Complaints

This profile includes complaints for Yelp Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Yelp Inc.

  350 Mission Street San Francisco, CA 94105

• 

  Yelp Inc

  P.O Box 204393 Dallas, TX 75320

• 

  Yelp Inc.

  140 New Montgomery St San Francisco, CA 94105-3705

• 

  Yelp.com

  11 Madison Ave Fl 14 New York, NY 10010-3670

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint due to Yelp's ongoing mishandling of a business listing, which has resulted in two entirely separate companies being merged into one Yelp profile. Despite repeated communication, documentation, and attempts to correct the issue over the course of several years, Yelp has failed to take meaningful action.The issue concerns ***** and Sons Roofing ( closed) and *************************** (an active, entirely separate business). These companies:- Have entirely different owners - Have different business licenses - Are legally and operationally unrelated in any way, shape, form.Yelp incorrectly merged these listings, misleading consumers and damaging the professional reputation of both businesses. This has created significant confusion, with reviews, branding, and contact information improperly ************ make matters worse, Yelp has now requested a state-issued drivers license from one of the business owners to "prove" they are two different people a request that is completely inappropriate and invasive. This level of unprofessionalism and lack of internal accountability is unacceptable.We have provided all necessary and reasonable documentation to demonstrate the separation of these businesses, including business licenses and ownership details. However, ********************** continues to delay or ignore resolution, and refuses to take responsibility for their own platform's ******** this point, we are simply requesting that:- The original listing for ******************* Roofing be restored and marked as closed.- *************************** be opened/maintained as a separate business with its own profile.This situation has gone unresolved for far too long. Yelp's inaction and unreasonable demands are not only frustrating but also harmful to our business operations and online reputation.We are requesting that the BBB review this complaint and help bring it to a resolution.

  Business Response

  Date: 07/25/2025

  Dear ******,
  
  
  Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:
  
  
  1. For Billing and Payments Queries
  
  For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!
  
  2. For Questions regarding Yelps Review Recommendation Software
  Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)
  
  3. For Questions on Business Listing Information
  
  If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)
  
  4. For Other Inquiries
  
  If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
  Yelp ************** - For Business *****************************************************
  Yelp ************** - *******************************************************
  Yelp Blog - ****************************************
  
  We appreciate your patience and look forward to assisting you.
  
  Best regards,
  Yelp HQ
  
  

  Customer Answer

  Date: 07/28/2025

   
  Complaint: 23649760
  
  I am rejecting this response because:

  Unfortunately, their reply does not address the core issue of my complaint and instead redirects me to general support categories that are not relevant to the matter at hand.
  To reiterate, this is not a billing, review, or general listing issue. This is about Yelp merging two entirely separate businesses, with different owners, business licenses, and operational histories into one Yelp profile, despite clear evidence and repeated requests to correct the error.
  Yelps response failed to acknowledge or address:
  - The unauthorized merging of two unrelated businesses.
  - The misrepresentation that misleads consumers and damages the credibility of both companies.
  - Their unprofessional demand for a state-issued drivers license to prove two individuals with the same name are not the same person a request that is excessive, invasive, and unjustified, AFTER already proving that they are two different individuals. 

  This has been ongoing for years, and Yelp's refusal to take accountability for an error on their platform is harming our active business, ***************************, and misleading the public about ***** and Sons Roofing, which is no longer in operation. At this point, I am not seeking customer service assistance. I am requesting that:

  - Yelp unmerge the two business listings.
  - The original ******************* Roofing listing be restored with its original values and marked as closed.
  - *************************** be recognized as a separate, active business with our correct business information.

  Please allow this case to remain open and request that Yelp address the issue specifically, and not through automated replies, but through an actual investigation and resolution. All recourses Yelp had listed in their response, have been contacted in the years prior in trying to get our listing corrected, and nothing has come out of it. I have tried to correct our listing in more ways than I haven't. It is out of hand and very unprofessional for a company of its size. 

  T**** you for your time and assistance in holding Yelp accountable to business owners like us who depend on accurate online representation.

  Business Response

  Date: 07/28/2025

  Hi, 
  
  Thank you for your response. Were sorry to hear about your continued frustration. 
  
  Once again, to ensure we efficiently assist you, please contact us directly at Yelp HQ. We appreciate your patience and look forward to assisting you.
  
  Best regards,
  Yelp HQ
  
  

  Customer Answer

  Date: 07/29/2025

   
  Complaint: 23649760
  
  I am rejecting this response because: This is the same message I have received for years without any real progress.

  This is not a customer service inquiry. It is an escalated complaint about Yelps mishandling of business listings and their unwillingness to correct a false listing. Yelps continued generic responses are a way of avoiding accountability, and I respectfully request BBB intervention to hold them responsible for correcting the inaccuracy on their platform. 

  Yelps handling of this matter has been unprofessional. I am not looking to navigate automated phone menus or generic support channels. This issue requires direct attention. Either the BBB needs to intervene, or Yelp needs to contact me directly at ************** to resolve this.
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 07/30/2025

  Hi, 
  
  
  Thank you for your response. Were sorry to hear about your continued frustration.
  
  
  We look forward to assisting you directly at Yelp HQ. However, we will no longer be able to assist.
  
  
  Best regards,
  Yelp HQ
  
  

  Customer Answer

  Date: 08/01/2025

   
  Complaint: 23649760
  
  I am rejecting this response because: Yelps refusal to address the issue, coupled with their repeated generic responses and now outright dismissal, demonstrates a lack of accountability for an error on their platform that has gone unresolved for years.
  I am requesting that the BBB keep this case open and escalate it, as Yelp has made it clear they will not voluntarily correct the issue without outside intervention.
  I am still seeking the same resolution:
  - Unmerge the two business listings.
  - Restore the original ******************* Roofing listing and mark it as closed.
  - *************************** as a separate, active business.
  I appreciate your continued attention to this matter and hope the BBB can assist in holding Yelp accountable for correcting this inaccuracy.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:07/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 3rd I paid ****** ***************** $1200 to do some deck repairs on my home. I got him through the yelp program that has service people contact you through their website. I only contracted with this business when I saw that it had the Yelp guarantee which covers $2500 is a service is not done or completed properly. Mr. ****** cashed my check and has not completed any work and has not been seen since. I am asking yelp to honor its guarantee and return my $1200.

  Business Response

  Date: 07/25/2025

  Dear ******,
  
  
  Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:
  
  
  1. For Billing and Payments Queries
  
  For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!
  
  2. For Questions regarding Yelps Review Recommendation Software
  Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)
  
  3. For Questions on Business Listing Information
  
  If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)
  
  4. For Other Inquiries
  
  If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
  Yelp ************** - For Business *****************************************************
  Yelp ************** - *******************************************************
  Yelp Blog - ****************************************
  
  We appreciate your patience and look forward to assisting you.
  
  Best regards,
  Yelp HQ
  
  

  Customer Answer

  Date: 07/26/2025

   
  Complaint: 23645388
  
  I am rejecting this response because:
  I have reached out to the yelp guarantee ***** and heard nothing in response.  All you did was send me on another wild goose ***** of contacting people.  I want this company to resolve this matter by refunding my money.  Clearly this business took my deposit and did absolutely no work at all.  I am not interested in being referred from place to place.  I just want my money refunded.  Yelp represented in its guarantee that I would be able to be sure that any dissatisfaction would be covered up to $2500 which allowed me to be comfortable hiring this company.
  Sincerely,
  
  ****** *******

  Business Response

  Date: 07/28/2025

  Hi, 
  
  Thank you for your response. Were sorry to hear about your continued frustration. 
  
  Once again, to ensure we efficiently assist you, please contact us directly at Yelp HQ. We appreciate your patience and look forward to assisting you.
  
  Best regards,
  Yelp HQ
  
  

  Customer Answer

  Date: 07/29/2025

   
  Complaint: 23645388
  
  I am rejecting this response because:
  I have contacted numerous  numbers and emails who have not responded.  This is a bait and switch operation.  All I want is my money returned because no work was done.  Why cant someone who heads this operation see that this is done instead of continuing to give me these phantom places that are not manned and give no response.  Please have someone take responsibility for returning my money.
  Sincerely,
  
  ****** *******

  Business Response

  Date: 07/30/2025

  Hi, 
  
  
  Thank you for your response. Were sorry to hear about your continued frustration.
  
  
  We look forward to assisting you directly at Yelp HQ. However, we will no longer be able to assist.
  
  
  Best regards,
  Yelp HQ
  
  

  Customer Answer

  Date: 07/31/2025

   
  Complaint: 23645388
  
  I am rejecting this response because:
  The responses are just going around in circles.  We would like to assist but we cannot assist.  I need the BBB to step in and help me with this dispute.  I hired a worker from their website which said there was a Yelp guarantee for unsatisfactory work.  He didnt do any work, getting a refund should be a no brainer. They keep sending responses that make no sense and resolve nothing!!!
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:07/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own a business - PMD ************* Conditioning. We have a customer who decided theyre unhappy with a service from over one year ago. They threatened us over email to either pay them back $1,000 or they will make sure no one hires us again. They wrote a yelp review claiming to be overcharged. They had no basis for the claim and produced a ****** image of the wrong product. I tired to resolve this with the customer privately but all they wanted was money and we refused. Yelp removed the first review because they said it violated community standards. This person wrote another review but used a fake name. I reported to Yelp that the person uses fake names and listed all the names I knew of. I reported the review again and Yelp said theyre letting it stay up. I responded back and send the email proof of the money demanded and I never received a response. Why are they letting people damage small businesses with fake reviews? Its unfair and should not be allowed. I want the fake review removed from *** J whose real name is ****** ******* and I dont want him to be allowed to post or review my business. Hes a scam artist. Do the right thing Yelp or remove my business account and the fake review permanently. I dont need Yelp for leads.

  Business Response

  Date: 07/25/2025

  Dear *****,
  
  
  Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:
  
  
  1. For Billing and Payments Queries
  
  For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!
  
  2. For Questions regarding Yelps Review Recommendation Software
  Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)
  
  3. For Questions on Business Listing Information
  
  If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)
  
  4. For Other Inquiries
  
  If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
  Yelp ************** - For Business *****************************************************
  Yelp ************** - *******************************************************
  Yelp Blog - ****************************************
  
  We appreciate your patience and look forward to assisting you.
  
  Best regards,
  Yelp HQ
  
  

  Customer Answer

  Date: 07/26/2025

   
  Complaint: 23644687
  
  I am rejecting this response because it doesnt address my complaint in the slightest bit. I wrote in because I own a business: PMD Heating & Air Conditioning. Youre allowing a fake profile to leave negative reviews on my business name. This person told me that if I dont pay them $1,000 then they will continue to write the reviews. Please research and read my complaint before posting another nonsense automated answer. 
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 07/28/2025

  Hi, 
  
  Thank you for your response. Were sorry to hear about your continued frustration. 
  
  Once again, to ensure we efficiently assist you, please contact us directly at Yelp HQ. We appreciate your patience and look forward to assisting you.
  
  Best regards,
  Yelp HQ
  
  

  Customer Answer

  Date: 07/29/2025

   
  Complaint: 23644687
  
  I am rejecting this response because they are failing to address my concerns and want me to contact them directly when Ive done that several times and they ignored me. Read my complaint and address my concerns.

  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 07/30/2025

  Hi, 
  
  
  Thank you for your response. Were sorry to hear about your continued frustration.
  
  
  We look forward to assisting you directly at Yelp HQ. However, we will no longer be able to assist.
  
  
  Best regards,
  Yelp HQ
  
  

  Customer Answer

  Date: 07/31/2025

   
  Complaint: 23644687
  
  I am rejecting this response because they never addressed my concerns. I emailed them plenty of times. They also deleted my business profile as I requested but left the fake negative review instead of deleting that. I want my business information completely removed from Yelp. I dont need them for any leads. They are the absolute worst and terrible service for businesses.

  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:07/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 1/25 May 6/25 June 1/25 Unauthorized transactions on our **** card for a subscription that we never signed up for

  Business Response

  Date: 07/23/2025

  Dear *****,
  
  
  Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:
  
  
  1. For Billing and Payments Queries
  
  For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!
  
  2. For Questions regarding Yelps Review Recommendation Software
  Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)
  
  3. For Questions on Business Listing Information
  
  If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)
  
  4. For Other Inquiries
  
  If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
  Yelp ************** - For Business *****************************************************
  Yelp ************** - *******************************************************
  Yelp Blog - ****************************************
  
  We appreciate your patience and look forward to assisting you.
  
  Best regards,
  Yelp HQ
  
  

• Initial Complaint

  Date:07/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened a free Yelp page with free ads for a month to try it out. I was already wary because Ive heard bad things about it in the past. Nonetheless, I am a new business trying to get leads so I tried it out. I had several people leave 5-star reviews, customers that came from *********************** own leads. I canceled my ad plan two weeks prior to the end date so that I wouldnt forget. They did not cancel it and charged me (thankfully) only $80. As a starting business owner that $80 hurt me a lot. What hurts even more is that they REMOVED ALL OF MY REVIEWS and flagged them as not recommended. Reviews with pictures and detailed accounts. I worked so hard to bring customers in and provide them a good service but Yelp removes my good work because I stopped paying for ads. If you are consumer, STOP TRUSTING YELP.

  Business Response

  Date: 07/23/2025

  Dear *****,
  
  
  Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:
  
  
  1. For Billing and Payments Queries
  
  For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!
  
  2. For Questions regarding Yelps Review Recommendation Software
  Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)
  
  3. For Questions on Business Listing Information
  
  If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)
  
  4. For Other Inquiries
  
  If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
  Yelp ************** - For Business *****************************************************
  Yelp ************** - *******************************************************
  Yelp Blog - ****************************************
  
  We appreciate your patience and look forward to assisting you.
  
  Best regards,
  Yelp HQ
  
  

  Customer Answer

  Date: 07/24/2025

   
  Complaint: 23642831
  
  I am rejecting this response because:
  You sent me a copy and paste message with no further help.

  My business page had reviews flagged as not recommended the instant i stopped paying for ads. My very first ******** was from a ********************** lead and he was kind enough to leave a review without even telling me. You guys are trash.
  
  Sincerely,
  
  ***** ***

  Business Response

  Date: 07/25/2025

  Hi, 
  
  Thank you for your response. Were sorry to hear about your continued frustration. 
  
  Once again, to ensure we efficiently assist you, please contact us directly at Yelp HQ. We appreciate your patience and look forward to assisting you.
  
  Best regards,
  Yelp HQ
  
  

• Initial Complaint

  Date:07/23/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yelp deleted our long-standing business listing without consent, erasing decades of customer reviews and photos, despite multiple attempts to make a simple name update reflecting our legal business structure and branding transition.Details of the Complaint: I purchased an established alterations business on May 1, 2025, which has operated under the name ****** Alterations for nearly 30 years. As the new legal owner, I registered the business with the ************************************** as ****** Alterations dba ****** Alterations, and we are publicly transitioning the name over the course of a ******* ensure continuity and avoid confusion, I have repeatedly requested that our Yelp listing be updated to reflect the name ****** Alterations formerly ****** Alterations. This is how we are listed on ****** and in all official records. I made this request through the Yelp Business portal multiple times, offering to provide documentation such as our business license and purchase agreement.Instead of honoring this reasonable request, Yelp deleted our original listing for ****** Alterations, which contained numerous positive customer reviews and photoseffectively erasing our businesss online reputation and credibility. Yelp then created a new listing under ****** Alterations with none of our prior history.I contacted Yelp by phone to resolve this, explaining that:This was a legal business acquisition, not a brand-new business.I legally own the ****** Alterations name and am operating under both names during the transition.Our business license and public signage reflect this dual-name structure.The representative dismissed my explanation and insisted the new listing was appropriate. I was referred to a supervisor but have yet to receive a response.

  Business Response

  Date: 07/23/2025

  Dear *******,
  
  
  Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:
  
  
  1. For Billing and Payments Queries
  
  For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!
  
  2. For Questions regarding Yelps Review Recommendation Software
  Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)
  
  3. For Questions on Business Listing Information
  
  If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)
  
  4. For Other Inquiries
  
  If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
  Yelp ************** - For Business *****************************************************
  Yelp ************** - *******************************************************
  Yelp Blog - ****************************************
  
  We appreciate your patience and look forward to assisting you.
  
  Best regards,
  Yelp HQ
  
  

  Customer Answer

  Date: 07/25/2025

   
  Complaint: 23640587
  
  I am rejecting Yelps response because it does not address the specific and clearly stated concerns in my original complaint. The reply appears to be a pre-written or automated message offering generic help center links that are irrelevant to the issue at hand.

  
  
  To reiterate:
  
  
  This is not a billing, review filtering, or technical issue.
  My complaint relates to Yelp deleting an established business listing (****** Alterations) that existed for nearly 30 years, including all our verified customer reviews and photos.
  I am the legal owner of the business, operating under the registered name ******* ***** dba ****** Alterations and dba ****** Alterations.
  We are still publicly operating under the ****** Alterations name including signage, customer receipts, utilities, and online branding.
  This is a continuation of an existing business, not a new one. The previous owner is still working here, and we have not changed location, phone number, or services.
  
  
  
  
  I already attempted to resolve this directly with Yelp:
  
  
  I submitted detailed support requests through their business portal.
  I emailed a Yelp representative, ******* *. ******************************** who responded to say Yelp was correct in treating this as a new listing and refused to assist further.
  I sent a follow-up email with clear documentation showing that we are legally and publicly still operating as ****** Alterations, and have received no reply since.
  
  
  
  
  Given the total lack of engagement with the specific facts of my case, and Yelps ongoing refusal to restore our original listing or correct the misclassification, I am asking the BBB to keep this complaint open and unresolved until Yelp provides a meaningful, case-specific response.
  
  
  I am also willing to provide official documentation of our legal registration, storefront, and customer-facing branding if requested.
  
  Sincerely,
  
  ******* *****

  Business Response

  Date: 07/25/2025

  Hi, 
  
  Thank you for your response. Were sorry to hear about your continued frustration. 
  
  Once again, to ensure we efficiently assist you, please contact us directly at Yelp HQ. We appreciate your patience and look forward to assisting you.
  
  Best regards,
  Yelp HQ
  
  

  Customer Answer

  Date: 07/29/2025

   
  Complaint: 23640587
  
  I am rejecting this response because:

  Their message once again fails to address the specific concerns I raised in my original complaint.
  
  
  I have already contacted Yelp directly through multiple channels:
  I emailed Yelp representative ******* ******* ******************************* with a detailed explanation and documentation of my businesss legal structure.
  I sent multiple follow-up emails that have gone unanswered.
  I submitted requests through the Yelp Business Portal and spoke with a representative by phone.
  
  
  Yelp has not taken any meaningful steps to resolve the issue or reinstate the listing for ****** Alterations, a business that has operated at the same location for nearly 30 years. We are still legally and publicly operating under the name ****** Alterations.
  
  
  Additionally, I want to report a concerning event. On the same day my Yelp business listing was deleted, I received an unsolicited sales call from a Yelp representative. I have repeatedly asked Yelp not to contact me for advertising, but the calls and emails have continued. During that call, I again told the representative that I was not interested in purchasing advertising. He became audibly frustrated, and shortly after the call ended, my business listing, reviews, and photos were deleted.
  
  
  I cannot say for certain that this was intentional, but the timing raises a serious concern of potential retaliation. Combined with Yelps refusal to correct their mistake or respond meaningfully, this experience has caused real harm to my business.
  
  
  I will contact Yelp HQ again to comply with their instructions, but I am also filing formal complaints with both the ************************ and the Washington State Attorney General in hopes that these complaints will document Yelps failure to correct false and damaging information, aggressive and unwanted sales behavior, and the apparent erasure of a legitimate businesss history after declining to purchase advertising.
  
  Sincerely,
  
  ******* *****

  Business Response

  Date: 07/30/2025

  Hi, 
  
  
  Thank you for your response. Were sorry to hear about your continued frustration.
  
  
  We look forward to assisting you directly at Yelp HQ. However, we will no longer be able to assist.
  
  
  Best regards,
  Yelp HQ
  
  

• Initial Complaint

  Date:07/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A Yelp **** contacted me for months to sale *** services for my business, however, I previously opted not to activate this service. On 06/27/25, the yelp sales **** called and offered a $350 promotional credit to try the service. I agreed to try the service under this promo. credit, since the *** use the promo. credit before charging your card. After several days of the ads running, despite having the ads target location set to a very small radius around my business ******** location, I received 3 leads that were all in **. Therefore, I adjusted the target to specific zip codes in ** but the following lead was located in *************. Due to not receiving leads in my business area, I canceled the ads on 07/06 for the earliest cancellation date, 07/07. At the time of cancellation, I still had promo. credit remaining and I adjusted the ad budget to the lowest since the service would have to keep running for another 24h. I received a confirmation email of this cancellation. On 07/10/25 **** ***** *. emailed me and on 07/14/25 I received another lead. Due to receiving this lead, I went to the app and noticed the ads were running again and I immediately responded to ******* email regarding this since I already canceled. Til this day, ***** has not responded to that email, despite contacting me repeatedly prior to get my business to buy their ads service. I also called after sending that email in an attempt to rectify the situation immediately. The representative stated that although I cancelled, I needed to return to the app to cancel again since I had a package. However, the confirmation email didn't state anything regarding additional steps to cancel, in fact, it states "successfully cancelled". The services were not split at the time of registration with the **** and there was only 1 cancellation button. They charged me $58 dollars and now they are trying to charge an additional $154.90 for the week after I canceled AND received email confirmation. WHAT A SCAM!

  Business Response

  Date: 07/23/2025

  Dear Aliyah,
  
  
  Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:
  
  
  1. For Billing and Payments Queries
  
  For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!
  
  2. For Questions regarding Yelps Review Recommendation Software
  Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)
  
  3. For Questions on Business Listing Information
  
  If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)
  
  4. For Other Inquiries
  
  If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
  Yelp ************** - For Business *****************************************************
  Yelp ************** - *******************************************************
  Yelp Blog - ****************************************
  
  We appreciate your patience and look forward to assisting you.
  
  Best regards,
  Yelp HQ
  
  

  Customer Answer

  Date: 07/24/2025

   
  Complaint: 23638973
  
  I am rejecting this response because: this is an automated reply. I contacted Yelp prior to writing this complaint on BBB and requested to speak to a manager. The manager called a week later to explain that while they've received this exact issue several times in the past, I would've needed to return to the app to cancel again after I canceled. Which is insane to me! If I clicked the cancel button AND received confirmation via email that didn't mention any further required steps, then why would I think to return to the app to cancel again? It doesn't make sense and it's a clear method to bill business owners for unwanted services! A complete scam! Especially if the manager stated that it happened several times in the past with other customers! Why wasn't this issue fixed? 
  
  Sincerely,
  Aliyah 

  Business Response

  Date: 07/25/2025

  Hi, 
  
  Thank you for your response. Were sorry to hear about your continued frustration. 
  
  Once again, to ensure we efficiently assist you, please contact us directly at Yelp HQ. We appreciate your patience and look forward to assisting you.
  
  Best regards,
  Yelp HQ
  
  

  Customer Answer

  Date: 07/28/2025

   
  Complaint: 23638973
  
  I am rejecting this response because: Again, I already spoke with a manager prior to leaving this complaint, the issue was unresolved. If there is someone else I should speak to, they should reach out to me directly or at-least provide a direct email to contact them. This response instructing me to contact "Yelp HQ" without providing any contact information doesn't help the situation at all.
  
  Sincerely,
  
  ****** **********

• Initial Complaint

  Date:07/21/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After creating a business profile with Yelp, I began receiving unwanted and aggressive sales calls, many from people whose affiliation with Yelp was unclear. These calls pressured me to sign up for advertising packages, and the language used was pushy and misleading.Shortly after, I was charged hundreds of dollars for advertising services I never knowingly agreed to. At no point did I receive a clear breakdown of costs or terms of enrollment. There was no easy or accessible way to cancel or opt out, and no verification of my consent was provided.Despite contacting Yelp support multiple times, Ive only received partial responses and no clear resolution. I feel Yelp used deceptive practices to enroll me in a paid plan without informed consent, and I am now being unfairly charged.

  Business Response

  Date: 07/23/2025

  Dear *****,
  
  
  Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:
  
  
  1. For Billing and Payments Queries
  
  For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!
  
  2. For Questions regarding Yelps Review Recommendation Software
  Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)
  
  3. For Questions on Business Listing Information
  
  If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)
  
  4. For Other Inquiries
  
  If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
  Yelp ************** - For Business *****************************************************
  Yelp ************** - *******************************************************
  Yelp Blog - ****************************************
  
  We appreciate your patience and look forward to assisting you.
  
  Best regards,
  Yelp HQ
  
  

  Customer Answer

  Date: 07/25/2025

   
  Complaint: 23632970
  
  I am rejecting this response because: this is just general information that Yelp provides. I have already contacted Yelp directly to file a complaint and they have yet to respond. This is why I contacted the BBB. I did not authorize Yelp for $700+ worth of advertising nor did they provide $700 worth of advertising services.
  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 07/25/2025

  Hi, 
  
  Thank you for your response. Were sorry to hear about your continued frustration. 
  
  Once again, to ensure we efficiently assist you, please contact us directly at Yelp HQ. We appreciate your patience and look forward to assisting you.
  
  Best regards,
  Yelp HQ
  
  

• Initial Complaint

  Date:07/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I maintain a Yelp business page that showcases my business profile, which has garnered a commendable 4.9-star rating. In the past, I utilized Yelp's advertising services; however, I ceased my investment due to the exorbitant costs associated with their advertising options. Despite my clear communication expressing my disinterest in further advertising, Yelp has persistently bombarded me with phone calls, attempting to persuade me to reinvest in their services. They have even manipulated data, claiming a significant number of leads were visiting my website, while my own analytics indicated otherwise. I have repeatedly articulated my reasons for not wanting to invest in their advertising, emphasizing that my business thrives on word-of-mouth referrals. Unfortunately, their calls have escalated in aggression, with representatives attempting to coerce me into paying for their ads.The last interaction I had with a Yelp representative occurred on June 30, 2025, when I explicitly requested that they cease all communications. However, the very next day, I received another call, prompting me to threaten legal action if the harassment continued. These calls often originate from various 212 area codes, adding to the frustration. At that time, I had accumulated 71 reviews, but since then, Yelp has gradually removed several, reducing my total to 67. This tactic appears to be a form of indirect coercion, as Yelp seems to leverage review removal to pressure businesses into purchasing advertising. I previously experienced a similar pattern where my reviews returned after I resumed advertising, yet Yelp attributes this to their algorithm. While they have the authority to manage their platform as they see fit, I believe this behavior constitutes extortion. I even reached out to the Better Business Bureau last year regarding their harassing calls, but the issue persists, with Yelp resuming their calls after a brief hiatus, seemingly hoping I would forget their previous harassment.

  Business Response

  Date: 07/23/2025

  Dear *******,
  
  
  Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:
  
  
  1. For Billing and Payments Queries
  
  For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!
  
  2. For Questions regarding Yelps Review Recommendation Software
  Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)
  
  3. For Questions on Business Listing Information
  
  If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)
  
  4. For Other Inquiries
  
  If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
  Yelp ************** - For Business *****************************************************
  Yelp ************** - *******************************************************
  Yelp Blog - ****************************************
  
  We appreciate your patience and look forward to assisting you.
  
  Best regards,
  Yelp HQ
  
  

  Customer Answer

  Date: 07/27/2025

   
  Complaint: 23628382
  
  I am rejecting this response because: Response from business is automated generic.  Would like a response from someone that will address my concerns.  Also i would like to point out that all of a sudden after contacting BBB, my reviews are slowly going back up.  Yelp manipulates businesses, harassing with unwanted phone calls even when you ask to stop calling and it seems to be a game they are playing by using removal of reviews as their tactic.   I want a solid answer and if not I would like the BBB to provide me with resources to escalate this further.
  
  Sincerely,
  
  ******* ***

  Business Response

  Date: 07/28/2025

  Hi, 
  
  Thank you for your response. Were sorry to hear about your continued frustration. 
  
  Once again, to ensure we efficiently assist you, please contact us directly at Yelp HQ. We appreciate your patience and look forward to assisting you.
  
  Best regards,
  Yelp HQ
  
  

• Initial Complaint

  Date:07/20/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern,I am writing to file a formal complaint against ************************** regarding what I believe to be unfair and unethical business practices that have negatively impacted my business, Inky Dreams Tattoo, located in **********, ***********Shortly after opening our business, we created a Yelp page to establish our online presence. Our clients began leaving genuine, 5-star reviews based on their positive experiences. In a relatively short period of time, we accumulated over 95 five-star reviews, reflecting the high-quality service and professionalism we strive to provide.However, once our page began gaining traction, I started receiving frequent sales calls from Yelp representativesup to three times per weekencouraging me to purchase Yelp advertising. Since our business was already thriving based on organic customer feedback, I declined these offers.Subsequently, I noticed a troubling change: Yelp began filtering out the vast majority of our 5-star reviews. At present, approximately 85 of these positive reviews are no longer visible on our main business page, relegated instead to the not recommended section, where they are unlikely to be seen by potential customers. Meanwhile, the only visible reviews are a few negative ones that are not based on actual customer interactions. I have never served or interacted with the individuals who left these poor reviews, leading me to question their authenticity. Whether these reviews were posted by competitors or other parties is unknown, but their presencealong with the suppression of valid, positive feedbackpaints an inaccurate picture of our *********** concern is that Yelps actions are punitive and retaliatory, seemingly in response to my refusal to pay for their advertising services. This has significantly harmed our online reputation and may mislead potential customers who rely on ********************** for credible and balanced information.

  Business Response

  Date: 07/23/2025

  Dear ******,
  
  
  Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:
  
  
  1. For Billing and Payments Queries
  
  For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!
  
  2. For Questions regarding Yelps Review Recommendation Software
  Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)
  
  3. For Questions on Business Listing Information
  
  If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)
  
  4. For Other Inquiries
  
  If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
  Yelp ************** - For Business *****************************************************
  Yelp ************** - *******************************************************
  Yelp Blog - ****************************************
  
  We appreciate your patience and look forward to assisting you.
  
  Best regards,
  Yelp HQ