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Business Profile

Internet Services

Craigslist

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Important information

  • Customer Complaint:

    BBB’s business profile for Craigslist was created in October 2002.  A review of Craigslist complaints was completed in November 2024.  Complaints on file states issues with ad posts being flagged for removal. 

    BBB recommends users to review the following:
    Flagging
    Prohibited
    Terms of Use

Complaints

Customer Complaints Summary

  • 105 total complaints in the last 3 years.
  • 40 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/10/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My post is being spam blocked about a dog rehoming, after reviewing the standards of the site it has no compliance issue. additionally other individuals are able to post their advertisements without issue

  • Initial Complaint

    Date:01/10/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Have been harassed and targeted by someone in Craigslist. My listings have been constantly flagged for removal over the last year. There isn't anything in the posts that would remotely trigger a flag. It all started when I entered their "forum" to ask others why one of my posts was flagged for removal. I did figure it out with some help, but I've been a target ever since those interactions with the community board and it's causing me real issues trying to offer someone in need a place to stay in exchange for help around the house. I have followed all of their canned links, sent emails to their legal email (which apparently no longer exists) and have sent several requests through their contact forms. Their failure to respond to anything is incredibly disappointing. I am looking for a response, the person targeting me to be blocked, and a method to reach an actual person to discuss the situation moving forward, through email or otherwise. The lack of customer service here is absolutely incredible.

  • Initial Complaint

    Date:01/09/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been banned from making postings on Craigslist with no idea of why I was banned.I was told it could have been that if you and someone else have competing products to sell, they can submit your post as being banned and you're stuck.I know this is a free service, but I've spent the past few months trying to contact them only to get no response. I just want to make sure my account is unbanned and that it can't be banned by a "competitor" in the future.

  • Initial Complaint

    Date:01/09/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Please investigate and advise our strong suspicion that Craiglist ******** does little to nothing to either screen out, bar, or punish the dishonest, bloodthirsty, thieving, lying, scumbag, deceitful EMPLOYEE HEADHUNTERS that lurk on its HELP WANTED ads, who, even though a job ad states in big letters, NO RECRUITERS/HEADHUNTERS PLEASE, allow these people to infiltrate and pretend to be legitimate job seekers, and then proceed to steal, one by one each one of a companys prized, expensively trained employees, starting at the interview process, or if a CEO is unlucky enough to believe their BS and actually HIRE them as an employee, the day that they join your company (in our *************). This has caused incalculable financial, logistical, morale, and reputational damage to our law firm company over the past 21 years, and we are just discovering/suspecting it now, based on the behavior of some of these fraudulent employees that we hired or interviewed off of Craigslist ******** over the past 1.5 years, since we went on a hiring drive, post COVID when the government re-opened our doors. Please urgently investigate and advise.

  • Initial Complaint

    Date:01/05/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have posted on the website for many times and get removed. There is no way I can reach to anybody to get reason for it, so I can make it right. I need people from Craigslist provide me with reason why my post got removed.

  • Initial Complaint

    Date:12/25/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ongoing flag abused our ads on daily basis , even if on hour basis , We have to waste our time to repost our ads again and again , but it did not work too , as long as we reposted our ads , Our ads were flagged abused right away , now we even can not normal use craigslist anymore . Our ads comply craigslist rule and nothing is wrong with our ads , our tenants just moved out this month due to their work contract finished this month and we are looking for new tenants , we felt extremely frustrated and we really need your guys help to resolve this problem ! These are our ads being flagged abused for the last a few days , as long as we had to repost our ads after flag abused , Then our ads got flagged abused right away , we even can not normal use craigslist now . 7567602595;7571461146;7567607770;7571602960;7571605148;7571651210;7571648218;7571648698;7571605148;7571599023;7571655464;7571657811;7571656804;7571655464;7571657145;7571656333;7571651210;7571648218;7571648698;7571602960;7571605148;7571599023 We contacted with craigslist for many times , but no any response and flag abused never stop , even if become more serious , These following information that we contacted with craigslist Our ads comply with craigslist rules , but was non-stop flagged abused by bad people on daily basis , so we have to waste our time and energy to repost our ads again on daily basis . Even if today , our ads were flagged abused for times .please check the bad person and block the person ' account , otherwise this phycho will continue to flag abuse People ' ads , please also re-active all our ads asap , if you have any questions , please feel free to contact with us anytime .our ads got flag abused are 7567602595;7571461146;7567607770;7571602960;7571605148;7571651210;7571648218;7571648698;7571605148;7571599023;7571655464;7571657811;7571656804;7571655464;7571657145;7571656333;7571651210;7571648218;7571648698;7571602960;7571605148;7571599023 Thank You ,******

  • Initial Complaint

    Date:12/24/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our ads comply with craigslist rules , but was non-stop flagged abused on daily basis , so we have to waste our time and energy to repost our ads again on daily basis . Even if today , our ads were flagged abused for two times . We contacted with craigslist for many times and never get any response , But our ads were /are being flag abused on daily basis , Even if today , our ads were flagged abused for two times . These are information that we contacted with craigslist for our flag abused account , but we never get any response and flag abused on daily basis never stop .please check the bad person and block the person ' account , so he or she can not continue to flag abuse good landlord ' account , please also re-active all our ads asap , if you have any questions , please feel free to contact with us anytime .our ads got flag abused are 7567602595;7571461146;7567607770;7571602960;7571605148 Thank You ,******

  • Initial Complaint

    Date:12/24/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our ads comply with craigslist rules , but was non-stop flagged abused .We contacted with craigslist for many times and asking :please check who flagged abused our ads and block the person ' account , so he or she can not continue to flag abuse good landlord ' ads , Please also re-active all our ads asap , if you have any questions , please feel free to contact with us anytime .But we never get any response from craigslist , but our ads are non-stop flagged abused on daily basis for times .our ads got flag abused are 7567602595;7571461146;7567607770 .Thank You ,******

  • Initial Complaint

    Date:12/19/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They got my number and name and are using it on everything from furniture tool boxes cars my phone gets text messages all day and phone calls they are scamming with my name and telephone number

  • Initial Complaint

    Date:12/06/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had to create three separate accounts because my posts have been inappropriately flagged and removed, I reported the inappropriate flagging to Craigslist personel everyday and have not heard a word. This needs to be resolved now or I'll have BBB step in.

Craigslist is NOT a BBB Accredited Business.

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