Reviews

Review Details

• Review fromMarjorie B

  Date: 04/19/2024

  1 star
  If I could give a zero stars I would. I pre-ordered a nendoroid (that was scheduled to ship December 2023) on March 6, 2023. It has been a year with no updates. I have emailed multiple times requesting an update or solution to the problem but no response. I tried calling the number which just states to go on their help website. I tried their virtual support which asked me to wait for an agent that never bothered appearing after an hour or so. There is no communication whatsoever on their part!HIGHLY DONT RECOMMEND PREORDERING ANYTHING FROM THEM!You will not get any response to any issues that will arise! I am still waiting for a response and it's been ************************************************************** ANYTHING WITH THEIR LACK OF COMMUNICATION!

• Review fromAndrew Z

  Date: 02/27/2024

  1 star
  Service is often failing to provide what is promised. Shows are rarely up on time, especially for the website option. The subtitles barely work. They didn't properly transfer over rightstuf account sales and information to their own inferior store, etc. Absolutely a terrible company

• Review fromKaty C

  Date: 01/27/2024

  1 star
  Avoid at all cost!Crunchyroll recently acquired RightStuf anime. To this day, my RightStuf orders are STILL not listed on my Crunchyroll account. *********** promised to do so by November of last year. It took a month of going back and forth with Customer Support to even get the 10% discount.Fast forward to today, the RightStuf orders still have not been added to my account. I have spent almost a month following up with CS on an order and STILL don't have a resolution.Prices may be cheaper, but you will spend hours of your time trying to get resolutions from non-existent Customer Support. I hope **** is sued to the ground since they have now merged Funimation, CrunchyRoll, and RightStuf. This is clearly monopoly behavior.

• Review fromThorin N

  Date: 01/08/2024

  1 star
  I had a package come to me with a broken piece, and it was very expensive. Contact support, no-one answers for 30 minutes until I leave my device, where then they tell me since I'm not there they wont do anything. Contact them the next day, and they tell me they are upgrading me to a Tier 2 ecommerce specialist, and I will hear from them soon. That was last year, I have been emailing them above their line trying to get them to respond but to no avail.

• Review fromEdward L

  Date: 12/22/2023

  1 star
  Customer support is virtually non-existent. I pre-ordered a year ago two items was charged already. One of my orders disappeared off their website, I try contacting customer support multiple times no response and it's been over a month. Buy merchandise from crunchyroll feels very scammy Crunchyroll is owned by **** this is very disappointing.

• Review fromJohn M

  Date: 11/10/2023

  1 star
  No stars should even be given to this company. Even reading the reviews is a joke. ********** G it looks like got a response from them which is a lie. Sure you can cancel but your money is gone never to come back!!! I tried cancelling after repeated attempts to fix issues with the side on my firestick. The streaming service changed to another language on me and it took them a month to fix. The best part was then they asked for a review thinking I would say you did a great job?? It took a month to fix?? I had issues again which they kept transferring me to someone else and they never answered my question. How can this company still be allowed to have a legit business?

• Review fromJoshua R

  Date: 11/08/2023

  1 star
  Poor / non-existent customer support. Did not respond to my request for a refund after several weeks.

• Review fromKelsey G

  Date: 07/23/2023

  1 star
  Someone fraudulently used my email address to create an account. I've reported it and they did absolutely nothing. They responded to me first complaint, I explained the problem, and then they sent me the exact same word-for-word message they sent the first time with nothing related to the details of my complaint. Apparently if someone uses your email for an account but pays with someone else's credit card then they are unable to delete your email from the account even if they know both the email and the payment are due to fraud against someone else.

• Review fromKari N

  Date: 07/09/2023

  1 star
  Has gone drastically downhill. Even expensive items are now shipped with zero cushion, zero fragile labeling, and if they are damaged they act like it's out of their hands. Getting reply to a support ticket is near impossible, I generally wait a while then complain on social media so a social media rep jumps on it to do damage control. Even then. They will offer a very small partial refund or to exchange, and surprise! Hidden charge! I got an undisclosed almost $30 charge suddenly! Pretty sure this was for resending $300 of product that were EXTREMELY damaged due to their poor packing. I still haven't received items that are listed in-stock for over a month while other items all shipped out and arrived. I have a preorder from before their store migration that never shipped and has phased through in stock and out of stock. Still waiting for help! Ready to cancel my preorders and ask for refunds on everything not shipped. Absolutely horrible service. The fact there is not even a phone line is very concerning. Do not trust them, not even for a good deal! Pay more for a company with actual customer support!

• Review fromFaith W

  Date: 06/10/2023

  1 star
  I placed my order on May 22nd for two in-stock items that are STILL PROCESSING. The website says if the item is in stock it will be processed within 1-5 business days. I have contacted support multiple times over ******** and ******* and I keep getting "escalated" to someone else who will only respond through email, and I have been waiting on an email for 8 days. There's a reason I reached out in other places. Stay away from this company. Get better customer support.