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Business Profile

Internet Services

Crunchyroll.com

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 25 Customer Reviews

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Review Details

  • Faith W

    Date: 06/10/2023

    I placed my order on May 22nd for two in-stock items that are STILL PROCESSING. The website says if the item is in stock it will be processed within 1-5 business days. I have contacted support multiple times over ******** and ******* and I keep getting "escalated" to someone else who will only respond through email, and I have been waiting on an email for 8 days. There's a reason I reached out in other places. Stay away from this company. Get better customer support.

  • Joan T

    Date: 05/30/2023

    A supposed in-stock order has been sitting in "processing" for a month and a half when website says (If an item is in stock, your order will be processed within 1 to 5 business days. The delivery time after processing will vary based on the shipping address. Currently, delivery times vary between 2 to 7 business days within the United States.) Submitted an online e-commerce request for an update through store website since there is no email or phone number listed and received zero response.

  • Reese G

    Date: 05/20/2023

    This company is a bunch of crooks!!!! Stay away!!! They will take your money and never send your product!

  • Matthew L

    Date: 12/25/2022

    They charge for a subscription but provide only a horribly made app/website. It's very bad across ALL devices. It's slow and laggy, full of bugs, video player rarely works anymore. It's hard to even choose an anime let alone watching one because of how jumpy and buggy it is. These issues and more have been reported to Crunchyroll by me and thousands of others as well as there being tons of public forums discussing these very same issues. It has been a conversation for years. They charge us money and they sit back and do absolutely nothing. They overcharge and can't out a dime towards hiring actual developers to build and maintain these apps and websites. They don't care in the slightest. They charge a subscription for using a garbage interface and on top of that they have a site where you can donate and a site where you can biy merch. Asking a lot of people for money with no intention of fixing the tons of issues that have proof of being issues. I hope you people get shut down and replaced in all states and countries. Pitifully run business with terrible support and terrible management.

  • Hailey P

    Date: 12/19/2022

    Ordered figures a month ago, still in stock on the site, havent shipped. **************** keeps promising to expedite my shipping and that it will be here before Christmas Eve. Christmas is in 5 days, not a chance. Total scam!

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