Reviews

Review Details

• Review fromEric S

  Date: 08/04/2024

  1 star
  Back in March 2023, Amenify offered a free vacuum cleaner for subscribers who live in my community. I signed up and never received the vacuum cleaner. On multiple occasions I have reached out to them asking them where it is and they gave me fake information. They outright lie to me and gave me a tracking number from Amazon that has nothing to do with the vacuum cleaner at all.

  Amenify Corporation

  Date: 08/09/2024

  Hi ****,I apologize for any confusion or inconvenience youve experienced. According to our records, the vacuum cleaner was sent out as per the subscription offer agreement and was delivered successfully, as indicated by the tracking information provided by the seller.I understand your disappointment, and Im sorry for any miscommunication that *** have occurred. If you have any further concerns or need additional assistance, please let us know, and we will be happy to help.Thank you for your patience and understanding.

• Review fromCynthia R

  Date: 07/08/2024

  1 star
  I booked handyman service. I got last minute day of email with price of $80/per hr! Really upset that they give all the detailed charges up front. Would not recommend.

  Amenify Corporation

  Date: 07/09/2024

  Hi *******,We apologize for the inconvenience you experienced with our handyman service. Typically, service confirmations, including detailed charges, are sent ***** hours prior to the appointment. We regret that this was not the case for your booking.We have forwarded your feedback to our team to ensure this oversight does not happen again. Thank you for bringing this to our attention.

• Review fromMark D

  Date: 07/02/2024

  1 star
  Huge SCAM!! I never write complaints, but Amenify will bleed you through these weird fees, contracts/subscriptions you cant get out of (dont get the monthly cleaning - if you ever want to cancel they wont let you and will continue to grab money from your bank account.) Find better on Yelp

  Amenify Corporation

  Date: 07/08/2024

  Hi ****, We're truly sorry to hear about your experience and understand your frustration with the fees and prices of our subscription. We always strive to ensure our services and policies are clear and beneficial to our clients. It seems there was a misunderstanding regarding the cancellation process, and we apologize for any inconvenience this may have caused.We appreciate your feedback and, in recognition of your situation, have offered a $50 credit as a gesture of goodwill, which you declined. Respecting your decision, we have now canceled your subscription and processed a full refund to your original payment method. Please allow a few business days for the transaction to reflect in your account.We're committed to improving and hope to have the opportunity to better serve you in the future. If you have any more questions or need further assistance, please don't hesitate to reach out.

• Review fromAshley H

  Date: 05/15/2024

  1 star
  Poor service and poor communication! Not a company I would recommend to anyone

  Amenify Corporation

  Date: 05/16/2024

  Hi ******,Thank you for taking the time to share your feedback on the BBB website. We are truly sorry to hear about your dissatisfaction with our services and communication. At Amenify, we aim to deliver not only high-quality service but also transparent and responsive communication, and it is clear we have not lived up to those standards in your experience.Understanding that your experience with our free cleaning service did not meet your expectations is particularly concerning for us. We are committed to making this right and would appreciate the opportunity to address any specific issues you encountered. We are also reviewing our service protocols and communication strategies to ensure that this does not happen again to you or any other customer.Once again, we apologize for any inconvenience we have caused. We value your input greatly, as it helps us to improve and serve you better in the future. Thank you for giving us the chance to rectify this situation.Warm regards,Team Amenify

• Review fromKirstin H

  Date: 05/10/2024

  1 star
  Amenify services are promoted in my apartment complex. I use their cleaning services for the first time in July 2023. Here are the issues that I experienced with amenify:My first service in July 2023 went well, so I booked a 3-month subscription to the service (one cleaning service per month over 3 months). Our first issues were with no-shows and rescheduling. The providers will show up between 9am - 6pm, so you have to be home all day and they give no warning as to when a provider will show. When there is a no-show, it is on you to reschedule. They did not allow any cancellations. I cancelled the subscription once the three months was over, BUT Amenify extended my subscription anyways and at the same time charged me an additional $300+. When I reached out to customer service, they couldn't explain the additional $300+ charges and also said they have a no cancellation policy and wouldn't cancel my subscription. I ended up requesting a refund through my bank for the random charges. I kept the new 3 month subscription because the cleaners did a good job cleaning. We again dealt with more no-shows where I had to tell customer service that no one came and request a reschedule. In one instance, we were told that someone did show up and completed the service and were asked to send a tip to the service provider?? Each time there was a no show, customer service made it really difficult to reschedule. Service provider information also wouldn't be visible in the Amenify app, so we had no idea who was going to show up to do the cleaning. My whole (6 month) experience felt really scammy, especially the $300+ charges that were never explained but also the fact that they tried to gaslight me by saying a cleaning was done when it certainly was not. I ended up having to request a refund through my bank a second time because customer service was sooooo unhelpful.

  Amenify Corporation

  Date: 05/13/2024

  Hi *******,I am reaching out to sincerely apologize for the frustrations and inconveniences you have experienced with our cleaning services over the past six months. It is clear that we fell short of the high standards we strive to maintain for all our clients, and for this, we are truly sorry.Firstly, we deeply regret the issues with service no-shows and the challenges associated with scheduling and rescheduling. It is unacceptable that you were required to be at home for the entire day without a specified time for our providers' arrival. We are actively working on improving our scheduling system to provide more accurate arrival times and better communication.Regarding the unexpected extension of your subscription and the additional charges, please rest assured that this was never our intention to create such a confusing situation. We are reviewing our subscription management policies to ensure clarity and transparency. I understand that this led to a significant inconvenience, and I am sorry that our team was not more helpful when you reached out for clarification and support.The claim that a service was completed when it was not is particularly concerning, and we are investigating this matter to prevent such incidents in the future. Providing false information is against our core values, and we are taking steps to ensure our communication is always truthful and clear.We appreciate that you noted the quality of the cleaning when it was performed. However, we recognize that the other service issues significantly marred your overall experience.Your feedback is invaluable to us, and we are implementing changes based on your experiences to improve our service for all our customers. Thank you for your patience and understanding as we work to resolve these issues. We hope to restore your faith in Amenify and demonstrate the level of service you rightfully expect from us.

• Review fromAarionte B

  Date: 04/24/2024

  1 star
  Reserved a cleaning service through our apartments highly preferred cleaning service Amenify over a month in advance. First and foremost the time window given from 1-6 pm was way too broad to plan your moving day around a cleaner. You are expected to pay for services UPFRONT with no guarantee one would be performed on your scheduled day. We Get to the day of service- no call, no show, no communication until I followed up. I followed up several times with live chat in the morning to see more information on how me and my husband would be notified when they are en route. Cut and paste response from rep that I would receive an email once they could reach the cleaner for eta. Mind you, they stop servicing by 6 pm- GO FIGURE. So anyway, we Gave it time until I realized it was 530 pm and we still had yet to receive information on our service. I even reached out to the cleaner with no reply. Once I reached another live rep, he was robotically kind offering apologies for not being able to meet our service. We were offered a reschedule but we planned our movers around the cleaners coming before furniture arrived so could not do that. Ultimately we decided to ask for a refund. The gentleman noted account and mention my claim was sent to another department to review the refund request and I would receive an email once confirmed. Low and behold, no email. Here we are approaching day 3 with no communication on the almost $300 we paid for a cleaning that NEVER happened. Same response.. you will receive an email once reviewed. Over it. Demanding my refund and will not refer this service to ANYONE.

  Amenify Corporation

  Date: 04/25/2024

  Dear ******** *****,We sincerely apologize for the inconvenience you experienced with your scheduled cleaning service. At Amenify, we strive to deliver reliable and professional services, and it is clear that we fell short in your case.After reviewing your situation, we have processed a full refund of $300 to the payment method you used for booking. This transaction should reflect in your account within 5-7 business days.We understand the disruption this has caused, and extending merely an apology does not undo the inconvenience. However, we are taking your feedback seriously and are actively working to improve our scheduling and communication processes to ensure this does not happen again.Thank you for your patience and understanding. If you have any further questions or require additional assistance, please do not hesitate to contact us at ********************************** or via our live chat.Regards,Amenify Support

• Review fromBenjamin D

  Date: 02/29/2024

  1 star
  Ive never dealt with a sketchier company. I booked and paid for numerous car washes through Amenify and never received the service. customer service is unresponsive. iPhone app is a joke and extremely buggy, made by an illiterate, uneducated developer no doubt. they will charge you without providing the promised services. no refund. I had to dispute with my bank and I easily won the dispute. this fraudulent business should not be allowed to operate. the Amenify app should be removed from the app store and all credit card companies should cease doing any business with Amenify.

  Amenify Corporation

  Date: 03/06/2024

  Dear ***************************,We regret to hear about your experience. Unfortunately, we couldn't locate your records with the details provided. Please note, we've discontinued our car wash services. If you've made any payments for this service, we're committed to issuing a 100% refund. Kindly contact us at ************************************ with your transaction details so we can resolve this promptly.Sincerely,

• Review fromChristine B

  Date: 02/15/2024

  1 star
  This company scammed me! After getting emails for 4 years from my apartment complex I finally decided to treat myself to an apartment cleaning through this company. They immediately charged me. The day of the appointment I sent a message to the cleaner to narrow down their arrival. 45 minutes later I received a text that no one was available to come clean that day and to reschedule for the next day and I would get an email soon confirming. 5 hours went by and I didnt get an email and texted to advise and received the response that I would soon. A few more hours and nothing. I then received a notification that they tried to charge me $7.40! WHY?! They didnt come out! Then they completely cancelled my appointment, its no where to be found in my app and I have sent several texts, emails and calls requesting assistance to no avail! They are trying to keep my money for a service they did not provide! I would NEVER recommend this company to anyone and I want to be refunded what Im owed!!

  Amenify Corporation

  Date: 02/19/2024

  Dear ***********************************,We sincerely apologize for the inconvenience you've experienced. It appears there was a misunderstanding regarding your appointment, which is currently on internal hold due to your preference for a female cleaning service provider. We are committed to resolving this issue promptly and ensuring you receive the service you were looking forward to. Please rest assured, we are actively working on your refund for the service that was not provided. Your satisfaction is our top priority, and we appreciate your patience as we sort this out. For immediate assistance, please contact our support team directly.

• Review fromKiara J

  Date: 01/31/2024

  1 star
  This place is such a scam. They charged my debit card so quick when I booked the service and nobody even came to my house. Im so dissapointed and frustrated because I literally took a day off to get this cleaning done! And now I am texting and emailing the support chat and I am not getting any responses!! Do not purchase any cleaning services from this place!

  Amenify Corporation

  Date: 02/02/2024

  Dear *****,I hope this message finds you well. We regret to inform you that due to an unforeseen staffing emergency, we were unable to fulfill your cleaning appointment scheduled for 01/31. We sincerely apologize for any inconvenience this may have caused.To address this, we are offering the flexibility to reschedule your appointment at your convenience or to provide a full refund without any conditions. Please let us know your preference at your earliest convenience, and we will make the necessary arrangements.Thank you for your understanding and patience. We look forward to your response and ************ you better.

• Review fromTabitha R

  Date: 12/30/2023

  1 star
  My apartment complex keeps pushing this place as a "bonus benefit". What a scam. I placed a grocery order with the 50 dollar credit and found out only 50% could be covered by the credit....okay sure you need to make money somehow. The web version showed .99c for delivery but when the order was submitted it changed to *****. No warning or any indication of fee breakdowns before you submit payment. On top of that my order was 38 dollars but with BS fees it totalled to 70 dollars including a 5 dollar tip for the driver.I've supposedly been refunded for the missing items but get ghosted anytime I bring up the fee changing without some type of warning. They have a number on their website that says to call for support but immediate goes to a spiel of we no longer offer phone support for residents. THEN TAKE THE NUMBER OFF YOUR WEBSITE!! The ui/ux experience of the phone app and the web app are beyond terrible. I'm not sure if it's only 1 person working but I get the same name '******' from the 3 times I've reached out to them via chat. This whole thing is a SCAM and they could care less if you actually get the services/product you paid for.Word of advice stay away from this company and refuse any signups to them from your apartment complex.

  Amenify Corporation

  Date: 12/31/2023

  Dear Customer,We sincerely apologize for the experience you've had with Amenify. Your feedback is crucial for us to improve our services. We have assigned a dedicated support manager to address your concerns thoroughly. Please expect a prompt and detailed response soon. We are committed to resolving this matter to your satisfaction.Season's Greetings and best regards.