Complaints

This profile includes complaints for DoorDash's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  DoorDash

  303 2nd St Fl 8 San Francisco, CA 94107-1366

  
• 

  Door Dash Food Delivery

  5825 Glenridge Dr # 214 Atlanta, GA 30328

• 

  Doordash

  16650 n kendall drive #212 Miami, FL 33196

• 

  DoorDash

  3152 Leavenworth St STE 2 Omaha, NE 68105

• 

  DoorDash

  5001 Brentwood Stair Rd Fort Worth, TX 76112

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The dasher admitted to not dropping my order at the correct address, then doordash heard the call at 1:40 p.m. between me and the driver so when they put in the refund request for my order it should have been granted but was denied. This occured 4/1/24 i want my money

  

  Business Response

  Date: 04/03/2024

  Hello, 
  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery was less than perfect. 
  
  We issued a refund to your account for the amount of $59.27. This amount is aligned with the details of your order. You should expect to receive this amount back to your original form of payment within 5-7 business days. 
  
  If you have any additional questions or concerns, please reach out to DoorDash Support so we may assist you.
  
  Best,
  DoorDash BBB Support
  
  

• Initial Complaint

  Date:04/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered Dash and never got the food asked for my money back was told to contact where I ordered the food. **** and I did that and they said Door Dash is responsible for the refund they refuse.

  

  Business Response

  Date: 04/03/2024

  Hi ******, 
  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your experience using our service was less than perfect. 
  
  We would be happy to look into this for you. We couldn't find the order(s) with the information provided. For each occurrence you are reaching out regarding, please provide the following: 
  
  Name of the merchant 
  The date of the order 
  The total charge 
  The order issues you experienced 
  The email address used to place the order 
  
  Please Note: We will need all of the above details to investigate the issue. 
  
  We appreciate your continued support and patience as we look into innovative ways to improve our service. 
  
  Best,
  DoorDash BBB Support 
  

• Initial Complaint

  Date:04/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a doordash order on Easter Sunday to send to my daughter. The item was not available so I received a credit of $28.59 in my account. The text said that the credit would be automatically applied to all future "orders". I "ordered" a $25 doordash gift card to send to her so she could choose what she wanted instead. I was immediately charged $25 on my **** card and the credit was not used. I was told after the fact that credits can't be used because they use a 3rd party for gift cards. I feel that they need to specify "credit will be used on future orders, except gift cards". It's very misleading and not I am out an additional $25 that I did not want to spend. It is poor business practice to get more money out of the consumer!

  

  Business Response

  Date: 04/03/2024

  Hi *****, 
  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your experience with our platform was less than perfect. 
  
  We appreciate your feedback! Our goal at DoorDash is to provide a high-quality service every time. We want you to know that we have passed along your comments so we can improve in the future. You are welcome to review again the terms within the link below if you wish. 
  
  Note: To avoid any confusion, for future reference, here is our Consumer Terms of Service and Gift Card Terms and Conditions if you wish to review again the terms to which you agreed when signing up for your DoorDash account. 
  
  We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  DoorDash BBB Support 
  

  Customer Answer

  Date: 04/04/2024

   
  Complaint: 21513729
  
  I am rejecting this response because I feel that the policy should have been clear before I made the selection.  It clearly stated all future order and a gift card on their website is an order. I should receive a $25 refund or give my $28 credit back as a refund.
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 04/04/2024

  Hi *****, 
  
  Thank you for contacting DoorDash BBB Support. 
  
  Unfortunately, we are unable to approve your request at this time. This decision is final. Again, you are welcome to review again the terms to which you agreed within the link below if you wish. 
  
  To avoid any confusion, for future reference, here is our Consumer Terms of Service and Gift Card Terms and Conditions if you wish to review again the terms to which you agreed when signing up for your DoorDash account. 
  
  We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  DoorDash BBB Support 

  Customer Answer

  Date: 04/05/2024

   
  Complaint: 21513729
  
  I am rejecting this response because it is poor business practice! I am requesting my credit be issued to me as a refund on my bank card.
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 04/05/2024

  We have already clarified this gift card refund inquiry and provided our terms and conditions to which were agreed upon signing of for DoorDash. There is no further information we can provide at this time. 

• Initial Complaint

  Date:04/01/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with Doordash on 3/21/24 at 12:48pm for two salads from a local restaurant. As of 2:30pm we still hadn't received our order so I called & was told it was delivered although it never was which is what prompted my call to begin with. I not only put my delivery option as "hand it to me" but also put very specific instructions on the delivery to hand it to me & had the suite number & names of people it could be handed to considering this was a multi story office building & our office was on the 2nd floor. The person I spoke with at 2:30 said he couldn't place a replacement order so I told him I wanted my money back. He said he'd submit a request. The moment we hung up I immediately received an email from my call with reference# ********* that said they weren't giving me a refund. I called numerous times daily for many days and was promised calls back and appeals and escalations and to this date still haven't received my money back or return calls. The next day (3/22) after the delivery was to be made the previous day a ***** driver came into our office & asked if we'd ordered Doordash & told us they found food with our name on it sitting outside in the rain by a random door. This was our missing delivery from the day before that was supposed to be delivered to our suite on the 2nd floor as "hand it to me", instead it was left outside of a random door to a multi-story office building. I have made many attempts to call Doordash & get this resolved and have many different reference numbers from all of my calls but to this date have not received a refund. And just now from 1 of my 5 call attempts today to get my money back, I was told now it's been more than 3 *********** can't do anything. I've been calling many times since the 21st when this happened & have been waiting on countless return calls from supervisors with no response or refund. I simply want my refund of $45.77 for items I didn't receive because their dasher couldn't follow instructions.

  

  Business Response

  Date: 04/03/2024

  Hi ***, 
  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery was less than perfect. 
  
  We have issued a full refund in the amount of $45.77. This amount is aligned with the details of your order.
  
  We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  DoorDash BBB Support

  Customer Answer

  Date: 04/08/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:04/01/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yesterday, March 31st, 2024, I ordered food to be delivered to my apt 201. Never heard a doorbell ring but I remember it said it was on the way, I checked the app and it said it was dropped off but it wasnt dropped off at my door. It was dropped off at a different apt 201 at a different building with a different address. Despite their GPS showing this mistake and proving they didnt deliver to me, as well as, me sending pictures of my door to compare with the door pictured in the delivery were different they still refused to refund me.

  

  Business Response

  Date: 04/03/2024

  Hi *****, 
  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery experience was less than perfect. 
  
  We have issued a refund of $21.00 USD,  Due to differences in bank processing times, your refund timeline may vary. Pending charges will be removed from your statement or updated to reflect the final charge within three business days. Charges already processed will be refunded to your original payment method within five to seven business days.     
  
  To avoid any confusion, for future reference, here is our Consumer Terms of Service if you wish to review again the terms to which you agreed when signing up for your DoorDash account. 
  
  We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  DoorDash BBB Support

• Initial Complaint

  Date:04/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got cheated by DoorDash support. Asked me to place an order to apply promo code which I had received on my email and they didn't apply. Instead offered me credits equal to my promo coded, which I denied and asked to cancel the order. DoorDash went ahead and applied credits instead of cancelling my order.

  

  Business Response

  Date: 04/03/2024

  Hi Arun, 
  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery was less than perfect. We apologize for any inconvenience this may have caused. 
  
  We would like to confirm that we have exchanged $22.00 in credits for a refund per your request. You should expect to receive this amount back to your original form of payment within 5-7 business days to appear on your statement but sometimes can take up to 10 days. 
  
  Keep in mind, this is DoorDash's processing time, however, the processing time for your bank may differ. 
  
  We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  DoorDash BBB Support

  Customer Answer

  Date: 04/05/2024

   
  Complaint: 21513229
  
  I am rejecting this response because: I don't see any credits on my Doordash or the credit card statement. Earlier I was able to see $22 credits on DoorDash account, but now its $0 and nothing on my Credit Card.
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 04/06/2024

  Hi Arun, 
  
  Thank you for your response. We have exchanged the credit value of $22.00 and issued this as a refund. Again, you should expect to see this return to your original form of payment within 5-7 business days to appear on your statement, but sometimes can take up to 10 days. 
  
  Keep in mind, this is DoorDash's processing time, however, the processing time for your bank may differ. 
  
  We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  DoorDash BBB Support

• Initial Complaint

  Date:04/01/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Two occurrences recently one from Best Buy the shopper got a I phone 5 screen protector when I clearly order a iPhone 12 sent pics immediately and declined today ordered food and the soda was spilled completely on everything the only thing sa able was the apple slices as they were in a plastic bag and refund denied they are just stealing money

  

  Business Response

  Date: 04/03/2024

  Hi Lupe, 
  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery experience was less than perfect. 
  
  We have issued a refund of $21.00 for ********** (18899-VICTORIA MALL) and $27.00 for the order at Best Buy.  Due to differences in bank processing times, your refund timeline may vary. Pending charges will be removed from your statement or updated to reflect the final charge within three business days. Charges already processed will be refunded to your original payment method within five to seven business days. 

  To avoid any confusion, for future reference, here is our Consumer Terms of Service if you wish to review again the terms to which you agreed when signing up for your DoorDash account. 
  
  We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  DoorDash BBB Support

  Customer Answer

  Date: 04/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:04/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened a Door Dash/Caviar account and applied my credit card as the payment method for purchases. Over time I have become fearful of my credit card information on the internet.So I have attempted to delete my credit card information from Door Dash/Caviar, but I am unable to do so online. I called their support number and was told that I am not allowed to delete the card. They did not seem to care that I own the card, that I pay the monthly statement and that I run the risk of hacking, theft or whatever else is possible to steal my money. If I simply delete the account the card information remains with them and is a risk.Take my card off your (Door Dash and Caviar) sites and send documentation that you have done so.

  

  Business Response

  Date: 04/04/2024

  Hi *****, 
  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your experience was less than perfect. 
  
  We have successfully removed your payment method from your DoorDash and Caviar account. Please be advised that this function is not accessible to support for security purposes which is why they were unable to assist. Should you need to update your credit card information in the future, you can follow the steps below to update your credit card information through the DoorDash website or through the mobile app.
  
  For mobile app users:
  -Go to the Account tab
  -Select Payment Cards
  -To add a card, click Add a Card in the upper right-hand corner of the app and provide the required information
  -To remove a card, swipe left on the card and click Delete
  If you are removing your default card, you will need to select a different default payment method before removing the card
  -Select the card you wish to use and click Use Card to save your changes
  
   For website users:
  -Click the Menu icon in the top left corner of your screen, click Payment
  -To add a card, click Credit/Debit Card in the Add New Payment Method field
  -To remove a card, click the the Menu icon, located to the right of the card information and click delete
  If you are removing your default card, you will need to select a different default payment method before removing the card
  -Select the card you wish to use and click Set Default to save your changes
  
   Note: Clicking on an existing card will set that card as your default payment method. Additionally you can also view our FAQ on How do I update my credit card information for instructions.
  
  To avoid any confusion, for future reference, here is our Consumer Terms of Service if you wish to review again the terms to which you agreed when signing up for your DoorDash account. 
  
  We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  DoorDash BBB Support

  Customer Answer

  Date: 04/12/2024

  Recently I placed a complaint (21512788),  But even after better than two weeks they have not removed my credit card information from their accounts as they said they would do in their response. What next? 

   

  *****

  

  Business Response

  Date: 04/15/2024

  Hi *****, 
  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your experience was less than perfect. 
  
  We have successfully removed your payment method from your DoorDash and Caviar account. Please be advised that this function is not accessible to support for security purposes which is why they were unable to assist. Should you need to update your credit card information in the future, you can follow the steps below to update your credit card information through the DoorDash website or through the mobile app.
  
  For mobile app users:
  -Go to the Account tab
  -Select Payment Cards
  -To add a card, click Add a Card in the upper right-hand corner of the app and provide the required information
  -To remove a card, swipe left on the card and click Delete
  If you are removing your default card, you will need to select a different default payment method before removing the card
  -Select the card you wish to use and click Use Card to save your changes
  
   For website users:
  -Click the Menu icon in the top left corner of your screen, click Payment
  -To add a card, click Credit/Debit Card in the Add New Payment Method field
  -To remove a card, click the the Menu icon, located to the right of the card information and click delete
  If you are removing your default card, you will need to select a different default payment method before removing the card
  -Select the card you wish to use and click Set Default to save your changes
  
   Note: Clicking on an existing card will set that card as your default payment method. Additionally you can also view our FAQ on How do I update my credit card information for instructions.
  
  We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  DoorDash BBB Support

• Initial Complaint

  Date:04/01/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 31, 2024, I ordered Air Pods 3rd generation from staples to be delivered to my house. The item I received was Air Pods 2nd generation. I spent over ********************************************************** a refund when I was gave the wrong item. I have spoke to over 20 different DoorDash agents and they all say they will get back to me and dont. All I want is my issue to be resolved and to receive a full refund.

  

  Business Response

  Date: 04/03/2024

  Hello,
  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery was less than perfect. 
  
  We can confirm a resolution was already provided to you via case ********* wherein a full refund was issued to in the amount of $205.48.This amount is aligned with the details of your order. You should expect to receive this amount back to your original form of payment within 5-7 business days. 
  
  If you have any additional questions or concerns, please reach out to DoorDash Support so we may assist you.
  
  Best,
  DoorDash BBB Support
  
  

  Customer Answer

  Date: 04/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:04/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered from ********* for a delivery. They cancelled the order and they did not refund the money even though they cancelled it. I saw ****************** went to get the order, and she waited quite a while, then she left the order and **************, and she waited quite some time as well. Then the order was cancelled by door dash. It seems ********* took so long to get my order ready ( which Ithink was on purpose because I had a discount) and then the lunch food waas not available, but it should have been ready when the first delivery person, ****************** went to pick it up. Now, since it was cancelled, Door Dash should have refunded my money immediately 1. because they cancelled it and 2. because this is really like a breach of contract. I paid for a product and never received the product. ***** is what they owe me for this order. Now also on 03/19/24, I ordered from ************** , I ordered a family special that comes with 2 pizzas, and a 2 liter of soda and I purchased an extra 2 liter of soda and the door Dash person blamed the restaurant, and the restaurant says the sodas are out from for the drivers to get they only hand the pizzas to them over the counter. I called Door Dash and was told I would be refunded for part of the family special , and it would be 7-10 days, yet it has been almost 2 weeks, well over 10 days. I need the ***** for the order that they cancelled. I need them to keep their word for the five dollars and change I was told I would get and have yet to get. I need my money back. Why am I paying ***** and they know I never got my food.

  

  Business Response

  Date: 04/03/2024

  Hello, 
  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your experience was less than perfect. 

  In review of your order with **********, we could not successfully locate the order with the information provided. May we know the merchant's name, the order date, the total charge, and the account's email ***************************?

  For your order with All *************** we apologize for the delay in the refund reaching you. We issued a refund to your account for the amount of $29.47. This amount is aligned with the details of your order. You should expect to receive this amount back to your original form of payment within 5-7 business days. 
  
  Additionally, as a courtesy, we have issued $20.00 in DoorDash credits. These funds are available immediately and will be automatically applied to your next orders.
  
  Best, 
  DoorDash BBB Support