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Business Profile

Internet Services

Crunchyroll.com

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 26 Customer Reviews

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Review Details

  • Joan T

    Date: 05/30/2023

    A supposed in-stock order has been sitting in "processing" for a month and a half when website says (If an item is in stock, your order will be processed within 1 to 5 business days. The delivery time after processing will vary based on the shipping address. Currently, delivery times vary between 2 to 7 business days within the United States.) Submitted an online e-commerce request for an update through store website since there is no email or phone number listed and received zero response.

  • Reese G

    Date: 05/20/2023

    This company is a bunch of crooks!!!! Stay away!!! They will take your money and never send your product!

  • Matthew L

    Date: 12/25/2022

    They charge for a subscription but provide only a horribly made app/website. It's very bad across ALL devices. It's slow and laggy, full of bugs, video player rarely works anymore. It's hard to even choose an anime let alone watching one because of how jumpy and buggy it is. These issues and more have been reported to Crunchyroll by me and thousands of others as well as there being tons of public forums discussing these very same issues. It has been a conversation for years. They charge us money and they sit back and do absolutely nothing. They overcharge and can't out a dime towards hiring actual developers to build and maintain these apps and websites. They don't care in the slightest. They charge a subscription for using a garbage interface and on top of that they have a site where you can donate and a site where you can biy merch. Asking a lot of people for money with no intention of fixing the tons of issues that have proof of being issues. I hope you people get shut down and replaced in all states and countries. Pitifully run business with terrible support and terrible management.

  • Hailey P

    Date: 12/19/2022

    Ordered figures a month ago, still in stock on the site, havent shipped. **************** keeps promising to expedite my shipping and that it will be here before Christmas Eve. Christmas is in 5 days, not a chance. Total scam!

  • Dalton K.

    Date: 09/17/2022

    I have been paying for their "Crunchyroll Ultimate Fan" plan for well over a year now. When I signed up I was promised an "Annual Swag Bag" for keeping that same plan for a year. My one year was **** and it was time to get my swag bag, however, the email never came in. So I waited a month and still nothing. So finally I put in a ticket on the first of this month. Asking if maybe I was off by a month or two. Though I knew from my PayPal records I had been consistent due to autopay. It has been 16 days since I made that ticket and I have not received a single response. From their lack of customer service and lack of keeping to their word. I find that they obviously don't care about their customers, nor fulfilling the promises stated by their own subscription plans. BTW, I have checked and they still offer an "Annual Swag Bag". So it's not that their plans have changed.

  • Christopher H

    Date: 08/17/2022

    We also ordered limited edition merchandise in April. They sent ** half the order, but then recalled the half they sent and told us that the rest of the order would be sent. 2 Months later we reached out to them via email, since none of the phone numbers for the company are in service, and never received a response.

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