delivered in the previous month, and anytime you reach your billing threshold. 
  
  You ended your Page Upgrades on 2/1/23 and your CPC program on 2/13/23. As advertising services have been delivered in accordance with the Terms (******************************************************************************) you agreed to, we will not be able to offer you a refund. Thanks for understanding.
  
  Regards,
  Daisy
  Yelp, Inc. 
  

  Customer Answer

  Date: 03/10/2023

   
  Complaint: 19512294
  
  I am rejecting this response because:

   

  Hello. I didn't want any of these things you wrote. This is new information for me. I wasn't just mistaken that I was an annual subscriber. You say that I get ad click service. I didn't want such a thing. Because I didn't even use your base page anyway, I wasn't satisfied. Why should I advertise to you? I did not want to receive advertising services from you or to upgrade packages. I may have done it by accident. Please show understanding. As you can see on your company's page, I have never used your services. But when the bill came, I knew. I would like to express to you that this is also wrong. I just wanted to use the trial version and I was not satisfied with it either. I thought I canceled it, but I saw that I made a wrong transaction. I didn't want any ad clicks. You used my ignorance and your company's complex operations and took my money. Please return my money.
  
  Sincerely,
  
  *****************

  Business Response

  Date: 03/15/2023

  Hi *****,
  
  Thank you for your response. Were sorry to hear about your continued frustration. 
  
  Signing up for advertising required you to click through each on-screen prompt as they appeared. These prompts displayed information which includes a full description of the promotion, cost per click estimate, daily average budget, monthly maximum budget and first expected billing date. All information is available to review in the final step of the advertising set up before you select to start advertising. This information was also sent in the "Welcome to Yelp Advertising: Your Ads Are Now Live!" email, which was sent to the email used to login to the **** after you signed up for your program. We also provide multiple resources such as our Customer Success Team to assist you with any issues. 
  
  Our decision not to refund will stand. You may reach out to our Customer Success Team at ************ with any further questions.
  
  Regards,
  Daisy
  Yelp, Inc. 
  

• Initial Complaint

  Date:02/28/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have a business account on Yelp Biz, and in order to respond to customer reviews/complaints ********************** requires the Business to have a photo with our face, not just a logo. Yet customers can have a profile and post any review or complaint they want without a photo of their face or a real name. It is discriminatory and a breach of personal privacy to require a business to post a photo of an employee or owners face just so they can respond to a customer complaint or review. It should be optional as it is for customers. Yelps argument is that if a customer comes into your shop then they see a manager face to face so they should have that same privilege online. Then why arent customers required to have a profile picture? Businesses are discriminated against and not allowed the same privilege of personal privacy on Yelp. The internet is very different from in-store communication and privacy should be respected. Not everyone wants their picture plastered over the internet and why many customers dont have profile pictures. It hurts small business to allow any person to post any review without any accountability and then to require a small business to have a photo of a face in order to respond. It is discriminatory, its hurtful to small business, and its a breach of privacy. They need to change that policy to it being optional for everyone whether to have their face on the internet or not in order to communicate.Photo below is an example of complaints about this policy from other business owners and yelps response.

  Business Response

  Date: 03/07/2023

  Hi *******,
  
  Thank you for writing. We are glad to have this opportunity to address your concerns regarding the business page for *************************. 
  
  We require a real photo to keep interactions between consumers and business representatives as personalized as possible. We've also found that reviewers are much more receptive to dialogue when they can attach a face to their interactions.
  
  We understand that uploading a real photo may not be for everyone, and we can certainly respect that, however if you would like to use the public commenting feature of your Business Account, you will need to provide us with a real photo. 
  
  You can upload a business account profile photo using the steps provided here: ***********************************************************************************************************************
  
  Regards,
  *****
  Yelp Inc.

  Customer Answer

  Date: 03/09/2023

   
  Complaint: 19512136
  
  I am rejecting this response because:

  Yelp responded that they "understood" that some people do not want a photo of their face on the internet but still require people behind a business profile to post a personal photo instead of just a logo while allowing consumers to have no photo or real name at all - they did not address the discrimination or lack of respect to personal privacy behind such a policy. People behind the business profile should enjoy the same right to personal privacy as a consumer behind their consumer profile.

  
  Sincerely,
  
  ***************************

  Business Response

  Date: 03/10/2023

  Hi *******,
  
  Thank you for writing back. 
  
  While we appreciate your concerns, currently, in order to publicly comment using your Business Account, we require business representatives to upload a photo of themselves. Reviewers are much more receptive to dialogue when they feel like they're talking with business representatives face-to-face.
  
  That being said, we do value this type of feedback from business representatives, so I'll be sure to escalate this your feedback to the appropriate Yelp team for consideration in the future.
  
  Regards,
  *****
  Yelp Inc.

• Initial Complaint

  Date:02/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a marketing specialist who told me to be extremely careful using yelp he said one of the first things that will happen if I miss a scheduled call or lowered my budget is that yelp will delete all your 5 star reviews that are 100 % real and authentic I had a appointment with **************** missed his call but I called back twice and got no answer I woke up and noticed between that missed call and now about 12 hours yelp immediately deleted all my reviews they say its a natural system that delete reviews but if that was tru tens of thousands of people are able to predict that will happen when you miss a call or lower your budget. Id like them to restore my authentic review to resolve this complaint

  Business Response

  Date: 03/08/2023

  Hi,
  
  Thanks for writing in. We are glad to have this opportunity to address your concerns regarding the business page for ** Pressure Wash Pros.
  
  Our recommendation software does not take into account a businesss advertising status and never has. Yelp's recommendation software is completely automated. Theres also no connection between the time a business starts, stops, or declines to advertise, and the recommendation of reviews. 
   
  We hope youll take the time to learn more about Yelps recommendation software here: *************************************************************
  
  You can also watch this video for an overview of how our recommendation software works: ***********************************************
  
  Regards,
  ******
  Yelp, ****

• Initial Complaint

  Date:02/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am requesting that Yelp immediately remove the flag on my review regarding ********** ******************** for which they have approved so there is no reason it should be flagged. I will pursue whatever legal avenues I have to to ensure that my review is released as it makes no sense for them to allow my review and then have it placed in the review not currently recommended when it has been deemed a valid review.

  Business Response

  Date: 03/02/2023

  Hi ******,
  
  Thank you for writing. 
  
  Please note that our moderators' evaluation of reviews against our Content Guidelines is separate from actions taken by Yelp's automated recommendation software. 
  
  Our recommendation software is entirely automated and applies the same rules to every business. The reviews that are recommended for any business can change over time as Yelps software learns more about the reviewer and the business. Not recommended reviews are still visible to consumers and can be found through a link on the bottom of Yelp business pages.
  
  Please note no employee at Yelp has the ability to recommend or not recommend a businesss reviews. This approach is deliberate to avoid conflicts of interest.
  
  While we understand your concerns, we want to make sure you are clear that federal law bars lawsuits against websites like Yelp for its editorial decisions regarding third party content. See 47 U.S.C. 230. The case law is legion and unanimous in support of Yelp. See ****** v. Yelp, 836 F.3d **** (9th Cir. 2016); ******************** v. Yelp, 599 Fed. Appx. 481(4th Cir. 2015); **************************, 5 Cal. 5th 522 (2018), cert. denied sub nom., ****************** Yelp, ***** 2019 WL ****** (Jan. 22, 2019).
  
  If you haven't already done so, we hope youll take the time to learn more about Yelps recommendation software here: *************************************************************
  
  You can also watch this video for an overview of how our recommendation software works: ***********************************************
  
  Regards,
  *****
  Yelp Inc.

  Customer Answer

  Date: 03/08/2023

   
  Complaint: 19509924
  
  I am rejecting this response because: That is not true. I know someone personally who worked for Yelp and they can remove the flag or make it possible. It is unethical and biased for Yelp to allow my review to go through, which essentially means it is accepted as a legitimate review to then place it in a review that is not recommended category. Please remove the flag from my review or make it possible for me to write another review without it automatically going into the "reviews not recommended" category. I am not sure if I am being discriminated against at this point; however, as a single mother, military veteran and minority woman, I should be able to have my complaint seen and heard just as much as the next person. 
  
  Sincerely,
  
  *************************

  Business Response

  Date: 03/09/2023

  Hi ******,
  
  Thank you for writing back. 
  
  If you dont see your original review on the business page, it may not be currently recommended by Yelps recommendation software. Posting your review a second time wont change that. 
  
  We also want to reiterate that no employee at Yelp has the ability to recommend or not recommend a businesss reviews.
  
  That being said, it's important to keep in mind that the reviews that are recommended for any business can change over time as Yelps software learns more about the reviewer and the business. Additionally, not recommended reviews are still visible to consumers on the user's profile and can also be found through a link on the bottom of Yelp business pages.
  
  Regards,
  *****
  Yelp Inc.

  Customer Answer

  Date: 03/09/2023

   
  Complaint: 19509924
  
  I am rejecting this response because: Seriously? I am going to have to go to court just to have my review placed in the proper designation? Yelps faulty software is not my problem. Please have one of your IT people manually allow my review to go through. My review should absolutely be recommended since Yelp themselves stated in a previous comment that it was approved. That makes no sense. 
  
  Sincerely,
  
  *************************

  Business Response

  Date: 03/13/2023

  Hi ******,
  
  Thank you for writing back. 
  
  We want to clarify that our moderators' evaluation of reviews against our Content Guidelines is separate from actions taken by Yelp's automated recommendation software. If a review is not recommended, that does not necessarily mean it is in violation of our guidelines.
  
  It's important to keep in mind that no employee at Yelp has the ability to recommend or not recommend a businesss reviews. This approach is deliberate to avoid conflicts of interest.
  
  We also want to reiterate that while we understand your concerns, we want to make sure you are clear that federal law bars lawsuits against websites like Yelp for its editorial decisions regarding third party content. See 47 U.S.C. 230. The case law is legion and unanimous in support of Yelp. See ****** v. Yelp, 836 F.3d **** (9th Cir. 2016); ******************** v. Yelp, 599 Fed. Appx. 481(4th Cir. 2015); **************************, 5 Cal. 5th 522 (2018), cert. denied sub nom., ****************** Yelp, ***** 2019 WL ****** (Jan. 22, 2019).
  
  Although we cannot provide you with the resolution that you're seeking, we appreciate you taking the time to share your concerns.
  
  Regards,
  *****
  Yelp Inc.

  Customer Answer

  Date: 03/13/2023

   
  Complaint: 19509924
  
  I am rejecting this response because: While they might bar Yelp from getting sued as it pertains to third party conduct, it does not bar Yelp from getting sued for discrimination, as that remains to be seen in this case. As a minority woman and military veteran, no matter what you attempt to state, you are in fact blocking a customer from having their review heard and in order to pretend that you are permitting, a review your company has deemed legitimate, yet still placing me under the "not recommended" review. This is no different than allowing a black customer on the bus but saying they cannot sit in the front. re the case of *******************. Yes, she was allowed on the bus, but she had to sit in the back. Just as Yelp is allowing my review, but my review must go in the "not recommended" minority group. This is an absolute act of injustice. But at least now I know where Yelp stands and I am highly offended that according to Yelp, my minority women review just doesn't "make the cut!" As much as Yelp would love for me to shut my "colored" behind up and take it on the chin, I won't be doing so. I will stand up for the rights of every minority woman whose voice is attempting to get shut by a business who doesn't value, equity, inclusion and diversity. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:02/27/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yelp has been only posting the 1 star reviews on our business page. All 5 star reviews are not listed on the front page. Whenni inquired they told me that they were automated system that filtered clients yelps to a few factors including clients that only posted 1 review. We have several 1 star reviews that are posted on the front page. However, clients with 1 Yelp posting of the 5 star rating all fall off our page.We even have 1 review that isnt even our client and we are the only business they have ever reviewed and not even in the state we perform business!! When I have asked how to delete our account they tell me I am unable to ever delete it. 20 NOT RECOMMENDED reviews and 19 are 5 star ratings!!??!!??!!??This is an impossible way to promote real REVIEWS!!!

  Business Response

  Date: 03/07/2023

  Hi ******,
  
  Thank you for writing. We are glad to have this opportunity to address your concerns regarding Beach Babes & Buckets. 
  
  Our recommendation software applies to all reviews in an effort to show the most helpful and reliable content to our users. Because our users overall write more positive than negative reviews, many of the reviews in the not recommended section tend to be some of those positive reviews.
  
  We hope youll take the time to learn more about Yelps recommendation software here: *************************************************************
  
  You can also watch this video for an overview of how our recommendation software works: ***********************************************
  
  We also encourage you to review our Guidelines (*********************************************) and report any additional content that violates those guidelines by flagging it: ********************************************************************************************************************************************************************
  
  Regards,
  *******
  Yelp Inc.

  Customer Answer

  Date: 03/07/2023

   
  Complaint: 19509507
  
  I am rejecting this response because: I want to unclaimed this business and delete my account from Yelp.

  I have tried multiple times and cannot get a response.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 03/10/2023

  Hi ******,
  
  Thank you for writing back. 
  
  If you are asking for your business to be removed from Yelp, please note we don't remove business information. While some business owners might prefer to keep a lower profile, this kind of information is publicly available and its use is protected under the law. More importantly, we believe that the public benefits from sharing their experiences with local businesses.
  
  If you wish to relinquish ownership of my business page, you can submit a business page unclaiming request here: *******************************************************************
  
  Regards,
  *****
  Yelp Inc.

  Customer Answer

  Date: 03/12/2023

   
  Complaint: 19509507
  
  I am rejecting this response because: We should be able to delete our entire business if we elect to do so. 
  while you maintain to believe public should have access to experiences with businesses., that is FALSE!

  I have a review on my business from a person we do not even have in our client system. ************ Left 1 review ever.. and a 2 star review and we are the only one they have ever reviewed. That is not even our client! We can prove it as well. So why would a business wanting all feedback shared not be able to negate a false review? Especially when we have proof the customer has never been involved with our business and the 20 UNRECOMMENDED reviews we have that are not factored into our score is a little discouraging for many businesses. This is consistent as by the large amount of complaints with this same issue.

  As I have emailed YELP a thousand times.. I, as the business owner cannot even log into the business page. We had a security breach in a former employee. So why would we not be able to delete this page with so many outstanding issues with your operating system.

   

  This account needs to be deleted. If our business is unable to access we cannot control any replies to reviews . **** has not responded to any email requesting assistance getting into this account either.

   

  So, while your reply was very well written, there is still no resolution to your error.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 03/14/2023

  Hi ******,
  
  Thank you for writing back. 
  
  Yelp is allowed to publish business names and publicly available information about businesses under the well-established fair use doctrine, as well as First Amendment principles. Generally speaking, this means that we can display business names and trademarks "for purposes of comparison, criticism, point of reference, or any other such purpose." See New Kids on the ************ ******************* 971 F.2d 302, 306 (9th Cir. 1992).
  
  You also expressed concern with ************'s review. After careful evaluation, we have decided not to remove this content. When reviewing user content, we look at a number of factors, including potential conflicts of interest, threatening or lewd commentary, and whether content has been posted to the correct business page. If a review falls within the bounds of our tolerance for strong language, appears to meet our guidelines and reflect the users personal experience and opinions, it is our policy to let the user stand behind their review.
  
  Please note that while we encourage reviewers to use their full names on Yelp, this isn't a requirement; we allow reviewers to share their consumer experiences even if they don't want to identify themselves by their real names. As a result, it *** be difficult to match up a reviewer's name to the records maintained by many businesses, and our moderators aren't in a position to arbitrate these situations. As long as a review appears to reflect the reviewer's personal experiences and opinions, we'll allow them to stand behind their review.
  
  For future reference, if you come across content that you feel *** violate Yelp's Content Guidelines (********************************************) and you haven't already, please let our moderators know by reporting it. To learn more, please visit: *******************************************************************************************************************************************************************
  
  We also want to clarify that the Yelp Support team's evaluation of reviews against our Content Guidelines is separate from actions taken by Yelps automated recommendation software. We hope to continually improve the recommendation software, and we appreciate you taking the time to share your concerns.
  
  Lastly, our Support team has reached out to the email address you provided to further assist with your request to update the access for the business page. 
  
  Regards,
  *****
  Yelp Inc.

• Initial Complaint

  Date:02/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please include our number in your Do Not Call List, we receive daily calls from a seller that's incredibly rude and we don't have any intention on doing business with him. His name is *****. Thank you.

  Business Response

  Date: 02/28/2023

  Hi,
  
  We have placed your business on our internal Do Not Call list, and going forward you should receive no further sales communication unless you explicitly request otherwise. 
  
  If you would like to update your email notification preferences, you can do so by following the instructions given here: *************************************************************************************************************************************
  
  Regards, 
  Daisy
  Yelp, Inc.